Bringing value through innovative IT solutions

Dikonia is a veteran coding, marketing and design agency that has created legendary campaigns, user friendly and effective web applications, innovative, out of the box custom solutions and on track, efficient business process automation software for companies from myriad industries. Our unique proposition lies in our name ‘Dikonia’.

Derived from the Greek word ‘Diakonia’ which stands for ‘working with care’, we bring extensive market desired skills with the ability to convert your goals into project objectives and robust management for uber successful completions.

 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2012
Show all +
Mohali, India
headquarters
  • Dikonia
    E-196, Phase 8B, Industrial Area
    Mohali 140308
    India
    +91 98764 14156

Portfolio

BeautiFinda - Booking Engine

Project Link: www.dikonia.com/beautifinda.php

 

Project Brief

BeautiFinda, a major beauty services provider in Australia, wanted to have an appointment booking module developed and integrated to their WordPress website. As easy as it may seem but, the model of booking module was to be modeled after Airbnb which was a challenge to overcome keeping in mind limitations of customization of WordPress. Team Dikonia with its skills did the job to perfection and exceeded client's expectations.

Bizzied - Project Management Portal

Project Link: www.dikonia.com/bizzied.php

 

Project Brief

A well reputed Australian client, came up with an idea to build a complete Project Management portal on the lines of Kanban and with an inspiration from Trello, adding to it some new features of his own. SRS documentation with DFDs, UI building, Agile development methodology was the approach adopted by our team to make the project successful. To maintain security and real time data on the application combination of Laravel and Node.js was chosen for the development.

Miguel's Formal Wear - Fashion Retail Store

Project Link: http://www.dikonia.com/miguelsformalwear.com

Project Brief

One of the leading Men's Fashion Retailer in Virginia Beach, USA wanted a complete revamp of his website and adds more features for his customers to interact with it. Since, it was a major revamp and lots of new functions to be built; we chose the website to be custom built in Laravel. This gave us the edge not only to build custom functionalities easily but also to keep the performance intact and enhance the user experience.

Miguel's Formal Wear today has a very compelling website with modern elements and sleek design which is becoming very popular with his customers and contributes to his business as well.

We are already into building Business Process Applications for them and managing their SEO campaigns.

CityBuzz - GPS based Directory App

Project Brief

CityBuzz is an app for residents and visitors acting as their one stop resource for detailed city information. This app allows to conveniently search for places to eat, shop, drink, relax, get bus and train schedules, emergency numbers. Information regarding weather, banks, government holidays, news, jobs, to-let openings and so much more are made available to the user. CityBuzz is built with a robust backend that manages all the content on the application, as well has manages payments, scheduling, and client listings for operational purposes.

Link to Portfolio: www.dikonia.com/citybuzz.php

EPA - iOS Training App

Project Brief

This training mobile application is part of a larger training system, designed to provide training to groups of people in a 3D immersive environment. The application enables testing of trainees, and is eventually responsible for generating completion certificates for individuals who have completed a training module. Built on the technologies of Laravel and Angular JS, the backend of the application is used for content management, user management and keeping records of progress of trainees. The front end mobile application is designed to a simplistic interface, using which trainees participate in quizzes for every module. Integration of QR codes, and live updates, ensures that trainers and the admin can keep a check on possible cheating, making this system very secure.

Link to Portfolio: www.dikonia.com/epa.php

HR Tools - Human Resource Management Application

Project Brief

Starting with simple stand alone modules to help Aspect Studios, a design company based in Australia, with managing their employees, HR Tools has come a long way to become a complete Human Resource Management Application. HR Tools started off as a way for management to connect with their employees to understand an employee’s expectations, and as a means of communication when it came to evaluating an employee. From there, the application has grown to include survey systems, project management, time management, leave management with three distinct user types of ‘Company’, ‘Manager’ and ‘Employee’. Based off this custom tool developed for Aspect Studio, today one can subscribe to the online SaSS versions of the product on HRtools.com.au

Link to Portfolio: www.dikonia.com/hrtools.php

Eviva - Custom ERP Solution

Project Brief

A custom Enterprise Resource Planning (ERP) web application was built for Eviva Ltd., a UK based engineering solutions firm. The application was built to automate, and make accessible various business processes that help the firm keep track of several aspects of day to day running of their operations. This includes billing, human resource allocation, financial estimations and document management. The extensive system was built after thorough discussions to understand the underlying principles and requirements of the business operations undertaken at Eviva Ltd. The outcome is an ERP application that is insightful and efficient, helps with cost cutting, and with identifying of resource allocation.

Link to Portfolio: www.dikonia.com/eviva.php

Turnip - Food Ordering Applications

Project Brief:

A growing startup in Switzerland required Web and Mobile Applications to be built for their business of Food Ordering. There were challenges in the task for the detailed Admin Panel to be built and we were able to meet the requirements successfully. Keeping in mind the customization and scope of the project, CakePHP with MVC advantages was chosen as development technology for the project.

