Listen. Create. Elevate.

Digital experiences that delight users and elevate brands is what keeps our hearts pumping. As a full-service, creative Digital Agency outside of Philly we know that experiences are best handcrafted by a team that hones their own creativity, constantly applies strategic thinking and leverages the latest technologies.

Our user-centric approach and never-wavering passion for pushing digital to its limits is what allows us to do just that. Whether it’s a website, a mobile app, or an end-to-end marketing campaign, we'll get to the heart of what makes your brand thrive in the Digital Age.

 
$25,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
1998
Show all +
Malvern, PA
headquarters
  • 1600 Paoli Pike #300
    Malvern, PA 19335
    United States

Portfolio

Key clients: 
  • Avenue365
  • Platypus Home
  • Henderson Sport Group
  • Kerbeck Corvette
  • All Fill Inc.
  • The Town of Whitehall

 

 

Reviews

Sort by

Web Design, Rebrand & Logo for Growth Equity Group

"We received exactly what we hoped for."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2018 - Jan. 2019
Project summary: 

Durkan Group made website design updates as part of a large rebranding effort for a growth equity firm. They designed a new logo, created fresh collateral, and refined elements to be included on the website.

The Reviewer
 
1-10 Employees
 
New York, New York
Vice President, Growth Equity Firm
 
Verified
The Review
Feedback summary: 

Durkan Group successfully delivered a visually impressive website that has drawn extensive praise. The team communicates well internally and with clients, creating a collaborative environment. They are customer-oriented and strive to keep projects moving forward.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of a growth equity investment fund.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Durkan Group?

We felt that our website was outdated, so we engaged Durkan Group to refresh our online presence.

SOLUTION

What was the scope of their involvement?

Durkan Group led us through a lengthy discovery process where we explained our business and our aspirations. We presented all of our old materials and collateral and tasked them with creating a new look. They designed a new logo for us, and we asked them to include specific pages and technical features for our website. We had a general outline of what we wanted the website to be, and we relied on Durkan Group to refine all of our ideas.

What is the team composition?

We primarily worked with a project manager and an art director.

How did you come to work with Durkan Group?

We appreciated their work when redesigning a competitor’s website. We considered a few other firms, but we felt the most confidence in Durkan Group.

What is the status of this engagement?

We worked together from August 2018–January 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've received a lot of positive feedback from many people outside of our organization. We’re very happy with how the website turned out. We received exactly what we hoped for.

How did Durkan Group perform from a project management standpoint?

I don’t believe we were the easiest of clients to work with, but Durkan Group did a good job of going with our flow. Niall (President/Founder, Durkan Group) was instrumental in advancing our project and keeping my team on track. We communicated well through a Slack channel, and they were always very responsive.

What did you find most impressive about them?

They worked very well as a team. The project manager and the art director stayed in their own lanes, but they made the other person better at the same time. They were committed to making sure that all parts of their team worked well together.

Are there any areas they could improve?

Near the end of the project, it was not totally clear where the project ended and where their follow-up services began. That was a little awkward to manage, and it would have been nice if that was more clear. Overall, that’s a relatively minor complication.

Do you have any advice for potential customers?

I would strongly recommend working with Durkan Group.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were very communicative.
  • 5.0 Cost
    Value / within estimates
    Compared to the market, Durkan Group offers a far more competitive price.
  • 4.5 Quality
    Service & deliverables
    They provided high-quality work.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Web Design & Dev for Organic Composting Company

“Everyone we’ve worked with has met or surpassed our expectations, and we’re very pleased with the project.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Jan. 2018
Project summary: 

In an overhaul of an existing site, Durkan Group managed UX/UI design and development. They also redesigned the logo and established an automated marketing system using SharpSpring. Campaigns are still ongoing.

