Donux

BACKGROUND

Please describe your company and position.

I am the Head of Products of BLUE.AI

Describe what your company does in a single sentence.

BLUE.AI is an all-in-one customer experience platform to acquire, support and retain customers using multiple channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Donux to accomplish?

• UI uplift an acquired pre-developed kick off version of our CX Platform
• Introduce UI/UX for new features to be developed
• Other consultancies oriented for marketing basically

SOLUTION

How did you find Donux?

Online Search

Why did you select Donux over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Donux were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Donux is basically uplifting ithe UI of BLUE.AI available platform. The uplift consists of a new rebranding of the platform A to Z. From branding development to guidelines to standardization and product redesign, Donux is empowering BLUE.AI's image through a modern look and feel on top of the platform to be more in sync with current market expectations. 
Furtheremore Donux is helping BLUE.AI in introducing new features with all the UI/UX needed while basing everything on the new branding proposed and guided by Donux.
Finally, we keep asking Donux for additional help in marketing related materials and assets here and there.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Donux and BLUE.AI agreed on a timeline of deliverables.
When we shared our expectations, it turned out to be really close to theirs and thus helped building this confident and transparent communication process.
We use Productive to keep track of the projects' updates in terms of tasks while Donux keeps an open communication channel through Slack and are available any time.
Delivered designs are through Figma where we share our comments and pending clarifications in order to consolidate Donux's proposals and move on with the project as flexibly and efficiently as possible.
Furtheremore we do weekly alignments to make sure we are on track in all matters and weekly expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are the best really, whether on a personal level, professionally, humanly, better than the expected!

What was your primary form of communication with Donux?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication skills and adaptation to our requirements and tight and challenging expectations. They never miss a touch base and timeline expectation.

Are there any areas for improvement or something Donux could have done differently?

Nop, really, at least from my point of view. 0 negative comments.

BACKGROUND

Please describe your company and position.

I am the COO of AscendMakers

Describe what your company does in a single sentence.

Out-of-box thinkers! Working with DONUX is a super easy way to elevate our design in every area of our business: Platform, website and even content for our social media and internal documents. As an start-up, their help was essential to develop the business matching the high standards expected from our investors and clients. And now, we keep them as our North star reference for every design-related matters . 

Highly recommended. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Donux to accomplish?

• platform design
• website launch
• internal content

SOLUTION

How did you find Donux?

Online Search

Why did you select Donux over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Donux were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Platform design / website launch , design and content ideation / internal documents and content design / brand design guidelines

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

timelines provided where adjusted to match our internal deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Super fast response. Giustino has always an eye on our project and through their project management tool is easy to follow up their progress/ make adjustments or add new requests

What was your primary form of communication with Donux?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The close relation they have with their clients is impressive.

Are there any areas for improvement or something Donux could have done differently?

things could be done differently in too many ways (like having a spanish manager) however it wouldn´t affect the outcome. Delivery was as expected.

BACKGROUND

Please describe your company and position.

I am the Head of Product of CreationDose

Describe what your company does in a single sentence.

CreationDose is the italian MediaTech Company focused on the Creator Economy. Our technological solutions empower Content Creators and provide companies with video contents at a scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Donux to accomplish?

• Clarify our goals
• Define a strategy to put our plan into action
• Measure our KPIs in order to take data-driven decisions

SOLUTION

How did you find Donux?

Referral

Why did you select Donux over others?

• Great culture fit
• Good value for cost

How many teammates from Donux were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Donux helped us focusing on clear and measurable goals, allowing us to break them down into a product planning that brought us a significant improvement in our KPIs

The deliverables we obtained are the following:

1. Reduced scope of company goals and higher focus on the project
2. Implementation of GIST framework
3. Implementation of ICE prioritization framework
4. Successful setup of a powerful analytics dashboard

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our Creator Community faced a significant growth over the past 3 months, regarding monthly active users and overall customer satisfaction.
• Our teams productivity had a boost as well, allowing us to double up the number of releases on our digital products

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Donux was never late on a meeting and provided practical solutions to achieve our goals and gave us help on both management and technical decision making

What was your primary form of communication with Donux?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Giustino always keeps his cool even when facing complex problems. Donux allowed my company to take a breath and focus on our mission. They significantly helped us in reducing inefficiencies and delivery times.

