eAccountable

BACKGROUND

Introduce your business and what you do there.

I’m the former VP of e-commerce at a furniture manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eAccountable?

We needed help with paid search, affiliate marketing, and marketplace management.

SOLUTION

What was the scope of their involvement?

eAccountable provided paid search, affiliate marketing, and marketplace management services. The team was responsible for managing and maintaining our Amazon storefront and Google Ads campaigns. When we started to work eAccountable, they provided the same services for the company we acquired. We continued with that service and added an extra brand for the team to manage. When I left my company, we were considering expanding our engagement with eAccountable to other brands.

What is the team composition?

We worked with four teammates from eAccountable: an account manager, a PPC professional, an affiliate marketing professional, and an Amazon professional.

How did you come to work with eAccountable?

We acquired a company that was already working with eAccountable, so we took over that partnership for all our agencies.

How much have you invested with them?

We spent $15,000 monthly, around $150,000–$180,000 per year.

What is the status of this engagement?

We worked together from May 2022–July 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

During our engagement with eAccountable, our Amazon business doubled. On the PPC side, we saw a 10%–15% improvement in our overall paid search costs. The affiliate marketing side wasn't a big part of our strategy. eAccountable exceeded our expectations and understood our business well. eAccountable worked like an extension of our company instead of operating independently. The team understood our entire marketing strategy and funnel business, including our work in other channels. We had a good relationship with eAccountable.

How did eAccountable perform from a project management standpoint?

eAccountable delivered on time and within budget. The team communicated well via phone calls, Zoom, and email. We collaborated via Google Docs.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Jason was a great strategic partner. He managed our day-to-day operations regarding PPC and affiliate marketing. He was down to earth and allowed us to test things. Jason understood our business and was part of our team.

What did you find most impressive about them?

eAccountable was always on time and functional. The team had a lot of new ideas to implement.

Are there any areas they could improve?

eAccountable could do more work in other areas, such as paid social media marketing. However, the team delivered strong results for the work we brought to them.

Do you have any advice for potential customers?

Be clear about your business strategy, goals, and outcomes. Ensure that you have clear internal goals and objectives. When we worked with eAccountable, our business goals changed through the company acquisition. We had to reset our success expectations for the paid search strategy because we wanted to see more profitability. Come in with a clear understanding of what you want eAccountable to deliver, whether it's cost optimization or revenue growth because that will determine the team's work.

BACKGROUND

Introduce your business and what you do there.

I’m the president and founder of Nourage, a hair, skin, and nail vitamin supplements company. Our product was founded in Switzerland decades ago, and my mother and I took over.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eAccountable?

We needed help to market our product through Amazon.

SOLUTION

What was the scope of their involvement?

eAccountable helps us with online marketing for our Amazon store. They look at keywords and who could be the target audience for our product. They don’t just look at the expected target audience but actively look beyond what’s expected to find new connections and ways to promote our product.

Initially, I provided them with documentation, photos, samples of our product, links to our website that they could access, information about the product’s ingredients, and studies of the product’s efficacy so they could have a large scope to promote us.

What is the team composition?

Rebecca (Senior Amazon Account Manager) is the main person I work with. I speak to her probably every two weeks. She sometimes schedules calls with Mike (President) and other team members, but Rebecca is our point of contact. Additionally, Mike has been the overarching person for several years; he’s really helped us scale.

How did you come to work with eAccountable?

A former employee recommended eAccountable. She arrived and introduced us to them around five years ago. She might have found them through an agency in Chicago that was doing our website, but I’m not sure.

How much have you invested with them?

When we first hired them, we spent between $5,000–$10,000 to get us up and running. Now, we spend a few thousand dollars monthly for everything they do. I wish we could afford more, but we’re a small business.

What is the status of this engagement?

We started working with them before the COVID-19 pandemic in January 2019, and our relationship is ongoing. In fact, we’ve just given them a larger scope of work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

eAccountable has impacted us positively because they’re intelligent, hardworking, and innovative. The hair vitamins space is extremely impacted; we have many competitors that are major companies with huge budgets. Since we’re a small mother-daughter company, we don’t have the funds to hire celebrities and influencers to promote our product.

However, we love that eAccountable looks beyond the obvious and looks at keywords to bring us up on Amazon and get us more noticed beyond the obvious things. They’ve also been able to target us uniquely. Many times, when people search the keywords, they end up finding our competitors. eAccountable has found ways to distinguish Nourage so people don’t see our competitors when they’re searching for hair supplements.

