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We create life-changing IT products

4.5
21 reviews

In DO OK we produce life-changing software. We like to say that developing software is our side job, our focus is on accommodating it to its users.

We don’t pursue projects that are unwanted – so you can expect substantive feedback and actual assistance in the process of developing the solution.

We are an international team with locations in Poland, the Netherlands, and Denmark.

Technically, we are top in custom-software with scalable backends built with Python, Java, or Go and Javascript engineering with node.js, react or angular, powering up end-client apps with mobile technologies (React Native, Objective C, Swift, Android).

We've delivered more than 100 projects on time, and 90% of our customers refer us to others.

Drop an email to [email protected] and let's have a non-binding conversation.

READ MORE...
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
Wrocław, Poland
headquarters
other locations
  • Trasa Połnocna 15
    Zielona Góra 65-119
    Poland
  • Mijnsherenweg 33
    Kudelstaart 1433 AP
    Netherlands
    +31 622 932 519
  • Grønningen 17
    København 1270
    Denmark
    +45 4053 2200

Portfolio

Key clients: 

Achmea, Relabee, SmartPatient, Versa.company, Voxgig, Zilveren Kruis

Reviews

4.5
21 reviews
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Development for E-Learning Course

"DO OK is willing to undertake any challenge we might encounter in the project and provide full support."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Aug. 2019
Project summary: 

DO OK developed interactive tasks for an e-learning platform. The tasks were integrated into the existing web application. 

The Reviewer
 
11-50 Employees
 
Wroclaw, Poland
Olga Miciak
Project Manager, Translavic
 
Verified
The Review
Feedback summary: 

The development plays a key role in introducing a new service to the portfolio. DO OK is communicative and dedicated, taking into account the needs and purpose of the company. Their creativity and tenacity set them apart.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Translavic BV is a language service provider with a strong focus on quality and professionalism, mainly working with the EU institutions but also with business clients. I am the translation project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DO OK?

We cooperated with DO OK in preparing interactive tasks for our eLearning course in post-editing machine translation.

What were your goals for this project?

We needed a reliable web app for interactive tasks in our eLearning course that would become key competitive advantage in the sales of the course. The interactive tasks are also an important instrument to achieve high-quality post-editing services that we offer to our clients. The interactive tasks had to be integrated with the eLearning platform of our choice.

SOLUTION

How did you select this vendor?

We have been comparing the offers of 7 companies and selected DO OK, as the reviews of the projects they have completed were positive, and their vision of implementation of the project was close to our expectations. As efficient communication and intercultural awareness are important for us, it was another criterion that convinced us this vendor will be a good choice.

Describe the project and the services they provided in detail.

The project consisted of developing interactive linguistic tasks for the eLearning course and integrating them with the online eLearning platform. The main required functionalities included text editing, comparison and providing feedback. The project began with a discovery workshop which allowed us to establish the proof of concept. Before completion, the product was available for testing and DO OK provided full support with adjusting the product based on our feedback.

What was the team composition?

Due to the narrow scope of the project, one resource was working full time, QA was commissioned.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project is an important part of our quality improvement process, and also plays a key role in the introduction of a new service in our business portfolio - post-editing of machine translation.

How was project management arranged and how effective was it?

The project was managed very efficiently, with full adherence to deadlines, effective introduction of changes, high responsiveness, effective communication, and meetings. The project management was strongly purpose-based and did not include any redundant communication or processes.

What did you find most impressive about this company?

DO OK is willing to undertake any challenge we might encounter in the project and provide full support. They take into account the needs of our organization and the purpose of the course. The web app was produced in short terms and fully relevant to the user story. The task was challenging, so the vendors we previously worked with either refused to attempt the project or could not deliver the product within the defined time limit.

Are there any areas for improvement?

I believe DO OK shows high standards both in software development and in customer communication.

5.0
Overall Score Our cooperation was very successful.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We never encountered a problem; product delivered according to schedule.
  • 5.0 Cost
    Value / within estimates
    Market average
  • 5.0 Quality
    Service & deliverables
    We were fully satisfied with the quality of product.
  • 5.0 NPS
    Willing to refer
    Very likely

IT Team Extensions for Software Agency

“They were a team extension, but they treated the collaboration like it was their own project.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Apr. 2019
Project summary: 

DO OK provided development augmentation for two commercial projects with a software agency. They recruited the team members and ensured a level of consistency across both projects.

