Eastern States Insurance has been serving the insurance, bonding and risk management needs of businesses throughout the United States since 1972. Founded by William L. Johnson, Eastern States Insurance is currently owned and managed by Newton and Oscar Johnson, sons of the founder.
Many Eastern States clients have chosen us for our timely and consistent service – something national insurance brokers and direct writers have been unable to provide. Others simply have out-grown small, general purpose agencies that lack the personnel, underwriting relationships and customer knowledge needed to satisfy the specialized industries served by Eastern States Insurance.
Unlike most large agencies, which grow with acquisition, our growth is due to an ever-expanding list of clients within our chosen industries of expertise. We satisfy these customers by consistently accessing and structuring the most appropriate and cost-effective risk management options available. We service our clients by employing insurance professionals with a proven record of servicing, underwriting, pricing and placing complex commercial coverages. Only then, can we offer our clients insurance programs tailored to their particular operations.
It is our knowledge of two industries – ours and yours – that enables us to create and maintain insurance and other risk management alternatives that provide comprehensive solutions to our clients. Deductibles, self-insured retentions, and loss-sensitive rating plans are among the options we routinely explore. Approaches to risk transfer are no less important, whether in the context of helping out clients contractually place risk elsewhere, or in terms of minimizing the contractural risks assumed by our clients themselves. Situations involving leased buildings and equipment, subcontractors and acquisitions are among the common issues that invariably call for careful review relative to potential transfer of risk.
Eastern States Insurance Agency provided insurance services for a business services company. The team came up with strategic plans and rates for the client's insurance benefits.
Eastern States Insurance Agency was an excellent insurance partner, and the client was satisfied with their offers every year. They communicated through virtual meetings, emails, text messages, and calls. Although there was room for improvement, the client was pleased with the engagement in general.
BACKGROUND
Briefly describe what your company does and your role there.
We're a business services company
OPPORTUNITY / CHALLENGE
What were your company's goals when you started looking for a partner?
To have a good partner in insurance
SOLUTION
Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.
This insurance team is awesome you call them and they help youb
How many people does your company work with?
6–10 people
How did you find this provider?
Referral
Why did you choose to work with them?
Positive reviews and ratings
Close to my geographic location
Pricing fits our budget
Good value for cost
Referred to me by a trusted source
RESULTS & FEEDBACK
What are the results or deliverables of this partnership that demonstrate progress or success?
Yes it was very successful every year
How does your team communicate with this service provider?
In-Person Meetings
Virtual Meetings
Phone calls
Email or Messaging App
Project Management platform
Mobile Text Messages
Are there any areas for improvement or something this service provider could have done differently?
Of course we can all improve but it was great awesome
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