Donatix

What was the scope of their involvement?

The initial involvement was to develop native iOS and Android applications. Since we’d already developed the web version, we had an exact vision of what we wanted to do and how we wanted it done. The spec was firm and detailed in every aspect. Donatix started development right away, and although this was the sole basis of our relationship originally, it evolved into something more over time.

They also got involved with our business, and have a great understanding of our business domain in general. We sometimes went through with their ideas when they challenged us, but other times, we told them how things needed to be.

Initially, we were only working on development for the two mobile platforms. Now, they’re doing the mobile products’ design for the next version. Afterwards, we’re also going to release those ideas to our web version of the product.

What is the team composition?

We work with five people, including a product manager, two developers, a tester, and a person who handles documentation.

How did you come to work with Donatix?

We searched online and found Donatix, 2–3 companies in India, and one from Slovakia. We told each company about the idea and had them all sign NDAs before proceeding with anything.

Donatix stood out as a good team, and they were strong in communication as well as realistic about their own skill set. Many organizations we’ve spoken to claim to be able to do everything, but that’s impossible. Donatix’s cost-effectiveness was also a deciding factor.

How much have you invested with them?

We’ve spent around €10,000 ($11,964 USD).

What is the status of this engagement?

We started working together in October 2017, and the engagement is ongoing.

What was the scope of their involvement?

We came to Donatix with a concept and they helped us draft the functionalities we wanted to automate. They didn’t know much about our business but managed to understand the process quickly. They also participated in numerous meetings with our distributors and salespeople during the testing phase.

We’re careful when it comes to integrations like this one because they change the process for our sales team, so we need to ensure there is a smooth transition. A lot of valuable feedback was shared with Donatix even before creating the wireframes.  Salesforce would be the key users in the end, so their ability to use the app was the most important thing.

When working with vendors, we provide our own rules and regulations around colors and other design elements, but Donatix built everything from scratch. We felt that we could trust them when it came to creativity because they seemed to understand what we wanted and knew what they were doing. There was very little communication when it came to design.

The idea was to make the system as simple as possible so that only a few clicks could be made and everything is handled quickly.

We have started using Donatix for other services including website localization, small developments for the Bulgarian product pages, and so on. They made content updates and small developments.

What is the team dynamic?

There were three people we actively met and communicated with for this specific project: a graphic designer, a project manager, and a technical contact who managed database connections and other similar things. We also worked with a developer and the legal representative. We had face-to-face meetings and also communicated via email.

How did you come to work with Donatix?

We have a procurement department, which filters the vendors we work with. There is a fixed process in place when it comes to new vendors — they have to go through validation and other needed steps.

What is the status of this engagement?

We started working with Donatix in February 2016.

They continue to support the app, making updates and addressing issues. Donatix has become a reliable partner in the last year and a half of working with them.