Digital Software Labs

BACKGROUND

Please describe your company and position.

I am the Owner of a book marketing company.

Describe what your company does in a single sentence.

Book Marketing Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

Create a website

SOLUTION

How did you find Digital Software Labs?

Online Search

Why did you select Digital Software Labs over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project Overview
Amazon Publications Hub is a platform that assists authors, publishers, and businesses in publishing books, e-books, and other digital content. This project aims to enhance the platform by improving its website, content, marketing strategy, and user experience.

2. Objectives

• Optimize website functionality and user experience.
• Enhance content and SEO for better online visibility.
• Implement marketing strategies to attract more users.
• Improve customer engagement through automation and support.

3. Scope of Work
A. Website Development & Optimization

• Conduct a UI/UX audit to improve navigation and design.
• Optimize website speed and mobile responsiveness.
• Implement a structured layout for services, pricing, and testimonials.
• Add a secure payment gateway (if applicable).

Integrate automation for inquiries and order processing.
B. Content Strategy & SEO

• Perform keyword research for better search rankings.
• Optimize on-page SEO (meta titles, descriptions, headings).
• Create high-quality content for services, blogs, and FAQs.
• Implement a backlink strategy for improved authority.

Set up analytics tools for tracking website performance.
C. Digital Marketing & Advertising

• Develop an effective social media strategy.
• Run targeted ads (Google Ads, Facebook, LinkedIn, etc.).
• Implement an email marketing campaign for client retention.
• Develop lead magnets (free resources, consultation offers).

D. Customer Support & Automation

• Set up a chatbot or live chat for instant customer support.
• Automate email responses for inquiries and order confirmations.
• Improve the contact form functionality.
• Provide a knowledge base or FAQs for self-service.

4. Deliverables

• Fully optimized and functional website.
• SEO-optimized content and blog strategy.
• Digital marketing campaign plan and execution.
• Customer support enhancements with automation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website Traffic Growth

• Increased Website Visitors: A measurable increase in site traffic through Google Analytics or similar tools after implementing SEO and content strategies.
• Bounce Rate Reduction: A lower bounce rate, indicating visitors are engaging with the site longer.
• Page Views per Session: A rise in the number of pages viewed per visit, reflecting a more engaging and navigable site.

Conversion Rate Improvements

• Lead Generation: An increase in the number of leads (e.g., sign-ups for newsletters, consultation requests).
• Sales or Order Volume: If applicable, a measurable increase in book sales or other purchases made through the platform.
• Form Submissions: More completed contact forms or book submissions indicating higher engagement and interest in services.

Customer Engagement & Support

• Response Time Improvement: A reduction in response time for customer inquiries through live chat or email automation.
• Customer Satisfaction Scores: Higher ratings in post-interaction surveys or through user feedback mechanisms.
• Increased Automation Efficiency: A higher percentage of inquiries and orders handled via automated systems (chatbots, automated emails).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My overall experience with Digital Software Labs was exceptional.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The whole team was responsive, supprtive, and the final outcome was according to my expectations

Are there any areas for improvement or something Digital Software Labs could have done differently?

Not now

BACKGROUND

Please describe your company and position.

I am the CEO of Kiloolybrands Inc. LLC - (Remembery App)

Describe what your company does in a single sentence.

Kiloolybrands Inc. LLC - designs software products and mobile apps intended to make people's lives easier by adding short-term memory assistance to the most mundane tasks of everyday life. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• I was emphatic that the app be streamlined and easy to use by even those who are not very tech savvy.
• I hired Digital Software Labs to create a mobile app that assists people in finding misplaced items and also remember important appointments.
• I stressed that I wanted to the app to much more of a short-term memory assistant, then just another planner or organizer app.

SOLUTION

How did you find Digital Software Labs?

They were referred by an old colleague of mine.

Why did you select Digital Software Labs over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Digital Software Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included bringing my idea and vision to life; of desigining and then (software) developing a mobile app that would revolutionize how people keep track of their personal belongoings and appointments. Then afterwards, market that idea to a targeted audience through various social and public media. This took approximately one year to develop and realize. Then it was tested with various audiences in different countries, before finally being made available 'live' to download via Google Play Store (Android version) or Apple App Store (iOS version). Other key deliverables include a dedicated homepage website, video advertisement, and maintance plan -that would monitor the app on the server, and apply bug fixes and patches as needed (for a monthly service fee).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After staying and keeping in close contact with the software team assigned to the project - we would make various changes and revisions to the product via weekly virtual meeting, emails, phone calls and texts. Throughout the process, I was given suggestions and shown their value through demonstrations and feedback from other similarly employed utility (mobile) apps. I was also granted access to both Apple and Google's app analytics web pages to monitor the app's progress and popularity, both domestically and internationally. A similar strategy was also  employed with regard to the website homepage, and various public and social media platforms, and tweaked accordingly for best results, tracking both optimization and utilization. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was intially contracted and onboarded by Henry, and then launched and sheparded by Mike - both of Digital Software Labs. Sam Perez was then assigned Chief Engineer and Program Manager to the project, with Keith overlooking marketing as Social Media Manager. Items were delivered on time, with very few exceptions. And any outstanding issues or concerns I had were given the highest attention and addressed expeditiously. 

