Drupal Partners

BACKGROUND

Introduce your business and what you do there.

We're an online primary ticket seller, with web and on-site systems for ticketing and redemption. I am the chief operating officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Drupal Partners?

We needed to improve our Drupal platform. We also wanted to develop a coupon module that would set us apart from the competition. Also, we had a difficult time with several companies before Drupal Partners.

SOLUTION

What was the scope of their involvement?

One of the more complex projects we've worked on with Drupal Partners is a coupon module which had some advanced functions. Innoppl was able to handle complex Drupal integrations within it. They helped us go live with our new platform.

How did you come to work with Drupal Partners?

I gave Drupal Partners a couple of difficult projects in order to evaluate their capabilities. Once they proved themselves, we increased the agreement.

How much have you invested with Drupal Partners?

The total cost of our project with Drupal Partners was between $50,000 and $100,000.

What is the status of this engagement?

We have been working with Drupal Partners for 8 months. We have an ongoing collaboration with no plans to stop.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our project was definitely successful. I'm very satisfied with our engagement. I've had a good experience with junior resources from Drupal Partners who were extremely proficient in Drupal.

How did Drupal Partners perform from a project management standpoint?

Drupal Partners was in charge of project management and communication. Their project manager recently visited our company in Baltimore and we spent an afternoon together. We discussed ways in which we could improve our project tracking system, thus improving the communication with the team. Drupal Partners' project manager has been a big part of our success.

What tips or recommendations could you share that might increase the likelihood of success with Drupal Partners?

I would suggest having daily communication and bi-weekly review phone calls. This would ensure that requirements are communicated effectively. When working remotely, we can't whiteboard ideas so we have to find alternative ways to make sure that the communication works. That means there's less time to get to the end result and we don't have to go through multiple revisions.