eCom Managers

BACKGROUND

Introduce your business and what you do there.

I’m the owner of MINA. We’re a biodegradable products e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCom Managers?

We wanted to create sales and advertise our products successfully.

SOLUTION

What was the scope of their involvement?

eCom Managers manages our Amazon PPC campaigns. Additionally, they check our weekly results to tweak the campaigns if necessary — they’re knowledgeable in Amazon, so their team has the experience to assess everything on our accounts.

Furthermore, eCom Managers makes Photoshop efforts and takes care of our pictures to ensure that our product listings look good.

In terms of technologies, they use Helium 10 as their main tool for PPC.

What is the team composition?

I mainly work with Raja (CEO), but more people are involved in the project.

How did you come to work with eCom Managers?

I found them on Facebook, and after reaching out to them and learning about their work, we decided to move forward with the project.

How much money have you invested in this partnership?

So far, we’ve spent $2,400 with them.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their work, my product has been growing.

How did eCom Managers perform from a project management standpoint?

Project management is good, and Raja is on top of everything. Regarding communication, we use email and Facebook.

What did you find most impressive about them?

Raja is very intelligent, organized, and constantly communicates with us.

Are there any areas they could improve?

They could be more responsive.

Do you have any advice for potential customers?

Email them a lot and prepare documentation and expectations so they can know exactly what you need from them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eCom Managers?

We needed help to get our product launched.

SOLUTION

What was the scope of their involvement?

eCom Managers acts as our virtual assistant to help us manage our e-commerce product launch. They help us with digital marketing and create content to post online.

What is the team composition?

I work with a manager from eCom Managers.

How did you come to work with eCom Managers?

We found eCom Managers on Upwork.

How much have you invested with them?

We’ve spent around $1,200.

What is the status of this engagement?

We started working in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since eCom Managers joined the project, they’ve taken the initiative regarding our product launch, and we’ve been able to take a back seat on the endeavor. However, as the project is still ongoing, we haven’t seen any metrics regarding the impact of their work yet.

How did eCom Managers perform from a project management standpoint?

eCom Managers’ project management is very good. We communicate via email and WhatsApp.

What did you find most impressive about them?

eCom Managers’ knowledge is impressive.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be patient about your collaboration if eCom Managers works in a different time zone than yours.

BACKGROUND

Introduce your business and what you do there.

I’m the brand manager of a prefilled communion cups manufacturing company. Communion cups are used throughout the world after prayer meetings and on Sunday services by Christians. We’re located in Dallas, Texas, and we do well in the US.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with eCom Managers?

We wanted to sell the communion cups on Amazon, so we contacted eCom Managers for our Amazon account. We initially did the work, but we weren’t savvy with it, so it wasn’t working.

SOLUTION

What was the scope of their involvement?

eCom Managers are Amazon experts. They do all my Amazon posting, advertising, and listing. They also create our FBA shipments, and their delivery is fast. They solve our problems there and then. Even in non-working hours, when we have an urgent crisis, they come forward and help us.

They handle my USA, Canada, and UK accounts. Soon, they'll handle our other business accounts.

What is the team composition?

They’re a team of 45 people, but only two of them take care of our account. One is the account associate, and he takes care of our day-to-day affairs.

The other one is Hamza (CEO), the account manager. He’s always cross-checking everything. If there's any mistake by the account associate, he corrects it immediately and gets back to me.

How did you come to work with eCom Managers?

I searched for Amazon experts on Google and contacted the first one on my search. They were a big disappointment. Then, I found a site called Upwork and created an account. I dropped the job request for an Amazon expert, and people started contacting me. Upwork had good reviews and people with more experience.

We shortlisted four companies and had a face-to-face meeting with them. We zeroed down to eCom Managers because they were prompt, knew what they were talking about, and understood our problems.

How much have you invested with them?

We’ve spent around $800 so far on the project. We started with a small amount, and it has slowly increased.

What is the status of the engagement?

We began our partnership in April 2021, and we’re still working together. This will be a long-term relationship, so we don't intend to leave them. We have a few more accounts and businesses coming up.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had an increase in traffic on our account, which has increased our sales. When we hired them, we were doing around $800–$1,000 a day. Ever since we started collaborating, we do more than $5,000 a day.