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was extremely helpful in responding to my needs, suggesting solutions and recommendations that would provide the most optimal results, all in a prompt and professional manner. The cohesive nature of the team and their ability to work cross-functionally, almost like a family, were most impressive! I would not hesitate to utilize their knowledge, skills, and expertise on a future project. 

Are there any areas for improvement or something Digital Software Labs could have done differently?

The only thing that really comes to mind with regard to areas of improvement, would be in setting 'milestone' marker dates with the customer.  For example, if you tell them you anticipate the next revision for a certain app platform would be out in two weeks, and in reality, is released a month later; then my suggestion would be to tell the customer (up front) that it should take probably a month. If it is released earlier, then all the better.  Other than that, eveything else is superlative!

BACKGROUND

Please describe your company and position.

I am the CEO of a printing and marketing company

Describe what your company does in a single sentence.

My company is about printing and marketing for other businessess.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• To create a website

SOLUTION

How did you find Digital Software Labs?

Online Search

Why did you select Digital Software Labs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview
This project involves designing and developing a user-friendly e-commerce platform for custom printing services, similar to Vistaprint. The website will enable users to create and purchase personalized products such as business cards, flyers, brochures, banners, and other printed materials. The platform will include a built-in design tool, e-commerce functionalities, and an order management system.

Key Deliverables
Custom Website Design:

Modern, responsive design optimized for mobile, tablet, and desktop views.
Branding and UI/UX elements that align with the client’s vision.
Product Catalog:

Dynamic product listing for various printed materials (e.g., business cards, brochures, etc.).
Customization options for each product (size, material, quantity, etc.).
Online Design Tool:

A robust design editor allowing users to create and edit product designs directly on the website.
Integration of templates, fonts, clipart, and upload capabilities for custom designs.
E-Commerce Integration:

Secure payment gateway integration (credit card, PayPal, etc.).
Shopping cart and checkout flow.
Sales tax calculation and shipping options (standard, expedited, etc.).
Order Management System:

Backend dashboard for managing orders, tracking shipments, and viewing customer details.
Notifications for customers regarding order status (confirmation, shipping, etc.).
User Accounts and Customer Support:

User registration and account management.
Order history, saved designs, and reordering functionality.
Integrated live chat or ticketing system for customer support.
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website Traffic and Engagement:
Monthly unique visitors: Number of distinct users visiting the site each month.
Page views per session: Average number of pages users view in one visit.
Bounce rate: Percentage of visitors who leave the site after viewing only one page.
Average session duration: Time users spend on the site, showing engagement.
2. User Account Registrations:
New user sign-ups: Number of customers creating accounts on the website.
Returning users: Percentage of returning customers versus first-time users.
3. Product Customization and Design Usage:
Number of product designs created: Total custom designs made using the online design tool.
Template usage rate: Number of customers using provided templates versus uploading their own designs.
4. Conversion and Sales Metrics:
Conversion rate: Percentage of visitors who complete a purchase (e.g., traffic to sales ratio).
Average order value (AOV): The average dollar amount spent per transaction.
Total revenue: Overall sales revenue generated over a given time period.
Abandoned cart recovery rate: Percentage of users who complete a purchase after initially abandoning their shopping cart.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Deliverables were always on time and I like the communication process which was very quick.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quality work and communication were impressive.

Are there any areas for improvement or something Digital Software Labs could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Co-Founder

Describe what your company does in a single sentence.

Creates personalized learning experiences, tools, and assets to help individuals and organizations move from belief to action.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• I hired Digital Software Labs to design and develop a professional website that effectively represents my brand and showcases my services.

SOLUTION

How did you find Digital Software Labs?

• Online Search
• Referral

Why did you select Digital Software Labs over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Software Labs were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Digital Software Labs was hired to design and develop a fully functional, responsive, and user-friendly website that accurately represents my brand and its mission. The scope included: Website Design & Development: Creating a modern, visually appealing website with intuitive navigation and consistent branding across all pages. Content Integration: Uploading and organizing text, images, and media provided, ensuring each page aligns with the intended messaging and audience. Customization: Incorporating specific features such as contact forms, informational sections, and multimedia content as requested. Optimization: Ensuring the website is mobile-friendly, optimized for search engines (SEO), and performs efficiently across all devices. Testing & Quality Assurance: Reviewing functionality, responsiveness, and compatibility before deployment. Deployment & Support: Assisting with domain setup, hosting configuration, and post-launch support to ensure a smooth transition and reliable performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is still in progress; however, several key milestones have already demonstrated clear progress and success. These include:

Completion of the website’s main structure and design layout, providing a strong foundation for final content integration.

