What evidence can you share that demonstrates the impact of the engagement?
For our cash outlay, we’ve received a tremendous amount of value that far outstrips the amount we’ve paid.
We formed a partnership with PSU that has already started, and they’re writing grants. So, we’ve been able to use the product to form strategic partnerships with major institutions.
Also, the alpha testing round led to some greater income on my side because some of our larger consulting clients saw what we were trying to do. We used the system to plan out the decision making for the largest construction company in the US. It helped plan how they would handle the height of the construction season.
Now, we’re using the beginnings of the beta solution to plan what we’ll do now that all the construction sites have been shut down. We’re also using it to plan what will happen when everyone starts to trickle back to work. It’s been really helpful for that.
How did Dizzain perform from a project management standpoint?
It was ridiculously effective. Natalia and Alex are excellent communicators. They are clear and creative at the same time. They could have just been hired to be developers. But, they cared enough about us and what we were building to make sure they were providing good input. When we had conversations as a team, they would always participate, even if we weren’t talking about development.
During the project, we used Asana tickets and Slack to communicate directly with our developers. We used voice and video chat to communicate with Alex, Matt, and Natalia.
What did you find most impressive about them?
Right from the beginning, the team was interested in the scope of work that we’d given them. They went away, talked about it, and they read up on psychology. They came back with enhancements to what we had already discussed that were deeply thoughtful, attentive, and strangely beautiful.
I care deeply about quality work. I take great delight in quality work when it’s done, and I get testy when it isn’t done. Working with them has been a delight. I’ve never had to worry about the quality of their work. They’ve never signed themselves up for an overly aggressive timeline that would compromise quality.
When we suggested we’d like a certain delivery by a certain date, they always figured out what the highest quality deliverable would be by that date instead of trying to do everything and disappointing everyone. That is the hallmark of a professional organization, and I wouldn’t say these things lightly.
Are there any areas they could improve?
I could have been less busy and more attentive to when they needed things. They were actually going faster than I was. Their production was outstripping my ability to support that production.
Do you have any advice for potential customers?
Always be willing to have a detailed conversation about what you want to have built. Then, take their recommendations seriously. Also, when I give someone a task, I typically build out a plan for that task. I appreciated that they would tell me, “this is going to take a little bit longer, or you’ve put too much time over here.” So, treat them like a partner and not a handyman.