Dotlogics

BACKGROUND

Please describe your company and position.

I am a Manager of a microscope sales & service company

Describe what your company does in a single sentence.

Microscope Sales and Service Business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dotlogics to accomplish?

• Increase Online Revenue
• Merge E-Commerce With Informational Content
• Provide Consistent Brand Experience Throughout Website

SOLUTION

How did you find Dotlogics?

Clutch Site

Why did you select Dotlogics over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete redesign of our website to:

1. Merge ecommerce with informational content to provide different paths for different buying personas
2. Provide a consistent brand experience
3. Increase revenue

Requirements  included:

• Shopify Platform
• Responsive design
• Adaptable to screen sizes
• Layouts and resolutions
• Robust Site Search
• Product Filter Collection
• Optimized Shopping Cart
• Payment Options
• Reviews
• Interactive Features
• Chatbots
• Video and Blog Center
• Personal Data Security

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The website has a fresh, consistent look and feel
• Informational content is available throughout the customer's experience
• Initial impact on revenue has been positive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Dotlogics takes a friendly and professional approach to ensure consistent communication and workflow. 
• The project team was led by the Account Manager, who was responsible for understanding our business/project and onboarding and well as overseeing site design.  
• Once design was approved, the Client Success Manager oversaw the actual Site Build & Testing.  
• Throughout the process, A Client Support Specialist made sure key daily communications and tasks were completed.

What was your primary form of communication with Dotlogics?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Dotlogics' determination to understand our business, coupled with obvious technical expertise, was impressive.

Are there any areas for improvement or something Dotlogics could have done differently?

I think a post project review (6 months) with the customer would be worthwhile

BACKGROUND

Introduce your business and what you do there.

I'm the managing partner of a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotlogics?

We had a poor website and needed something that was more professional and befitting of our position in the legal community and of our clientele.

SOLUTION

What was the scope of their involvement?

Dotlogics redesigned our website. First, we discussed our needs with Dotlogics's team. We explained to the team that our site's main goal is to help our company look more professional to prospective clients and competitors. We required our site to list our work and accomplishments in a polished way. 

Dotlogics provided five different design options and guided us through each of the project's steps. After we chose the design we liked, Dotlogics created the framework and helped us define the number of pages our site required. The team has designed each webpage and defined the site's language. Dotlogics has completed our website and will continue to provide maintenance services. 

What is the team composition?

I work with three teammates, including a client success manager and a senior operations project manager.

How did you come to work with Dotlogics?

I contacted Dotlogics through a referral.

What is the status of this engagement?

We started working with Dotlogics in December 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dotlogics has taken the time to try different designs, ensuring we were satisfied with the final work. The team has created a great design that we love and launched a website, resulting in an uptick in views. Dotlogics cares greatly about our satisfaction with their work and has held my hand throughout the process. 

We've gone through five iterations of our homepage design until landing on the perfect layout that caught our eye. Dotlogics has explained the important aspects of web design to grab users' eyes and drive people in, demonstrating their expertise since our site has met expectations.

How did Dotlogics perform from a project management standpoint?

Initially, we had Zoom meetings with Dotlogics' team to brainstorm ideas and gather information. The team has presented us with options via email, and we have discussions over the phone as per my preference. We've had several Zoom calls, during which Dotlogics performed changes so that I could see them in the moment. We also communicated via phone. Dotlogics tends to my communication preferences.

Dotlogics sent options while I was in court. I replied 4–5 days later, and the team sent a follow-up email. Dotlogics wasn't pushing me, but they followed up when they didn't hear back from me, which is important.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

All team members are constantly engaged. 

What did you find most impressive about them?

We've dealt with other web design companies but had a poor site before working with Dotlogics. In our past experiences, service providers delivered work according to the quote, and if we asked for changes, we had to pay more money. Dotlogics' main difference is that they stay with us until we're satisfied with the result without charging more money. Dotlogics cares about the final product, which is their most impressive aspect. 

Are there any areas they could improve?

I can't think of anything Dotlogics can improve because their services are above par compared to my experiences with other firms. 

Do you have any advice for future clients of theirs?

I recommend hiring Dotlogics and sharing your goals with the team. Don't hold anything back because they'll incorporate everything you say into their work. The team is on top of work, and if you don't sound completely convinced about something, they'll look into other options. Dotlogics goes above and beyond, and you need to communicate all your wishes and requirements because they know how to work with them.

BACKGROUND

Please describe your company and position.

 I am the CEO & Founder of a wellness & fitness company 

Describe what your company does in a single sentence.

