Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We have consistently advocated and evangelized the power of Solodev as a CMS platform. There hasn't been a single implementation of the software that didn't allow the marketing personnel outside or inside of my organization to get up-to-speed quickly and start building things on their own.
For me, success comes when I can start to automate clients' processes. We can deploy their solution, but my vision is to allow clients to become the most powerful operators of it on their own. In all of the many instances where we've brought Solodev in as a platform for a client, they've had successful outcomes with managing their web strategy, ultimately giving the marketing team the ability to do more with less. At the core of all of this is a powerful story around productivity. If a marketer can become more proficient at building landing pages, creating campaigns on a dime, and managing them not only through implementation but through measurement and post-mortem analysis, then they will have a powerful tool. The less they have to improve with IT and the complexities of development, the better.
From an IT perspective, Solodev is a fantastic model because it's highly validated security-wise. I don't wrestle with the same dilemma of whether or not it's going to be hacked like I would with WordPress and open-source platforms. Solodev is a locked-up, powerful, and trusted tool. It's essential that we're not trusting the online parts of businesses to something that isn't protected.
How did Solodev perform from a project management standpoint?
Solodev's team has been amenable to using whatever project management platform we had in place at the time, which may have been something like Basecamp, Slack, and other web-based applications. Solodev has an outstanding internal service model; I haven't had any issues with how our account managers are maintaining and managing our process. Solodev has internal project management staff which can help the kickoff meeting, establish benchmarks, and hold us accountable to holding them. There has been predictable scope creep, but it hasn't typically come from Solodev's end, but rather from client scope or objective changes. Solodev's team has been able to sink its teeth into anything we've asked for.
What did you find most impressive about Solodev?
Solodev's people have been fantastic communicators. I don't like to see CMS platforms or other software we purchase as being simply tools. If there are people who come along with those solutions, with whom we can form a relationship, it just that much more powerful. Many of these things can be very complex, especially in the space of using CRM [customer relationship management] or CMS platforms in order to reach objectives. They need to be integrated and supported, which almost always comes with issues and challenges. Solodev's team has this buttoned-down.
Are there any areas Solodev could improve?
A CMS can be somewhat of a commodity, and we could have a better vehicle for voicing improvement suggestions. I'd like to have more of a voice into how the software will grow and have more of an impact in the future. Solodev does have great communication with us throughout the lifespan of a project, so we'd like to see them embrace any areas in which they can grow.