Moreover, we’ve been working with eAccountable for several years and are incredibly pleased with their services. We’ve loved having the opportunity to work with them, and they’ve really helped with the company’s growth. We’ve shifted much more of our business to eAccountable because they’ve done a great job. They’ve done much more for us than any other entity we’ve ever hired.

How did eAccountable perform from a project management standpoint?

They’ve been incredibly sensitive to our budget because they know we’re a small company, so we have many challenges existing in the space of more prominent companies with huge budgets. At the same time we hired eAccountable, we also hired an advertising and web company to revamp everything. We had photographers shooting new models, and eAccountable was the most reasonable entity we hired. Their prices are really fair, and we get a lot for our money.

Overall, they jump through hoops to make it work for us financially. However, they’ve never made us feel like anything other than an important client.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I’d love to give a shout-out to Rebeca. She’s creative, inventive, and forward-thinking. Moreover, she listens to us and has amazing interpersonal skills. Rebecca makes us feel very comfortable and confident that she’s doing her best to help us grow.

What did you find most impressive about them?

What I appreciate most about eAccountable is that they really listen to us and are completely willing to embrace and support us. As a mother-daughter business, we don’t have the same budgets or opportunities as a major corporation, but they still make us feel that they understand our needs and budget. Moreover, they do their very best to elevate and grow our company completely.

Overall, they go above and beyond, listen to what we need, and understand how to help us grow. Since my background is in social work, online and digital marketing are very new to me. Nonetheless, eAccountable has been patient, kind, and supportive. They’re incredibly knowledgeable; the team is really a plus.

Are there any areas they could improve?

No, they’ve done a great job for us. We’re in the process of letting go of other entities we employ to focus on spending our dollars with eAccountable. The results have really impacted us positively, so I trust them a lot. 

Moreover, I’m happy to give my name as a referral because they do an outstanding job. Being a small business owner in an impacted space is hard, but I get the greatest satisfaction working with eAccountable.

Do you have any advice for potential customers?

I definitely recommend using eAccountable. Be open and honest about your expectations.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of American Dream Nut Butter

Describe what your company does in a single sentence.

We are a gourmet nut butter company made in Indiana, offering macro friendly nut butters for every body!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire eAccountable to accomplish?

• Amazon Ads
• Update our Amazon storefront

SOLUTION

How did you find eAccountable?

Cold Email

Why did you select eAccountable over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from eAccountable were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They updated our amazon store front, including new graphics for the entire store front.  In addition they created Amazon + listings for our products, organized our products, listed them for us, then ran ads on the products.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We held a weekly meeting to go over sales numbers, and all other numbers associated with ads and the spending around that.  We had a goal at the beginning of our time together, that was our base at the start then we adjusted as we went along. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes! They always delivered items on time or ahead of time.  Anytime we had a request or needed something they were always quick to accommodate. 

What was your primary form of communication with eAccountable?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We loved that they offered the creative to help us update our storefront.  We valued their direction and experience in that area and appreciated their help doing so.  We also valued their knowledge of amazon and what works and what doesn't.  They were extremely knowledgeable in this area. 

Are there any areas for improvement or something eAccountable could have done differently?

No, they did a great job in my opinion. 

BACKGROUND

Please describe your company and your position there.

I manage the marketing and branding here and was tasked with finding a company that could manage our Amazon sales. Thankfully eAccountable came up in my search on Clutch.co and we ended up making the decision to go with eAccountable.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eAccountable?

We were in dire need of finding someone who could consistently grow our product sales on Amazon. We had hired and fired a couple of other agencies since I started working in this role here.

SOLUTION

How did you select this vendor and what were the deciding factors?

We placed a tight RFP out to a handful of sellers and found some were overpriced based on what was listed on clutch.com.

Describe the project in detail and walk through the stages of the project.

Some audited our site (though not part of the request), others really dove into the categories our products we were currently selling, perfect!

How many resources from the vendor's team worked with you, and what were their positions?

Some, who were smaller, had their CEOs call on us, larger had their national sales managers call on us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our sales have been increasing monthly and they have been doing a great job of writing our A+ content and updating our images.

How effective was the workflow between your team and theirs?

We ended up with a great account manager whom we really mesh well with and with whom we have great communication.

What did you find most impressive or unique about this company?

The knowledgable staff and team.

Are there any areas for improvement or something they could have done differently?

I don't see anything that they could have improved.

BACKGROUND

Please describe your company and your position there.

I'm the digital marketing specialist at a wellness and fitness company. I help manage all of our online efforts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eAccountable?

We were looking to expand our audience by dipping our toes into affiliate marketing. They helped us launch our program and establish our company as a name that affiliates can form a relationship with.

