What was the scope of their involvement?
Digital Success did all of the organic work. We do PPC, but they don’t manage that - we do that internally. We wanted more organic click-throughs, higher presence, and a higher ranking on Google. That doesn’t happen overnight. They presented a plan and orchestrated that plan for three plus years to perfection.
What is the team dynamic?
In the three years that we’ve worked with them, it’s been the same team members, which is really unusual for this business. It’s a huge advantage. Their service is the best of our third party members. In marketing, having a team you can depend on and trust that you know will produce results is really invaluable. They’re very dependable, very consistent, very service oriented, and highly motivated. We trust everything that they say that they’ll do. That’s worth every penny of our agreed-to fee.
How did you come to work with Digital Success?
When we were hired by Houk Air Conditioning, Digital Success was already onboard, handling their SEO. So we took over management of that monthly process. We did a pretty comprehensive review of their capabilities and the results and pricing. We compared that to some of the other SEO providers that we’ve worked with in the past. We chose to stay with Digital Success and I’m glad that we did.
How much have you invested with them?
Just under $100,000.
What is the status of this engagement?
We’ve been working together in March 2014 and the work is ongoing.