What was the scope of their involvement?
They redid the entire app, which is used to raise money for the American Cancer Society. They played a heavy part in understanding our user base and making the app cater to their lack of broad technical aptitude.
They delivered a series of different wireframes and UXs that they thought would translate well to our mobile app, and we reviewed those wireframes internally, providing feedback they would then integrate and kick back to us. Once those wireframes were approved, we started on the design. They provided us with a series of options and we made the final choice. Everything was delivered through GitHub.
The best thing they did was redesign our payment options within the app. We provide 10 different ways for people to donate money, whether it be posting to Facebook or sending an SMS message; we also accept Apple Pay, Android Pay, PayPal, and can scan checks and credit cards. All of these processes have their own flow, which Dragon Army created. They effectively identified pain points within each of those payment methods and came up with a series of UX and design solutions to make them as easy to use as possible. They even worked through the limitations that collecting certain types of data cast over each process.
They continue to do maintenance for us and they're building a Facebook chatbot as well, which is completely separate from what they’ve worked on in the past. They’ve also done some web redesign for us, with regards to mobile registration and how consumers register for events. They might start working on a few Amazon Alexa integrations as well.
What is the team composition?
We have a great account manager and account director, but we mostly worked with their UX designer and art director. Our team of five to seven people also included some strategy people.
How did you come to work with Dragon Army?
Someone I knew recommended them to me.
How much have you invested in them?
We’ve spent well over $200,000 so far.
What is the status of this engagement?
We’ve been working with them since March 2016.