The Reviewer
 
51-200 Employees
 
Poland
Ulyana Yasinovska
Account Manager, EL Passion
 
Verified
The Review
Feedback summary: 

Communication was strong, and DO OK was always very responsive. Their independence and agility were a good fit for both projects, and their cost and time estimates came very close to reality. Their developers are highly skilled and professional.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a software agency that focuses on design and development for startups. I'm an account manager responsible for project maintenance and client cooperation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DO OK?

We needed extra help for two concurrent commercial projects, and we looked for a vendor who could provide senior development services and maintenance.

SOLUTION

What was the scope of their involvement?

For both projects, I was in touch with their CEO. They found matching profiles within his crew and took responsibility for recruiting. He provided candidates to us, and we built a team within a week. All of their work involved frontend development, and then they provided the maintenance services we needed. They picked up open topics and answered calls.

What is the team composition?

Most of our interaction was with three developers and the CEO.

How did you come to work with DO OK?

One of our colleagues recommended them, so we looked over their Clutch page to explore some of their previous projects. We reviewed a couple of companies, but DO OK was the best company on our list.

How much have you invested with them?

The engagement cost around $17,500 USD.

What is the status of this engagement?

We started working together around October 2018, and we finished our collaboration in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They maintained a similar culture across both projects. They were consistent, and I knew what to expect in the second project. Their communication levels were very good, and their English was strong. We had a clear impression of who was responsible for what, and they were always very responsive. The team was very independent and agile and didn't need a lot of oversight.

How did DO OK perform from a project management standpoint?

Communication was very good. I never struggled to reach them. They were also very proficient. All their developers were very skilled, but also modest, almost to a fault.

What did you find most impressive about them?

They were a team extension, but they treated the collaboration like it was their own project. All the developers we worked were consistent, and their skills fit the project well. They estimated the time of the engagement in each case. Estimations were very close to reality, they were professional, and their documentation was thorough. It will be easy to make any future changes.

Are there any areas they could improve?

We never came across any big issues. Their developers seem to live in different cities, but we appreciated their remote culture. If we were to hire them for paid programming or more complex projects, that might make things more difficult.

Do you have any advice for potential customers?

Agree on your timeline and the developers you want to work with. Their mid-level developers are fairly advanced, so their senior and mid-level members are all great to work with. If you need an architect or a highly involved team member, ask about their seniors.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev Support for Software & Design Company

"They take a very cooperative approach to project management."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2017 - Ongoing
Project summary: 

DO OK supports an internal software development team, providing web development services for various projects.  

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Employee, 10Clouds
 
Verified
The Review
Feedback summary: 

Stakeholders are pleased with the team’s work. Due to a successful partnership, the provider will continue to work with associates on future projects. DO OK excels at adapting to a wide range of project requirements. They can be trusted to deliver a high-quality solution.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

10Clouds is a software development and design house. We serve clients throughout the world, mostly in the US and Europe. Our services include mobile app development for iOS and Android, web development in JavaScript (AngularJS, React), backend development in Python, and UX/UI design, as well as team augmentation in selected technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DO OK?

We needed an extra set of hands to help us deliver our projects.

What were your goals for this project?

Due to incoming projects at our company, we were looking for extra support in web development since we couldn't cover it with our own capacity.

SOLUTION

How did you select this vendor?

Thanks to our business relationship, we were able to choose this company. Another positive factor was that they are located in the same country.

Describe the project and the services they provided in detail.

They were involved with multiple projects we were working on at that time, so it's not possible to describe all of them. For all the projects, the developers supported our in-house web development team.

What was the team composition?

We had about 4-5 people engaged in our projects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’re delighted with their work and the best proof for that is the fact that they are still working with us on more recent projects. We have many projects that require multiple resources from a software house, so it’s always advantageous to have a reliable provider.

How was project management arranged and how effective was it?

We use Slack and Jira to manage our projects. They take a very cooperative approach to project management.

