Dog and Rooster

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of a company that makes handmade rugs.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Dog and Rooster, Inc.?

We hired them for web design services.

SOLUTION

What was the scope of their involvement?

They designed a website from scratch. They’re currently doing SEO, online marketing, print marketing, and graphic design. 

What is the team composition?

I work with Jack (CEO) and a few of their marketing team members. 

How did you come to work with Dog and Rooster, Inc.?

I’d been searching for a reliable design company to work with for a while. I met with several companies, but none of them met my expectations. I found Dog and Rooster online and their website impressed. When I met with them, I knew they were the right fit for me. 

What is the status of this engagement?

We started working together in late-2018 or early-2019. We launched our website that summer, and we’re still working with them. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re friendly, creative, and knowledgeable. It’s been a great experience working with them. The team is highly professional. 

How did Dog and Rooster, Inc. perform from a project management standpoint?

They have excellent project management. They always delivered on time and communicated clearly with us. 

What did you find most impressive about them?

Compared to the other design companies I looked at, their work is much higher quality. They know what they’re doing design-wise and from a technical standpoint. 

Are there any areas they could improve?

No, they did a really good job. 

Do you have any advice for potential customers? 

I would highly recommend them because they know what they’re doing. Jack is very knowledgeable, so they can help you navigate the market. You’ll certainly be happy with the results. 

BACKGROUND

Please describe your company and your position there.

I’ve just started my own online business. I’m selling the dance outfits that are unique and fascinating and we are based in San Diego.

OPPORTUNITY / CHALLENGE

What were your goals for this project?

I wanted to make a custom-made website. I had to invest in a website in order to thrive in such a competitive market and make a good impression. So I did my research in terms of looking for a web design company that can handle the project and found Dog and Rooster Web Design.

To make a creative website was our goal. My contents are clothes, so I needed to make a website that gives a good impression and is visually attractive.

SOLUTION

How did you select this vendor?

I found Dog and Rooster Web Design by searching. I can tell that they had a good reputation because there were a lot of good reviews about them. Moreover, they’ve been working in this industry for 20 years. I contacted them for a free consultation and I decided to go with them.

Describe the project and the services they provided in detail.

Before I met the CEO/Creative Director, I thought choosing a template-based website would be my top choice since it’s cheaper. However, after hearing the advantage of a custom-made website, I thought it would be better for the long-run. I did not have a specific design idea but Dog and Rooster Web Design’s designers gave me several choices, so I was able to choose one easily. Plus, during the process, they continued to give me advice and revise to create a better website.

What was the team composition?

The team consists of programmers, designers, quality assurance, project managers, and SEO strategist.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The outcome was exactly what I wanted. My company has grown since the day the website was launched. The unique look of my website helps attract customers to purchase dance outfits. They have a well-organized development process, so you can get a satisfying outcome.

How was project management arranged and how effective was it?

Their project management was really effective. First and foremost, they gave me almost instant responses and I was always able to get a clear answer. Also, I liked talking with the programmers.

They were professional and their specific explanation was helpful. In general, their development process is well organized.

What did you find most impressive about this company?

The most impressive thing about this company was definitely communication. There was always a quick turnaround.

Are there any areas for improvement?

What I recommend for other possible clients is to meet them face-to-face not only for a phone call. They have a deep understanding of this field. When you talk with them in person, I’m pretty sure your plan will be enhanced in a better way.

BACKGROUND

Please describe your company and your position there.

We are a real estate company. We do short- and long-term rentals, homeowner association management, and real estate sales. I’m the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dog and Rooster, Inc.?

The short-term rental industry is evolving at the speed of light. In order to be competitive today, you really have to have a very good website. It’s got to look great, be super functional and easy to work through, and mobile-friendly. If you’re going to book a room (or buy anything online), you want it to be seamless from either your desktop or your smartphone.

What were your goals for this project?

Our goal was to increase short-term rental sales with this new website. Dog and Rooster accomplished that for us.

SOLUTION

How did you select this vendor?

Observing the problems with shift management, I decided that introducing a bespoke website might be the best solution. I contacted Dog and Rooster, as I had worked with some of their people before. After preliminary consultations, I was convinced that they were the right team for the job.

Describe the project in detail.

Dog and Rooster developed a bespoke shift management website. With the new website, our employees and machines function according to the correct skill set, taking into consideration numerous variables like 24-hour operations. The whole production process is almost totally automated; we can predict possible obstacles and find countermeasures ahead of time, avoiding any lost time or productivity.

We continue the collaboration. It took us a while to stop using manual tools and informal communication for managing the shifts, but all of our processes are now based on the new, bespoke software. As we collect feedback, we present it to Dog and Rooster so they can add new functionalities to the system.

What was the team composition?

The team included a creative design team, a professional programming team, a detail-oriented QA team, and a project management team.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

One of the biggest pros of working with them is their constant will to develop the best product possible. They do not hesitate to inform you when you are wrong and propose better solutions. The result is a website that helps you achieve all the business goals you pursued when beginning the collaboration. Our bespoke website was introduced a few months ago, but we can already say that the workflow has significantly improved and down times were reduced to a minimum.

How effective was the project management?

I usually talked to the project manager, who supervised the development team working on our product. The communication was always effective and I felt informed about the progress on a daily basis. When I wanted to talk about technical details, there was always a possibility to discuss them with particular developers, as they all spoke clearly. The whole development process was smooth because of the agile website development principles applied.

What did you find most impressive about this company?

We had a lot of collaboration and communication. Sometimes face-to-face communication is needed for these projects, but their tools, knowledge, and solutions bridged this gap for a successful project.

What tips or recommendations do you have?

When beginning the collaboration with Dog and Rooster, don’t think about the final product. Try to present the problems you want to solved and your business goals. They have invaluable experience in analyzing your exact needs and transforming them into a working software product.