Divinut is a vibrant company that provides various services to help businesses succeed. Our services include Inbound and Outbound Call Centers, Customer Support, Telemarketing, Web Design & Development, and Digital Marketing. We take pride in our skilled team, passionate management, and tech-savvy experts dedicated to delivering top-notch service. Our Services: Inbound and Outbound Call Centers Our talented team handles both incoming and outgoing calls to ensure smooth and effective communication. We manage customer inquiries and sales calls with a focus on quality and efficiency. Customer Support We know how important great customer support is for building strong relationships. Our dedicated support team responds quickly and effectively to customer needs, helping to boost satisfaction and loyalty. Telemarketing Our experienced telemarketing team helps businesses grow by reaching out to potential customers. We use proven techniques to generate leads, set appointments, and close sales, driving your business forward. Web Design & Development Our tech experts create beautiful and functional websites tailored to your business needs. We ensure your online presence is strong and user-friendly, helping you attract and retain customers. Digital Marketing In today's digital world, having a strong online presence is essential. Our digital marketing team uses the latest strategies in SEO, social media, content marketing, and more to increase your brand visibility and engagement, driving traffic and turning leads into customers. Why Choose Divinity? Skilled Professionals: Our team consists of experts who provide high-quality service in their fields. Passionate Management: Our leadership is dedicated to excellence and committed to customer satisfaction. Tech Enthusiasts: We use the latest technology to offer innovative solutions and outstanding tech support, keeping your business ahead of the competition.
Call Center Services & Back-Office Support for Mktg Agency
Back Office OutsourcingCall Center Services
Confidential
May - July 2024
4.0
Quality
5.0
Schedule
4.0
Cost
5.0
Willing to Refer
4.5
"They were highly responsive to our needs."
Jul 25, 2024
Operations Manager, Solar X
Anonymous
Advertising & marketing
Dhaka, Bangladesh
1-10 Employees
Online Review
A digital marketing agency tapped Divinut to provide call center services. The team focused on cold calling potential customers. They also provided back-office support.
Thanks to Divinut's help, the client generated over 150 quality leads and scheduled 30 appointments with key decision-makers; they also grew their sales pipeline by 20%. The team always adhered to deadlines and promptly responded to the client's needs. Their proactiveness and dedication stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Operations Manager of Solar X
Describe what your company does in a single sentence.
Digital Marketing Agency
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Divinut to accomplish?
Getting more clients
SOLUTION
How did you find Divinut?
Online Search
Referral
Why did you select Divinut over others?
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Divinut were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I recently hired Divinut Business Resources for cold calling and back office support, and they did an amazing job. Their team generated quality leads, set up appointments, and managed our data perfectly. They were efficient, professional, and always on point. I highly recommend them for any BPO services!
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Divinut Business Resources generated over 150 quality leads and set up 30 appointments with key decision-makers. They managed our data flawlessly, with a 99% accuracy rate, and processed all documents on time. Their efficiency and professionalism were top-notch, leading to a 20% increase in our sales pipeline. I highly recommend them for any BPO services!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was excellent; they consistently met deadlines and ensured clear communication throughout. They were highly responsive to our needs, quickly addressing any concerns or changes. Their efficiency and professionalism led to a 20% increase in our sales pipeline. I highly recommend them for any BPO services!
What was your primary form of communication with Divinut?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed me most was their proactive approach and dedication to understanding our business needs, which led to a 20% increase in our sales pipeline. I highly recommend them for any BPO services!
Are there any areas for improvement or something Divinut could have done differently?
One area for improvement could be providing more frequent updates on project progress. While their communication was clear, more regular updates would have been helpful for tracking ongoing activities. Overall, I highly recommend them for any BPO services!
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