E-Commerce Dev & Design for E-Commerce Company
- E-Commerce Development Ecommerce Marketing Pay Per Click Search Engine Optimization Web Design
- July 2018 - July 2019
- Willing to Refer
"My experience with Dolphin Web Solution Pvt.Ltd was overwhelmingly positive."
- Sydney, Australia
- Online Review
Dolphin Web Solution Pvt.Ltd developed and designed an e-commerce website for an e-commerce company. The team integrated payment gateways, a CRM, a product catalog, and a search functionality into the site.
Thanks to Dolphin Web Solution Pvt.Ltd, the client witnessed a notable boost in website traffic, conversion rate, and user engagement. They also achieved higher average order values and received positive feedback from end users. The service provider's timeliness and responsiveness were commendable.
The client submitted this review online.
Please describe your company and position.
I am the eCommerce Coordinator of an ecommerce company
Describe what your company does in a single sentence.
We sell far infrared panel heaters.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Dolphin Web Solution Pvt.Ltd to accomplish?
- Design and Develop an SEO friendly eCommerce Website
- Make it responsive/compatible with Mobile and Tablet devices too
- Reach wider audience in Australia using Organic and Paid marketing
How did you find Dolphin Web Solution Pvt.Ltd?
Recommended by a friend
Why did you select Dolphin Web Solution Pvt.Ltd over others?
- High ratings
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Dolphin Web Solution Pvt.Ltd were assigned to this project?
Describe the scope of work in detail. Please include a summary of key deliverables.
The primary objective of the project was to create a fully functional and visually appealing eCommerce website from scratch. Dolphin Web Solution Pvt Ltd successfully executed this by incorporating the following components:
- Custom Website Design: Dolphin Web Solution Pvt Ltd meticulously designed a unique and attractive website layout that aligned with my brand's identity and target audience. They paid great attention to detail and ensured a user-friendly interface, encouraging seamless navigation.
- Responsive Development: Dolphin Web Solution Pvt Ltd developed a responsive website, making it compatible with various devices and screen sizes. This adaptability significantly enhanced the user experience and accessibility of the site.
- Robust Ecommerce Functionality: The team at Dolphin Web Solution Pvt Ltd implemented a comprehensive range of eCommerce features and functionalities tailored to my business requirements. They integrated secure payment gateways, shopping cart functionality, and inventory management systems, ensuring a smooth and secure purchasing process for customers.
- Product Catalog and Management: Dolphin Web Solution Pvt Ltd provided a robust product catalog management system, enabling me to easily add, edit, and organize products. They also implemented an intuitive search and filtering system, helping customers find products quickly and efficiently.
- Checkout Process: The team at Dolphin Web Solution Pvt Ltd optimized the checkout process, streamlining it to minimize cart abandonment. They implemented a simplified and secure checkout system with multiple payment options, ensuring a seamless and hassle-free purchase experience.
- Content Management System (CMS): Dolphin Web Solution Pvt Ltd integrated a user-friendly CMS that allowed me to effortlessly update and manage the website's content, including product descriptions, images, and promotional banners.
Key Deliverables: Dolphin Web Solution Pvt Ltd successfully delivered the following key items:
- Fully functional and visually appealing eCommerce website.
- Customized website design reflecting my brand's identity.
- Responsive website layout compatible with various devices and screen sizes.
- Seamless integration of secure payment gateways.
- Shopping cart functionality and inventory management system.
- Intuitive product catalog and search functionality. Streamlined and secure checkout process.
- User-friendly content management system for easy updates.
Overall, Dolphin Web Solution Pvt Ltd exceeded my expectations by delivering a high-quality eCommerce website that met all my requirements. I am incredibly pleased with their professionalism, attention to detail, and prompt communication throughout the project.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
During the collaboration with Dolphin Web Solution Pvt Ltd, the project achieved several measurable outcomes that demonstrated significant progress and success. The following are some key results:
- Increased Website Traffic: After launching the eCommerce website developed by Dolphin Web Solution Pvt Ltd, I experienced a substantial increase in website traffic. The improved design, user experience, and search engine optimization implemented by the agency contributed to higher visibility and organic traffic from search engines.
- Improved Conversion Rates: The website's enhanced functionality, streamlined checkout process, and responsive design significantly improved the conversion rates. Customers found it easier to navigate, locate products, and complete their purchases, resulting in a notable increase in conversion rates and overall sales.
- Higher Average Order Value: Dolphin Web Solution Pvt Ltd implemented strategic upselling and cross-selling techniques within the website, leading to a higher average order value. The intuitive product suggestions and related items displayed during the shopping process successfully encouraged customers to add more items to their carts, boosting sales revenue.
- Enhanced User Engagement: The user-friendly interface, intuitive navigation, and appealing design created by Dolphin Web Solution Pvt Ltd increased user engagement on the website. Visitors spent more time exploring the site, viewing product details, and interacting with the various features, indicating a higher level of user satisfaction.