They’ve really helped us in these six months. Their team always lets us know what is right and what we should do. They’ve supported and guided us; eCom Managers is the right backup team for our company.

On the other hand, the Amazon site hasn’t met our full expectations, but we’re happy. No magic can happen that fast. We’ve already seen a drastic change, but the best is yet to come. We’re sure we will achieve that in time. Results are showing now, and we’ll soon have a review, so they’ll have a good pay.

How did eCom Managers perform from a project management standpoint?

They’ve performed really well. We work together, and I always have an eye on the account. I tell them what to do, and they do it. eCom Managers is an amazing supporting team. They know their job; we don’t have to tell them how to do it. They just let us know when it’s done.

These past few months have been awesome. They’re organized, and their team takes care of all our Amazon accounts. In summary, they're always there when we need them. They reply immediately to any query we have, no matter how small it is. eCom Managers has never asked us to wait or said they'll get back to us.

We mainly communicate through Skype because it’s always open and we can chat there. We’ve also used phone calls. We’re free to call them anytime, and they’re always there to answer.

When there’s a big job, we sometimes do video chats to make them understand. Although this has happened on rare occasions because they’re so good that we don't need to video call them.

What did you find most impressive about them?

We love how prompt they are. Promptness and getting back quickly are crucial traits for us because we need support when we’re working. In that sense, the team is always on standby, even during off-hours. They’ve helped us whenever we’ve needed something, and we’re very thankful for that.

Additionally, their knowledge of Amazon is also outstanding. That's why we don't have to bang heads with them. We just tell them what to do, and it’s done.

Are there any areas they could improve?

I can't think of anything. We’re both are growing together, and they offer an excellent service.

Any advice for potential customers?

Work with them as a team, not as outsiders. There are so many Amazon experts in the market, so you have to select the one who is good at what they do. Since the beginning, we were convinced that they were the people we needed, and we’re very happy with them.

Moreover, they’re both professional and personal. They take care of your job, so be nice to them and don’t be overly commanding.

BACKGROUND

Please describe your company and your position there.

I am one of the owners of an amazon store. We sell products on amazon world wide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom Managers?

Our company was just starting off and we have other ventures going on at the same time. So we needed to hire a manager to manage our store and he is doing a great job thus far as we have been working with him for a long time and we will continue to work together.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered a lot of different Amazon store managers and had interviews with a selected few candidates. Raja stood out to us through his passion, honesty, his flexibility in price and his understanding in our goals for the store.

Describe the project in detail and walk through their service package.

This team is responsible for day to day managing of our amazon store. So corresponding with amazon services everyday.

• Stock checks
• account updates
• re-listing of stock
• product research
• daily dialogue with my partner & I

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was with the manager Raja.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We keep a spread sheet of sales and the managers check on it every day and can see the updates in sales every day in real time. Also at the end of everyday emails with the days completed tasks is sent.

How effective was the workflow between your team and theirs?

Daily emails and a business group chat on WhatsApp and monthly google meets/zoom calls with all relevant people involved very smooth dialogue between everyone.

What did you find most impressive or unique about this company?

They are very professional, flexible, and understanding of our needs.

Are there any areas for improvement or something they could have done differently?

The start of our business together was slow but no fault of the managers the suppliers were going through difficulty because of the pandemic.

BACKGROUND

Please describe your company and your position there.

Amazon Seller, Online Retail.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eCom Managers, and what were your goals?

To optimise multiple ASINS into one ASIN.

SOLUTION

How did you select this vendor and what were the deciding factors?

On Services stood out from other companies because they were so attentive, polite and professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Provided the information needed of the ASINS. Gave permissions to On Services. Task complete within 24 hours

How many people from the vendor's team worked with you, and what were their positions?

I was dealing with Raja, he was superb.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Perfect.

Describe their project management style, including communication tools and timeliness.

I can't speak more highly of the service Raja provided, fast, efficient, polite and did a wonderful job.

What did you find most impressive or unique about this company?

Their quick project turnaround time was amazing!

Are there any areas for improvement or something they could have done differently?

No