SOLUTION

How did you select this vendor?

We were recommended to talk with Mike from Eaccountable by a colleague. After a brief introduction, Mike made us feel extremely positive about the prospect of affiliate marketing and how he can help us scale our advertising efforts.

Describe the scope of their work in detail.

After beginning our program, we worked with 3 team members to develop relationships with affiliates in an affiliate marketing network. The team was extremely communicative and very timely.

What was the team composition?

We closely worked with 3 team members, and would have check in's with the CEO Mike.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've successfully launched our affiliate program thanks the hard work of Eaccountable.

How effective was the workflow between your team and theirs?

We would have bi-weekly check-ins to discuss new opportunities, performance, and best practices. All team members were extremely knowledgeable and able to bring new ideas and opportunities to the table.

What did you find most impressive about this company?

Their ability to advise our particular tough industry. We have a lot of restrictions from the FDA that makes affiliate marketing much more strenuous than your average consumer goods industry. With their help we were able to stay compliant and expand our content around popular web channels.

Is there any area for improvement or anything that could have been done differently?

Having not have run an affiliate program before, I don't know what could have been done differently or better.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager at Beretta USA. Our company is part of Beretta Holding Group which has a series of firearm manufacturing companies that distributes globally. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eAccountable?

We needed help with our advertising restrictions since we’re in the firearms industry. Apart from that, we also needed to promote our brand values and maximize our conversion opportunities for sales of soft goods and ultimately firearms goods.

SOLUTION

What was the scope of their involvement?

Basically, eAccountable serves as our affiliate marketing and paid search partner for our soft goods. They’re also going to be our paid search partners for our gallery business, and we’re also planning to start a firearms affiliate program with the team.

Since they were already working with our company when I joined, I started our collaboration by giving the team a lot more structure, insight, and availability. That involved looking at the core competencies of what we wanted to achieve, improving communication flows, and rationalizing the relationship to maximize efforts on both sides. 

Within our engagement, they research prospective partners for our business. We also work with them to look for market opportunities, collective partners, and shared partners. In connection with that, they work closely with publishing partners to enhance our brand and customer reach and to find product reviews for us as well. 

They also conduct a lot of research about our market space where we can benefit collectively. Then, they bring the opportunities back to us, whether it’s an influencer, a blog, a writer, or a forum. We’ve also had discussions on expanding the services they offer from affiliate onto the page search site, and to further develop it into the different business units of the Beretta Group. 

What is the team composition?

We have an account manager we’ve been working with for three years. We also work with a senior account manager, and our company occasionally works with eAccountable’s president. 

How did you come to work with eAccountable?

I inherited them as a vendor in 2019 when I joined the company. They had a working relationship with the person that was in the seat before me, but I don’t know how they were originally found.  

How much have you invested with them?

We’ve invested more than $100,000 per year.

What is the status of this engagement?

We started working together in June 2016, and the partnership’s still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In terms of return on ad spend (ROAS), we’ve managed to achieve a $10 dollar return for every $1 we’ve invested. As such, across our affiliate network, we have a strong return on our investment. We’re also excited to growing those metrics with eAccountable.

How did eAccountable perform from a project management standpoint?

Communication-wise, we reach out to them through phone calls, video conferences, emails, and face-to-face whenever possible. We highly appreciate the eAccountable team’s ability to bring opportunities to our company. They’re proactive, always available, and have a well-structured organization.  

We’ve had regular business trips to meet eAccountable’s executive team and management group. Moreover, we’ve had reviews on a quarterly basis. Overall, we’ve got a good working relationship on both the eAccountable’s executive and strategic level. 

What did you find most impressive about them?

We've been impressed that they’re invested in our industry and that they have people within their team that understand our market space. Moreover, we like that they diversify their services and always identify opportunities on how they can support us at all levels. 

Are there any areas they could improve?

From a project management perspective, they can have software or a system that can centralize and track all documents or communications. Right now, a lot of our communication is over email, but having one tool where everything can be visible will help things be more streamlined. 

Do you have any advice for potential customers?

Be clear about your needs, your budget, and what you want to deliver. If you can give that, eAccountable will do their best to provide great services to your company. 

BACKGROUND

Please describe your company and your position there.

Fleet Feet is a specialty running retailer with over 180 retail locations across the US. I am responsible for the ecommerce arm of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eAccountable?

We hired eAccountable to help Fleet Feet start an affiliate marketing program to grow our reach and drive sales.

What were your goals for this project?

We wanted to grow sales and improve profitability for the company.

