Could you share any statistics, metrics or user feedback that would demonstrate the quality of their performance?
In general, most of the feedback that we've received has remained positive, very positive. We got positive feedback from other partners who work in the same industry as Divio, and they like it very much. We also got some positive feedback from our own end customers. The website is much easier to handle, the navigation with the website is responsive, and it's a much more intuitive user experience. In general, the people were happy about it. We've been very pleased.
When working with Divio, is there anything that you'd consider unique about their practice?
The developers are very accessible if you have requests. They find a solution most of the time, and when they do, it's rarely an unnecessarily complex one. It's also easy to talk with them. They can translate the things that they do into layman's terms and present only the most vital information to us. They do a really good job, I can say. They were not overpriced. The mix of everything together was perfect for us to work with them.
They also have great maintenance and support services. They have a very efficient ticketing system. If we need support, we open a ticket there and they can begin working on a fix. Everything is very clear to us.
In hindsight, are there areas in which they could improve?
Divio is now a larger company than they used to be, and I think they have many more resources in development and design. In general, I think they have a good balance of technical, creative, and strategic talent.
What advice, if any, would you give a future client of theirs?
One advantage we had is that we are very regional, and Divio is very close to us. That helps a lot of things when working together with an agency. We could meet in person many times. I would suggest other clients try to replicate that situation if at all possible; otherwise, it might be difficult to convey exactly what you want to them. It wouldn't be impossible, but it definitely makes a difference.