The Reviewer
 
11-50 Employees
 
Wilmington, Deleware
Nancy Freebery
Director of Marketing, Sustainable Generation
 
Verified
The Review
Feedback summary: 

The first email marketing campaign that Durkan Group helped execute saw an open rate of 27%, leading to significantly increased web traffic. The site’s user flow is now well-suited to the target audiences. Attentive project management and open communication make them a great partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at Sustainable Generation, which sells and services scalable commercial composting systems for all organic waste types and project sizes. We aim to reduce the cost and complexity of composting and meet environmental compliance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Durkan Group?

We were looking to completely revamp our website with a new look and improved navigation.

SOLUTION

What was the scope of their involvement?

As part of a complete rebuild, Durkan Group managed web design, development, hosting, and SEO services with an emphasis on creating a top-notch user experience. They also made minor updates to our logo to make it look a bit cleaner and more modern. They were instrumental in fleshing out our ideas and determining the ideal user flow for our audiences. We worked collaboratively to make sure the site is interactive in a way that facilitates deep-dives into the services and products we provide.

They also helped us set up our automated marketing system with SharpSpring. We’re currently using it to track visitors and drive traffic to the site via targeted campaigns.

What is the team composition?

Sean was our project manager, who served as our primary contact. I also worked with the owner in budgeting, planning, and getting the project started.

How did you come to work with Durkan Group?

I had previously worked with Sean, their current project manager. I was very impressed with his approach and the company’s overall capabilities.

What is the status of this engagement?

We started working together in April 2017, and the site launched in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our first email marketing campaign with them had a 27% open rate, which increased our site traffic dramatically. From an SEO perspective, our keyword rankings have been consistently improving. We just launched a second campaign yesterday.

As for the updated site, the user experience hits the nail on the head in terms of what we were initially hoping for. We’ve gotten some very good feedback from people in our industry.

How did Durkan Group perform from a project management standpoint?

I can’t speak highly enough about our project manager, Sean. He also has a great team backing him up. Everyone we’ve worked with has met or surpassed our expectations, and we’re very pleased with the project. They’ve been very responsive and use Slack for consistent communication throughout the engagement.

Are there any areas they could improve?

There were a few aspects of the project that went longer than expected, but they were upfront and there was always a legitimate reason.

Do you have any advice for future clients of theirs?

They should do as much as possible internally before approaching Durkan Group. Make sure to fully define the scope of work and have a clear understanding of what you’re looking to accomplish. They can help you refine your ideas, but the more specific information you can provide will ultimately yield a more positive and full experience for your organization.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design For Private Equity Firm

"They were very dedicated and they hustle."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2016 - Apr. 2017
Project summary: 

Durkan Group assisted with an equity firm's rebranding. They built a new WordPress site with portfolios and original content, designed a logo, wrote a marketing guide, and provided SEO.

The Reviewer
 
11-50 Employees
 
Philadelphia, Pennsylvania
Kristy DelMuto
VP of Strategic Marketing, LLR Partners
 
Verified
The Review
Feedback summary: 

Since the website launched, web traffic increased by 30%, unique visitors increased by 27%, and Google rankings saw dramatic improvement. Durkan Group listened carefully to learn the project's needs, performed in-depth research to gauge the industry, and communicated frequently.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of strategic marketing at LLR Partners. We are a private equity firm located in Philadelphia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Durkan Group?

We were looking for a partner to refresh our brand and build us a new website. We wanted the site to be modern from a look and feel perspective, as well as an infrastructure standpoint so we could launch a content marketing strategy.

SOLUTION

What was the scope of their involvement?

We looked to them to come up with a more modern look and feel. We didn’t do a complete rebrand in terms of our color scheme and logo. We challenged them with coming up with a new look and structure for communicating who we are and the value that we provide to companies that we invest in.  We provided a number of other websites for reference in terms of things we liked and we didn’t like.

Our industry as a whole is starting to go through a digital evolution. We’re certainly out front with that. For these few sites that have modernized their brands, it was important for us to really look differentiated both from a visual and a messaging and content standpoint. We did most of the writing of the content. We didn’t ask them to recreate our messaging for us, but we did work together on it in the end.

