Beautiful Apps. Bulletproof Code.

Echobind is an application development consultancy that combines technical know-how with deep user insight to ensure your app’s not just launched, it’s loved. We will build your app from the ground up or empower your team to do it yourself.

Our services include application development, team augmentation, custom training, code audits and digital strategy.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2015
Show all +
Boston, MA
headquarters
  • One Boston Place, Suite 2600
    Boston, MA 02108
    United States
other locations
  • 657 South Hurstbourne Parkway, Suite 331
    Louisville, KY 40222
    United States
  • 1596 North Coast Hwy 101
    Encinitas, CA 92024
    United States

Portfolio

Key clients: 

Axios, Bose, Pear Therapeutics, Hoag Hospital, Dough, Teladoc Health, Lovepop, LHC Group, Ciena, Decision Resources Group (DRG), Access Mobile, HomeHero, VersaPay, QPID Health, Guardant Health, Commonwealth, New England Venture Capital Association, Write The World, John Carter Brown Library

Reviews

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Web Dev for Female-Focused E-Commerce Platform

"They worked as an extension of our team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. - June 2019
Project summary: 

Echobind developed the VIP membership website for a female-business focused e-commerce platform. They created a solution that draws data from the client's Squarespace site and integrated new functionalities.

The Reviewer
 
1-10 Employees
 
Boston, Massachussetts
Vanessa Bruce
Co-Founder & COO, Dough
 
Verified
The Review
Feedback summary: 

Echobind executed a smooth-functioning platform in time for the client's PR release; their team even stayed up late with the client to deliver by the strict deadline. Serving as an extension of the team, they integrated seamlessly into the client's Slack channel and was always available for support.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Dough empowers you to shop from women-owned brands. I'm Vanessa, co-founder + COO at Dough.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Echobind, and what were your goals?

We collaborated with Echobind to build 1.0 of our VIP membership platform, which featured women-owned brands and products and exclusive promotions.

SOLUTION

How did you select this vendor and what were the deciding factors?

We collaborate with companies that align with our values of empowering women and underrepresented communities in leadership roles. Echobind is an inclusive tech company, that values working towards a more inclusive and equitable world, particularly in tech. Through their partnerships with Hack.Diversity and their commitment to hire women in leadership roles.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

  1. Create a hybrid platform that pulled in data from our existing Squarespace site. This enabled us to move quickly, using Squarespace as a user-friendly content engine.
  2. Create a membership only site, where paying members, had accounts, which accessed information including exclusive discount codes.

How many people from the vendor's team worked with you, and what were their positions?

Chris, co-founder, and Dean, Software Engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launch successfully on our PR release date, the team staying up to the middle of the night with our team to ensure it's release. Also, built 1.0 of our platform, which we have since grown and iterated on.

Describe their project management style, including communication tools and timeliness.

Integrated directly into our Slack channel for seamless communication, was always available to hop on a quick call. They were an extension of our small team.

What did you find most impressive or unique about this company?

How they worked as an extension of our team.

Are there any areas for improvement or something they could have done differently?

No, worked great!

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Full Stack Development for Home Care Company

"Their availability and responsiveness were exceedingly spectacular."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
July 2018 - Sept. 2019
Project summary: 

Before onboarding an internal development team, Echobind provided full-stack development services for a homecare mobile solutions company. The team used Node.js, React, and React Native for their projects. 

The Reviewer
 
11-50 Employees
 
Louisville, Kentucky
President, Home Care Company
 
Verified
The Review
Feedback summary: 

The team at Echobind went above and beyond, delivering a functional product. They adapted well to scope and timeline changes. Their project management style complemented their communicative workflow. Their responsiveness is also noteworthy. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I run an early-stage company in the healthcare tech space. We focus on mobile homecare solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We used Echobind for full-stack development and as our founding development team. They helped us rapidly build our solutions until we were able to recruit and bring on our own team internally.

SOLUTION

What was the scope of their involvement?

We used Echobind for their web, mobile app, and backend development services. React, Node.js, and React Native were the technologies we used.

