Run your business, whilst we plan, implement and support your technology
EBC Group is an award-winning managed service provider of Managed IT, Cloud, Telephony, Cyber Security, Print & Data Solutions. As an integrated managed services provider we plan, implement and support our client’s IT and technology, enabling them to run their business smoothly and securely. We offer a range of Cloud and Disaster Recovery solutions from our data centres.
Managing all of your different technology services through different suppliers is complicated, time consuming and expensive. There is always something that needs prioritising, whether its a user’s systems not working properly or a new security patch that needs updating. and when something breaks it means less time and budget for other projects.
As a Total Solutions Provider, our approach makes us different to most other providers. We are uniquely positioned to be able to provide all of your IT and technology without the need to outsource to a third-party.
We believe in creating a partnership with our clients to deliver premium, bespoke solutions which keep our customers at the core of everything we do. At the forefront of business innovation.
A single solution provider
You will gain the simplicity and time-saving of only needing to deal with one supplier and by managing all aspects of your IT and technology we can ensure it runs together, smoothly and securely.
Simple monthly payments
Provided as a monthly service, it removes the need for your business to make significant investment upfront. This can provide your business with new ICT hardware without an upfront Capex.
We don't outsource anything
Everything we do is managed, maintained and supported by our own specialist team. Securely hosted at our own site in the UK, with fail-over at a secondary site, giving immediate access 24/7 to your data, applications and systems.
“EBC Group responds to calls quickly and is proactive in solving challenges.”
Jun 10, 2022
Managing Partner, Hallmarkhulme Solicitors
Rebecca Widdowson
Verified
Legal
Worcester, England
11-50 Employees
Phone Interview
Verified
EBC Group provides managed IT services and network support to a solicitors firm. Their scope includes handling servers, hardware equipment, and software installations, as well as providing ongoing support.
EBC Group has been a great IT partner for the client for around nine years due to their quality service and ongoing support. The team is communicative and proactive in solving challenges, answering service requests very quickly.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the managing partner of Hallmarkhulme Solicitors, a firm of solicitors located in Worcester, UK.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with EBC Group?
We needed managed IT services.
SOLUTION
What was the scope of their involvement?
EBC Group provides us with network and IT services and support. They also handle our servers and hardware, including PCs, laptops, printers, and phones. Additionally, they’ve helped us acquire and install the software licenses needed for our business. Their services are both on- and off-site, but most of their daily work is done remotely.
How did you come to work with EBC Group?
EBC Group was a recommendation from another business. When we were looking for an IT partner, we looked at various companies, including them, but we ultimately chose them.
What is the status of this engagement?
We started working together around 2013, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
EBC Group’s service quality is how we measure the success of our engagement. Throughout the duration of our contracts, we measure how well they provide maintenance and support, and every time we need to renew our contract, we also look at their price and the upgrades we can make.
How did EBC Group perform from a project management standpoint?
We primarily communicate via phone calls through their support line, and we follow up on service tickets via email. When someone within our team needs individual support with their PC, they can always expect a phone call from someone on EBC Group’s helpdesk to help them sort the issue.
What did you find most impressive about them?
EBC Group responds to calls quickly and is proactive in solving challenges.
Are there any areas they could improve?
It would be great if EBC Group improved their proactiveness in looking into what’s new on the market and making us aware of upcoming software updates. Sometimes, they’re more reactive than proactive in that regard, so it would be very helpful if they improved that part so that we could plan these changes in advance.
Do you have any advice for potential customers?
Be clear on your requirements before meeting them so that you can evaluate if what they propose works for you. Knowing what you want is very important.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.0
NPS
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