The WordPress site they built features our team and our portfolio of companies. We needed a news section and a page for each of our industry verticals, which is pretty standard for a private equity firm. The really different part and the real challenge of it all was figuring out how to display and drive people to our original content. We were launching a series of original articles that we’re writing with our portfolio company. It’s called GrowthBits, and we wanted that to be featured very heavily on our website because that was really where the differentiation was going to be and where we are able to offer website visitors a lot of value. 

They updated our logo and created a one-page marketing slick for us. They helped us a lot with our images for our social media profiles. They continue to advise us on an SEO strategy for all of the pages on our website. It showed immediate results.

While we didn’t task Durkan Group with recreating our message or brand, they did come up with the “We Grow Companies Every Day” navigation, which became our widely-used tagline and has repeatedly been complimented as an innovative website navigation strategy and excellent addition to our brand.

How did you come to work with Durkan Group?

They were referred to us through another mutual partner. There are three main reasons we chose Durkan Group. We were very impressed with their creative work. We felt their examples of other client work were very high caliber, but also very diverse. So we didn’t feel like they had one style that they were going to plug us into. They were really going to come up with something unique just for LLR. Secondly, they had the strongest knowledge base on the infrastructure side of things. They were really going to build our website, from a coding standpoint, the right way. It was not only going to do what it needed to do from a navigation and visual standpoint, but it was going to support search engine optimization and usability from a real infrastructure standpoint. Thirdly, we wanted guidance on SEO. SEO is new for us. We’re putting so much effort and so many resources behind all of this content that we’re building, that we wanted our site to support that effort and be built the right way from the start.

How much have you invested with them?

Between $40,000-$50,000.

What is the status of this engagement?

We started working together in July 2016 and our website went live in April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

These results are the combination of a number of different efforts. We have a strong outbound email marketing and social marketing effort, but having our website as the digital hub of all of this has made a significant difference. So I absolutely attribute it in part to the strength of the work that Durkan Group did. Since it went live, we have had a more than 30% increase in website visits over the same time period from last year. Our Google rankings are up four pages or more. For our top 25 keywords, we’re up by an average of 54 spots or four plus pages towards the top for Google rankings. We have over 27% increase in unique visitors since the website launched compared to the same time period in 2016, which is about May through August. 

Feedback from our industry has been extremely positive, with our contacts at top-tier firms commenting that this is one of the best websites they’ve seen in PE and truly differentiated.

 

How did Durkan Group perform from a project management standpoint?

They were very good listeners from the very beginning. That was a really interesting and strong approach for them. They came very well prepared to all of our initial brainstorming sessions and had done a lot of research on other private equity firms’ websites. So they came with a lot of examples to show us to get our feedback. They spent a lot of time asking us questions and really trying to understand what we were looking for and get a sense for our culture and the way we talk about ourselves and who we really are as people and as a firm. Ultimately, in a business like ours, we’re providing capital, but we’re also providing partnership and value creation to these businesses. So it’s so contingent on the quality of our interpersonal relationships with these businesses. They really took the time to understand that and it showed. When they came back with an initial design concept, they got it right from the beginning.

We communicated regularly and they were checking it at all the right stages to get approvals on things and good feedback as they kept moving the project along. This is my first experience interacting with an external agency primarily through Slack. They were really good at that. We always had each other on the line and could constantly shoot quick ideas or questions back and forth. We were always communicating on where things were at.

What did you find most impressive about them?

We got along well right from the start. We communicated well. We had fun doing this project together. They were very dedicated and they hustle. When there were times that I put a deadline on them to get a certain thing done so I could show it to one of my internal stakeholders, they really hustled to deliver things that we were asking for and they delivered them the right way. They make good use of technology.

Are there any areas they could improve?

Once the site went live, we had a really good continuing rapport and constant communication about how the launch went and what kind of unique feedback we were getting and little things we might want to tweak. Now that it’s been up for almost six months, we’re really watching the analytics and deciding what things we might change or tweak to make it an even better user experience and drive even more traffic. From a project management standpoint, we could be a little bit more organized on that front on an ongoing basis since we’re now out of the bulk of the project work.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Select times could use more structured project management.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have several times.

