Dixelar

Introduce your business and what you do there.

I’m the marketing manager of a skincare company that creates bioactive ingredients from microalgae.

What challenge were you trying to address with Dixelar?

We were focused on creating scientific marketing materials and presentations because we wanted to pitch the products to scientific teams. That’s why we needed classic resources who could help us support the slides. We also were having problems with the resolution of our pictures and needed help to have nice pictures of our products on our website.

What was the scope of their involvement?

They created 3D digital designs for several microalgae species based on real pictures from a microscopic microalgae. The designs were PNG files and flat images. Dixelar gave them volume and perspective in terms of UX.

What is the team composition?

Oleg (Creative Director) was our main point of contact.

How did you come to work with Dixelar?

We found Dixelar through a freelancer platform service where companies would post projects, and freelancers could apply for them. We had worked with them on two projects. The first time, we hired Dixelar through the platform, but for the second project, we decided to hire them directly.

How much have you invested with them?

We spent less than €5,000 (approximately $6,000 USD).

What is the status of this engagement?

The first interaction we had with Dixelar was in January 2019. The last project they did for us ended in March 2021.

What evidence can you share that demonstrates the impact of the engagement?

The materials we got from Dixelar were high-quality graphic designs, and we loved them. We were always happy with the results because we were constantly exchanging feedback with them. Dixelar did an amazing, fast, and efficient job.

How did Dixelar perform from a project management standpoint?

Dixelar responded to our feedback quickly and incorporated all the changes we told them. They are really fast in terms of delivery and flexible in their timing. That was fantastic. 

We didn’t use any project management tools — we had a very direct communication process. 

What did you find most impressive about them?

Dixelar was relatively a small company, so they had the flexibility to adapt to the project. We found other agencies where we struggled with deadlines, but Dixelar was always on time. That’s what made us continue with our relationship.

Are there any areas they could improve?

Dixelar was located in Ukraine, so they behaved like Germans in terms of invoice payments. If an invoice was not paid, they insisted, and sometimes those activities took time. However, Dixelar worked with intent, and we liked that.

Any advice for potential customers?

I recommend being really clear with the brief at the beginning of the project and give Dixelar all the tools they need. That can avoid excessive reviews of the project. If people give Dixelar the correct direction, they will create great results in a short timeframe. At least, that’s what we learned from the first time we worked together. For the second project, we knew what we needed and wanted, and Dixelar did their work extremely fast.

Please describe your company and your position there.

I am a digital marketing executive working in Sprout Asia. Sprout Asia is a corporate service provider taking care of incorporation, accounting, taxes, payroll and compliance needs in Singapore.

For what projects/services did your company hire Dixelar?

We hired Dixelar to get a short animated video ad done in a short span of time.

What were your goals for this project?

We wanted a 30 - 40s video to create awareness of Sprout's accounting & bookkeeping services on social media. The ad was to essentially highlight that:

1. Accounting & bookkeeping take a lot of your time & effort.
2. Improve your business efficiency
3. With Sprout's Xero Starter Pack, free up precious time & gain access to a panel of experts
4. Sprout creates a customized Xero account for you to track from payroll to expenses & guide you on how to link your bank account to it
5. Start using Xero to invoice your customers & pay suppliers to track cashflows
6. Also, upload receipts to HubDoc mobile app for auto-logging of claims in Xero
7. Collaborate with Sprout's bookkeeper/accountant at any time

How did you select Dixelar?

Oleg from Dixelar applied for the project on Upwork. After shortlisting a few suitable candidates, we decided to go Dixelar as we decided that their video art direction was most appealing and appropriate for us, and they had done something similar before.

Describe the video(s) and the process in detail.

The storyboard and brand images was given to Dixelar at the start of the project. They completed the animated video in the direction that we requested.

What was your vendors' project management or feedback process?

Oleg from Dixelar was very responsive to our replies/comments. Their team managed to produce the video in a short time span of only a few days.

Can you share any outcomes from the project that demonstrate progress or success?

Our management as well as our partner Xero approved of the Dixelar's video.

How effective was the workflow between your team and theirs?

It was a simple project which required minimal project management. Storyboard was provided to Dixelar at the start of the project. Email was the main mode of communication and Dixelar was always quick to respond.

What did you find most impressive about this company?

Fast delivery of work.

Are there any areas for improvement?

We noted some minor issues like poor choice of font size and wrong usage of word. Better eye for these details would be good.

Please describe your company and your position there.

ZAPTEC is a young, Norwegian tech company that in just a few years’ time has become a world-leading producer of smart EV charging systems. I am a Market- and Design Advisor there.

For what projects/services did your company hire Dixelar?

Animation of the company and how it works.

What were your goals for this project?

To have a 30 second animation.

How did you select this vendor?

Through Upwork. Oleg was one of approximately 10 proposals we received.

Describe the project in detail.

To animate a 30 second annimation to show how the ZAPTEC solution is working.

What was the team composition?

We worked with Oleg only.

Can you share any outcomes from the project that demonstrate progress or success?

We have a good 30 second animation to use.

How effective was the workflow between your team and theirs?

We had a great working relationship with Oleg.

What did you find most impressive about this company?

It worked fast and it was easy to communicate with them.

Are there any areas for improvement?

N/A.

Please describe your company and your position there.

I am the founder of Zudello, a medical machine learning company.

For what projects/services did your company hire Dixelar?

We needed an experienced animator who could tell a story in a high-quality animation for a hospital proposal.

What were your goals for this project?

We wanted a one-minute 3D animation that would be ready within four days.

How did you select this vendor?

We searched online for animators and video producers. We chose Dixelar from a short list due to their customer service, affordability, and flexibility.

Describe the video(s) and the process in detail.

After we chose Dixelar, we built a story board together and they provided planning input during our discussions. They provided the first version of our Rubik’s Cube video the next day. We added some additional screens in the editing process.

What was your vendors' project management or feedback process?

They provided regular updates and a progress video each day. We made changes along the way.

Can you share any outcomes from the project that demonstrate progress or success?

They delivered a high-quality video in time to submit with our proposal.

How effective was the workflow between your team and theirs?

Oleg (Owner, Dixelar) worked Australian hours to make sure they delivered on time. We also had communication with the team twice a day when our working hours aligned.

What did you find most impressive about this company?

The customer service and collaboration were outstanding, but the speed with which they delivered stood out the most.

Are there any areas for improvement?

We were very happy with the outcome and have no complaints.