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Connecting Businesses to Consumers Online

5.0
1 review

eComchain is Cloud-based eCommerce platform hosted on AWS. Its unique offering is its B2B2C model, first of its kind for Businesses with a network of Distributors / Dealers and end Consumers for various verticals of the business. 

With eComchain, a business can reach out to a network of dealers and distributors on the eComchain's B2B eCommece platform. These network of dealers and distributors can in turn reach out to their end consumers through their branded specialized sites on the same eComchain platform hosted by the business. Our current clientele includes largest mattress manufacturing companies around the globe, steel building manufacturers, nationally known garage door manufacturers, organization that sells protective gears to US Defence and Federal organizations. 

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Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2015
Show all +
Dallas, TX
headquarters
  • Dallas, TX
    United States

Portfolio

Key clients: 

Whirlwind Steel

ADS Inc. (servicing US Defence Organizations)

King Koil

Hayneedle

Pearson Education

Reviews

5.0
1 review
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Web Dev for Pillow Manufacturing Firm

“They’re never stagnant, and they often come to us with new ideas for marketing, functionality or innovations.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

eComchain developed an e-commerce site for a pillow manufacturer. Functionality allows for a complex array of customizations, direct marketing, and specialized discount codes.

The Reviewer
 
11-50 Employees
 
Dallas, Texas
Merrimac Dillon
Founder, The Pillow Bar
 
Verified
The Review
Feedback summary: 

After the brand appeared on two prominent product lists, site traffic grew exponentially. Thanks to eComchain’s work, the site never experienced any glitches or technical problems. They offer immediate service and are always responsive and available.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president, owner, and inventor of the Pillow Bar. We make custom sleeping pillows that match unique sleep styles and shoulder sizes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eComchain?

We offer a wide variety of customizations, so every pillow we make is unique. We couldn’t just use a dropdown of products but needed more detailed features and functionality to accommodate all the options.

SOLUTION

What was the scope of their involvement?

We’re merchants with beautiful photography, but we lacked the technical skills to build this site. They supported every step of the process. We wanted direct marketing on the site, an opportunity for users to sign up for newsletters, and complex customizations. We offer choices for everything from proprietary monogram styles, thread colors, sleeping habits, and user frame size. We also wanted to incorporate targeted discount codes for specific products and time frames. They did all of that for us.

What is the team composition?

We work with a team of four or five, including the owner.

How did you come to work with eComchain?

I attended a small business conference and had a conversation with their future owner. I outlined my frustrations and my difficulty finding a provider that could fit my needs. From that conversation, he started eComchain. We started our collaboration shortly after that.

What is the status of this engagement?

We started working together around April 2016, and our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were on Oprah’s Favorite Things list this Christmas and were listed as the best pillow in the market by the Wall Street Journal, both within about six weeks of each other. Our site traffic exploded as a result, but we never had any hitches or site downtime. Their work is amazing.

How did eComchain perform from a project management standpoint?

They offer extremely good customer service and respond to all my emails or inquiries within minutes, 24/7. They are fantastic project managers, and they always work to match our own level of service. Most of our communication is through email or their support server.

What did you find most impressive about them?

Their customer service is so immediate, and their availability and responsiveness are fabulous. They’re never stagnant, and they often come to us with new ideas for marketing, functionality or innovations.

Are there any areas they could improve?

I have no complaints. The site is easy to use, even without a technology background, and the customer service is outstanding. The initial launch had some difficulties, but nothing out of the ordinary.

Do you have any advice for potential customers?

With any service provider, know what you want and be clear about your expectations.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They offer a good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.