Web Design For Education Company

"They’re just so holistically good. They are rock star designers and rock star developers....  They did a killer job."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2016 - Ongoing
Project summary: 

Durkan Group helped with the design, custom development, and digital marketing of a WordPress site that served as a community forum. They also helped to integrate the site with Marketo, Zarget, and Google Analytics.

The Reviewer
 
501-1,000 Employees
 
Malvern, Pennsylvania
Geoffrey Lyman
Web Designer, Frontline Education
 
Verified
The Review
Feedback summary: 

Durkan Group understood ultimate goals from the start. They were collaborative, reliable, transparent, and met all deadlines while staying on budget. While they could benefit from a larger team, Durkan Group excelled in everything from project management and communication to design and development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Frontline Education serves the education community with web-based solutions for K-12 organization management. I am a web designer for the marketing department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Durkan Group?

We just launched a new publication that’s targeted at superintendents and school district admins around the country. Because the print publication is focused around the idea of civil discourse between individuals and organizations with differing views, we needed a website built to accompany the print publication that would elevate the dialogue component and drive engagement through forums and comments.

The publication aims to address that dialogue in the education community and because you can’t really have a conversation across the print medium, we really wanted to bring that to the forefront through the website. We considered doing the work in-house, but we just didn’t have the bandwidth for something like that at the time and we needed to get it done in under two months.

SOLUTION

What was the scope of their involvement?

They created the website from scratch. We needed page templates for articles, account management sections, a way for people to comment and interact on the site, and we needed a way for publication managers to edit and moderate the community aspect. I led the project management, some of the user experience side, and some ideation stuff, but Durkan really took the project and ran with it. They had a creative director on their side, a backend developer, and a project manager and developer working 40 hours a week on our project alone. They had 3 weeks of dev time to build this site and there are some really cool features that are totally custom-built. They did a killer job.

Medium has a highlight and annotation tool. You can select text and either highlight or annotate on it. Being an education publication, we thought that educators would be familiar with this, so we really wanted to bring that elevated experience to this site and help avoid comment drift. This helps the reader stay focused and factual, which we thought would also help towards our goal of creating civil dialogue. Durkan built this annotation/highlight tool for us. You can actually highlight the text and then share it, or you can comment on highlighted text. That was all custom created by their backend developer.

We brought in Durkan Group and key stakeholders while we were still in the pitch phase, and talked to them about requirements and what we wanted to see. Once we selected Durkan, their creative director/front-end developer, their project manager and I drew up an initial functional requirements document. Once they came to us with that, we got sign-off from stakeholders on our end, and then I had a kick-off meeting with their front-end/creative director. We walked through work flows, etc. and she drew up some wireframes. She presented full-resolution mockups and everything came back exactly how we wanted, and then they just started building.

The site is built on WordPress. There are a few different plugins. Most of the stuff was custom-coded. Aside from the annotation tool, there’s no real new technology stack that we implemented. We did a lot of Marketo integration because we use Marketo for marketing automation, and we were able to tap into our database to automate the verification process for users that are commenting. If you have an account that’s recognized in our database, your comment is automatically verified, skips the moderation queue, and is published immediately. Things like that were pretty cool. We are using mostly admin-based plugins, nothing that really drives the front-end.

They did a little SEO work. We installed the Yoast plugin and that does wonders for SEO. But where they really helped out was with Google Analytics integration. They got us fully set up with Google Analytics and Google Tag Manager so every event that can be fired on the website is being tracked, and we’re able to do things based off of what events are happening when. They set up email automation for us on the sign-up process and they also set up an app called Zarget, which is a heat map and scroll depth indicator tool that allows us to A/B test. They’re a very holistic agency. They’re not just design and development. They do the whole gambit of digital marketing.

How did you come to work with Durkan Group?

