Could you share any statistics or metrics from this engagement?
I only have a couple of months from our Google Analytics, but two of our best product lines, with the highest sales, have done remarkably well. I don't have the stats on me, but I could look it up. We're still working on SEO [search engine optimization] and whatnot. We just finished the final site a couple months ago. This has been a yearlong project. These sites are a huge improvement over the previous ones.
How did Drupal Partners perform from a project management standpoint?
They have been consistently able to deliver their milestones on time, within budget, and without any major defects. For example, when we decided we were going to have an e-commerce site for our Marwin line, I went to them and said, "This is what we want to do." They came back and said, "This is how many hours we're estimating, and this is the timeline for the project." Usually, if I just have a quick little thing, a tweak, they will just do that right away. If I have a full project, they'll come back with the hours, estimated cost, and the timeline, which is awesome. I like how organized and methodical their approach is.
What distinguishes Drupal Partners from other providers?
Drupal Partners is very quick to respond. If I have an idea, sometimes they'll come back and say, 'Have you thought about doing it this way?' which I always like, because you don't know what you don't know. That's super handy, when they have a better suggestion. They're well suited to working with clients like us, who have an idea of what they want but don't have the functional requirements nailed down.
They really went above and beyond. When we had to move the website to our server, they had to get involved, because our IT [information technology] department didn't really know how to do it. They did go above and beyond by even working with our server.
Is there anything Drupal Partners could have improved or done differently?
I haven't run into anything yet. Everything's going great, and I can be really demanding.