I am the founder of a health-focused company that specializes in high-quality natural products, using mostly organic ingredients. At the core of our business, we strive to provide products that enhance the overall health and well-being of our customers

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Dotlogics?
The primary challenges I aimed to address with Dotlogics involved finding a partner who not only excels in their field but also deeply understands and aligns with the ethos and passion of my business. I was looking for a team that could deliver high-quality, tailored marketing materials reflecting the core values of my company without compromising on quality or integrity. 
My goal was to work with a group that shows genuine interest and dedication to my project's success and continuity, rather than treating it as just another transaction.

SOLUTION

How did you find Dotlogics?

Online Search

Why did you select Dotlogics over others?

• High ratings
• Company values aligned

How many teammates from Dotlogics were assigned to this project?

2-5 Employees

What was the scope of their involvement?
Our project entailed website strategy, customer journey mapping and website design/development on Shopify. The scope of our involvement with Dotlogics encompassed a more professional and user-friendly website that better serviced my customers, not just from the purchasing experience but from the informative experience. 

What is the team composition?
The team composition from Dotlogics included a project manager, who was our main point of contact, along with a team of web designers, graphic designers, and digital marketing specialists. This diverse team ensured that all aspects of our marketing strategy were covered expertly

How did you come to work with Dotlogics?
I came to work with Dotlogics after thoroughly researching and reviewing various agencies. What sealed the decision were the positive online reviews and the strong industry reputation that Dotlogics holds. However, the decisive factor was the initial conversation I had with my project manager. 
During our first call, Dotlogics took the time to deeply understand my company's goals and displayed a genuine passion for their work. This resonated with me because I seek to embody that same passion in my business. Feeling that connection and alignment of values made it clear that Dotlogics was the right choice for us

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 
The website’s overall performance has improved. We are running regular ads and marketing efforts to ensure we can see results with the new customer journey and experience that has been setup.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All in all it was a great experience.

What was your primary form of communication with Dotlogics?

Email or Messaging App

What did you find most impressive or unique about this company?

They were easy to reach out to and get assistance with my questions. I’m very hands on and Dotlogics was supportive in the questions I had and was helpful when I wanted to understand best practices or new insights.

Are there any areas for improvement or something Dotlogics could have done differently?

We continue to grow together. We’re always open for feedback on both sides. We continue to give each other applause for great work, and if anything needs to be updated, we’re very open and transparent on feedback.

BACKGROUND

Introduce your business and what you do there.

We are a 75-year-old, fully integrated manufacturer bringing a unique customer-oriented approach to the furniture marketplace. We design durable, elegant furniture that excels at meeting all customer requirements. Combined with a huge array of options, choices, price points, and scales, our customers can specify the best possible solution for them. We are recognized as a market leader in the quality, design, and engineering of furniture products, focusing on a wide range of markets and designs and supported by an industry-leading warranty and a dedication to outstanding customer service. I am the Marketing Director overseeing all marketing initiatives as well as the execution and reporting of our digital marketing campaigns. Opportunity/

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Dotlogics?
For our B2C website, the design and overall customer experience were major challenges for us. We had a below average consumer-facing website and we wanted to make sure we could be recognized as a top furniture provider in the industry. One of the challenges we face as a large organization is that there are many people wearing many hats, and our teams are not design or technology specialists.

We were really looking for a team who could understand all of our needs, be able to translate them, and build something that really was handcrafted to what we were looking for. Dotlogics understands user experience
design, conversion, branding and once that’s done, they’re a core part of our overall growth strategy and execution team.

For our B2B website, we wanted to give our customers a dashboard where they could see past orders and could easily request new quotes. In addition, we wanted to make sure that our website was better connected to the internal tools that we use, such as our ERP system and order fulfillment software.

For what projects/services did your company hire Dotlogics?
● Brand Strategy
● Website Design
● Custom Development
● Technology Consulting
● Growth Marketing

What were your goals for this project?
This was described in more detail above. The goal was for us to revamp our B2C website as well as make our B2B website more operationally efficient and easier for our customers.

SOLUTION

What was the scope of their involvement?

The scope of our engagement was two-part. It started with creating the workflows needed for our B2B website so that it was better connected to our ERP system and internal softwares. The second part of the relationship was establishing a totally new design and brand identity for our B2C brand. Our business was expanding its B2C focus and we wanted to make sure that we could compete against major retailers and offer a world-class brand.

What is the team composition?

We have a project manager for regular communication and progress updates. Other than that, we meet with the strategy team regularly. That entails our digital strategist, project manager, creative director, growth strategist, and technical lead.

How did you come to work with Dotlogics?

Our marketing manager was assigned the task of researching digital agencies, vetting them, and scoring them based on an evaluation criteria. Based on that, three companies were selected. We had discovery sessions with a few top agencies and Dotlogics was a clear winner.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
The entire project was based on ensuring we’d achieve measurable results. This is something that was significantly discussed at the very start of the project because both sides wanted to make sure that quantitative results were achieved. The results we continue to monitor include:

1. Efficiency has increased on the B2B website. Order fulfillment is more automated and less time-consuming.
2. Conversions and sales have increased on the B2C site. We monitor these results weekly using Google Analytics.
3. On both sites, our customer support teams are spending less time answering basic questions over the phone because the websites are doing a better job in providing necessary information and are guiding customers to the information they need in a more efficient manner.

How did Dotlogics perform from a project management standpoint?
Communication and project management is great. We have biweekly meetings and we’re given regular updates on tasks and open items we’ve requested. Our point of contact is available by phone and email so it's easy to reach out and discuss things as needed. In terms of project management and overall ensuring project success, Dotlogics has a strong command on how to get things done.
 

What did you find most impressive about this company?

We’ve been working with the Dotlogics team for over 3 years now. While we started with one project, we’ve expanded to several other projects that we’re simultaneously working on together. We enjoy the fact that Dotlogics is a full-service agency and can deliver not just on websites but on many other fronts, such as brand development, consulting, and custom development.

That helps minimize the runaround for us, so we don’t have to hire multiple different teams and go through multiple different processes since it’s all one point of contact under one umbrella, and it really just makes things much more organized and streamlined for us.

Dotlogics is truly invested in our growth. Design, branding, technology—their experience speaks volumes and drives our digital growth. We see them as a true extension of our team as we continue to rely on them for insights, ideas and new ways to navigate the commerce world.

Are there any areas for improvement?
Our relationship with Dotlogics has grown and continues to grow. We’re ecstatic to have finally found one agency who offers multi-services and pays so much dedication to achieving results. We no longer have to rely on all several companies to get our design and technology projects up and running.

BACKGROUND

Introduce your business and what you do there.

Entangled Publishing is a 100% Women-Owned Independent Publisher of Romantic Fiction, in both the Adult and Young Adult Markets. Since its first release in July 2011, Entangled has published more than 2,600 titles, including the Instant NY Times Bestselling Crave Series, which has also been optioned for film by Universal, as well as some of the biggest names in Adult and Young Adult Romance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dotlogics?

Our previous website was broken and very limited in terms of functionality and features. We needed a complete redesign. We needed a development company who could understand what we needed and build us a new site that we could easily manage.

SOLUTION

What was the scope of their involvement? 

Dotlogics redesigned the entire Entangled Publishing website, keeping in line with the designs we had but updating them. They also built a content management system for us from scratch. Dotlogics gave us recommendations about the website platform, and helped throughout the project to make sure that our new website would meet our needs.

What is the team composition?

The team we worked with consisted of two main points of contact, and other designers, developers, and the rest of the team worked behind the scenes.

How did you come to work with Dotlogics?

We had interviewed other website developers as well, but it seemed like they had their own way they wanted things done, and they weren’t necessarily wanting a collaboration. We were very specific in not wanting a WordPress website, so we needed to narrow it down to someone who could handle different types of websites and understood how to be collaborative.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our project was a success because we have a working website now that does everything we need it to do. The new website is faster and our team can easily manage it.

How did Dotlogics perform from a project management standpoint?

There were no concerns with workflow.

Are there any areas they could improve?

The collaboration was impressive... I think in order to have a successful partnership in anything, you have to be able to hear each other and find a solution, and you can’t do that unless you do it together.

Are there any areas they could improve?

The project went pretty smoothly. Both teams had to collaborate to get feedback and key pieces of information to each other on time, and so it was a true partnership on both sides.

BACKGROUND

Please describe your company and your position there.

AmeriTV is a company that offers streaming services, and I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotlogics?

AmeriTV needed a website redesign. We wanted a fresh website, and a fresh look to promote the company’s streaming services. The site didn’t need to be very complex, but it was important that we found a collaborative partner who could get things done quickly.

What were your goals for this project?

I was looking for a team that I can rely on for fast changes, which made it really convenient as far as I am concerned. I needed someone I could reach out to to get stuff done.

SOLUTION

How did you select Dotlogics?

I found Dotlogics through a local search in Saratoga; I knew I wanted to deal with somebody local. 

Describe the project in detail.

Dotlogics built out a custom admin panel that provided easy editing and other content capabilities. They also created a customized reseller account for me, so that every time I need to create a reseller account I can do it on my own.

What was the team composition?

There were several people working on the design and development side, and then I also had two main points of contact for any day to day questions that came up. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new website that I have works really well, with great performance. I’ve got all the capabilities I need to manage the website and be able to create reseller accounts. 

How effective was the workflow between your team and theirs?

Everything has been addressed in a timely manner: there’s good communication, easy access through email and phone, good availability -- I mean, we’ve even spoken on the weekends! 

What did you find most impressive about this company?

I would give the same answer as the one I just gave. 