Are there any areas for improvement or something Donux could have done differently?

No ❤️

BACKGROUND

Please describe your company and position.

I am the Co Founder of Pausetiv

Describe what your company does in a single sentence.

Pausetiv is a pioneering femtech startup transforming menopause care with personalized treatment plans. Our comprehensive app empowers women to monitor symptoms and access science-based educational resources, ensuring informed and effective management of menopause. Additionally, we support employers in creating menopause-inclusive workplaces, fostering a supportive and understanding environment for all.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Donux to accomplish?

• Create an app prototype
• Build an appealing product proposition
• Deliver in a short period of time

SOLUTION

How did you find Donux?

Referral

Why did you select Donux over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned
• High level of commitment to the project

How many teammates from Donux were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pausetiv hired Donux to design its app prototype dedicated to menopause care. The app should be visually appealing and, considering its target, extremely easy to use and navigate. the time horizon for development was quite limited (5 weeks)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Donux delivered the prototype on the established deadlines and managed the project in a diligent and professional manner. they came well prepared in every weekly progress meeting and managed the process extremelly well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Donux approach to the project was impeccable. They have complied with all steps of the project according to the agreed schedule and were clear on their requests and responded rapidly to our requests. the communication was fluid and with no bumps through the path. Their commitment to the project in every step was impressive.

What was your primary form of communication with Donux?

Virtual Meeting

What did you find most impressive or unique about this company?

In my long experience working with suppliers it is rare to find a partner that is so dilligent. They have prepared the stage to our project in a way that led to a smooth and frictionless experience. They time and time again delivered to what was planned and to our requests. The quality of the work was very high, and the timing of delivery was incredibly precise. The high professional competence of their team is impressive. I couldn't recommend donux more and we will definitely keep on working with them in the future.

Are there any areas for improvement or something Donux could have done differently?

The process for us was spotless and we can't think of anything that could go differently.

BACKGROUND

Please describe your company and position.

I am the CPO of Up2You

Describe what your company does in a single sentence.

Our goal is to incentivize sustainable actions, offering and supporting corporate business models with a real positive impact on the environment. The immediacy, simplicity of processes and certified projects have allowed us to become, in a short time, the reference point in Italy for all those companies that want to make a difference, regardless of size and sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Donux to accomplish?

• Support in Design system
• UI/UX Assessment: Identify areas for improvement and optimization for our application.

SOLUTION

How did you find Donux?

Referral

Why did you select Donux over others?

Great culture fit

How many teammates from Donux were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Creating flows and prototypes For each platform, flows and prototypes have been developed that outline the structure, navigation and user interactions with the interface. This phase included creating wireframes, defining user stories and designing high fidelity mockups to visualize the layout and organization of information. 
• UX/UI Design User experience (UX) and user interface (UI) design was done for each platform, taking into consideration user needs and preferences, industry best practices and accessibility guidelines . The design process included the choice of colors, fonts, icons and graphic elements to ensure an intuitive, consistent and enjoyable user experience. 
• Integration with Design System The platforms have been integrated with an existing Design System, which provides a set of components, patterns and guidelines to ensure consistency and consistency across platforms and applications. 
• Integration with the Design System facilitated collaboration between the design and development teams and helped maintain visual and functional consistency throughout the project. 
• User Testing During the User Testing phase, the prototypes of the platforms were shared with a group of target users to collect feedback and identify any problems or areas for improvement. The testing process included interviews with users, usability tests, and analysis of interaction metrics to evaluate the effectiveness of the design and make the necessary changes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• It's more an output, but they helped us develop Our Design system. 
• Improve our application user engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Up2You and Donux had a weekly review where we received the update on the committed tasks. I do confirm that each time Donux were prepared from both side, deliveries and presentations.