What did you find most impressive about this company?

The team has been excellent at adapting to all the conditions of our different projects.

Are there any areas for improvement?

No, we’re happy with their work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application Design & Development for Tech Company

“Their developer was hardworking, professional, and focused on delivering our project.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2018 - Mar. 2019
Project summary: 

dook.pro provided Node.js design and development services, building an application to connect with external APIs and allow for further integrations in the future.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Katarzyna Prokopiuk
IT Project Manager, Ideamotive
 
Verified
The Review
Feedback summary: 

The application was built to a high standard and had a vital impact on the end-client’s operations. The team cooperated well and provided excellent support throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the IT Project Manager at Ideamotive. We provide web and mobile technologies with interactive UX/UI design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dook.pro?

We needed an expert in Node.js to design and build an application for us.

What were your goals for this project?

To obtain an application that would communicate with an external provider’s API and have a structure that allows for future integrations with additional providers.

SOLUTION

How did you select this vendor?

They were recommended to us.

Describe the project and the services they provided in detail.

They designed and developed our application in Node.js.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project had a critical impact on our client’s operations.

How was project management arranged and how effective was it?

We managed the project internally with support from the client’s side.

What did you find most impressive about this company?

I’m pleased with the cooperation between our teams. Their developer was hardworking, professional, and focused on delivering our project. We were well supported in every matter.

Are there any areas for improvement?

There’s nothing they need to improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was tailored to our needs.
  • 5.0 Cost
    Value / within estimates
    It's okay.
  • 5.0 Quality
    Service & deliverables
    They're professionals.
  • 5.0 NPS
    Willing to refer
    Definitely, I would recommend a cooperation with them.

Web & Mobile App Dev for Caregiver Networking Platform

"They have a good, solid project development team that unites many different competencies."

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4.0

Quality: 
4.0
Schedule: 
3.0
Cost: 
3.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
2016 - Ongoing
Project summary: 

dook.pro has developed web, Android, and iOS applications that support caregivers. The platform incorporates calendar and chat features. The team also provides maintenance. 

The Reviewer
 
1-10 Employees
 
Copenhagen, Denmark
Head of Concept and Innovation, Healthcare Application
 
Verified
The Review
Feedback summary: 

The platform functions smoothly, presents no bugs, and meets the needs of its active users. dook.pro excels at solving difficult problems and delivering tasks quickly and thoroughly. Despite encountering some complexities, the team maintains a dependable, productive workflow. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the head of concept and innovation for a caregiver networking platform. We created a solution to help primary caregivers support sick individuals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dook.pro?

We were looking for a business and development partner that could develop a web and mobile application for our platform.

SOLUTION

What was the scope of their involvement?

dook.pro built the whole platform using the designs and wireframes we created; they also developed the backend. They built a native mobile application and a web application. It is a network solution, so a lot of people are connected to it.

They added some functionalities, such as a task calendar where caregivers can share tasks and distribute them to others. It facilitates communication and has a service platform where users can purchase services. dook.pro currently provides maintenance.

What is the team composition?

The number of members on the team has varied depending on the project stage. We've had a project lead throughout, as well as backend developers and developers for both iOS and Android. 

How did you come to work with dook.pro?

Someone on our team found them.

How much have you invested in them?

We have invested between $200,000–$1 million.

What is the status of this engagement?

We've worked with them for quite some time. We began working with them in 2016, and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The development has been quite stable, and we haven’t had many issues or much downtime. They're fast to react and good at helping with problems. The application’s heavy users are happy with it. The platform meets all their needs, which is helpful for them. We haven’t received any feedback about technical issues.

How did dook.pro perform from a project management standpoint?

The project management varies over time. We had problems at one point, but our new project lead does well. We communicate through Jira and Trello.

What did you find most impressive about them?

They have a good, solid project development team that unites many different competencies. They're thorough and have a lot of their processes worked out. 

Are there any areas they could improve?

Their agility could be stronger, but that has something to do with us being situated in different countries. 

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    Some challenges made it a little tough to meet deadlines.
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Deliveries have been quite stable.
  • 4.0 NPS
    Willing to refer

Mobile App Dev for Expert Opinion Aggregator

"We had a complex infrastructure and we now have a very simple, straightforward one."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - June 2018
Project summary: 

dook.pro provided iOS and Android mobile application development services, taking over an unsuccessful project and restructuring the backend, automating the content, and redeveloping the platforms.

The Reviewer
 
1-10 Employees
 
Groningen, Netherlands
Founder, Online Media Platform
 
Verified
The Review
Feedback summary: 

The team was exemplary throughout the development process, quickly learning the complex technologies and demonstrating their ability to grasp the project and how to make it successful. They communicated effectively at all times, while also offering proactive ideas and contributions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We provide an expert-opinion aggregator focused on product reviews from newspapers, magazines, and so on. I'm the founder and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dook.pro?

We had some technology in place, which was built by another company. We weren’t very happy with it, so we reached out to dook.pro to redevelop the entire platform.

SOLUTION

What was the scope of their involvement?

We have iOS and Android frontend applications, both of which were re-engineered and partly redesigned by dook.pro. They also restructured our backend, which is quite complex. They simplified it and put it together in a smart and forward-looking way.

We previously handled the content manually, but dook.pro developed a completely new concept that allowed us to skip that process. Everything is now 100% automated. It’s tremendously improved our scalability, both from a technical and a financial perspective, cutting out every manual step involved in handling the data.

What is the team composition?

We’ve worked with 6–7 members of their team, including Dmitrij (CEO, dook.pro) and a project manager, with whom I liaised quite a bit. We had one backend and two frontend engineers, and there were a couple of other people involved tangentially. I liaised less with those, but my CTO did so more.

How did you come to work with dook.pro?

My CTO had worked with them before, so he suggested that we should also use them for this project.

How much have you invested with them?

We’ve spent €50,000 [$58,023 USD] so far.

What is the status of this engagement?

We started working with them in late January 2018. They delivered the product last week and we've just gone live. We’ve put the next steps on hold for a couple of weeks, but we’ll pick up afterward. We have an extensive roadmap that we want to develop quickly, over the next weeks and months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m extremely happy with dook.pro’s work. They picked up what I regarded as a complicated project—which the previous team couldn’t deliver—and delivered a product within five months or less. We’ve had a near-complete overhaul of all the technologies involved.

They had to familiarize themselves with some of the scraping technologies used. It was all done quickly and I was surprised by their ability to simplify the whole database and scraping structure on the backend.

My CTO was pleased that we now have just one database, one input/output API, and one scraping tool. Previously, these were all a mishmash of various tools. We had a complex infrastructure and we now have a very simple, straightforward one. In conclusion, if my CTO is happy, then I’m happy.

How did dook.pro perform from a project management standpoint?

They came up with appropriate tools depending on task's complexity, from Excel to a dedicated project management tool. They answer all our questions over Slack, and we can use the tool to bring everyone up-to-speed quickly. It’s worked very well.

The overall process of working with them was efficient. Every member of their team is very much up to their role. They provide assistance whenever we have a question or need feedback. My CTO handled much of the interaction, but I got involved in feature discussions, given that I’m the spiritual father of this project. They made constant suggestions, and never left open-ended questions.

What did you find most impressive about them?

We’ve used some specific backend technologies and I’ve been impressed by their ability to get up-to-speed with those. dook.pro was also capable of suggesting immediate improvements. They reached out to worldwide communities in order to find answers to the questions we had.

I’ve liked their eagerness and proactiveness on tacking the various issues we had, in terms of complexity and the previous team’s inability to deliver. dook.pro managed to deliver the product in five months, whereas we'd struggled with the previous team for a considerably longer time and for more money.

Are there any areas they could improve?

Not really. We had a not-so-pleasant experience with our previous team, but I’ve really liked dook.pro. They’re truly a team; if I address a question to the wrong person, I will immediately get contacted by the right one. I’m extremely happy with them and I’ve promised to bring them a cake the next time I’m there.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered what they promised.
  • 5.0 Cost
    Value / within estimates
    Given what they’ve done, compared to our previous team.
  • 5.0 Quality
    Service & deliverables
    I’m looking for a negative, but I can’t find one.
  • 5.0 NPS
    Willing to refer

Web Dev for Security Solutions Product

"They’re good at discovering their customer’s needs."

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5.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Jan. - Feb. 2018
Project summary: 

dook.pro developed a web interface from the ground up for a rather complex software product involving cloud integration, monitoring, and security. They chose the technology and handled prototyping.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Michał Malanowicz
Operations Director, Wheel Systems
 
Verified
The Review
Feedback summary: 

Despite being a highly-niche product that’s complex to understand, dook.pro managed to get it within a week and delivered in only a month. Other vendors took up to two months to get started. Their weekly communication and ability to work on weekends help set them apart from their competition.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a board member of Wheel Systems, a producer of network appliances.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dook.pro?

We created an interface in-house but decided to involve an external company because we had very limited resources.

SOLUTION

What was the scope of their involvement?

They built our web interface from scratch. We had discussions about how it would look, what it should do, and what the endpoints are. We gave them the freedom to choose the best technology and they started working on the prototype. After three to four days, they provided mockups so that we could choose the look of the interface and its basic functionality. They’d ask from time to time what kind of approach they should take, and after a month, the product was finished.

The key feature is to catch users and provide them with all the functionality they need to make our product work for them. The user has to log in and pass user credentials for other clouds if any. Our software is able to gather information about the users using the cloud and can monitor access to it.

What is the team composition?

There was a product manager, two programmers, and a developer involved in the project.

How did you come to work with dook.pro?

We knew someone that works there. We contacted them, and after a small discussion, they agreed to work with us.

What is the status of this engagement?

We started working together in January 2018 until February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re extremely capable of delivering a product they don’t know much about. The product has its own niche and it’s not commonly used. It’s hard to find a company that has the capability to develop such a thing without knowing much about it from the very beginning.

There are a few bugs, but they are going to fix them in a few days. The product is not released to the public yet; its first presentation will be in a month a half from now.

How did dook.pro perform from a project management standpoint?

We use Skype and Google Hangouts to communicate. I got weekly feedback from the product manager on how many resources I consumed. They even agreed to work on weekends in order to deliver the product on time.

What did you find most impressive about them?

They’re good at discovering their customer’s needs. With other companies, we spent much more time describing how our product actually works, usually taking up to one to two months for them to get it. dook.pro understood us in one week.

Are there any areas they could improve?

No, they did a good job.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

HR Platform Development for Restaurant Operator

"They never met our deadlines and wouldn’t respond to questions for days."

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1.0

Quality: 
2.5
Schedule: 
0.5
Cost: 
2.5
Willing to refer: 
0.5
The Project
 
$200,000 to $999,999
 
June 2016 - Jan. 2018
Project summary: 

dook.pro attempted to develop a bespoke HR system to streamline restaurant operations, pledging to create responsive web and mobile designs with privilege-based user access and an integrated database. 

The Reviewer
 
10,000+ Employees
 
Wroclaw, Poland
Global HR Innovation Manager, Restaurant Operator
 
Verified
The Review
Feedback summary: 

Following a delayed implementation, the product attracted widespread complaints from users due to poor performance and abundant bugs. Although several of dook.pro’s developers showed initiative, the chaotic team structure and sporadic communication made the engagement unproductive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the global HR innovation manager for the largest independent-chain restaurant operator in Central and Eastern Europe. Our company is also expanding into Western Europe, Russia, and China. During this project with dook.pro, I acted as the product owner from the client’s perspective. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dook.pro?

We needed to develop a customized soft HR system, as out-of-the-box systems don't meet our company's expectations.

What were your goals for this project?

We wanted a responsive design for web and mobile apps and a user-friendly and intuitive system. The solution needed to group all of our soft HR processes into one place and offer easy access based on privileges (e.g., brand, country, level in our organizational structure). The systems should integrate with our company's central employee database to create automatic flows in user accounts. This project mainly relied on React, Python, and Django. 

SOLUTION

How did you select this vendor?

Our procurement department launched a formal tender process to find the best vendor, inviting companies chosen from Clutch. We selected dook.pro based on several meetings where we discussed our needs, roadblocks, and expectations. We started working together once our executive representatives approved this selection.

Describe the project in detail.

We have an NDA in place, so I can’t provide details.

What was the team composition?

I still don't know how many people were involved in the project because dook.pro constantly changed the team’s size without sharing any information with us. I can understand trying to streamline communication when working with a massive team, but poor communication is unacceptable when no deadline is being met. I was especially frustrated when they kept switching our project manager, who was responsible for the system’s most important functionalities and infrastructure.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Right now, I can’t assess the product because there are so many bugs that haven’t been fixed since the beginning of November. The system has been implemented, but users complain constantly about unreliable functionalities.

How effective was the project management?

The whole experience was poor. They never met our deadlines and wouldn’t respond to questions for days. In my opinion, dook.pro ignores customers.

They changed our project managers three times since July 2016. Our first project manager had no experience with this type of work, and he didn't deliver anything, which caused us to miss deadlines for the whole project. He had no idea how to manage the project properly, so three developers worked separately on the same functionality with totally different approaches. The second project manager had better skills, but my team couldn’t function in the dook.pro team’s negative environment. The second project manager delivered a lot of things but finally left the company. The third project manager tried his best but clearly had no understanding of our goals. We wasted time trying to explain everything from the beginning and had multiple arguments about how the solution should work.

What did you find most impressive about this company?

A few developers actually tried to communicate with us. They showed greater interest in our project than the team’s management.

What tips or recommendations do you have?

They need to rethink their entire approach, especially regarding communication and attitude. They’re not customer-focused at all, except during the tender process when they promised to deliver everything.

I've wasted so much time fighting with dook.pro; it’s been a nightmare. 

1.0
Overall Score I'm shocked by how badly they treat their customers.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Because of dook.pro, the whole project was delayed.
  • 2.5 Cost
    Value / within estimates
  • 2.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer
    I can't recommend them in any way.

Company response

This comment was provided by Dmitrij Żatuchin, CEO of Dook.pro, on February 15, 2018.
 
For us, the customer always comes first as we believe this key principle keeps companies relevant, competitive, and growing. We don't settle until the customer is 100% satisfied.
 

Every project is delivered according to the mock-ups prepared together with the customer and does not launch without their approval. We always keep the client informed about the progress, changes, and consequences of changes affecting the delivery of the final product.

 

In this particular case, the project budget from the customer's perspective was kept at the same level, even though we increased support on our end.

 

We are very proud we have grown from a small startup to a public company and every day dozens of companies work with us. We help them reach their business goals through listening, analyzing, understanding the needs and expectations of end-users, and software development closely collaborating in one team.

Python Web Dev for Financial Tech Firm

“[T]hey always have accurate timescales and good-quality work.”

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2015 - Ongoing
Project summary: 

dook.pro augmented in-house staff with Python developers. The team wrote parses that were integrated into a web platform.

The Reviewer
 
11-50 Employees
 
London, United Kingdom
R&D Project Manager, Fintech Firm
 
Verified
The Review
Feedback summary: 

Effective communication and a clear workflow make dook.pro a great partner. If issues arise, they quickly solve them, and they’ve gained a strong knowledge of the fintech industry.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the R&D project manager for a financial technology firm. We make limit order book data from exchanges available in a central platform and provide a platform for people to investigate the data and work with the data and analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dook.pro?

We needed to get a beta version of a platform out quickly. We had to incorporate different exchange feeds and integration protocols for multiple trading venues (of which there are over 150, representing over 10,000 liquid tickers), and we had to work with a number of those in parallel.

SOLUTION

What was the scope of their involvement?

dook.pro provided additional developers to support our in-house staff. Our internal team conducted the initial conversations with the exchange and data providers to work out the data formatting and the technical details, which we shared with dook.pro developers. They wrote the parses in Python based upon the initial set of specifications and the test data that we provided, and we then integrated the parses into our web platform.

What is the team composition?

Six Python developers from their team are assigned to our project.

How did you come to work with dook.pro?

dook.pro was involved with our company shortly after it first launched. They already knew about our business and the format of our data, so we knew they had the skills.

What is the status of this engagement?

We began in March 2015 and are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work has been part of a larger collaboration, so we don’t have any data that specifically reflect their impact. They’ve provided 14 parses so far and always have accurate timescales and good-quality work. There are some issues, but we’re able to address those with close communication.

How did dook.pro perform from a project management standpoint?

We've had a dedicated project manager who provides weekly updates and is available through Slack (which is helpful when working with developers in a different country) and telephone. We track their progress through Jira.

We use Slack for instant messaging, which is helpful when you have developers in a different country.

What did you find most impressive about them?

I’m impressed by their flexibility and the knowledge of our business that they've built up over time.

Are there any areas they could improve?

No, I don't think so.

Do you have any advice for future clients of theirs?

If you can, visit them on-site and in-person first. It makes remote communication a lot easier afterward when you’ve already met face-to-face.

4.0
Overall Score We collaborate well.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Any changes to the timelines have been addressed and justified.
  • 3.0 Cost
    Value / within estimates
    We got good value for the money.
  • 4.0 Quality
    Service & deliverables
    They provide good-quality deliverables.
  • 5.0 NPS
    Willing to refer
    I'd recommend them.

Frontend Web App Dev for Patient Therapy Management Platform

"They’ve completely integrated with our process, without any issues."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2017 - Ongoing
Project summary: 

dook.pro developed the frontend of a web application using ReactJS based on provided user stories. dook.pro continues to act as an extension of the internal team, augmenting development when needed.

The Reviewer
 
11-50 Employees
 
Munich, Germany
Product Owner, Healthcare Company
 
Verified
The Review
Feedback summary: 

The team has completely integrated with expected processes and works hard to completely understand each requirement. dook.pro remains responsive and communicates daily through video conferences. They are subject-matter experts and often offer advice and improvements throughout development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the product owner of a healthcare company developing an application for patient therapy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with dook.pro?

We have a powerful platform and we needed to create a new web dashboard for it.

SOLUTION

What was the scope of their involvement?

We have written the backend part of our technology in-house. dook.pro has written a frontend web application using ReactJS, based on our user stories.

The platform they’ve built is quite flexible, so, anytime we want to change something, it’s easy for dook.pro to incorporate those changes. This is a sign of a good underlying infrastructure for me.

What is the team dynamic?

We have used dook.pro as an extension of our team. We have no key account manager or project manager on their side. A couple of their developers have joined our team and integrated into our process. We also have a tester and an iOS developer on their team, in the same augmentation format.

How did you come to work with dook.pro?

I made some Google searches and looked at between five and ten companies. There was no recommendation involved, as far as I can remember. dook.pro had extremely open communication. We had a conversation about what they planned to achieve (which turned out to be true in the end), and they had people ready to start within a couple of days.

How much have you invested with them?

The cost of their work was above $200,000.

What is the status of this engagement?

We started working with dook.pro in March 2017, and have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

What we like about dook.pro is that, rather than focusing on metrics, they purely integrated with our process. It feels more like we’re building a product together, and less like working on a set project. We’ve never had to discuss any KPIs; there is simply a common understanding of what’s right and wrong.

They’ve completely integrated with our process, without any issues. There hasn’t been any friction; they’ve tried to understand how to work with us from day one, and adjusted to it. dook.pro has brought quite a bit of feedback on how to improve the product, even on things they’d just built. They had no problem saying that a part they built could be even better if we let them invest some time in it. The transparency and proactive approach to quality are very nice.

How did dook.pro perform from a project management standpoint?

We’ve never had an issue regarding responsiveness. Timelines are a bit more fluid for us, but the communication around what can be achieved over a certain period is very good. Rather than putting pressure on them to achieve a certain timeline, we focus on quality. dook.pro is quite good at telling us how long things will take.

We have met them in person, but the overall collaboration has been remote. We communicate through daily video conferences and a project management tool, JIRA.

What did you find most impressive about them?

They see their role as a subject-matter expert. dook.pro has guided us forward on doing things right.

Are there any areas they could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It’s a difficult question since we don’t have proper timelines. We are happy in general.
  • 4.5 Cost
    Value / within estimates
    I don’t know the exact cost, though.
  • 5.0 Quality
    Service & deliverables
    We like the modular nature of the product development. We can easily extend functionalities, without rewriting them.
  • 5.0 NPS
    Willing to refer