Can you share any outcomes from the project that demonstrate progress or success?
The website gave our association visibility and credibility to prospective members and industry associates. The site is also an information resource housing issue updates, links to government agencies, past and present newsletters, and a directory of our members.
The site is also a portal through which members may pay dues, purchase advertising and register for meetings thereby improving our membership renewal process, payment efficiencies and cash flow.
How effective was the workflow between your team and theirs?
Worked with the owner Edmund. We initially met at my office, discussed the web development goals, and after a few days I was provided a suggested development platform and layouts for assessment.
Once a layout was decided upon the website development was completed in approx. 4-weeks.
What did you find most impressive about this company?
I was super impressed with Edmund's ability to hear and interpret our organization's objectives. Being new to designing a web site, I fumbled terminology and was learning about layout and optimization on the job. Edmund was very patient and his technical ability more than made up for my lack thereof.
Of paramount importance still to this day is Edmund's exceptional customer service. He responds to emails same day, implements requested changes within 24 hours and works with me to make sure the desired content goal and visual is achieved.
Are there any areas for improvement?
I have nothing to report here.