Improved site functionality and navigation based on initial testing and feedback.

Enhanced visual presentation and branding consistency across all pages.

Positive preliminary feedback on the design direction and usability.

Further measurable outcomes, such as website traffic, engagement metrics, and conversion performance, will be evaluated after the full deployment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jason has demonstrated excellent project management skills throughout the development of my website. He communicates clearly, stays organized, and ensures that every stage of the project moves forward efficiently. While the project is still in progress, Jason has consistently delivered updates and completed tasks on time.

He has been very responsive to my needs — taking the time to listen carefully, address my feedback promptly, and make revisions exactly as requested. His professionalism, attention to detail, and commitment to delivering a quality end product have made the process smooth and productive.

Overall, Jason has been reliable, proactive, and great to work with. I’m confident the final outcome will reflect his dedication and skill.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Digital Software Labs was their professionalism and attention to detail. They consistently deliver creative solutions and maintain excellent communication throughout the project.

Are there any areas for improvement or something Digital Software Labs could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder of Sage Hound Farm

Describe what your company does in a single sentence.

Sage Hound Farm is a sustainable family farm dedicated to raising goats and bees while promoting eco-friendly living through education, community, and locally produced goods.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• Create a visually appealing and user-friendly website for Sage Hound Farm.
• Highlight the farm’s sustainable practices and community values.
• Improve online visibility and audience engagement.

SOLUTION

How did you find Digital Software Labs?

Online Search

Why did you select Digital Software Labs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the Sage Hound Farm website project included the complete design, development, and launch of a responsive, visually appealing website that reflects the farm’s sustainable values and community focus. Digital Software Labs was responsible for creating a modern layout, integrating engaging visuals, and ensuring smooth navigation across all devices. 
Key deliverables included a custom website design, optimized content structure, high-quality images and graphics, mobile responsiveness, SEO setup, and integration of contact and inquiry forms. Additional deliverables included social media linking, on-page performance optimization, and training or guidance for content updates. 
The overall goal was to deliver a professional digital platform that enhances Sage Hound Farm’s online presence, promotes its products and educational programs, and connects more effectively with its audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that demonstrated clear progress and success. The new Sage Hound Farm website saw a noticeable increase in visitor traffic and engagement within the first few weeks of launch. User interaction improved through longer session durations and lower bounce rates, reflecting better navigation and content appeal. 
The farm also experienced more inquiries and direct messages from potential customers and collaborators, indicating higher online visibility and credibility. Additionally, the site ranked higher in search results for local farming and sustainability-related keywords, showing the effectiveness of SEO efforts. Overall, the project successfully enhanced brand presentation, user experience, and digital reach for Sage Hound Farm.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Software Labs demonstrated excellent project management throughout the Sage Hound Farm website development. They maintained clear and consistent communication, providing regular updates and progress reports at each stage of the project. All deliverables were completed on schedule, and any requested adjustments were handled promptly and professionally. 
The team was highly responsive to feedback, ensuring that every detail aligned with my vision and the farm’s brand identity. Their organized workflow, timely execution, and commitment to quality made the entire process smooth and efficient, resulting in a final product that exceeded expectations.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Digital Software Labs was their ability to combine creativity with technical expertise. They took the time to truly understand Sage Hound Farm’s values and vision, then translated that into a website that felt authentic and visually captivating. 
Their attention to detail, responsiveness, and commitment to delivering a polished final product stood out throughout the project. Additionally, their willingness to incorporate feedback and provide thoughtful recommendations made the collaboration both efficient and enjoyable.

Are there any areas for improvement or something Digital Software Labs could have done differently?

Overall, the experience with Digital Software Labs was very positive, but one area for improvement could be providing more detailed post-launch support and training materials for managing website updates independently. While the team was responsive and helpful, having a clearer guide or walkthrough for content edits and maintenance would have made the transition even smoother. 
Additionally, offering more design mockups during the early stages could help clients visualize options before finalizing the layout. These are minor suggestions within an otherwise excellent collaboration.

BACKGROUND

Please describe your company and position.

I am the Owner of Rory Mahjong

Describe what your company does in a single sentence.

Rory Mahjong is a modern, web-based Mahjong game that blends classic gameplay with a clean, intuitive user interface. Designed for accessibility and casual play, the site allows users to enjoy traditional Mahjong solitaire right from their browser, without downloads or registration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• Web Design
• Web Development
• Search Engine Optimization

SOLUTION

How did you find Digital Software Labs?

