On Time ... On Budget ... Exceeding Expectation
Dot Com Development is a and awarded and top software development & IT consulting company offering innovative solutions for diverse industry verticals. We strive to be an invaluable catalyst for building a culture of innovation. Our breakthrough web and mobile solutions have the capability to challenge the limits and give business a competitive edge.
Our services include
- Strategic Planning and Consulting
- UX/UI Design
- Prototyping and POC's
- Web Application Development
- Mobile Application Development
- eCommerce / mCommerce Development
- Cloud Development
- CRM / ERP Development
- AI/ML Development
- Block Chain Development
- DevOps Services
THE RIGHT TEAM CHANGES EVERYTHING ... WE"RE THAT TEAM FOR YOU!
1 Language
- English
1 Timezone
- PNT

headquarters
iOS & Android Mobile App Dev for Construction Company
the project
"The team has delivered a great app that has created an exceptional impact on our internal and external stakeholders."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the senior director of IT for Salt River Materials Group. We provide products and services in the construction business for aggregates such as cement, sand, and gravel products.
What challenge were you trying to address with Dot Com Development?
We were looking for a method of tracking our products from the moment we manufacture them to the time we have them ready for delivery to the customer. After delivery, we also want to know where our products end up.
In theory, when you ship a product out, you assume it’s going to a given location, but that’s not always the case in our business. Sometimes, our products leave our site and it ends up in a different location, specifically to other customers. As such, we wanted to have a system that can handle everything and allow us to notify our customers if their order is going to come late.
Another part of the goal was delivering value to our customers so that they could have access to information that they hadn’t experienced before. We wanted to contribute to how our end users deal with their business and help them in their operational or financial aspects.
What was the scope of their involvement?
The team created our Android and iOS mobile app. The process began with a very detailed and comprehensive analysis of the project, and we discussed what we thought the app should be doing. Then, we proceeded to discuss what functions should be on our app. Afterward, we also deliberated and documented what the impact would be on our employees, business, and business processes.
Our app has been deployed in the field now, but we’re still doing things with Dot Com Development. We've been taking questions from our internal and external stakeholders, and sometimes they have issues with the app, and the team responds to their concerns.
What is the team composition?
We work primarily with Tim (President & CEO), and he has been leading the project from the start. He’s the one managing and working on our projects.
How much have you invested with them?
We’ve spent $79,000.
What is the status of this engagement?
We started working together in September 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’re very good about learning about our business and bringing in their expertise in our business processes — and they’ve applied it all to our app. Prior to this project, we had things we needed in our business processes and those things were being handled in a very inefficient manner. We had people spending hours just doing some things, and with the new system developed by Dot Com, things have changed.
When this app launched, our customers have been very excited about it. The team has delivered a great app that has created an exceptional impact on our internal and external stakeholders.
How did Dot Com Development perform from a project management standpoint?
In other projects, you work with a staff that does the project definition, creates the flowcharts, screen images, and other things. Then, it suddenly gets turned over to a developer that doesn’t completely understand what happened during the project analysis stage. That wasn’t the case with Dot Com Development. Tim has been reliable from the start and whenever we have problems or questions, we go to him. He knows exactly what’s going to happen, and he’s always part of the conversation.
Almost all of the communication happens through an online app and it’s used for delivering documents, timelines, and more. Our entire team has access to that, and I’ve seen them communicating with my developer. We have an excellent method of keeping everybody in touch, and I appreciate that because I don’t want any surprises.
We’ve never had a situation where we talked about something and things got delayed. Their most common response is that they always start things right away and it’s just refreshing to have that kind of feedback from Dot Com Development. They really act as if they’re my own employees.
What did you find most impressive about them?
Our app has been running great on mobile devices and supposedly, it’s our job to integrate that into our business processes. However, I’ve been amazed that the team has been helpful in getting all the information tucked into our systems and databases. The way they assist us in processing data back and forth has been useful for our developers; it has a been welcome support that we didn’t expect we would get from Dot Com.
They are always there for us, and I’ve never seen that in my career working with other developers on projects. More importantly, their given quote at the start of the engagement has been on point. After the app was developed, the price turned out to be exactly what they said it was going to be. Overall, it’s good not to constantly negotiate throughout the project despite us requesting many changes in between.
Are there any areas they could improve?
No, nothing’s coming to mind on areas they can improve.
Do you have any advice for potential customers?
Be prepared for a deep discussion of the end result you’re looking for. You will spend a lot of time at the beginning of the project since they will perform extensive analysis.
I initially assumed that I knew exactly what the end results would be since I had done my own mockups, processes, and more. However, as the production side began, the detailed information they’ve given really helped to maintain a seamless workflow.
Focus
Portfolio
Salt River Materials Group, Moon Valley Nurseries, Auto Week, Pizza Hut, Arizona Kidney Disease and Hypertension Centers, momAgenda, Flora and More, Legacy Stay Present, Storm Bowling, Scout It, Portent Interactive, US Airways, Paramount Leisure Industries, Wisdom PT, Coach, Imagine Backyard Living, Renew Manual Physical Therapy, Wisdom PT Coach, Transform Manual Therapy, VetMed Academy

Loop News v4 - Mobile
The goal for the project was to complete a major overhaul, integrate artificial intelligence and improve the mobile app with new features so that Loop News would deliver the kind of news users want, when they want, and how they want it … all in a way that promotes continuous interaction, social engagement, and sharing.
The requirements called for a complete overhaul to support major functional upgrades for the front and backends of the platform.
We provided a multi-phased iterative approach that supported continuous deliveries, a successful launch and ongoing support.
· Strategic Planning Workshops
· Multi Phased Development Plan
· Infrastructure Migration
· R&D Proof of Concepts
· UI/UX Design and Prototyping
· Iterative Development
· Continuous Testing and Delivery
· Ongoing Support / SLA
With the all new Loop News mobile app, user stay informed and join the conversations in real time about the most recent breaking news stories delivered straight to their smart feeds on their mobile phones.

Legacy Stay Present Mobile App
The mission of this new startup company is to help people speak from the heart, with love, and share the most intimate memories and moments with their loved ones.
The goal for the project was to create a new mobile application and platform that gave its users a better and more personalized way to capture photos and videos and send them as Life Extension Grams (LEGs) to the closest members of their inner and outer circle of friends and family. More important, users would be able to assign a Trustee to their Legacy Stay Present account and in the case where they pass away, the trustee would open up and release all tagged after-life photos and videos to loved ones as assigned by the creator of the LEGs.
The requirements focused on an infrastructure to support scalable video storage and playback, an application architecture that would be light, and a feature set that was intuitive and easy to use for all ages.
iOS and Android Applications
Administrative Web Based Dashboard
Import Phone Contacts to Inner/Outer Circles
Video and Photo Based LEG Creation
LEG Scheduling (Instant/Future)
LEG Viewing and Commenting
Trustee Management and Functionality
Integrated Monetization Model
We provided a multi-phased iterative approach that supported continuous deliveries, a successful launch and ongoing support.
R&D (Video Storage / Playbacks)
Strategic Planning Workshops
Monetization Strategy Consulting / Projections
UI/UX Design and Prototyping
Iterative Development
Continuous Testing and Delivery
Ongoing Support / SLA
The Legacy Stay Present App is the world's #1 platform for meaningful video and photo sharing with your friends and family. Speak from the heart and share your most intimate memories and moments with the ones you love. You can even share your thoughts with those you love the most after you have passed away. For those who are terminally ill, Legacy Stay Present will keep your spirit alive, allowing you to always stay present in the lives of those that mean the most to you.