Are there any areas for improvement?

I can’t think of any.

BACKGROUND

Please describe your company and your position there.

We're a leading customer management company allowing retailers and businesses to build happy relationships and increase their year after year customer retention and loyalty.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotlogics?

We had a broken system where all of our teams were working on multiple different tools and softwares and none of them were properly connected. A lot of the work was manually done, reporting was poor and our back office was not organized.

What were your goals for this project?

We needed a business management expert to audit our infrastructure, the tools we're using today, understand what our current needs are and and build us the right technology so that all departments can be connected with one another. Finance, inventory, POS, accounting and others.

SOLUTION

How did you select Dotlogics?

Multiple conversations and a meeting with some key members on their team.

Describe the project in detail.

The project is an ongoing one. Dotlogics has integrated all of our systems so that our departments are now better connected, work isn't being done manually any more and we're using automation and their helping us lower costs by providing recommendations on better software or technology that its available to us.

What was the team composition?

Lead of technology, API engineer, project manager, developers, QAS.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to cut infrastructure costs within the first three months and the entire system was in place within six months. Our systems are now automated so we're seeing better data and can made better business decisions.

How effective was the workflow between your team and theirs?

We're still working with Dotlogics and are proud of our relationship with them. They're a great team.

What did you find most impressive about this company?

The ability solve very complex problems and provide a clear roadmap on how we can better accomplish our business goals.

Are there any areas for improvement?

We look forward to working with this team for years to come.

BACKGROUND

Please describe your company and your position there.

We are one of the largest retailers for health, beauty and wellness products. We're in the process of launching a new brand and are building a stronger presence for our existing brands by providing a better user experience and online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotlogics?

We're working with Dotlogics on an ongoing project. It entails auditing our current websites, providing a/b testing, performing marketing research. They're helping with logistical recommendations and lastly, the work includes digital marketing on a monthly basis.

What were your goals for this project?

The goal for this project was to audit our work, see where we can improve and build a solid plan for us moving forward so that we can reach a larger audience.

SOLUTION

How did you select Dotlogics?

We were referred to Dotlogics by a team member.

Describe the scope of their work in detail.

Auditing our current websites and providing a plan for online growth. That was one part of their work. Now we are focused on working with them for online marketing and promotions.

What was the team composition?

I have one main point of contact. And then we have monthly calls with the rest of my team which includes the conversion specialist, the designer, and my marketing manager. Sometimes others if needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website conversions have gone up within 2 months. We're generating more traffic to the site over the last 6 months and we're seeing more and more people reach us via social media, then come to our website to make a purchase.

How effective was the workflow between your team and theirs?

Communication is one of the strongest I have ever seen in the agency world. The process is pretty organized and they communicate very well.

What did you find most impressive about this company?

Experience is most impressive because the entire team that is working in our project is one that has years and years of experience building small brands into global ones so overall, meeting my team and seeing the level of experience they provide is what's most impressive.

Are there any areas for improvement?

We're happy with their overall performance and partnership.

BACKGROUND

Please describe your company and your position there.

VP of Sales

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dotlogics?

*A new ecommerce website *hosting *branding

What were your goals for this project?

Our previous website was really old and customers were having a hard time placing orders. Our goal was to redo the site to make if 100% easy for customers to browse, find products and easily shop online.

SOLUTION

How did you select Dotlogics?

Our marketing manager contacted 12 companies. We interviewed all of them and saw that Dotlogics truly understood what we needed.

Describe the project in detail.

The phase 1 project included our brand identity strategy, setting up wireframes for the site, designing the site, developing it and then launching it. The project also entailed product migration of over 50,000 products.

Everything was tested and then we went live. The phase 2 project will include building out a inventory management system and connecting to a few important tools we need like quickbooks.

What was the team composition?

We have one point of contact but my entire team is available to me if we have questions or want to discuss ideas. Communication is really strong on their end so if we send an email, we know we're going to get a reply in a few minutes.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our conversion rates have gone up tremendously. And our customer retention is much higher as well. Those customers that bought from us once, now they come back to the site whereas in the past, the vast majority of customers were not placing repeat orders.

On a monthly basis we do a sit-down with the team to analyze what areas we can still improve on so it's an ongoing process to try and better ourselves each day.

How effective was the workflow between your team and theirs?

Communication really has been one of the best in class. Without good communication, I'm not sure how this project could have gotten done.

We have tons of ideas and needed lots of support so Dotlogics was really a good fit in all those areas. Like I said before, when I send an email, I usually get a reply within a few minutes.

What did you find most impressive about this company?

Their listening and strategy skills. They really become involved in the project, listen and ask tons of questions so I was most impressed with how involved they were in the entire process.

Are there any areas for improvement?

We are working on more projects with them. They're an excellent team.