What is the team composition?

Throughout the engagement, we worked with probably 12 or 13 of their developers.

How did you come to work with Echobind?

It was a referral from a local business partner who had used them in the past. They had great results with them. We brought Echobind on as a trial engagement and then ended up expanding significantly with them.

What is the status of this engagement?

We started working with Echobind in July 2018, and the engagement ended in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Echobind exceeded expectations. They delivered a full-functioning product on time. They were also a great help in assisting us with hiring our own development team. Their velocity and throughput were excellent.

How did Echobind perform from a project management standpoint?

They were good at meeting project management expectations. Their team was good at reacting to timeline and scope changes.

What did you find most impressive about them?

After the original engagement, Echobind had to come in and do a rescue project for us. They put a team together within 24 hours on Thanksgiving Day to come in and save a project that another vendor messed up. Within two weeks, everything was fixed and ready to go, ensuring we launched that product on time. Their availability and responsiveness were exceedingly spectacular.

Do you have any advice for potential customers?

Echobind is a strong team to work with. They have great communication. I’ve worked with other development shops, but with Echobind, you get what you pay for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them.

Mobile Dev for Healthcare App

"It really stands out that they’re nice and enjoyable to work with."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Oct. 2018
Project summary: 

Echobind fixed structural issues with an app created by a previous developer and set up a deployment tool. Because of existing problems, they transferred native libraries and code to a greenfield app. 

The Reviewer
 
1-10 Employees
 
Boston, Massachusetts
Ben Greene
CTO, Outcomes4Me
 
Verified
The Review
Feedback summary: 

Echobind produces work that lasts and was able to undo some of the damage that accrued when the previous developer made the prototype. They had strong communication skills and did a great job of managing expectations. Providing a smooth and pleasant experience made for a successful project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Outcomes4Me and we provide free mobile applications for cancer patients, starting with breast cancer. We provide tools for patients to use in order to understand their treatment options, manage clinical trials, and manage symptoms. Our goal is to bridge the gap that often exists between patients and the information they’re getting from their care team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We built a prototype with another developer and needed help fixing some major structural issues in the app. We didn’t have in-house experience to do that in mobile development.

SOLUTION

What was the scope of their involvement?

The initial work they did was to immediately pay off some very sizable technical debt accrued during the building process of the prototype. The original developer used React Native to develop the app so that’s what Echobind started with.

However, we were having a lot of issues with React Native being really slow, so they created a new greenfield app without Expo. They transferred all of the native libraries and code over to the new app. Things were going so well that we had them help us build a number of new features. They also set up a much more reliable deployment infrastructure in our toolkit. 

What is the team composition?

We worked with Chris (CTO, Echobind) and Ryan (Senior Software Engineer, Echobind).

How did you come to work with Echobind?

Chris and I met in Boston;  in a pitch, he said they could help and they already had a lot of good experience. We interviewed a few firms, but despite the problems inherent in the codebase, Echobind was confident they could fix it.

How much have you invested with them?

We spent about $70,000–$200,000.

What is the status of this engagement?

We worked together from June–October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work has really stood the test of time, which is sometimes hard to find. Despite having to migrate everything over from React Native to a new greenfield app, they were still able to undo some of the damage. That was an immensely complicated project to do, and they pulled it off very smoothly.

How did Echobind perform from a project management standpoint?

The communication was strong throughout and we had daily stand-ups. They were responsive and I never had a problem getting ahold of them. They also did a good job of managing expectations. When expectations changed, they addressed it immediately, which is so important. There were times where their approach could’ve been clearer, but those things are going to happen and they handled it fairly well.

What did you find most impressive about them?

It really stands out that they’re nice and enjoyable to work with. They’re a team that wants us to succeed and we want them to as well.

Are there any areas they could improve?

This isn’t too much of a knock on them, but they should continue to really invest in being aware of tools that are out there for native libraries and maybe get into a leadership role in organizing that information. They have the wherewithal to be a leader, but not necessarily good resources on what libraries are important or going in the wrong direction.

Do you have any advice for potential customers?