SRMG Verify
SRMG Verify is used to track and report on the pickup, delivery activity and accuracy of SRMG products to its customers. When the SRMG shipment arrives at any customer destination, the receiver performs a delivery scan. The scan provides SRMG with the data to track and evaluate accuracy of deliveries so as to make corrections on invoicing and also on future shipments to SRMG customers. The process also gives the customer the ability to see the shipping status of their expected delivery at any moment in time.

Imagine Backyard Living
The Solution
We re-organized the information architecture, created an optimized user friendly navigational structure, tore out the old javascript based responsive mode switcher and replaced it with a media query based framework for supporting responsive modes on various web and mobile devices. We designed a brand new onsite digital catalog of all Jacuzzi brand and Sundance hot tubs, implemented site wide call to actions that integrated with IBL’s CRM, and implemented a brand new eCommerce solution inline with the current site design that provides IBL with the ability to sell ancillary products online.
Lastly, our marketing team engaged onsite optimization, eCommerce optimization, and link building/authority network building, PPC activities to help the appear among the top rankings of the major search engines for well targeted keywords. All rsulting in 40% increasein traffic, 52% bounce rate reduction, and a 397% reduction in cost/conversion (all in the firt 90 - 120 days).

Loop News v4 - Web
After we designed and developed the first generation Loop News flagship product for Trend Media in 2015, their parent company Digicel Group Ltd. took note of the success and in 2020 fully invested to grow the digital platform to its full potential.
The goal for the project was to upgrade and improve the platform with new features so that Loop News would deliver the kind of news users want, when they want, and how they want it … all in a way that promotes continuous interaction, social engagement, and sharing.
The requirements called for a complete overhaul to support major functional upgrades for the front and backends of the platform.
· Infrastructure Migration
· Application Architecture Optimization
· Artificial Intelligence Based News Feed
· New User Management and Notification System
· Interactive Drag and Drop Content Placement Editor
· New Responsive UI Design
The results of the project speak for themselves. The all new Loop News platform is changing the way people read and share the news in any one of the 30+ markets in the Caribbean region. Not only does Loop News publish and notify users of breaking stories, its smart enough to only deliver the news they want and read they most while promoting continuous interaction, social engagement, and sharing.

Enterprise eCommerce Web Application
Dot Com Development was tasked with taking the existing design created by momAgenda’s marketing agency and converting it to a responsive design that would render on the major desktop, laptop, tablet and mobile phone devices. Additional work would need to be competed to fix product catalog and shopping cart issues that were hampering the site and its users.
momAgenda loves to show off their products and their sales promotions, so we preserved the existing design and translated it to span across all delivery platforms. Now the online shopper can access momAgenda from any device (desktop, laptop, tablet and mobile phone) to browse, search and make a purchase of any momAgenda day planner available online for sale through their website. Quick and easy

momAgenda
Solution:
Dot Com Development was tasked with taking the existing design created by momAgenda’s marketing agency and converting it to a responsive design that would render on the major desktop, laptop, tablet and mobile phone devices. Additional work would need to be competed to fix product catalog and shopping cart issues that were hampering the site and its users.
momAgenda loves to show off their products and their sales promotions, so we preserved the existing design and translated it to span across all delivery platforms. Now the online shopper can access momAgenda from any device (desktop, laptop, tablet and mobile phone) to browse, search and make a purchase of any momAgenda day planner available online for sale through their website. Quick and easy.

Enterprise eCommerce Web Solution
A custom designed and ground up build of their multi store eCommerce website solution. The enterprise grade solution supports over 5000 products with endless variations, GEIOP locator and store assignments, filterable product catalog, fully integrated Hub Spot platffrom, easy checkout, login features as well as a custom built yard design tool.

DocTalk® Mobile Application
The primary goal of this project was to take AKDHC’s existing DocTalk® legacy iOS mobile application and port it over to a modernized and scalable HIPAA compliant mobile application mobile for Android devices.
We started by analyzing the existing legacy iOS application around a non live test data set to uncover and define the functional and non functional requirements of the application. Because AKDHC wanted to eventually bring the iOS and Android solutions under a single infrastructure, architecture and code base, we took the time to investigate and advise on the best technology stack suitable for such a requirement that would still satisfy legacy API constraints and HIPAA requirements throughout.
Strategic planning was concluded with the creating of a Requirements/Specification document and continued into a full cycle development approach that included the following activities:
- Screen wire framing and prototyping
- Iterative development
- API integration
- Alpha testing and QA
- Client UAT internal beta testing
- Client UAT closed group beta testing
- Product knowledge transfer and training
- Marketplace publishing
- Continued warranty support and maintenance

Integrated Lead Generation Website
The requirements called for a complete overhaul to the companies old website. The solution would need to support a new design from a company rebrand initiative and one the that promoted u much improved UX for better conversions rates. The new site would need to preserve 3rd party integrations and provide business side access for fast and easy continuous updates.
- New brand design and design guidelines
- New site design supporting more optimal user flows and conversions
- Responsive implementation for multi device support
- Content preservation from legacy site
- 3rd party integrations preservation
- Ease of use for business side content updates
The challenge of the project was to support a rebranding initiative by the company and translate that into a product design and development strategy. The solution would need to be supported by an inbound digital marketing strategy and plan that would drive highly targeted and relevant traffic to the website showcasing its capabilities, services and success ... and provide bottom of the funnel lead conversion opportunities.
- Create new branding guidelines to support a company rebrand
- Translate new branding into new clean product design
- Ground up responsive build of new design supporting desktop, laptop, tablet and mobile phone devices.
- Integrate 3rd Party CRM and Support Ticket portals
The overhauled website solution supports the brand vision realignment showcasing the companies capabilities and a well organized line of services. The backend 3rd party integrations were carried over for support ticket management and other custom business mission purposes.
The UX includes a much improved responsive user experience easily view-able on desktop, laptop, tablet and mobile phone devices with user flows supporting bottom of the funnel digital marketing campaign strategies with a 53% bounce rate reduction and reducing conversion costs by 55%