What was your primary form of communication with Donux?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciated working with such a young, friendly, and open-minded team. Moreover they are 100% focus on the Product (thanks to their product mindset)

Are there any areas for improvement or something Donux could have done differently?

Sometimes maybe i would like to have more focus on some details.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a family solutions platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Donux?

We hired Donux for product design support.

SOLUTION

What was the scope of their involvement?

We had our marketing processes in place before working with Donux, but they've been helping us improve upon them. 

They educated us on how to run design screens and properly organize processes by using several board tools.

The team also helps us by researching and prototyping product designs through Figma and Miro.

What is the team composition?

We regularly work with Guistino (Co-Founder) and Hannah (Product Designer). 

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in May 2020, and the engagement is ongoing.

How did you come to work with Donux?

We came across them through a referral and Telegram group.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're currently in the product market phase, and they've delivered exactly what I needed. The team fulfills all our design specifications, resulting in an increase in downloads and positive feedback from users.

How did the company perform from a project management standpoint?

Their project management style is very structured, and we typically collaborate with them through Moodle.

What did you find most impressive about them?

We're impressed by the quality of their work, as they consistently push the project forward.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for future clients of theirs?

To make the process more agile, I suggest implementing and onboarding them to your preferred communication channel.

BACKGROUND

Please describe your company and your position there.

I am the product manager in Fluida Europe, a software house that implements and distributes a HR Tech SaaS B2B solution

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Donux?

Donux has been following us for years as an external UX team. With them we designed our entire application (mobile, tablet and desktop) and also our website. All the projects were based on a Design System created specifically for our brand.

SOLUTION

How did you select this vendor?

I knew the talent of the founders Giuseppe and Giustino so when they founded the company I didn't hesitate to hire them. I haven't regretted it, I'm really satisfied.

Describe the project in detail and walk through the stages of the project.

For each new feature, Donux carefully analyzes the needs we have collected from our customers and the functional specifications. Based on this, an iterative process is started up to designing a simple and effective user experience. Thanks to the use of pre-established components in the design system, design times are drastically reduced compared to the past.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked since the beginning of Donux with the 2 founders but in the following years new collaborators have also taken over who always keep the quality level high.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

You can view the website www.fluida.io and activate a trial of the application. Everything you see was designed by Donux. If you notice some small defects, it could be due to the difference that can sometimes emerge between what was designed and what the development team was able to implement.

How effective was the workflow between your team and theirs?

What I appreciate most about Donux is the precision, order and respect with which the activities are followed.

What did you find most impressive or unique about this company?

The team is made up of capable people, with experience in large scale-up SaaS companies. They are reliable

Are there any areas for improvement or something they could have done differently?

Their hourly rate is not that low, but they are very efficient so in the end the cost is sustainable. On the activity of collecting and interpreting quantitative data to analyze user behavior their level of experience is not yet complete, but it is growing.

BACKGROUND

Please describe your company and position.

I am the CEO of MrCall by Hahn Banach

Describe what your company does in a single sentence.

Artificial Intelligence based voice answering systems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Donux to accomplish?

• Onboarding process
• Personalisation Dashboard

SOLUTION

How did you find Donux?

Referral

Why did you select Donux over others?

• Referred to me
• Company values aligned

How many teammates from Donux were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign the whole onboarding process and the dashboard used by users for customize their assistants

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Design of the process and prototype of the GUI

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Donux was extremely proactive, managing the whole process in an agile yet organized way. They analyzed the problem and came out with incrementally better solutions.

What was your primary form of communication with Donux?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They could understand the technical challenges underlying the development of a GUI at 360 degrees, from frontend to backend. They were very prepared from a theoretical point of view aboutUX design patterns.

Are there any areas for improvement or something Donux could have done differently?

No