Involve them as much as you can. They’re going to think about your problems and the more you invite them in to understand, the more value you’re going to get from them.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Tool Dev for Travel Agency

"They’ve been wonderful to work with at every step."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2019 - Ongoing
Project summary: 

Echobind created an internal web tool that allows a B2B travel agency to enter credit card information and store it across multiple databases. It uses Django and Elasticsearch. The project is ongoing.

The Reviewer
 
11-50 Employees
 
Boston, Massachusetts
Rachel Sater
Project Manager, Interline
 
Verified
The Review
Feedback summary: 

The tool and overall collaboration satisfied the client so much that they’ve started three new projects with Echobind. The team engages in clear, honest communication, remains flexible about pricing, and take initiative in pushing the project forward and providing advice as needed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for Interline. We provide travel management for people in the travel industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We needed help with creating a live-booking credit card process. We’re trying to move the travel agency process from an in-person process to the web.

SOLUTION

What was the scope of their involvement?
Echobind developed a solution that lets our agency charge credit cards for live booking. It ties into our homegrown system so that credit card information would populate into our different databases. It uses Elasticsearch and Django pieces. Echobind also built the frontend of the tool.

What is the team composition?

We work with four people: a project manager/QA person, two frontend developers, and a backend developer/architect. We also interact with the account manager and owner: he’s my point person on resourcing.

How did you come to work with Echobind?

I looked at Clutch for companies that specialized in Django and Elasticsearch. I created a shortlist, sent out an RFP to each firm, and decided on Echobind after I found that they fit us best.

How much have you invested with them?

We plan to spend about $500,000.

What is the status of this engagement?

The project started in February 2019. We’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Echobind has been amazing. They wrangled the small team at Interline and got the project moving. They now take on a mentor role, guiding our frontend person on best practices and helped to initiate several processes. That’s been extremely helpful. If they weren’t helpful, we wouldn’t have asked them to keep working on projects and adding new team members. As of today, we’re now working on three projects, including the Canadian version of this tool.

How did Echobind perform from a project management standpoint?

They’re really excellent. I get daily messages on Slack on what they’ve worked on. The PM works with me to get any SoWs taken care of. I never feel like they’re taking advantage of us or billing extra. I can quantify the work they’ve done for us.

We mostly communicate through Slack, but we also have a weekly meeting. Despite some time zone differences, they’ve been very good at communicating.

What did you find most impressive about them?

Echobind is very honest about what they can and can’t do. We asked if they could help us with a PHP project, and they admitted right away they’d have to find someone outside for us. I appreciate their truthfulness.

Are there any areas they could improve?

At first, their billing was more haphazard, but now we get weekly invoices consistently.

Any advice for potential customers?

Just be honest with Echobind, and they’ll be honest with you. They’ve been wonderful to work with at every step.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Echobind is really flexible. If we say we can’t afford their proposals, they find a way to make it happen.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Framework Dev for E-Commerce Site

“They’re a bit expensive, but we got the value we needed.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Nov. 2018
Project summary: 

Echobind used React to build out the framework for an e-commerce website. Working from an existing site’s design, they created the proof of concept that’ll be used to complete a future replatforming project.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Daniel Blumenthal
CTO, M. Gemi
 
Verified
The Review
Feedback summary: 

Echobind developed a stable architecture that acts as the foundation for an intricate platform. A talented engineer led the project and completed various deliverables. He accommodates preferred procedures and communicates effectively. They consistently meet established deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of M. Gemi. We’re an online marketplace for luxury Italian footwear. We also sell our products in retail stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We’ve been using the same e-commerce engine for a little over four years, and it started to show its age. We want to move to a more modern architecture, so we hired Echobind to assist our replatforming effort.

SOLUTION

What was the scope of their involvement?

We brought in Echobind to develop a prototype and framework that we could use moving forward to build out the frontend portion of the site. Instead of creating wholly new wireframes, we had them use our existing platform to guide their process. Utilizing they’re expertise and experience, they constructed a React-based architecture that’ll be further developed in the future.

