What evidence can you share that demonstrates the impact of the engagement?
It gave us enough flexibility to get some speed to market and react to change, which is critical. We were able to utilize them as we offboarded, which allowed us to readjust the roadmap so that we could keep moving.
How did Echo Interaction Group perform from a project management standpoint?
Their PM’s were very good. They changed about halfway through the project, but Carlos jumped in as needed, and their communication was impeccable. On a tactical project management perspective, we used a lot of the traditional tools that most teams use these days. Both of their project managers were very adept at keeping things on track.
What did you find most impressive about them?
They are more of a consultative, solutions type of organization which sets them apart from others. They quickly start asking the hard question of “Why?” before anything else. A lot of organizations don’t even start to ask the why, which makes it difficult to align the rest. Echo really tries to understand the clients before they start to deploy.
Are there any areas they could improve?
The challenge in tech for the past couple of years is talent. When you onboard developers and there is transition, it is difficult to recover. Every organization, including Echo, is going to have to continue to work through this. There is no easy answer.
Do you have any advice for potential customers?
Partners like Echo are instrumental in understanding the strategy and the whys. Some of my team was very tactical in nature, and there was a bit of a mismatch. I had to involve some of my more senior managers, VPs, and directors who engaged with them before things started getting traction. My advice is to make sure that the right players are aligned on each side. Initially, I went too tactical when they were trying to navigate strategy.