DKS Systems

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager of Wellworth Coworking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DKS Systems?

We hired DKS Systems to build our website and the entire infrastructure of the backend, as well.

SOLUTION

What was the scope of their involvement?

To start the project, DKS Systems built the initial landing page of our site. They used Nexudus to build the entire infrastructure of the site and integrated the front- and backend of the platform. 

Along with this, they also provided several customized features, making it very unique for our needs. In case we need to make external changes in the future, they also educate us on the steps they’re taking and explain the process. 

What is the team composition?

Kathy (Director of Account Services, DKS Systems), Mark (Creative Director, DKS Systems), and a project manager support our engagement. 

How did you come to work with DKS Systems?

Someone from DKS Systems has a connection with our billing manager, so they introduced us. They were a great choice for us because we liked that someone on our team knew them.

How much have you invested with them?

The engagement had been ongoing before I joined, so I’m unsure of the total cost. Since I began working with them the price has been around $10,000, which doesn’t include the landing page or consultations previous to the development. 

What is the status of this engagement?

The bulk of our project was completed between March–October 2018, but they still supply ongoing support for any developments or changes that we need. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although I don’t have any specific metrics, we’re very satisfied with their work. We appreciate their efforts and the entire process has been seamless. 

How did DKS Systems perform from a project management standpoint?

We primarily communicate via email. If it’s urgent, I can call them but I always hear back in hours, if not minutes. They keep track of the time and budget very well. If we’re running out of resources, they make changes and keep us informed about their choices. Overall, communication has been fantastic between our teams. 

What did you find most impressive about them?

They were willing to learn a complex software and work with our needs, which was great. They helped guide us in the right direction and created the best, cleanest final product. There have also been no surprises about costs or constraints because of how communicative they are. 

Are there any areas they could improve?

Although everyone would love lower prices, there is no area for improvement. 

Do you have any advice for potential customers?

Bring a detailed plan to the project. If you give them vague instructions, they’ll create something that may not match your ideas. Allow them to help you achieve the best UX possible by describing your ideal end result.