What is the team composition?

We primarily interacted with one engineer. However, some of the company’s principals got involved on occasion.

How did you come to work with Echobind?

They were referred to me by a colleague who works for a similarly sized e-commerce website.

How much have you invested with them?

We spent $36,000.

What is the status of this engagement?

Their involvement with this project took place from September–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered the framework and proof of concept that we require to move forward. However, the actual replatforming effort hasn’t begun yet. This was more of a foundational project to set us up for success in the future. We were able to work closely with the engineer as he presented us with multiple development options. Overall, we’re happy with the work he performed and the product that was delivered.

How did Echobind perform from a project management standpoint?

We use relatively standard management tools like Jira to keep everything organized. Their engineer provided updates diligently, split his tasks into subtasks, and individually marked completed requirements. He’d attend regular stand-ups both virtually and in person.

What did you find most impressive about them?

They’re adequate and reliable consulting partners.

Are there any areas they could improve?

Working with them was a positive experience, so I don’t have any criticism to offer.

Do you have any advice for potential customers?

While the engineer agreed to have face-to-face meetings with us twice a week, the company prefers to work remotely. Future clients should be aware of that when considering them.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their delivery time is perfectly reasonable.
  • 4.0 Cost
    Value / within estimates
    They’re a bit expensive, but we got the value we needed.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Frontend Dev For Healthcare Organization

"They’re eager to go beyond the definition of work in the ticket."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. - Dec. 2017
Project summary: 

Echobind rewrote a web application, focusing on the frontend development. They primarily used Ember UI framework and handled everything from the architecture to the minor features of the app.

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Engineer Manager, Health Care Organization
 
Verified
The Review
Feedback summary: 

The high-quality app they produced is faster and more user-friendly. Their transparency, responsiveness, and eagerness to go beyond the scope of what is expected earned them trust from project managers and made the collaboration process go smoothly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work at a health benefits management company that provides web applications that establish a link between the insurance providers and medical offices. There's a big engineering component in what we do, involving a frontend and a backend. I'm the engineering manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We wanted to build a brand new feature functionality for a new application, and we needed help with our frontend. My engineering team is fairly small, so we didn't have enough people with expertise in Ember, the frontend framework of choice. We needed someone to fill that gap, and since we worked with Echobind in the past on a similar issue, we decided to get in touch with them.

SOLUTION

What was the scope of their involvement?

This is an application that's used by doctor's offices to help patients' healthcare management. The UI is a way of determining if a certain procedure is appropriate or not. In some cases, that decision requires a lot of medical knowledge, so we needed a web application to bridge the gap between the front desk staff at the doctor's office and the clinical guidelines. We already had an app, so we were rewriting it from the ground up: we wanted it to have a newer UI paradigm to make it faster for the end user and more efficient on our own servers.

They assigned us a frontend engineer for this project. Alvin [ Alvin Crespo, Senior Developer, Echobind] had a broad range of responsibilities – from architecting the frontend to changing small features. His goal was to create the architecture that was agnostic of business domain restrictions, and he delivered good results.

We needed them to work with a specific framework called Ember, which is their specialty. Ember has its own ecosystem and some issues are easier to discuss with the person who's created the part of the ecosystem that we are working with. Echobind works closely with a lot of those people.

They also used JavaScript, REST, Yarn, and Node.js.

What is the team composition?

We worked with Alvin, who used the support of his team when needed.

How did you come to work with them?

We worked with them on the Ember frontend in the past, when we were a startup. We called them back and my chief architect had a long interview with them. Once we were confident they were the right fit, we brought them in.

How much have you invested with them?

We spent between $50,000 –$200,000.

What is the status of this engagement?

The project happened in August–December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results exceeded my expectations. We wanted to maintain certain high standards of code and at the same time do a robust amount of testing. They created a big part of the application from scratch, proving to have a good understanding of the frameworks and the languages they were working with.

How did they perform from a project management standpoint?

