What evidence can you share that demonstrates the impact of the engagement?
I directly give him credit for most of our progress in digital marketing. It’s significantly better—we’ve tripled the business being brought in.
It takes time after a website transition to get your numbers back up. Despite this, we were back to where we were pre-transition in 3–5 months, and we’ve continued to grow since. It’s a very methodical process that Geoffrey operates under—he understands the steps to get where we want. He doesn’t overpromise, and he’s different in a good way.
How did Dragonfly Digital Marketing perform from a project management standpoint?
We mostly communicate over email and have probably talked over the phone 5–10 times over the past two years. He’s highly responsive. No matter what time I email him I always receive a response in less than three hours.
A lot of vendors don’t like to work with others—they want to get all the possible revenue and box out everyone else. Geoffrey isn’t like that. When we hired someone else for website design because of their automotive experience, Geoffrey was happy to work with that person. His ability to collaborate really sets him apart.
What did you find most impressive about them?
Geoffrey will always find the answer to every question, going the extra mile to figure out a problem if he doesn’t already know the solution. His transparency, openness, and willingness to be available 24/7 continually impressed me.
Are there any areas they could improve?
No, not at this time.
Do you have any advice for potential customers?
I respect that Geoffrey has minimums. That never was an issue for us, but some smaller businesses might run into issues. His minimums are reasonable and competitive. He wants to provide quality work for everyone, and he needs a minimum amount to staff his fantastic team.