Link to portfolio: www.dikonia.com/turnip.php

Reviews

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Web Development for Restaurant

"They are pretty good. They are very responsive to any feedback and requests."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

Dikonia designed and developed a website that processes users’ orders and prints them in restaurants. They are now building an in-house project management software.

The Reviewer
 
1-10 Employees
 
New York
Brian Chan
Manager, Eny Media
 
Verified
The Review
Feedback summary: 

Although communication can sometimes be a challenge, Dikonia delivers satisfactory work and responds well to feedback. Time zones caused occasional difficulties, but there were no other areas for improvement.

BACKGROUND

Introduce your business and what you do there.

Eny Media is a small web design company that designs websites for restaurants. I’m the manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dikonia?

It’s easier for me to hire freelancers to help with the projects.

SOLUTION

What was the scope of their involvement?

They designed and developed a website for one of my customer’s restaurants. The website takes and processes orders for users. When a user signs up on the website, they can place their order and it will print out on their printer. The website is built using PHP and MySQL.

They are currently designing and developing our in-house management software. It’s a pretty simple project. That is also based on PHP.

How many resources have been assigned to your project?

There were between four and five resources assigned to my project. I was only in contact with the project manager.  

How did you come to work with Dikonia?

I found them on Upwork. I chose a company based on first come, first served. I pick whoever responds first to my messages to see if they’re timely. I talked to them and looked at their previous projects.

How much have you invested with Dikonia?

I’ve spent between $30,000 and $40,000.

What is the status of this engagement?

I started working with them in February 2017, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We don’t keep track of any metrics. They’ve done pretty good. There are times where there is miscommunication. If I send an email and they don’t understand the project, we do demos and video conference calls to point out what we need. We are not in the same location so we have to do the conference calls to resolve the misunderstandings. We have our QA team that tests the software. Anytime we have a problem, we contact Dikonia and they address it pretty quick.

How did Dikonia perform from a project management standpoint?

They are pretty good. They are very responsive to any feedback and requests.

What did you find most impressive about Dikonia?

They are pretty responsive.

Are there any areas Dikonia could improve?

There are in a different time zone so I need to call them at midnight sometimes. I’ve only done two projects with them, so I don’t know of anything they can improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    My schedule is very flexible. They are meeting deadlines.
  • 5.0 Cost
    Value / within estimates
    It is cost effective for us so that we don’t need an employee in-house.
  • 5.0 Quality
    Service & deliverables
    Things I ask them to do, they take care of for me.
  • 5.0 NPS
    Willing to refer

Web Development for Architecture Company

"They are responsive, understanding, and reasonable in commercial terms."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2014 - Ongoing
Project summary: 

Dikonia designed and developed custom HR and project management software that was cloud-based. The platform streamlines HR functions and allows greater connectivity across the company.

The Reviewer
 
51-200 Employees
 
Australia
Former CEO, Architecture Company
 
Verified
The Review
Feedback summary: 

When project briefs were sloppy, Dikonia delivered off-track work, but when the briefs were specific, they delivered perfectly. At first, the team failed to deliver fully tested code, but the implementation of a test bed server solved the problem. They deliver on time and take feedback well.

BACKGROUND

Introduce your business and what you do there.

We are landscape architects and urban designers, and we also incorporate wayfinding and signage. So, we’re a consulting firm of around 165 people in five geographic locations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dikonia?

We had a need to better manage our HR and project management processes. We wanted a web-based platform that would improve transparency and efficiency or reporting and provide a simple to use platform. 

We reached out to a partner because the cost of off-the-shelf products was exceptionally expensive, and no one platform could fill both our growing HR and project management needs.

SOLUTION

What was the scope of their involvement?

We determined that the most effective solution for us would be to do something in-house, for both addressing our needs and being more cost-effective. We have basically a cloud-based solution that we’ve been working on for about four years with Dikonia. They implement everything we need behind the scenes. We tell them what we need done or features we need incorporated based on our own experiences and feedback we have from our staff.

We developed an in-house piece of cloud-based software that allows us to better interact and manage our day-to-day HR needs. It doesn’t remove the need to meet with people, but it streamlines the process in HR management, makes it more transparent in terms of visibility up the line to managers, supervisors, and even company directors if they choose. On the other side of that, it empowers our people by providing individuals and team leaders with visual transparency about their projects, how their financials are operating on each project, how teams are operating in terms of usability, availability, and how each project is performing financially. That then rolls up to each individual geographic location for each of our directors.

It’s a multi-scaled tool that provides a high degree of user functionality. We’re currently completing what we hope will be the last major development of that platform, which is about to start next July. We’re currently preparing the brief for that.