I was Googling top digital agencies in Philadelphia, and Durkan has been on the top 10 list for the past 3 or 4 years running. I had never heard of them, but I saw that they were local to us. We’re in Malvern, PA, and they’re literally a 10-minute drive from here. That was a huge plus for us because we knew going into this that we wanted it to be a deeply collaborative process. I could drive over and hash things out as opposed to trying to draw up a virtual meeting and work out logistics there. That was really cool because we were able to meet in person several times, and I think that helped build a trusting relationship. We were able to work collaboratively like we wanted to from the start.

We pitched the project to a few different agencies and Durkan Group seemed to understand what we needed right away. They asked really relevant and smart questions and spoke to us in a way where we knew that they understood the project requirements. 

What is the status of this engagement?

We had our first kick-off meeting in December 2016, had wireframes around the second week of January, and the site went live in March 2017. We still work with them on a regular basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The print publication went to a small, very targeted audience and the site is still relatively new. As such, we’re still trying to boost traffic. We have around 210 registered users on the site, and we also have people who are exclusively subscribed to email updates or exclusively subscribed to get the print publication via the website. The end result of the site was remarkable. Both the design and functionality speak for themselves. 

​​​​​​How did Durkan Group perform from a project management standpoint?

Their project management was flawless. Because they had a project manager on their team and I was managing on our side, there were a lot of checks and balances. They stayed 100% within budget, and deliverables were consistently on time. If there was ever a hiccup, they would let me know immediately. They were totally transparent, and if something wasn’t going to get done, they let me know. As such, we were able to make decisions and pivot based on what needed to be done first. 

What did you find most impressive about Durkan Group?

They’re just so holistically good. They are rock star designers and rock star developers. Their communication skills are awesome. Relationally, they’re a great partner. They really have a strong understanding of the digital marketing space. I can’t say enough good things about them. I haven’t seen many agencies that are on their level and the fact that they’re local made it even better. There’s no other local agency that is on their level, and there’s only a handful of big city Philadelphia agencies that are anywhere near their level. 

Are there any areas Durkan Group could improve?

I think the only thing that’s probably a struggle for them is the size of their team. They have a very small team, but they’re very nimble and very fast. I think they’re growing too, so Niall will probably address that as any business owner would. Sometimes we had to make decisions because there just wasn’t enough bandwidth. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did everything we asked and more, and it was all on schedule.
  • 5.0 Cost
    Value / within estimates
    They came in lower than anybody else we pitched the project to. They stayed on budget, and their ongoing cost is menial.
  • 5.0 Quality
    Service & deliverables
    Their designs came in nearly perfect. Development work was lightning fast and beyond expectation. Their project management and overall communication was top notch.
  • 5.0 NPS
    Willing to refer

Branding & Web Design for Industrial Equipment Seller

"They [Durkan Group] have a real expertise in handling Lotus, and their SEO person is very good."

Quality: 
5.0
Schedule: 
2.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
Project summary: 

With the goals of rebranding their company and updating their website, the client hired Durkan Group for web development services which involved providing different visual choices.

The Reviewer
 
51-200 Employees
 
Hainesport, NJ
Ken Miller
VP, Perry Videx
 
Verified
The Review
Feedback summary: 

Durkan Group performs well for their client and delivers work that receives positive feedback. The agency is praised for their well-organized team and efficient communication. The client recognizes Durkan Group for their technical expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're a company that sells used industrial process equipment – things that are used to make chemicals and plastics.

What is your position?

I am the vice president of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the Durkan Group?

We had two separate goals. One was to rebrand our company. We have overseas subsidiaries, and we worked under slightly different names. We wanted to bring them all together under one brand, providing us with a larger brand image in the world while at the same time standardizing our marketing. The other goal was to update our website. The Durkan Group had done the original website some years ago. It was working pretty well, but we thought a little refresher would be a good idea.

SOLUTION

Please describe the scope of their involvement in detail.

On the branding issue, they did all the things you do when you do branding. We came up with various names with various possible taglines. We were familiar with the process. They came to us with a variety of color schemes and played around with the look and feel of both the logo and the website. We did not have a specific idea in mind. They gave us three very different approaches, some more modern than others. We purposely settled on one that looked a little old-fashioned. They brought us choices and then executed everything—what fonts to use, what colors to use, and things of that nature.