AutoWeek
Goal: Complete a front end architecture overhaul project that included design modifications and implementations, functional upgrades, advertising implementation, content changes, bug fixing and other misc changes of the Autoweek website.
Solution:
We delivered this solution via a multi phased continuous delivery effort (done in delivery groups) that allowed us to provide well tested deliverable’s much quicker with lower risks, lower costs and higher end product quality. In the end we delivered:
- All pages with required modifications and additions in terms of design, layout and functionality
- Fixed ads and implemented additional ad placements
- Completed bug fixes for broken functionality
- Provided responsive support for the site to relative to mobile devices.
- Addressed API issues

Flora and More Mobile App
The Flora & More App is the official form of communication with its' members. It aims to provide endless inspiration and tools to help grow any floral businesses. With the app you can browse our product categories, find specific items available, group and organize items you love, browser inspirational arrangements, scan and get specific information on arrangements or products, get access to deals of the week and the in-market experience and so much more.
With the introduction of the new Flora and More mobile app, FAM Customers and Designers can now stay up to speed with all the expertise of the Flora Team. App users, members and designers get instant access to floral products, arrangements, arrangement ingredients, accessories, pricing, great discounts and deals of the week. It a really cool app for those in the floral industry .. useful for everything from researching product, shipping and even a source of inspiration.

Wisdom PT Coach
DCD conducted a complete analysis of the Wisdom PT Coach business model and its course offerings and full curriculum. We spent time defining the immediate, short term and long term business requirements with respect to an online presence and assessed the systems that would need to be integrated with the new web solution. We then built out an information architecture, produced a web design reflective if the brand, and built out a site that presented Wisdom PT Coach's pillars of success curriculum in a simple and easy to understand manner that spoke to physical therapists. The solution also supports a foundation for LMS / CRM integrations when WPTC is ready to scale.

Fly Books Mobile Application
Flybooks is a mobile application essentail for flight attendants designed to reduce shifting between Jetnet, your computer/tablet and Facebook!
Within the Flybooks mobile app, flight attendants have access to all their flight career management resources in one spot. Standard app users get access to the apps basic resource manuals while upgraded First Class users get access to the entire library of Fly Books, videos and the complete directory of flight attendants using the application across the country.
Flybooks brings the latest and most up to date manuals, documents directories and resourceful information to you safely and securely right to your mobile device so you can have access anytime and anywhere.

Loop News Native Mobile App
Solution: To compliment their Loop News responsive web solution and target mobile audiences, enhanced feature rich native iOS and Android Apps were built out and can be downloaded through their respective marketplaces for a complete mobile experience.

Scout It
The ScoutIt mobile application concept was created by one of the photography world’s young and extremely talented photographers Karlie Colleen Lestina. Karlie came to us looking for a trusted iPhone application developer that could bring her concept alive. Scout It is the only social based photography mobile application where users can scout their favorite locations, organize them, post them and even book venues for those looking for a great place for their next shoot.
Within the Scout It app you can scout new locations provided by other users and save locations privately that you have scouted on your own. All locations are neatly organized under country, state, city, and then by more detailed words of your choosing. Also within the app you are able to host venues or studios you own for hourly or daily rentals to other creatives. Creatives likewise can book venues or studios within the app to have their next photo shoot at. Hunt is a feature where user can post a query and the other users can comment on it ... and there is so much more.

Storm Pro Shop
Solution:
In choosing Dot Com Development as their development partner, Storm Products is now able to present additional value to its customers with:
- Dual Marketplace Mobile Application at a 35% cost savings. The app is built on the Xamarin technology framework and manages a single code base for a 35% cost savings. Even with the single code base, the app is able to be distributed to both the iOS and Android marketplaces.
- Data extraction / storage / analysis. Storm Products now has the capability to receive and analyze amateur and recreational bowler fitting specifications top help them with product development of their future line of bowling balls better suited for these 2 classes of bowlers.
- User Engagement / Business Growth. The mobile application provides Storm Products with the ability to engage their customers with a technology solution that not only makes bowling more fun. The app will engage users in a way that sustains customer focus on the Storm line of bowling balls promoting the Storm brand and purchases of other Storm products (bags, shoes, clothing and accessories).

Loop News Web Application
Goal: Design and develop a multi-site, multi domain news publishing web application with the ability to create, publish, and share various types of content from agencies in 30 different markets.
Solution: Using Drupal 8 we designed a multisite solution that allows Content Editors and Managers to create, edit and publish news stories with rich media content on the web that reaches over 30 various markets.
Custom module build outs and integrations were implemented to accommodate the internal business flows and control publishing to the main and sub-sites. A custom content editor was integrated to allow easier creation of articles all in one place, custom content and media respositories were built for improved management, custom image editors were integrated and page drag and drop functionality was built in for better page control. A full video player framework was integrated for better management and fast delivery of rich video content. And the site was fully optimized with google AMP for faster delivery of all site content.

Access Computers Wordpress Website
We upgraded the website solution to a CMS based Wordpress responsive solution. We designed a fresh new look around the new logo and branding guidelines that presented the company and service line in a user friendly and engaging way. We extended the site to include a resource area that would provide common tools for users to download and user for checking their systems .. and we included a new help desk portal for users to register at, sign in and create help desk tickets for remote based responses and assistance.
Reviews
the project
Web & App Dev Services for Telecommunications Company
“They feel like an extension of our company.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of new product development at one of the largest telecommunications companies in the Caribbean. We operate across 32 different countries, and I lead the product development group within the company’s digital team. Specifically, I oversee our digital product, which is also the biggest online news provider in the Caribbean.
What challenge were you trying to address with Dot Com Development?
We’ve been working with Dot Com on a project-by-project basis.
What was the scope of their involvement?
Our site and app look simple on the surface, but the most interesting features are under the hood. For context, we’re the largest news website across the Caribbean, which consists of more than 32 cultures and languages. Given that, Dot Com has created a multi-country, multi-domain, Drupal-based CMS for us. Through it, we can share content quickly from one editor to another. They’ve also integrated analytics and APIs into it and worked with other third-party providers to enable website automation, reducing our editorial team’s work.
Meanwhile, we also work closely with an external design agency. Dot Com goes through project briefs, timelines, milestones, and budgets with that design team, which does the vast majority of the design work. However, throughout the projects, Dot Com also helps us with minor design tasks so that we can pivot quickly and move the project along without going back and forth with the agency.
Moreover, since we don’t have an internal development team, Dot Com provides technical advice and analysis. They flag risks ahead of time, telling us what to do and consider. On top of that, we’ve used them on other client projects. For instance, they’ve done work on our behalf for a prominent pizza company in the Caribbean. They don’t put such projects in their portfolio because our name is on the contract. In any case, whenever our team has major projects, we reach out to them and give them a heads up that new projects are coming down the line.
What is the team composition?
We’ve worked with 14 Dot Com members, and we had three main points of contact from their side, namely Tim (President & CEO), his lead developer, and his lead project manager. We also have a project manager on our side.
Their project manager does the overall project planning, while our manager ensures we’re maintaining our timelines and keeping track of various internal departments. If we have deliverables, the managers follow up on each other. Essentially, they’re the glue that holds everything together in our projects.
How did you come to work with Dot Com Development?
We did some research online and found them there. We had a classified project a couple of years ago and were looking for a vendor that worked with a classified technology. Dot Com happened to be one of those vendors, and they showed up by chance. After that, we reached out to them and a bunch of other vendors that submitted tenders. In the end, we settled with Dot Com. That was how we started working with them.
How much have you invested with them?
We’ve invested close to $1 million cumulatively.
What is the status of this engagement?
We started working together around February 2016, and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
It’s tough to provide quantitative success metrics because we’ve only fully rolled out the updated website about two months ago. On top of that, we haven’t started promoting it yet; the marketing tasks have been put on pause. Generally, though, we’ve seen positive signs of engagement. People have spent about 20%–50% more time on the app and website. We’ve also seen the site’s daily usage go up slightly, and we’re interested in where this can go once we truly kick things off.
Moreover, the reviews we’ve received have been good. Launching and rebranding a mature product can go wrong; people tend to have strong opinions when something they’ve been using for years changes entirely. Fortunately, we’ve managed to overcome that. People like the product, and I haven’t seen anything that suggests otherwise. Simply put, Dot Com has built a smart website. It isn’t a regular CMS where someone can go in and publish; it’s a lot more than that.
To sum up, we’ve been pleased with Dot Com’s services. In fact, we’re in the process of reviewing our service-level agreement. That’s a good sign for them because it means we’re not pulling away after the launch of our major project. Instead, we’re doubling down and looking to get back into business with them.
How did Dot Com Development perform from a project management standpoint?
Dot Com’s project management skills are amazing. We’ve given them a difficult time since our company has been going through a tremendous amount of digital transformation. As such, we’ve had plenty of internal chaos, changes in departments, and shifting timelines. In fact, we’ve had to reformat the project plan. Milestones have also been changed many times, and Dot Com has been able to manage all of them well.
Their team never complains because they understand our situation. Moreover, despite the changes in plan, they’ve managed to launch the project earlier than we’ve anticipated by splitting it up into phases. Overall, we’ve given them hell for the past year, but they've managed to pull the project off.
What did you find most impressive about them?
We have a truly good relationship with Dot Com because we’ve been working together for years. At present, we have a casual relationship with everyone on the team. Everyone can pick up the phone and call them, and they feel like an extension of our company.
On top of that, Dot Com truly understands our business. Whenever we bring up something, they ask us about its impact on business and advertising. That has been invaluable to me. We’ve worked with other developers who only do what we tell them to do. By contrast, Dot Com raises a point and asks us to consider it. They also give us advice, which mostly comes from Tim, and that’s a truly positive attribute.
Are there any areas they could improve?
Dot Com’s services aren’t cheap. What’s cheap is relative, but when running a company or a department, it’s always nice to have lower costs. It makes things a bit easier to manage, and we get better margins.
That being said, we’ve gained a lot of value out of the relationship. We get what we pay for, and they never haggle prices or undercut anyone. Overall, I believe that if I go to a cheaper vendor, I probably wouldn’t get the same level of service that I get from Dot Com.
Do you have any advice for potential customers?
Be highly transparent with Dot Com. Don’t try to hide things or make up stories showing that everything is rosy when it isn’t. For context, I’ve achieved a lot of success by being frank and open with Tim. I tell him what’s happening in our company and ask him how they can help me. He’s proven time and again that he’s willing to help.
In other words, build a good relationship with the Dot Com team. Be transparent, and they’ll give you back that level of trust. They’ll accommodate you as long as you tell them exactly what’s happening.
This review was published on 01/25/2018
Head of Product Development & Business Intelligence, Telecoms Firm
Publishing
51-200 Employees
Port of Spain, Trinidad & Tobago
$50,000 to $199,999
Sep 2016 - May 2017
Project summary
After various other companies disappointed, Dot Com Development took over all dev work. Responsibilities focused on the website, app, and backend of a news platform. Project management was a top priority.
Feedback summary
From small to large projects, Dot Com consistently impresses and delivers. They maintain constant communication, allowing for a transparent and goal-driven workflow. The team was understanding during difficulties and they actively collaborated throughout the entire process.
BACKGROUND
Introduce your business and what you do there.
I'm the group head of product development and business intelligence at the largest digital media company in the Caribbean. We manage a variety of digital ad inventory for clients, and we offer about 20 different digital products across almost 23 markets. Our flagship product is a new website and app that operates across eight markets.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Dot Com Development?
We're a pretty young company, and we’ve had a lot of growth in the past few years, but my internal team is still small. We rely heavily on outsourced development, but the past two companies were not good. We were in the market for another dev team that wouldn’t pose the same problems as the others.
SOLUTION
What was the scope of their involvement?
Dot Com functions almost like our own development team because we have an ongoing service-level agreement with them. They work on our website and app, and we work closely together on a daily basis.
We sent them a product scope outlining what we wanted to achieve, the final functionality, timeline, etc., and they did a full technical analysis. They came back and presented a breakdown of the cost, timeline, and payment structure. They did a fairly substantial web and app build for our flagship product, which has about 2 million users every month. Dot Com did all the dev, including building out the backend (LAMP stack), the iOS and Android apps, and the site (Drupal CMS) from the ground up.
What is the team composition?
I mainly communicated with three main people: the company’s owner and two lead developers. The rest of the team depended on the size of our project, and they did a good job scaling to our needs.
How did you come to work with Dot Com Development?
We had hired them to do a smaller project, and that went really well, so we considered them for this bigger task. They bid on the project with about five other companies, and they won based on their price and value they added to our team. Having a great working relationship with them previously was a huge part of the decision, too.
How much have you invested with them?
We've probably spent a little under $200,000.
What is the status of this engagement?
For this large project, we started in September 2016, and it launched in May 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
One of the challenges with launching a new application is getting people to upgrade to the new app. Right now, overall app usage is down because we haven't had our full user base migrate over to the new one yet. However, people are pleased with the new version and spend more than double the amount of time in it compared to the previous version. It’s gone from around a minute and a half to over three minutes. Our app reviews have also gone up a full point on Google Play, and public feedback is good.
We’re actually in discussion with them, on a separate contract, to resell their development services in our markets because we’re that pleased with the quality of their work.
How did Dot Com Development perform from a project management standpoint?
Compared to our previous partners, Dot Com has been fantastic. The other agencies had poor communication, but Dot Com took communication and project management very seriously. They were meticulous in tracking progress, using project management tools, and sending written updates about areas of concern.
We used a support dashboard to manage tickets formally, and we also communicated on Skype throughout the day. They responded to anything we needed, and we had two weekly project meetings that were agile and goal-based. They provided updates, current work, and checkups.
Dot Com was well-organized and well-trusted.
Tim (Founder and CEO, Dot Com Development) was hands-on and talked to us daily, which was nice because it always helps to have a direct link to the person in charge of the company.
What did you find most impressive about them?
Tim and I have developed a good relationship over time. Internally, we’ve been going through a large company-wide transformation with our parent company, and that has caused some issues. Tim has been patient and willing to work with us even through the difficult times. He’s understanding and focuses on building positive business relationships, not just a vendor-client one. He almost seems like he’s part of our team, and we appreciate him.
Are there any areas they could improve?
Dot Com wasn’t the cheapest option, but their work ethic and services were worth the price. We had a few issues with some technical stuff, but the support team was always willing to help, so I can’t say I have any major complaints.
Do you have any advice for future clients of theirs?
Get on a call with Tim before a project kicks off. He's easy to talk to and knowledgeable. He also won’t try to oversell you; if he thinks you're looking in the wrong direction for something, he guides you away from it. He's not afraid to tell you his opinion.
Star Ratings
Overall rating: 4
We had our initial problems, but we may launch a longer-term contract, and everyone here is pleased with them.
Quality: 4
I'm pleased with their overall service, but the language barrier did cause some requests to be lost in translation.
Cost: 4
They're not the cheapest, but they offer a good ROI.
Schedule: 5
It's one of the areas that they excel at.
Willing to refer: 5
I've already referred them.
the project
iOS & Android Mobile App Dev for Construction Company
"The team has delivered a great app that has created an exceptional impact on our internal and external stakeholders."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the senior director of IT for Salt River Materials Group. We provide products and services in the construction business for aggregates such as cement, sand, and gravel products.
What challenge were you trying to address with Dot Com Development?
We were looking for a method of tracking our products from the moment we manufacture them to the time we have them ready for delivery to the customer. After delivery, we also want to know where our products end up.
In theory, when you ship a product out, you assume it’s going to a given location, but that’s not always the case in our business. Sometimes, our products leave our site and it ends up in a different location, specifically to other customers. As such, we wanted to have a system that can handle everything and allow us to notify our customers if their order is going to come late.
Another part of the goal was delivering value to our customers so that they could have access to information that they hadn’t experienced before. We wanted to contribute to how our end users deal with their business and help them in their operational or financial aspects.
What was the scope of their involvement?
The team created our Android and iOS mobile app. The process began with a very detailed and comprehensive analysis of the project, and we discussed what we thought the app should be doing. Then, we proceeded to discuss what functions should be on our app. Afterward, we also deliberated and documented what the impact would be on our employees, business, and business processes.
Our app has been deployed in the field now, but we’re still doing things with Dot Com Development. We've been taking questions from our internal and external stakeholders, and sometimes they have issues with the app, and the team responds to their concerns.
What is the team composition?
We work primarily with Tim (President & CEO), and he has been leading the project from the start. He’s the one managing and working on our projects.
How much have you invested with them?
We’ve spent $79,000.
What is the status of this engagement?
We started working together in September 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’re very good about learning about our business and bringing in their expertise in our business processes — and they’ve applied it all to our app. Prior to this project, we had things we needed in our business processes and those things were being handled in a very inefficient manner. We had people spending hours just doing some things, and with the new system developed by Dot Com, things have changed.
When this app launched, our customers have been very excited about it. The team has delivered a great app that has created an exceptional impact on our internal and external stakeholders.
How did Dot Com Development perform from a project management standpoint?
In other projects, you work with a staff that does the project definition, creates the flowcharts, screen images, and other things. Then, it suddenly gets turned over to a developer that doesn’t completely understand what happened during the project analysis stage. That wasn’t the case with Dot Com Development. Tim has been reliable from the start and whenever we have problems or questions, we go to him. He knows exactly what’s going to happen, and he’s always part of the conversation.
Almost all of the communication happens through an online app and it’s used for delivering documents, timelines, and more. Our entire team has access to that, and I’ve seen them communicating with my developer. We have an excellent method of keeping everybody in touch, and I appreciate that because I don’t want any surprises.
We’ve never had a situation where we talked about something and things got delayed. Their most common response is that they always start things right away and it’s just refreshing to have that kind of feedback from Dot Com Development. They really act as if they’re my own employees.
What did you find most impressive about them?
Our app has been running great on mobile devices and supposedly, it’s our job to integrate that into our business processes. However, I’ve been amazed that the team has been helpful in getting all the information tucked into our systems and databases. The way they assist us in processing data back and forth has been useful for our developers; it has a been welcome support that we didn’t expect we would get from Dot Com.
They are always there for us, and I’ve never seen that in my career working with other developers on projects. More importantly, their given quote at the start of the engagement has been on point. After the app was developed, the price turned out to be exactly what they said it was going to be. Overall, it’s good not to constantly negotiate throughout the project despite us requesting many changes in between.
Are there any areas they could improve?
No, nothing’s coming to mind on areas they can improve.
Do you have any advice for potential customers?
Be prepared for a deep discussion of the end result you’re looking for. You will spend a lot of time at the beginning of the project since they will perform extensive analysis.
I initially assumed that I knew exactly what the end results would be since I had done my own mockups, processes, and more. However, as the production side began, the detailed information they’ve given really helped to maintain a seamless workflow.
the project
Android Mobile App Dev for Nephrology Medical Practice
“I’m glad Dot Com Development came through and delivered exactly what they promised.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m an application development lead at the Arizona Kidney Disease and Hypertension Center (AKDHC). We’re a nephrology medical practice. I lead up the software development team for any software that’s required by the practice and our in-house product called Doc Talk. It’s both a web application and a mobile application on iOS.