Alvin was responsive at any time of the day. Our QA team (which has an offshore component) was very happy to work with him. He was always clear about the work he was doing, and when the testing was progressing satisfactorily, he asked for the next piece of work. We used JIRA to collaborate.

What did you find most impressive about them?

They’re eager to go beyond the definition of work on the ticket. They try to help us evolve our ticket and take it to the next level. That's a huge win from a project manager's perspective because I don't have to worry about little details. A lot of the contractors just look at the ticket and go through the motions, without thinking about other implications. Alvin tried to approach every solution from different angles to make sure the code works across all the browsers and make it more robust and resistant to bugs. That is fairly uncommon among vendors.  

Are there any areas they could improve?

We would enjoy having Alvin work with us in the office. We believe in working remotely, so that's not a problem, but it would help to have a person sitting with us in the office.

4.5
Overall Score Collocation would have been great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time. I have no doubt about that.
  • 5.0 Cost
    Value / within estimates
    It's a good price for our location.
  • 4.5 Quality
    Service & deliverables
    The quality was usually very high, but in some parts of the code it felt like there was a lot of back and forth among the engineers.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them.

Web App Dev for Health Sciences Company

"I would have brought them along earlier in order to avoid some of the pitfalls we got into in terms of architecture."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Fall 2016 - Spring 2017
Project summary: 

Echobind joined a software company to lend their expertise in Ember.js best practices, among other frontend work, integration of APIs, and complicated UIs. They wrote their own tests to ensure reliable code.

The Reviewer
 
1-10 Employees
 
Cambridge, MA
Chief Architect, Life Sciences Software Company
 
Verified
The Review
Feedback summary: 

Echobind worked reliably and responsively in a tight deadline. Their consultation and Ember.js knowledge sped a project to the finish line with no setbacks. They make a great effort to fully understand goals and processes, and their own processes and progress reports were straightforward.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a life-sciences software company building two main products, including a solution for researchers and academics in the life-sciences field. It manages data across the field and tracks all inputs and outputs, making them easily trackable. I am the chief architect of the company, responsible for the technologies being built by our team, as well as for onboarding Echobind.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We were trying to meet a deadline, and needed help accelerating our process. Echobind was able to do this successfully.

SOLUTION

What was the scope of their involvement?

A part of that platform is an Ember.js application which serves as a frontend, allowing users to access the system. Echobind has helped build a part of that application. They have Ember.js expertise, so, because our internal team was new to the technology, Echobind helped us set guidelines and best practices in terms of how we should develop moving forward, and in terms of testing and the different libraries we should use.

We were building different feature-sets, all within Ember.js, including sophisticated UIs which handled activities during experiments. We had built the backend APIs ourselves, and Echobind integrated with those. We used CLI Mirage for testing, through which Echobind generated mock services, in order to validate that everything they had built worked.

We have a somewhat complicated backend, with two service layers built using Ruby on Rails and Clojure. This made the work a bit more complicated. We used an IBM SQL database called CLOB, but most that was handled on the Ember.js side. Echobind was primarily using our Rails or Clojure APIs. We dealt with most of the backend code.

We had a lightweight team on Echobind’s side for both of our engagements with them. We used two senior frontend developers in both cases, and I served as a project manager. Echobind created test cases for everything they developed, allowing us to validate that the code worked as expected. Our goal was to get the work done quickly, so Echobind assigned senior people in order to assist us. They provided consultation on the best practices for our particular framework, and gave us pros and cons for each approach, based on past experience.

How did you come to work with Echobind?

They were prominent during Ember.js meetups in Boston. I met Robert Beene, one of Echobind’s top partners, and talked to him about what they did and what we needed. I also met with a couple of other Ember.js-focused consultancies, and looked at what they could do. When we compared them, it ultimately came down to the approach taken by Echobind versus the other agencies. We were looking for a streamlined approach that could give us access to a good team quickly, without having to deal with a large middle-management structure. Echobind was much more willing to sit down with us and talk about what we wanted. They joined our daily scrums and were proactive in figuring out what the requirements were, which we appreciated.