- Improved Mobile Responsiveness: With the responsive development approach employed by Dolphin Web Solution Pvt Ltd, the website became accessible and visually appealing across different mobile devices. This led to improved mobile user experience, reduced bounce rates, and increased conversions from mobile users.
- Streamlined Product Management: The robust product catalog and inventory management system implemented by Dolphin Web Solution Pvt Ltd made it effortless for me to manage and organize products. I could easily update product details, add new items, and track inventory levels, saving significant time and effort.
- Positive Customer Feedback: Following the website launch, I received numerous positive customer feedback regarding the website's design, functionality, and overall user experience. Customers appreciated the smooth checkout process, easy product search, and the professional appearance of the site, fostering trust and loyalty.
These measurable outcomes clearly demonstrate the progress and success achieved through the project with Dolphin Web Solution Pvt Ltd. Their expertise, attention to detail, and commitment to delivering a high-quality eCommerce website have positively impacted my online business.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Dolphin Web Solution Pvt Ltd demonstrated excellent project management throughout the entire duration of our collaboration. Their commitment to meeting deadlines and their responsiveness to my needs were commendable.
Timely Delivery of Items: Dolphin Web Solution Pvt Ltd consistently delivered project items and milestones on time as agreed upon during the initial discussions. They maintained a well-structured timeline and ensured that each phase of the project was completed within the specified deadlines. This allowed for a smooth and efficient development process, minimizing any potential delays.
Proactive Communication: The team at Dolphin Web Solution Pvt Ltd maintained open lines of communication from the project's initiation to completion. They promptly addressed any queries or concerns I had, ensuring that I was updated on the progress and status of the project. Their proactive communication approach facilitated effective collaboration and helped mitigate any potential issues.
Responsiveness to Needs: Dolphin Web Solution Pvt Ltd was highly responsive to my needs throughout the project. They actively listened to my requirements, provided valuable insights, and incorporated my feedback into the website design and development process. Their flexibility and willingness to accommodate changes or adjustments ensured that the final outcome aligned with my vision and expectations.
Adaptability to Evolving Requirements: As the project progressed, I had a few modifications and additional requests. Dolphin Web Solution Pvt Ltd demonstrated great flexibility and adaptability, willingly incorporating these changes while ensuring minimal disruption to the project timeline. Their proactive approach in understanding and adapting to evolving requirements was highly appreciated.
Proactive Problem-Solving: In the rare instances when challenges arose, Dolphin Web Solution Pvt Ltd displayed a proactive approach to problem-solving. They quickly identified any issues that emerged during the development process and provided effective solutions, ensuring that the project stayed on track and met the desired outcomes. Overall, Dolphin Web Solution Pvt Ltd's project management was exemplary.
They consistently delivered items on time, maintained open and proactive communication, and promptly addressed my needs and concerns. Their adaptability, problem-solving skills, and dedication to customer satisfaction were instrumental in the successful completion of the project. I wholeheartedly recommend Dolphin Web Solution Pvt Ltd for their exceptional project management capabilities and their commitment to delivering high-quality results
What was your primary form of communication with Dolphin Web Solution Pvt.Ltd?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Dolphin Web Solution Pvt Ltd impressed me with their professionalism, expertise, and commitment to delivering outstanding results. Their customized designs, seamless user experience, mobile optimization, excellent customer support, and effective project management set them apart from others in the industry. Working with Dolphin Web Solution Pvt Ltd has been a truly remarkable experience, and I highly recommend their services to anyone seeking top-quality eCommerce website development.
Are there any areas for improvement or something Dolphin Web Solution Pvt.Ltd could have done differently?
My experience with Dolphin Web Solution Pvt.Ltd was overwhelmingly positive. However, there are a few areas where I believe they could have made some improvements or approached things differently:
- Expanded Design Options: While the customized designs created by Dolphin Web Solution Pvt Ltd were visually appealing and aligned with my brand, there were times when I felt that exploring a wider range of design options could have been beneficial.Having more design alternatives to choose from could have allowed for a broader perspective and potentially uncovered new creative directions.
- Documentation and Training Materials: Although Dolphin Web Solution Pvt Ltd provided a user-friendly content management system (CMS), I felt that having more comprehensive documentaDolphin Web Solution Pvt.Ltdtion and training materials would have been beneficial. This would have allowed me to reference detailed guides and tutorials to independently manage and update the website content more efficiently.
It's important to note that these areas for improvement are relatively minor in the context of my overall positive experience with Dolphin Web Solution Pvt Ltd. Despite these suggestions, I firmly believe that their professionalism, expertise, and commitment to delivering high-quality results are commendable.
Service & Deliverables
On time / deadlines
Value / within estimates
Willing to Refer5.0