What challenge were you trying to address with Dot Com Development?
We brought them on to create an Android solution for our product that looked and behaved exactly the same as the iOS app.
What was the scope of their involvement?
We had to call our existing web service back in to get all the data and interact with our service. Then, we integrated calling and emailing features for the app. We had to integrate live calls within the app when it was needed to get certain data pushed from the app to the service so we could pull data that was recorded on the device.
There are different ways of displaying data, for example, a list view. There are also different ways of doing data entry like filling out forms and capturing data from users. The data can also be filtered and the app features different options for the user to sort through to review data.
What is the team composition?
I work directly with a technical lead and Tim (President & CEO).
How did you come to work with Dot Com Development?
We conducted an online search and came across them. They had very positive reviews for their services. Additionally, we liked that they were local to us. Having someone close brought comfort to know we could meet in person if it was ever needed.
How much have you invested with them?
We’ve invested around $95,000.
What is the status of this engagement?
Our ongoing engagement started in February 2020. We’re currently tying up loose ends.
What evidence can you share that demonstrates the impact of the engagement?
It’s been a positive and straightforward relationship. They’ve made everything easy. We’ve received a lot of compliments from our upper management that they’re happy this has finally happened. This is something we’ve been working towards but was never able to get to.
I’m glad Dot Com Development came through and delivered exactly what they promised. Also, the pricing was on point with the quotes. They delivered exactly what they estimated and there were no hidden fees or anything like that.
The biggest measure of success was if the app could pass a side-by-side comparison with its iOS counterpart. We had a timeline established covering when different functionalities would be delivered. Dot Com Development met those milestones and target dates. We worked in two-week sprints.
We took time at the very beginning of the engagement to create a detailed test case plan for every piece of functionality in the existing app. That helped us make sure we weren’t missing anything and that everything that was supposed to happen was working.
How did Dot Com Development perform from a project management standpoint?
We used Teamwork, a tool that allowed us to send files and messages as well as review the milestones. They stayed on track. We occasionally communicated through emails when we wanted a quick turnaround for something. We held biweekly phone calls for sprint planning. When the project became more critical, we switched to weekly calls so we could stay on track.
Communication has always been perfect. Their team is very forthcoming in explaining issues and telling us why they can’t do certain things or providing alternative approaches. They kept communication channels open. Their team worked very hard to resolve any problems or roadblocks in a timely manner. It’s clear that they were focused on keeping us on track and delivering the project on time.
What did you find most impressive about them?
Dot Com Development is very technically versed in the technology they chose to implement. They gave us options when it came to implementing the Android app. They were great at using that technology and toolset to develop and make an app behave exactly the way we needed it to as well as emulate the iOS app.
It also put us in a good position for the future to potentially retire our iOS app. Dot Com Development achieved everything we needed them to within the toolset and without and compromises.
Are there any areas they could improve?
No, there’s nothing they could improve. However, it’d be beneficial if they had a better way to provide a guest account or read-only account for Instabug that’d allow us to access the bug data. As it stands now, we can’t see where new bugs are being reported. Therefore, we must rely on Dot Com Development to tell us and share public links to the bugs. That’s not something they need to improve on, it’s more feedback about the tool they choose to use.
Do you have any advice for potential customers?
They’ll make everything easy.
the project
Web Dev for Nursery & Landscape Company
"Their team includes one of the better programmers that we encountered in our time building websites."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of marketing for a landscaping company.
What challenge were you trying to address with Dot Com Development?
We needed to rebuild our website completely.
What was the scope of their involvement?
We started with a discovery phase to discuss our needs and our challenges. We talked about the goals that we wanted to accomplish with our website. From there, their team went into the design phase and created the wireframes. They based the website in Magento and built the product using JavaScript. Their team created different functionalities to make us a multi-store functional website.
Essentially, they built a global website that rolls down into individual store websites, so products are displayed by location. They also built multiple APIs that connect with Google’s mapping products. Their team integrated the website with HubSpot, our POS, and inventory management systems. They used multiple different channels to turn the website into three different types of websites: a product display website, an e-commerce website, and a catalog-style website.
What is the team composition?
I worked with designers, the owner, and the lead developer who’s based in India.
How did you come to work with Dot Com Development?
An agency that supports our PPC and SEM initiatives referred us to Dot Com Development. We vetted three different companies for technical abilities and price. We also felt that working with a local agency would be beneficial, so we settled on them.
How much have you invested with them?
We spent $280,000 on the project.
What is the status of this engagement?
The project launched in February 2018 and wrapped in November 2019.
What evidence can you share that demonstrates the impact of the engagement?
The overall feel and functionality of the website’s better. The website functions the way that we wanted it to but the frontend’s more difficult to use and employees had difficulty with certain functions too. There are a few bugs to work out. It’s hard to gauge traffic because it decreases immediately after a new website launch. The pandemic also makes it hard to measure.
How did Dot Com Development perform from a project management standpoint?
They performed well but their disclosure of how they operate and utilize products was a little lacking.
What did you find most impressive about them?
Their team includes one of the better programmers that we encountered in our time building websites.
Are there any areas they could improve?
Occasionally, it can be difficult to work with the owner.
Do you have any advice for potential customers?
Make sure to know exactly what you want and follow the program to a T.
the project
App Development for Floral Wholesaler
"They have affordable rates and they're pleasant to work with."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm an operations manager at Flora and More. We sell flowers and greens to restaurants, hotels, weddings, and more.
What challenge were you trying to address with Dot Com Development?
We needed a vendor to help us create a mobile application for Android.
What was the scope of their involvement?
They built an Android application that allows our clients to create an unlimited selection of albums, add favorites, classify the albums however they wish, and send them to their customers via WhatsApp or email. Dot Com Development managed both the design and the development and integrated the app with third-party APIs.
What is the team composition?
We mostly worked with our account manager and a developer.
How did you come to work with Dot Com Development?
A colleague of mine found them on Clutch.
How much have you invested with them?
We've spent about $30,000.
What is the status of this engagement?
We started working with them in December 2018, and the project was completed in May 2019.
What evidence can you share that demonstrates the impact of the engagement?
They delivered everything we had asked of them and we're happy with the results.
How did Dot Com Development perform from a project management standpoint?
We had weekly meetings and they were very flexible. There were some issues on our side because we wanted to add many third-party integrations, but they were very patient and handled everything successfully.
What did you find most impressive about them?
They have affordable rates and they're pleasant to work with.
Are there any areas they could improve?
I can't think of anything.
Do you have any advice for potential customers?
They’ll give you the whole scope of the project, so you'll know exactly what you're getting into.
the project
iOS & Android App Dev for Flight Attendant
"Beyond their development skills, they also excelled at explaining what they were doing in laymen’s terms..."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder and owner of Schalawn, LLC.
What challenge were you trying to address with Dot Com Development?
I’m a flight attendant, and, prior to the app, I’d produced a book containing valuable information for flight attendants. I was struggling to update it, and doing so via a paper version was costly, so I decided to make an app and a business out of it. Without a tech background, I needed a partner that could navigate different development languages.
What was the scope of their involvement?
I produced 14 e-books for the iOS and Android app, aimed at my target audience. They act as resource, guide, and networking books in a time when so much of what we were doing twenty years ago as flight attendants has changed. When a user clicks on a book, they can either read it themselves or have it read to them.
Dot Com interviewed me to see what my wishes were, took note, and then held subsequent meetings to determine a project plan and the app's design and layout. They then proceeded to develop the apps.
What is the team composition?
Tim (President and CEO, Dot Com Development) was my principal contact, and I met with two other team members at their office.
How did you come to work with Dot Com Development?
I was initially leaning toward working with a Los Angeles developer since that’s where I’m from. When I met Tim, I’d only been in Arizona for a month, so I was uncertain about it, but I read a review of them online that I liked a lot. Additionally, I felt comfortable talking to Tim, which was not the same feeling I got from other companies. Tim was much more focused on customer service than they were.
How much have you invested with them?
I spent $45,000 with them.
What is the status of this engagement?
I worked with them from October 2018 until February 2019. The Android app is live in the Play Store, and we’re waiting for the iOS app to be approved for the App Store.
What evidence can you share that demonstrates the impact of the engagement?
Dot Com has given me a foundation for generating a comfortable profit. They advised me on user engagement and growing my base and helped me appreciate how designs change when transitioning from PDF documents to an actual app. I also learned the value of different visual layout elements.
How did Dot Com Development perform from a project management standpoint?
Because I’m a flight attendant, they had to accommodate me flying to Brazil and other places, but they handled it well, always remaining professional. They responded to emails immediately, and we had weekly communication. Their CEO made himself available to talk on the phone whenever I needed, which helped transparency.
Rather than treating me like a source of revenue, they acted like they wanted to develop a long-term relationship. They never dropped anything on me without warning. Instead, they gave me milestones and deadlines to familiarize me with the development process.
What did you find most impressive about them?
Beyond their development skills, they also excelled at explaining what they were doing in laymen’s terms without making me feel as if I was being a burden. They double-checked all their work to ensure I had a superior product and were highly attentive regarding testing. They monitored user interactions with the app and resolved crash issues immediately.
Are there any areas they could improve?
I can’t think of one at the moment.
Do you have any advice for future clients of theirs?
Don’t be afraid to ask questions; they welcome them. In the end, it will produce a better product.
the project
Mobile App Dev for Photographer
“Dot Com followed a very hands-on approach to app development.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the owner of Karlie Colleen Photography. I recently developed ScoutIt, an app to help photographers and videographers scout shooting locations.
What challenge were you trying to address with Dot Com Development?
Location scouting is a time-consuming chore for photographers and videographers. I brought in Dot Com to help design a mobile solution that allowed creatives to store information on past locations, record field data, and browse new sites from home.
What was the scope of their involvement?
Dot Com Development provided a detailed project proposal that included a clearly defined goal, task deadlines, and corresponding costs. Their team prepared the app for initial beta testing and made the necessary tweaks in preparation for its release in the Apple App Store.
What is the team composition?
I worked with the owner and two different project managers over the course of the project.
How did you come to work with Dot Com Development?
I did a quick google search and shared my idea with a few developers. Dot Com responded immediately and we set up a meeting for the next day.
How much have you invested with them?
We spent about $52,000, including the additions to our initial contract.
What is the status of this engagement?
Our partnership lasted from January 2017—April 2018.
What evidence can you share that demonstrates the impact of the engagement?
After successful beta tests, I shared the app with a few colleagues in the photography industry. We received responses praising the app’s performance and usability. I am hopeful for its market launch.
How did Dot Com Development perform from a project management standpoint?
Both project managers followed an extremely detail-oriented workflow. They constantly reviewed their own work before moving on to the next task. The team provided weekly progress updates that often included additional materials to help me understand any industry terms.
What did you find most impressive about them?
Dot Com followed a very hands-on approach to app development. The owner directly informed me of all updates and changes to the project plan. The team was responsive to feedback and readily clarified any confusion on my end.
Any advice for potential customers?
Creating an app is a lengthy process. I would recommend that clients set aside an appropriate amount of time to really get the most from Dot Com’s services.
the project
Mobile App Design & Dev for Bowling Company
"Dot Com quickly and cleanly delivered an app of the highest quality."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I was the director of product development for Storm Products. I focused on chemical and mechanical engineering, and I designed the bowling balls produced by my company.
What challenge were you trying to address with Dot Com?
We were trying to introduce a complicated algorithm for the design and layout of a bowling ball for competitive bowlers. The project involved a series of physics problems. I engineered it, and I created an Excel spreadsheet that solved these problems.
That spreadsheet told bowling pro shop teams, with only a basic knowledge of physics, how to drill a bowling ball precisely for the customer. We called it “The Vector Layout System” and shared it for free. The positive feedback we received convinced us to create a more professional product, one that would be expected from a very large multinational company. We started to court different cases.
I’m very good at Microsoft Excel, I have a lot of experience with Visual Basic, and I understand how dot modules work. I made the complex equations on Excel. Given the nature of our business, however, we wanted something more professional than an elaborate spreadsheet. We asked Dot Com to create a clean, sleek-looking mobile app that anyone could use.
What was the scope of their involvement?
After we started working with Dot Com, the project was turned over exclusively to me. At that point, we went back and forth with basic API coding. I worked with their crew to simplify very complex physics formulas into an app that allowed customers to input easily understandable values—such as how fast the ball was thrown and how much rotation was put into it—simply by moving some toggles with their thumb. We simplified some very complex mathematics and physics into a straightforward, intuitive graphical interface.
They took my spreadsheet and input, coded them into a tight package, and converted it to Android and iOS apps.
We created a database to track customer input feedback and variables. The original spreadsheet included some encrypted coding, which didn’t allow users to see exactly what it was doing. We created the app so that user inputs would cross our servers, with the complicated algorithmic math being done on our side and the results being delivered on the user side. The proprietary technology is kept secret, but the app is still available to anyone.
Bowling can be reduced to physics, such as how fast the ball is released from the player’s hand, how many revolutions per minute are imparted, and how many degrees the axis tilts. Depending on the orientation of the weight block, the internal component of every high-end bowling ball, it will either go dead straight, crosswise, or somewhere in between. Professional bowlers use different motions. We might want to hook a ball as early or as late as possible. More likely than not, the ideal is somewhere in the middle.
The concept behind our app was to input how we would like the ball to change direction using a sliding bar that charted both sudden and very gradual changes. A user won’t necessarily understand how concepts like moment of inertia, radius of gyration, and center of gravity cause the ball to do what it does. They just throw the ball down the lane and watch it hook.
We created a user interface that was simple for the average person to understand. When inputting all their information, they can affect the weight block orientation inside the ball. Given that we can’t physically see the inside of the ball, this is something that no one thinks about.
As the math person, I gave Dot Com’s team all these formulas. Tim [Founder and CEO, Dot Com] was not a bowler, but basically understood the sport. We sat down and talked through these concepts. He and his team created an interface that a non-engineer could comprehend. This was important, given that—even though I could speak all the math and physics I wanted—the vast majority of bowlers don’t understand these concepts.
What is the team composition?
I worked with Tim and three other members of the company, who assisted us with the user interface, math model, and database. Tim was responsible for delegating the entire project.
Using a dedicated team, Dot Com also worked on troubleshooting and bug finding. They put together a professional report listing both critical and minor bugs.
How did you come to work with Dot Com?
I had devised a better way of customizing bowling balls, designed a proof-of-theory, and given it to my team. After it was circulated, we decided to create a better, more professional-looking version for the public. Our vice president of marketing made a web query and found Dot Com. We chatted and were impressed with how professionally Tim handled himself. He could provide good real-time answers, so we decided to give him the entire project.
We considered three other vendors, including a more cost-effective option. Many college students are bowlers, and would have done their best for free bowling equipment, but we wanted a level of professionalism which they might not have been able to deliver. Between three other professional developers and a few miscellaneous company friends or associates, we decided on Dot Com. They interviewed well and their website was professional. They also sent over a presentation showing their previous clients and projects. One of those projects was an app for a larger airline company. Given that all of us travel a lot, we’d used that app quite a bit. It became clear to us that Dot Com was a professional option.
How much have you invested with them?
For the initial version of the app and an upgrade, we paid between $65,000 and $70,000.
What is the status of this engagement?
We started working with Dot Com in late-2013. The app was delivered at the beginning of 2017. It had been finished before that time—probably in late 2016—but the company wanted to hold a large seminar tour and explain how it works before releasing it.
We got the app approved and working on both platforms. After the launch, we encountered some bugs coming from general operating system updates, so we had to send it back to them for a quick cleanup. It was operational within a week.
What evidence can you share that demonstrates the impact of the engagement?
Analytics are a marketing function, so I don’t have a lot of insight into them. I received multiple emails and feedback from pro shops, saying that they love the system and are having more success than ever before. The app took all the guesswork out of their jobs, enabling them to ask customers for some feedback and deliver accurate products.
How did Dot Com perform from a project management standpoint?
We had weekly check-ins during the initial phases. Once the work started winding down to bug finding and troubleshooting, we spoke on an as-needed basis. Once the final product was delivered, Tim also followed up once every couple of months to make sure that everything was good. He provided a bit of after-the-fact customer service. He wasn’t obligated to do this, but he wanted to make sure that we were happy and that there were no bug reports for his team to address.
I couldn’t be more pleased with their performance. My normal job description didn’t include app development, but I spent very little time working with them, following up on their work, or sending them reminders. Dot Com quickly and cleanly delivered an app of the highest quality. That’s why I was happy to do this interview.
What did you find most impressive about them?
My company focused on bowling ball manufacturing, so we weren’t really IT people. We very much appreciated having a complete team that could transform a spreadsheet formula into a clean iOS and Android app. I give Tim and his crew a standing ovation for their ability to complete most of the work. As our team lead, I had very little to worry about when it came to getting the ball rolling.
It’s fairly common to receive good customer service when there are still several thousand dollars pending payment. In this case, even after the bill had been completely paid, Dot Com continued to provide customer service. This was done with no promises or illusions of a future project. They continued to treat us with the highest level of respect and professionalism. To me, this is Dot Com’s most impressive aspect. I am starting my own business, and I foresee hiring them for my own app development.
They kept the timelines they set, delivered good quality, and provided everything we asked for. For world-class work, their prices were also reasonable. There were some hiccups, but they came from internal changes on our end.
Do you have any advice for future clients of theirs?
It’s important for clients not to limit themselves. After getting a grand idea, we may be afraid that it will cost too much, be too difficult to build, or require API functions that don’t even exist. I’ve let Tim shoot for the stars, hoping that he may actually get me there. Anyone looking to work with Dot Com should have a truly good idea, and let them do their best to bring in to fruition. They could take a fairly complex spreadsheet and turn it into a streamlined product. None of the API programming for incorporating complex engines into a slider bar had been done before, but he did it without a problem.
the project
Branding, Design, & Web Dev for Physical Therapy Practice
"They will exceed your expectations."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the owner and physical therapist for a specialty physical therapy practice with a cash-based clientele seeking expertise in complex care needs. I handle everything except IT-related matters.
For what projects/services did your company hire Dot Com Development?
We were a new business in a competitive healthcare market, especially as a cash-based provider. I needed to differentiate my skills and appeal to clients that could benefit from niche specialties in a manner that was educational, easy to reference, and user-friendly.
What were your goals for this project?
We wanted to create a cleanly branded, client-friendly resource and interface which represented us as a unique healthcare and wellness company.
How did you select this vendor?
Dot Com had the skills that matched my company’s needs. Their reputation, team dynamics, and operational strategies were also deciding factors.
Describe the project in detail.
They handled branding and all aspects of web and content development. They also evaluated scheduling and social media plug-ins for us.
What was the team composition?
I worked with their CEO on all aspects of the project.
What outcomes or results can you share that demonstrate progress and/or success?
The vision and strategy for the project were established early on, which allowed the team to deliver on time and make adjustments where necessary. They executed the work with top quality and provided a summary of the add-ins they found most suitable for the company’s needs.
How effective was the project management?
They were impressive in this regard, conducting weekly check-ins for accountability.
What did you find most impressive about this company?
Their open lines of communication, project management, professionalism, adaptability, and accountability were all impressive.
What tips or recommendations do you have?
There’s very little to improve. Due to my relative lack of experience in web development, I may have benefitted from having a strategic questionnaire given to me for getting an overview of my design preferences. Overall, it was an excellent experience.
the project
Web Design & Dev for Physical Therapy Clinic
"If you’re thinking about using Dot Com, there’s no question that they should be your first choice!"
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the CEO of Renew Manual Physical Therapy, a clinic that offers one-on-one patient care with a certified pelvic rehabilitation practitioner and visceral therapist. With assessment techniques to narrow down the cause of any issue, the sessions are more effective and longer lasting.
For what projects/services did your company hire Dot Com Development?
We needed to establish the first line of care in the form of a concise and educational website that not only allows a lay person to understand how we can assist in their healing journey but to also showcase to medical providers the knowledge and care we provide.
What were your goals for this project?
We wanted to have the site in place to take the burden off of us as we started anew in Boise, Idaho. This was achieved thanks to Dot Com!
How did you select this vendor?
They were referred to us by a friend and colleague that had a wonderful experience with them and an amazing end product.
Describe the project in detail.
They handled web design and development from beginning to end.
What was the team composition?
We had an efficient project team assigned to us. The project manager worked directly with us and was organized, structured during calls as to not waste time, very precise with the tasks to accomplish, and prompt in responding.
What outcomes or results can you share that demonstrate progress and/or success?
The website is the face of our company and we’re proud to say it perfectly represents us and our commitment to quality care. Patients now arrive for their initial evaluations having had an easy scheduling process, and they’re able to access and print their forms and have them ready before coming to the clinic. Follow up sessions are equally as easy to book through the site and any time a patient has a question, the site likely has the answer. It makes life easier for everyone.
How effective was the project management?
They are very effective in this regard—no doubt about it. They’re also understanding, professional, and prompt.
What did you find most impressive about this company?
Their work was flawless.
What tips or recommendations do you have?
If you’re thinking about using Dot Com, there’s no question that they should be your first choice!
They've taken their time to learn the company's processes in order to develop an exceptional app. End users have also provided positive feedback on the system. Reliable and timely, Dot Com Development has a strong project management process that encourages long-term partnership.