Echobind was similarly-priced to other companies, but they were much more proactive and willing to walk through the process with us. We felt that there was much more of a joint effort, and Echobind became a part of our team quickly.

How much have you invested with Echobind?

We’ve had two four-week projects with Echobind, totaling $40,000.

What is the status of this engagement?

We started working with Echobind in the fall of 2016. The second project ended around March 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We primarily wanted to get the work done by the deadline on our first project. That engagement was successful, and we were able to deliver the quality we were looking for within our timeline. Outside of that, I don’t have any stats to share.

How did Echobind perform from a project management standpoint?

We had a punch-list of what we needed to do, which we gave to Echobind, asking for a time estimate. We had daily standups reviewing our progress, and the process was straightforward overall. We also met offline with Echobind’s team, and used Pivotal Tracker as a project management tool. We entered sprints and defined what the story for each one was. Echobind could have had a more complex process, but we weren’t looking for anything more. We had a checklist and knew exactly what we needed to do. Echobind simply needed to get ramped-up quickly and help us start tackling that checklist.

What did you find most impressive about Echobind?

They’re accountable and there’s not much handholding in the sense of getting Echobind up to speed. They’re experts in their domain, so we got the team up-and-running in our environment quickly. Echobind was responsive and understood our goals and deadlines. They were accurate in terms of estimates, so we didn’t require a long planning phase.

Are there any areas Echobind could improve?

No. We were happy with Echobind in terms of approach and execution. I would have brought them along earlier in order to avoid some of the pitfalls we got into in terms of architecture.

5.0
Overall Score I enjoyed working with Echobind. They’re low-key, but they’re hard-driving.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Echobind is expensive, as are all Ember.js companies, but they produce good-quality work.
  • 5.0 Quality
    Service & deliverables
    They produced clean code, and we had no issues.
  • 5.0 NPS
    Willing to refer
    I wouldn’t be worried about recommending them. Echobind did good work, and they are accountable.

Marketplace Dev For Education Company

"I like the fact that they’re invested in giving back to the community around the code and products they’re working with."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Ongoing
Project summary: 

Echobind developed a website and web app for students and companies to connect in an effort to retain talent in the area. They developed the site from the ground up alongside an outsourced design firm.

The Reviewer
 
1-10 Employees
 
Greater Boston Area
Sarah Case
Associate Director, NEVCA // TechGen
 
Verified
The Review
Feedback summary: 

Echobind is helpful and responsive, often working outside the scope of the project to help with consulting, negotiations, and understanding different integrations. Though there can occasionally be a lag in the timeline, they stand out in their workflow organization and transparency.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The New England Venture Capital Association is a lean non-profit organization with a mission of making Massachusetts the best place for starting and growing companies, by tapping into and providing access to all elements of the local ecosystem. We connect founder to founder, marketing ecosystems, and advocate on behalf of the community with regards to policy. The final component is workforce development, which is the piece I focus on. I am the associate director of educational programs. I run our two workforce development programs, Hack.Diversity and TechGen.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echobind?

We needed help with TechGen, which had been launched in 2015, with a very rudimentary beta test of whether or not we were heading down the right path. The goal of TechGen was to bridge the gap between New England University students and the top life-science and healthcare companies. Massachusetts is disproportionately the best at attracting talent from around the world, but we’re the worst at retaining it, so we saw an opportunity for creating a marketplace.

We had launched a very primitive design using Weebly and Wufoo. It had a manual and somewhat painful system for users, but it worked, and demonstrated demand. In year two, we doubled down and invested in development and design.

SOLUTION

What was the scope of their involvement?

We have worked with Echobind for building an entire new website and web app which students and companies could use to connect.

We worked with a design firm, and spent a week discussing our customer experience and flow for the new website. We connected with Echobind, provided wireframes, and had them build everything from the ground up, from the homepage to all other support pages. The meat of the work was definitely in building a web application. It’s a two-way marketplace which allows students to sign up, create profiles, and indicate what they’re looking for, in terms of industry and job verticals. On the company side, users can post internships as they arise, and receive suggested candidates. Students can apply to companies, and companies can identify promising students and reach out to them.

