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Intelligent Mobile App Development

4.5
3 reviews

Founded in 2008, Echo has executed hundreds of technology-related projects including the development of over 80 mobile applications for organizations varying from startups and small business, to Fortune 500 clients and the federal government.

Echo’s team has broad knowledge about technology and marketing to help companies leverage innovative ideas to grow businesses.  Through a well–tested process, we can help clients explore new ways to incorporate technology to drive customers and revenues.

  • NAICS 511210
  • Minority-Owned

Core Competencies

Established technology solutions company specializing in development across multiple platforms including:

  • Technology Strategy
  • iOS (Apple Devices) and Android mobile applications
  • tvOS (Apple TV)
  • Back-end Systems Development & Integration
  • Hardware Integration
  • Virtual & Augmented Reality
  • Wearable Technology
  • Proximity-marketing Hardware Integration

 

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$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
Orlando, FL
headquarters
  • 101 S. Garland Avenue, Suite 108
    Orlando, FL 32801
    United States
    888-324-6115

Portfolio

Key clients: 
  • VOXX International
  • Massey Services
  • Dr. Phillips Center for the Performing Arts          
  • Florida House of Representatives                   
  • Tavistock

Reviews

4.5
3 reviews
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iOS & Android App Development for Automotive Built-In Services

“Their team acted more as a trusted confidant than a third-party developer.”

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4.5

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. - Aug. 2017
Project summary: 

Echo developed and designed two mobile apps to allow visual streaming through an in-car entertainment module. The team customized the details of each interface to reflect the third-party’s brand.

The Reviewer
 
201-500 Employees
 
Orlando, Florida
Brian Tate
Program Manager, Voxx Automotive
 
Verified
The Review
Feedback summary: 

The app has gotten positive user feedback in the iOS and Android markets. Echo’s team paid close attention to detail in all design elements to ensure the third-party’s satisfaction. Open communication and collaborative strategies laid the foundation for a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the program manager for Voxx Automotive. I am responsible for rear-seat electronic accessories and features for Ford and Lincoln vehicles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echo Interaction Group?

We were tasked with creating a visual entertainment module and corresponding streaming app for current Ford Expedition and Lincoln Navigator backseat installations. Each client wanted the app design to conform to their respective established styles. We needed two aesthetically different apps, with the same functionality and framework, for both iOS and Android markets.

SOLUTION

What was the scope of their involvement?

Echo initially developed a model app for our product pitch to Ford and Lincoln. Using that as a framework, their team applied their mobile design expertise and the client color, font, and accessibility requirements to create two distinct interfaces, each targeted to a specific audience. The app is fully functional for both iOS and Android users and scalable to multiple device resolutions.

What is the team composition?

I worked with a project manager, two additional representatives, a technical team, and a background development team.

How did you come to work with Echo Interaction Group?

Our former engineering manager found them during a search for third-party app providers and our management approved.

How much have you invested with them?

We spent over $1 million on the development of the streaming apps.

What is the status of this engagement?

We collaborated on this project from January-August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have received positive user reviews in the App Store and on Google Play.

How did Echo Interaction Group perform from a project management standpoint?

We had open communication channels about scheduling and progress updates through Jira, and additional texts, calls, and emails as needed. Echo prioritized customer service and resolved obstacles and made adjustments with urgency. Their team acted more as a trusted confidant than a third-party developer. Echo’s approach to the partnership made it clear that they wanted to do everything possible to help us satisfy our end-client.

What did you find most impressive about them?

Everyone we interacted with had a very amiable personality. They understood the benefits of a healthy and working partnership for both our business and theirs.

Are there any areas they could improve?

This issue is specific to me, but their team could have done a better job of explaining the technical terms and processes used to develop the app.

Any advice for potential customers?

Clients should properly communicate the project’s scope from the beginning of the engagement to ensure the terms and expectations are fair to both parties.

4.5
Overall Score They occasionally fell short with quoting assessments, but corrected problems quickly.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed a deadline.
  • 4.5 Cost
    Value / within estimates
    They provided many services for the price we paid.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I am currently trying to get them more business within our company.

Multiple App Devs for Pest and Landscape Services Company

“Every time I’ve worked with them, I’ve had nothing but a positive end result.”

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Having built several apps together, this app was developed in Objective-C with the new version in Swift, formerly using a JavaScript API and now using a REST API. The collaboration is ongoing.

The Reviewer
 
501-1,000 Employees
 
Orlando, Florida
CTO, Consumer Services
 
Verified
The Review
Feedback summary: 

Echo met the requirements and built and released 2 high-quality apps within deadline. This talented team provides an excellent customer experience. They’re supportive of startups in their community, making them an even more attractive partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of IT for a pest and landscapes services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echo?

We were looking for a new way to interact with our customers via iOS.

SOLUTION

What was the scope of their involvement?

The app allowed our customers to see the status of their services, make service requests, pay their bills, opt into paperless statements, manage their account, etc. The first version was written in Objective-C. The new version that they’re currently wrapping up is written in Swift. It used to use a JavaScript API. Now it uses a REST API.

They also did some audits and feedback on our social media presence and online branding.

What is the team dynamic?

We have built multiple apps with them. I dealt with about 10 people total. We are currently working with 5–6 people on this app. We had a different crew for our last app.

How did you come to work with Echo?

Their CEO has a good grasp on technology and a strong tie to our community. The company is involved in a lot of community-building events. They’re supporters of the Orlando startup community. They hire talented, insightful people who want to build special things for their clients. Every time I’ve worked with them, I’ve had nothing but a positive end result.

What is the status of this engagement?

We started working together in 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve built 2 released apps. We’re working with high-end skills with professionals who insist on high-quality product at the end and won’t let you get away with building a subpar app or having a subpar experience.

How did Echo perform from a project management standpoint?

They use Basecamp. They communicate the right amount. Basecamp allows clients to opt in to receive email notifications or not based on their preferences. I receive notifications every time anybody posts anything in Basecamp.

What did you find most impressive about them?

I wanted them to build an app. That’s what they did, and lots of people could have done that. Their uniqueness comes from the role that Echo plays in the Orlando tech community. That makes me want to do business with them.

Are there any areas they could improve?

I can’t think of anything that’s deficient in their company.

4.5
Overall Score Rating anybody a 5 means there’s no way they could get any better. Working with Echo is working with great citizens who want to do a great job. People who are looking for top-tier results should look no further than Echo.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They work on a developer timeline, and we work on a big company timeline. We’re always lagging, but they’re aggressive. That’s a good thing, but it doesn’t work for every business.
  • 5.0 Cost
    Value / within estimates
    They’re a boutique agency. They’re not the least expensive by any stretch. We probably could have built the app for a fifth of the price, but we would have received a fifth of the quality.
  • 5.0 Quality
    Service & deliverables
    They’ve met all the deliverables. They’re more tied to their timeframe than we are. Their timelines are tight for them.
  • 5.0 NPS
    Willing to refer
    I always refer them.

Mobile App Dev for Travel & Tourism Technology Firm

“They are more of a consultative, solutions type of organization which sets them apart from others.”

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4.5

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
Project summary: 

Providing strategic consultancy as well as project-based work and support, Echo helped to fill in the gaps. They developed an app for Android and did .NET work on the backend platform.

The Reviewer
 
100-200 Employees
 
Orlando, Florida
CTO, Travel Technology Provider
 
Verified
The Review
Feedback summary: 

Echo provided flexibility which made it easier to react to change and to improve speed to market. As a true partner, Echo excelled in asking the “Why?” question right away, providing strategic guidance based on their understanding, and assuring alignment for all of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of a travel and tourism technology firm. We are a technology provider, particularly within the travel space. Our primary vertical sits within car rentals, wherein we provide a product that has a variety of application stacks that are utilized at the counters as well as by consumers as they travel.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Echo Interaction Group?

We needed mobile app development work. We wanted to find a partner that could take on some of the bursty work, as we had projects that would often get jumped into and disrupt the entire product lifecycle.

SOLUTION

What was the scope of their involvement?

They came in as a strategic partner to assess. They had a good sense of what the roadmap could look like and shift to. They provided additional support and project-based work to take on the work that we didn’t want to include as part of the strategic roadmap as it would end up being a distraction. They helped with things like client-facing projects that were critical for revenue growth, but not necessarily critical for the long-term strategy.

They did mobile work primarily for Android, which was Marshmallow and Nougat type of work. They did some .NET work on our backend platform, as well as some minor DevOps strategy development for the long term. All in, our peak went up around 10 with a variety of functions and skillsets, depending on the product.

How did you come to work with Echo Interaction Group?

We chose them for a variety of reasons. Their reputation locally in Florida is quite impeccable. Carlos [CEO, Echo] has always been good about creating relationships in business. He only says the word “partner” when he means it, which is a word that tends to be used very tritely in the technology field. From the perspective of knowing what I needed and knowing a bit of marketspace and after conversations I had with Carlos, we decided that it made sense for us to work with them.

How much have you invested in them?

We have spent around one million dollars.

What is the status of this engagement?

We started working with them last year, approximately 16–18 months ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It gave us enough flexibility to get some speed to market and react to change, which is critical. We were able to utilize them as we offboarded, which allowed us to readjust the roadmap so that we could keep moving.

How did Echo Interaction Group perform from a project management standpoint?

Their PM’s were very good. They changed about halfway through the project, but Carlos jumped in as needed, and their communication was impeccable. On a tactical project management perspective, we used a lot of the traditional tools that most teams use these days. Both of their project managers were very adept at keeping things on track.

What did you find most impressive about them?

They are more of a consultative, solutions type of organization which sets them apart from others. They quickly start asking the hard question of “Why?” before anything else. A lot of organizations don’t even start to ask the why, which makes it difficult to align the rest. Echo really tries to understand the clients before they start to deploy.

Are there any areas they could improve?

The challenge in tech for the past couple of years is talent. When you onboard developers and there is transition, it is difficult to recover. Every organization, including Echo, is going to have to continue to work through this. There is no easy answer.

Do you have any advice for potential customers?

Partners like Echo are instrumental in understanding the strategy and the whys. Some of my team was very tactical in nature, and there was a bit of a mismatch. I had to involve some of my more senior managers, VPs, and directors who engaged with them before things started getting traction. My advice is to make sure that the right players are aligned on each side. Initially, I went too tactical when they were trying to navigate strategy.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    There was a mismatch with team members from both sides.
  • 5.0 Cost
    Value / within estimates
    They were very flexible. Financially, it wasn’t aggressive consultative pricing, but, on the flip side, they were not just a body shop either.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended them to several people.