We wanted to create a piece of software that no one had to read a manual to use. We knew that, if you had to read a manual, it’s probably going to fail. Users can go on the platform and work it out without a lot of training, although we do have an induction process. It is very simple and intuitive to use. It does a lot of things behind the scenes that are semi-automatic. When somebody enters data into the HR platform, or a manager responds, automatic notifications can be set up to be sent by email to the right people. People are aware of things happening in the business that should happen, so it takes away a lot of the pain of calendar reminders and checking up on things.

On the other side, it just gives us an ability to actually see information that we previously couldn’t at our fingertips. We can run a multiple of reports on clients, projects, individual and team performance with the click of a button. It does a lot of things we used to try to do in Excel, but not very well, as we grew. It also makes sure that, across a company that’s spread into five physical locations, all the information we get back at head office is always consistent. It’s really about transparency and consistency.

For our very first release of the software, Dikonia did the design. Subsequently, we modified that and took it to a slightly more of a user experience with a graphical interface. It looks like what you’d expect software to look like today. Our first release four years ago was very simple. It was still very functional, but it didn’t have the kind of interface we have today. I believe it just uses PHP and MySQL.

We have some slight latency issues with some of the data that’s presented graphically, as it’s pulling a lot of data off the cloud and trying to generate graphs and image-based data. We’re looking at maybe converting it to a different platform, and the developers told us in the very beginning that might be needed if it got to a scale where the database was very large. After several years of use, we have quite a large database.

The platform has API interfaces so we can get data straight out form our platform to our accounting software. Dikonia also developed mobile apps for various components of the software that we have not launched yet. It’s not just a desktop interface. Although the mobile apps are not actually launched, you can actually get the Android app, but not the Apple one yet.

How did you come to work with Dikonia?

We located them online. They were open and very easy to talk to and collaborative. They understood our needs.

How much have you invested with Dikonia?

We've invested approximately $40,000 USD to date.

What is the status of this engagement?

We began working together in October of 2014, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are still evolving the project. It is a work in progress, but it's implemented fully across our organization. It is widely accepted by the younger staff. Less well accepted by older staff but that is a generational issue, not related to the software.

We implemented two major fully integrated systems “for dummies” that has achieved quite wide take up across a geographically spread organization with in excess of 150 people.

How did Dikonia perform from a project management standpoint?

We’re quite happy with what they do. They deliver usually on time, and sometimes they’re ahead of schedule when we have major upgrades. We’re fine-tuning now, so for most of the modifications or changes, they’re able to implement and get it right the first time. Sometimes the communication from us isn’t fully clear, or they misunderstand our meaning. I think that happens because we’ve been working together for three years, and each party knows the other quite well, so we don’t go into lengthy briefing like we used to.

For example, if we have a major upgrade or a major chunk of work, we will prepare a proper brief, they will respond to that, so we know exactly what we’re going to get at the end. We’ll know how long each piece of work takes, and together we will prioritize delivery. It will roll out very smoothly on a test server. So, on that front, we’re very happy and we think they’re excellent. When we get it sloppy, because it’s an internal project, it probably doesn’t have the same rigor that we would apply to a client-based project. That’s when we find we get problems, because we’ve been sloppy. We’ve sent off an email without a quick fix. We haven’t really specified exactly what we wanted, and we don’t get back what we want.

I think our learning has been that, provided our briefing is very clear and there’s an interrogation of that to ensure understanding on all sides, they’re excellent. If we fly a little off-the-hip and have a quick update, it doesn’t always come out as we expect.

They have requested a number of tools, but I can’t remember the names. They’re basically online tools that people use for developing software. However, we run and operate the bug fixes by an Excel spreadsheet, so it’s like a ticketing sheet, which is very simple. The developer did offer a number of platforms, but we had already come so far down the track when this was talked about that we were really just doing incremental upgrades and development. The bulk of the stuff behind the scenes had already been done.

What did you find most impressive about Dikonia?

They are responsive, understanding, and reasonable in commercial terms. They respond positively to critique.

Are there any areas Dikonia could improve?

​​​​​​At times, we have found that their internal testing and proofing could be improved. We now always upgrade or roll out major new changes to a test bed server and run this for a few weeks to a month before updating to our live server. This has ironed out software bugs. We basically run the testing and have a period of bug fixes, which Dikonia undertake at no charge.

4.5
Overall Score No one’s perfect. In an ideal world, I would love not needing to jump into emails when we’re doing major upgrades and exert some pressure.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    When we have a major change done and things don’t quite work out right, it delays the delivery to our end stakeholders. We find that they’re great 90% to 95% on the time, but 5% or 10% of the time, we don’t understand why it’s taking so long.
  • 5.0 Cost
    Value / within estimates
    They’re very good to work with on that front. If we had an off-the-shelf product for the past three years, we would have spent 5 times the amount we spent with a developer.
  • 4.5 Quality
    Service & deliverables
    I think they’re excellent, but where they fall over is on those things that we’re sloppy on ourselves.
  • 5.0 NPS
    Willing to refer
    I’ve never worked with another developer. I give them a 5 simply because we’re very happy with their service, the value for money, and the quality.