What evidence can you share that demonstrates the impact of the engagement?
It’s rare for an IT project, especially a software development project, to wrap up easily. We were lucky to bring ours to a stable level with around 90% closure.
How did eBizneeds perform from a project management standpoint?
They were committed. They delivered on time, handled details from the client side, and put extra effort to meet deadlines.
We used JIRA, PowerPoint, and Excel on our side for one of the projects, as well as another app for tracking and closing issues. We worked closely and had almost daily calls.
They have ambition and made an effort to reach out. The team may be in a small Indian town somewhere, but they maintained a presence by attending IT conferences in Dubai and having dialogues with me.
Although I’ve been in the insurance field for 16 years, eBizneeds’ team had zero knowledge of it. They weren’t shy about getting involved, learning about, and discussing the topic. The team took up the challenge and learned fast.
What did you find most impressive about them?
In terms of quality of work, there’s no difference between eBizneeds and some very big names we’ve worked with. To give an analogy, people talk badly about Korean cars, but they have all the features of a regular automobile. Our options were to go out and buy a reliable, advanced, technology-based Korean car like a Kia or a Honda, or pay three times as much for BMW and get the same result. eBizneeds has done exceptional work for reasonable financial remuneration.
I don’t know what their actual size is—maybe 30 to 40 people or more—but senior management is always on top of things. They attend all meetings, maintain communication, and ensure that everything is going smoothly. Bigger companies employ more managers, which can lead to blame games, so eBizneeds’ smaller size is an advantage.
Are there any areas they could improve?
They deliver well, but I see room for improvement on the documentation side. This is the kind of thing that clients always ask for, but never use. Still, I’ve recommended that they start using some templates for their tasks.
Do you have any advice for future clients of theirs?
It always depends on the type of solution being worked on. Clients need to be involved with the process, instead of signing a contract, letting the developer doing the work, and making a review one month later. If we want something done properly, without any surprises, we need to invest time in weekly calls and use tracking tools like Jira and Confluence.
eBizneeds were as skilled and competent as more expensive competitors, handling client requests with ease and successfully launching both solutions with a 90% closure rate. The team was eager to improve, capable of delivering on time, and willing to learn about complex topics.