DYCSI

BACKGROUND

Introduce your business and what you do there.

I am a business and relationships manager at a cleaning products company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with DYCSI?

We wanted to upgrade our accounting area according to financial information norms. We had to implement SAP module to do so, so we hired DYCSI.

SOLUTION

What was the scope of their involvement?

They used SAP.

What is the team composition?

We worked with about four people.

How did you come to work with DYCSI?

When we started with our research about the best technologies to use for this project, we started doing online research. We found them during this research and we really liked the fact that they offered a standard solution. In terms of budget, they were the most efficient choice for us as other platforms required yearly maintenance and other specifics.

How much have you invested in them?

We spent between $50,000-$200,000 with them.

What is the status of this engagement?

We started working with them in March this year and implemented the project in June.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Both us and the sponsors of this project ended up very happy with the results. We were able to comply with all norms as we needed. We’re now able to have better management of our processes. Plus, we didn’t have any issues with deadlines or costs.

How did DYCSI perform from a project management standpoint?

They are great at their project management and are very professional and dedicated. They assigned a great project manager and were very well versed on the financial norms that the module we were implementing required.

What did you find most impressive about them?

Their personnel are very kind, committed, and flexible.

Are there any areas they could improve?

I couldn’t say anything.

BACKGROUND

Introduce your business and what you do there

I’m an HR Systems Leader at a food production company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with DYCSI?

We hired them for SAP implementation. 

SOLUTION

What was the scope of their involvement?

They implemented a SAP module for control and management of lease contracts, based in accounting norms. 

What is the team composition?

Three people from their team worked with us. 

How did you come to work with DYCSI?

We were recommended by SAP to use them. There are not many service providers that have the experience with a module like the one we were looking to implement, so we decided to go with SAP’s references and evaluated three of them. DYCSI was the one that best met our requirements and budget needs. 

What is the status of this engagement?

Our project ran from October 2018–May 2019.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to their help, we met our goals and the module was successfully implemented. This allows us to have better control of our lease contracts and to comply with the most recent accounting norms.  

How did DYCSI perform from a project management standpoint?

We had a continuous follow-up process every week. Our deadlines were very tight but we had a great account manager assigned and she was able to meet all our requirements.

What did you find most impressive about them?

Their communications were always clear; we didn’t encounter any unexpected setbacks and met with everything timely and very efficiently.

Are there any areas they could improve?

I couldn’t say there’s anything for them to improve; we had a great experience. 

BACKGROUND

Please describe your company and your position there.

Im currently a CEO of a financial institution

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DYCSI?

We hired DYCSI to implement a core banking solution to manage our loans operations.

What were your goals for this project?

We were in the process of growing the company and were in need of a reliable solution to manage all the financial products that we provide to our clients.

SOLUTION

How did you select this vendor?

DYCSI's experience in SAP Banking and flexibility to add staff with a variety of roles and expertise enabled us to fulfill our needs as they changed with the project. Additionally, their dedication to high customer service and "easy to do business with" mentality made them easy to select and work with.

Describe the project in detail.

The project we selected DYCSI for included the mobile solution to originate loans, the client portal and the SAP Loans Management solution to enable us to quickly manage loans using modern technologies.

What was the team composition?

The methodology includes blending teams of Product Managers, Developers, Quality Assurance Engineers, Analysts and Scrum Masters.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was delivered and rolled out to our clients on time with very positive feedback. It reached thousands of consumers and has remained in place following the launch.

How effective was the workflow between your team and theirs?

DYCSI has the ability to deliver a "one team" experience. The difference between "their team" and ours disappeared and we had one cohesive squad delivering great features - it was a good example of a truly successful blended team.

What did you find most impressive about this company?

DYCSI has deep knowledge of the SAP Banking solution. They have a true passion for their customers and display loyalty and dedication no matter the size of the project.

They don't just focus on the large initiatives, but will come alongside anything our organization needs help with. That partnership is valuable to grow a truly effective blended team over time.

Are there any areas for improvement?

There are always ways to improve and create more efficiencies - in my experience working with DYCSI the opportunities to improve were at the individual team level required both staff and contract team members to identify and improve areas together collaboratively.