DY Printing Box

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of client success at Noah Digital, a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DY Printing Box?

We needed help with printing and design.

SOLUTION

What was the scope of their involvement?

They design logos, business cards, flyers, and custom packaging for marketing. We also partnered with them to provide graphic design and web design for our own client.

What is the team composition?

We have contact with the owner, who is also a designer.

How did you come to work with DY Printing Box?

They took our training classes years ago. They were one of our best clients, so we decided to use their services as well.

How much have you invested with them?

We’ve spent over $10,000.

What is the status of this engagement?

We started working together in July 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their design work is excellent. They take extra effort and make changes to ensure we’re satisfied with the quality, and they give us suggestions to come up with new ideas.

They’ve become our strategic partner. They’re very professional and dependable.

How did DY Printing Box perform from a project management standpoint?

We just call them and tell them what we want. Sometimes we also use Google Drive to share files.

It’s very easy to work with them. They’re so reliable and so professional that we started to introduce our clients to use them. They’re very patient in coordinating with us.

What did you find most impressive about them?

They’re a dependable and professional partner.

Are there any areas they could improve?

Yes, they should hire more people.

Do you have any advice for potential customers?

Know your budget. Some people want a high-end custom packaging box, but that may not work with a low budget.