The Durkan Group took that rebranding and updated the website, which also has an online catalog. We have a very large inventory of about 8,000 items, and they reworked the site so it would open faster and incorporate the new image. They carried all that out.

How did you come to work with the Durkan Group?

We carry a very large inventory, which we used to record in Lotus Notes, and the Durkan Group is experts in manipulating Lotus. That's why we began working with them six or seven years ago. We're no longer using Lotus Notes on our website but, at the time, they were clearly the local experts.

Could you provide a sense of the size of this initiative in financial terms?

We have spent somewhere between $10,000 and $50,000 working with the Durkan Group.

What is the status of this engagement?

The project is about 98 percent done, so we're almost finished.

RESULTS & FEEDBACK

Could you share any statistics, metrics, or other feedback from this engagement?

That's a little premature since the project is not quite finished. We went from 0 percent to 60 percent complete only a few months ago. We've had many great comments on the branding, which we adopted earlier in the year. The revised website traffic took a little dip when it first went on. But, that happens, and it's recovering. The website, although it looks different, functions very much like the way the old one did. The various search engine optimization features are not substantially different from in the past. Since that was originally a Durkan website, I didn't expect to see a major uptick. I think the best answer is that everything has been going as expected.

How did the Durkan Group perform from a project management standpoint?

The Durkan Group was well organized, and they did a good job of coordinating the work of many subspecialists. My only complaint is that the process has been slow.

What distinguishes the Durkan Group from other providers?

They have a real expertise in handling Lotus, and their SEO person is very good. On the graphics side, I've been very pleased with the branding look and feel. When I first started, the Durkan Group was only one or two people, but the owner has grown his organization through the years to have several full-time resources, and I can really tell the difference in the quality and range of their work.

Is there anything the Durkan Group could have improved or done differently?

No. As I said, my only complaint is about speed. I know these things always take too long, but this one took several months longer than I thought it should have. Nevertheless, the end product is good.

4.0
Overall Score
  • 2.0 Scheduling
    ON TIME / DEADLINES
    That's really been a problem.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

SEO & Web Development for Construction Company

"Durkan Group performed very well. We are very happy with their work."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

Durkan Group provides a variety of services for the client including SEO campaigns, the purchase of digital media and the design, development, launch, and maintenance of web sites.

The Reviewer
 
51-200 Employees
 
Wilmington, DE
Brian Disabatino
CEO, EDiS Company
 
Verified
The Review
Feedback summary: 

Durkan Group consistently delivers excellent work and directly contributed to increased sales and increased online traffic for the client. The agency is praised for their personalized service. There was no criticism for Durkan Group.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're a full-service construction company. 

What is your position?

I am the president and Chief Executive Officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Durkan Group?

We were looking to increase brand awareness for two of our businesses, a construction company and a real estate company. That's why we partnered with Durkan Group.

SOLUTION

Please describe the scope of their involvement in detail.

First, Durkan Group built websites for both companies from start to finish. They were involved with the design, development, launch, and maintenance of those sites. They also carried out SEO [Search Engine Optimization] campaigns for both companies and helped us with the purchase of digital media.

How did you come to work with Durkan Group?

They made it to the table for an interview because I saw their work through the Chester County Chamber of Commerce, and was impressed by their product. Their creativity and their competitive pricing is what helped get them the job.

What is the status of this engagement?

It's an ongoing relationship.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

For one assignment in which we used Durkan Group, we have steadily increased sales through the Internet. In another, we've seen a steady rise of activity with the site and we have been able to heavily record demographic and affinity information.

How did Durkan Group perform from a project management standpoint?

Durkan Group performed very well. We are very happy with their work.

What distinguishes Durkan Group from other providers?

They're small enough that we get very personalized service.

Is there anything Durkan Group could have improved or done differently?

No. We haven't hit any bumps.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer