What evidence can you share that demonstrates the impact of the engagement?
It’s been a tedious process getting the site up and running. DMS Designs is fast at responding and getting work done, but there’s a lot of graphic design on the site that needed our approval. Results have been positive. Derek takes our direction on how we want our work to look and feel. Projects that DMS Designs created have received media attention. That has been positive for our brand and sales.
How did DMS Designs perform from a project management standpoint?
DMS Designs gave us a timeline at the beginning of each project. Their team always stuck to the schedule, either delivering on time or early. Just like any other company, there were a few delays and issues, but their team always communicated that to ours.
What did you find most impressive about them?
Their maintenance support is noteworthy. If there’s an issue, DMS Designs fixes it right away. Their design work and technical knowledge are great, but I mainly appreciate their reaction to technical problems. Those are important because we rely on our site for sales.
Are there any areas they could improve?
Instead of using spreadsheets, I would like a new management portal on the project management side to see the progress of jobs.
Do you have any advice for future clients of theirs?
Clients should be clear about how they want their projects to look and feel. When it comes to our site, we provide a lot of drawings and details on how we want things to function. Being super clear about your vision and goals saves time.