SOLUTION

How did you select eAccountable?

eAccountable came recommended by a consultant we hired to advise on all aspects of ecommerce marketing several years ago.

Describe the scope of their work in detail.

eAccountable helped us identify and setup relationships with over 100 affiliate partners within a couple months. They made it an easy project for my team to execute, as we just needed to update the eAccountable team with upcoming initiatives and promotions and they took care of the rest!

What was the team composition?

Account Manager to oversee and review our campaigns and an account specialist to help execute the campaigns.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Most recently in 2020, our affiliate marketing campaigns drove a sizable portion of our revenue and profitability. In a difficult year, we had a great partner in place who was able to help us continue to stay relevant to our customers and grow our overall reach.

How effective was the workflow between your team and theirs?

We have regular, monthly, meetings to discuss opportunities and execute against plans. We also have regular email correspondence to stay on top of all the details.

What did you find most impressive about this company?

eAccountable was diligent and professional at every step of our partnership. They have been easy to work with and have helped us grow sales and profitability.

Are there any areas for improvement?

none

BACKGROUND

Please describe your company and your position there.

I am the owner of www.thegongshop.com, a source for gongs from all over the world, used for sound healing, gong baths, bands & orchestras, sales goals, and more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eAccountable?

I had been wanting to work with a marketing company for quite some time and researched for 2-3 months before decided on eAccountable. I contracted them for all my online marketing. Beginning with Google Shopping and Google Ads, then Amazon listings and Amazons ads. No where working on an SEO audit and email marketing audit of my site and Klaviyo email flows.

What were your goals for this project?

I wanted to increase sales and increase brand awareness. They have doubled my business in less than size months.

SOLUTION

How did you select eAccountable?

I researched for 2-3 on varies aspects of marketing. Durk was very responsible and seemed very interested in me and my company. He was very quick with responses, put together countless forecast spreadsheets, and made me feel like family. Jeremiah my account rep is truly feels like a member of my company team and is there for me whenever I need him. We have bi-weekly meetings and he keeps me on top of my to-do lists and always address my concerns and questions in a timely manner.

Describe the scope of their work in detail.

They managed all my Google Shopping, Google Ads, PCP, Amazon listing optimization, Amazon ads, Bing ads, and are working an SEO audit and email marketing audit.

What was the team composition?

Jeremiah is my account executive and we have bi-weekly meetings. The owner Durk also jumps on many of our calls and has a keen interest in me and my business.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Amazon sales are through the roof I went from doing 3 sales on Amazon in 6 months, to almost 200 sales on Amazon in 3 months. Total sales of my products are up 100%.

How effective was the workflow between your team and theirs?

We have bi-weekly meetings and Jeremiah always has a specific agenda to cover. He monitors my campaigns daily.

What did you find most impressive about this company?

I was blown away with our interested they were in working with me. They made me feel like they truly cared about me as a person and my vision for my company.

Are there any areas for improvement?

No improvement recommendations from me. They keep getting better and better.

BACKGROUND

Please describe your company and your position there.

We are an outdoor power equipment company and I am the digital and affiliate marketing specialist on the ecommerce team. I oversee the affiliate marketing program that eAccountable manages.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eAccountable?

affiliate marketing management

What were your goals for this project?

Increase revenue with a high ROI

SOLUTION

How did you select eAccountable?

eAccountable was selected before I started working at the company so am unsure

Describe the scope of their work in detail.

scope: management of our affiliate program - strategy, execution, reporting, optimization in the Pepperjam platform My role is to oversee the management and provide feedback/approvals on various strategies

What was the team composition?

I have worked directly with just 1 person and the size of the team hasn't changed to the best of my knowledge

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have a very high ROI (anywhere from 10:1 - 13:1) and revenue has increased YoY The results exceeded our initial goals and expectations

How effective was the workflow between your team and theirs?

Our affiliate manager at eAccountable is amazing! He is very friendly, smart and proactive. I appreciate that he's always straight forward with expectations and timelines.

What did you find most impressive about this company?

They really seem to care about us as clients and always keep our business at the top of their minds. The CEO typically jumps on a call with us at least once a year, which is great!

Their strengths are that they really know our business in and out and are always on top of everything. Compared to our other agency, they seem to really be on their game. I rarely ever have to follow up with them on things. With other vendors, I can sometimes feel just like a number vs. a top-of-mind client. That is not the case with eAccountable.

Are there any areas for improvement?

It would be nice to have formal plans/strategies put together for each "season" to review as opposed to approving publishers/ideas on the fly or as they come.