Echobind used Ember.js for the development, but I’m not a technical person, so I can’t speak too much on this area. The process of working with them has been great, since Echobind has been able to translate these details into simple terms. Throughout the initial development and continuing with the maintenance, everything has been hosted on Heroku. The code is stored on GitHub, and we’re tracking the workflow using Waffle.io.

Since this project, we’ve brought Echobind back for some enhancements. The website was launched one year ago, and things looked well, but there inevitably were a few bugs which crept up, or experiences which we didn’t fully anticipate or plan for.

We have been approached by a startup for an API integration for plugging in their own technology. I reached out to Echobind for this, asking for consultation on how we should negotiate the integration. They’ve been key in helping me understand the process, since it was my first time negotiating something like that. We haven’t pulled the trigger yet, but it’s something we’re considering.

We’ve worked with a different marketing and media firm.

How did you come to work with Echobind?

It was referral-based. A product manager was brought in when it became clear that we needed to invest in the platform. He provided coaching, as well as contacts, and connected us with a design firm in Boston. When we finished that part of the work, someone at the design firm recommended Echobind. We also shopped it out a little bit, talking to recent grads from McGill University, bigger firms, and Echobind. We picked them because they had excellent referrals and they were local. We were focused on building something for the local economy and community, so we preferred leveraging local talent.

How much have you invested with Echobind?

The cost of Echobind’s work has been around $115,000.

What is the status of this engagement?

We started working with Echobind at the end of December 2015. They’re still involved with us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

When we ran the beta of the platform in year one, we engaged around 700 students and 100 companies. In year-two, when we launched the product built by Echobind, we grew to over 3,000 students and almost 300 companies. The platform built by them processed over 11,000 applications in 2016. With it, not only did we see a tremendous increase in participation, but also huge volume in the applications submitted and processed through the platform. I attribute this to Echobind’s work, since it was the sole factor that allowed us to reach that scale, and continue to grow.

How did Echobind perform from a project management standpoint?

They performed well. Two of the things I appreciate about Echobind is their transparency and workflow setup. We’re working with a firm which has remote employees, some of whom are working in different time zones, so, having platforms like Waffle.io and Slack allowed us to keep tabs on what we were working on, and reprioritize tasks. If I come up with a wacky idea in the middle of the night, I can login and add it. Echobind will ask me questions about it, and it will be entered into the shuffle.

One of our challenges has been that there are times when Echobind is busy. We have a lean operation, so, when we have a new project, we need it done yesterday. Echobind has been good at accommodating us and working as quickly as they can, but, because of how they’re setup, there can be a lag in the project kickoff.

What did you find most impressive about Echobind?

I’ve had people look at the code, and they’ve been blown away by its quality. There are standards for working with Ember.js and building an application like ours, and Echobind has gone above-and-beyond.

I know that Echobind’s team attends meetups and conferences in Boston and across the country. I like the fact that they’re invested in giving back to the community around the code and products they’re working with. This is in-line with our own organization and mission. To this end, Echobind has also been supportive of TechGen, and partnered with us beyond our typical services. We have a separate sponsorship agreement by which they support us, providing some pro-bono hours per quarter. This goes a long way for us, since, as I said, we’re quite lean.

Are there any areas Echobind could improve?

Not that I know of.

5.0
Overall Score We’ve built a great product, and established a very strong working relationship with Echobind for the last year.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    There are some limitations on Echobind’s workable hours, and we’ve had one or two instances of our eyes being bigger than our stomachs, so we weren’t able to include a feature we were planning on.
  • 4.5 Cost
    Value / within estimates
    The quality of what we’ve received has been top-notch, and Echobind has demonstrated a commitment to finishing our projects, even if it required a few additional hours of work.
  • 5.0 Quality
    Service & deliverables
    We love the platform built by Echobind and we’ve had other people comment on its quality.
  • 5.0 NPS
    Willing to refer
    I’ve enjoyed working with Echobind, and think that their quality is very high. I’ve recommended them to others, and I’m not shy of doing it again.