e-point SA

BACKGROUND

Please describe your company and position.

I am the I am a Project Manager at Stoen Operator, which supplies energy to over a million clients in Warsaw and its surrounding area. of Stoen Operator

Describe what your company does in a single sentence.

Energy company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire e-point SA to accomplish?

• For the contractor’s platform - so far, cooperation with contractors has been conducted via e-mail. We needed a cutting-edge tool to optimise communication and all related activities.

SOLUTION

How did you find e-point SA?

Referral

Why did you select e-point SA over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from e-point SA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A platform for contractors -the project work was divided into 4 stages:

1. Pre-implementation analysis
2. UX/UI design
3. Developing new functionalities - integration with Stoen’s internal system
4. Testing and start-up

Online payment service - the implementation was divided into 7 stages:

1. Pre-implementation analysis
2. Preparing the environment for the integration with a BPM system, i.e., Stoen Operator's internal system
3. UX/UI graphic design
4. Integration with Blue Media (Blue Media provided the API and documentation)
5. Implementation
6. Testing and implementation of requested changes
7. Production start-up

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our mission is to digitize all processes, both B2C and B2B. Creating another new portal, this time for contractors, and digitizing customer billing processes, we’ll optimize workflows, significantly reduce the risk of human error and become a digital brand better suited to today’s fast-paced and competitive economic climate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Through years of cooperating with e-point’s trusted experts, we have built a mutual understanding and trust. This has been another ongoing process and we evaluate it’s current and continuing progress positively.

What was your primary form of communication with e-point SA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They knew exactly what we wanted and how our business worked. They’re the type of company that seeks to help the client and solve their problems.

Are there any areas for improvement or something e-point SA could have done differently?

Not at the moment.

BACKGROUND

Please describe your company and your position there.

C.H. Beck Publishing House has been operating on the Polish market since 1993. It brings out publications in the field of law, taxes, economics, academic and application literature as well as books in foreign languages. One of its flagship products is Legalis – an online Legal Information System comprising a continuously updated base of legal acts, judicial decisions with commentaries, legal systems, monographies and C.H. Beck journals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire e-point?

To design an online configurator for accessing the online Legal Information System Legalis.

What were your goals for this project?

The project aimed at creating a consistent concept of service for independent configuration of the legal information system Legalis, to be used by small and medium law firms.

SOLUTION

How did you select e-point?

We decided to use the services of a business partner we were familiar with. However, the area of our cooperation was completely new.

Describe the project in detail.

Due to a vast number of available modules and multiple configuration options, Legalis had been previously sold exclusively by our advisors. So it was quite a challenge to develop an online tool which could help small and medium law firms to independently learn about, configure and purchase the Legal Information System Legalis.

What was the team composition?

UX team - Art Director, Graphics Designers, Senior Digital Strategists, UX Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their output was designed with our clients in mind. It offers easy self-service, is intuitive and features highly clear product sites as well as many additional options such as a possibility of saving the provisional order and completing it later. The need for an online configurator has been strongly proven by the pandemic. During this time of limited interaction between advisors and clients, it has become a vital channel for retaining the existing customers and winning new ones.

How effective was the workflow between your team and theirs?

Actually, we co-created the project with e-point experts. At the core of it were our regular workshops during which we exchanged new knowledge and ran feedback sessions on the already achieved outcomes. We find this to be a highly efficient model of cooperation, with many benefits to the project.

What did you find most impressive about this company?

Their thorough knowledge and experience. During this implementation it became very obvious we were dealing with experts who understand how important a good product insight and grasp of detail are for the project.

Are there any areas for improvement?

Not at all.