Online Search

Why did you select Digital Software Labs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the full design and development of a browser-based Mahjong game, delivering a clean and responsive user interface with an emphasis on ease of use and visual clarity. The website was built to support seamless gameplay across desktop and mobile devices without the need for downloads or installations. The scope covered all aspects from game functionality to visual styling and optimization.

 
Key Deliverables:
Custom Website Design

A clean, minimalistic interface tailored for Mahjong gameplay.
Mobile-responsive design for consistent performance across devices.
Branded styling with cohesive color palette, icons, and layout.
Mahjong Game Development

Fully functional Mahjong solitaire game with multiple tile layouts.
Features like:

Shuffle
Undo
Timer
Auto-highlight of available tiles
Victory screen
Smooth animations and transitions for an engaging experience.
Front-End Development

HTML5, CSS3, and JavaScript used to create an interactive user interface.
Optimized for performance and fast load times.
Browser Compatibility

Fully functional across all modern browsers (Chrome, Safari, Firefox, Edge).
Deployment & Hosting Support

Final website deployed to a live domain.
Guidance on maintenance and content updates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Fully Functional Game Launched
The Mahjong game is now live and fully playable across desktop and mobile browsers.
 Responsive Design Implementation
Achieved 100% responsiveness, providing a seamless user experience on phones, tablets, and desktops.
 Fast Load Time
Page loads in under 2 seconds on average, ensuring users can start playing quickly.
 High User Engagement
Average session time shows users are actively playing — a clear sign the game is engaging and easy to use.
 Zero Major Bugs Reported Post-Launch
Smooth performance and stability reported, with no critical issues after deployment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management throughout the development of my Mahjong website was excellent. Jason Parker and Sam Perez were both dedicated, organized, and consistently on top of things. They kept the project moving smoothly and delivered each phase right on time, without any unnecessary delays. Communication was clear and consistent. I always felt in the loop and never had to chase down updates.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their clear communication, on-time delivery, and personal dedication to the project really stood out.

Are there any areas for improvement or something Digital Software Labs could have done differently?

One area for improvement could be offering more detailed documentation or guidance for post-launch updates, so it's easier to make small changes independently later on.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of Rolling Sugar Bakery, a company specializing in custom, hand-decorated cookies and sweet treats for all occasions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Software Labs?

I hired Digital Software Labs to design and develop a professional, user-friendly website that would showcase my custom baked goods, attract new customers, and make it easy for people to learn about my services and get in touch with me.

SOLUTION

What was the scope of their involvement?

Digital Software Labs delivered a complete, custom-built website for Rolling Sugar Bakery with the following key components:

• Homepage Design: A visually appealing and welcoming homepage that reflects the bakery’s brand and style.
• Gallery Section: A showcase of custom cookie designs and baked goods to highlight product quality.
• Services Page: Clear descriptions of offerings, including custom cookie options and event-specific treats.
• Contact Page: A working contact form for customer inquiries and quote requests.
• Mobile Optimization: Ensured the website looks great and functions smoothly on phones and tablets.
• SEO Basics: Set up metadata and basic search optimization to help the site appear in search results.
• User-Friendly Navigation: Simple and intuitive layout so visitors can easily find information.
• Post-Launch Support: Assisted with minor edits and updates after the site went live.

These deliverables came together to create a polished, professional web presence for my bakery.

What is the team composition?

We worked with two teammates from Digital Software Labs.

How did you come to work with Digital Software Labs?

We found Digital Software Labs through an online search. We chose them because they offered a great balance of quality, affordability, and personalized service. From the start, Jason made me feel confident they truly understood my vision.

How much have you invested with them?

We spent approximately $2,500 on this project.

What is the status of this engagement?

The project lasted from February–April 2024. It’s not ongoing, but they’ve continued to offer support as needed since the launch.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the website launched, we’ve seen a clear boost in customer engagement. Specifically, customer inquiries have increased by about 30% through the contact form. We’ve received more custom order requests from new visitors who found us online. Website traffic has grown steadily, especially from local searches. Several customers have mentioned they chose my bakery because the site looked professional and trustworthy.

Since the website went live, we’ve noticed several positive changes in our business. We’ve received more customer inquiries through the contact form and social media mentions. Our visibility has increased, and new clients have found us online who hadn’t heard of my bakery before. We have a stronger brand presence with a professional, consistent look that builds trust.

How did Digital Software Labs perform from a project management standpoint?

Digital Software Labs’ project management was smooth and professional. They delivered everything on time and were always responsive to my needs. Jason kept me updated regularly, explained the process clearly, and made sure each phase moved forward without delays. Anytime I had a question or needed a change, the team responded quickly and took care of it without hassle. They were organized, flexible, and really made the experience stress-free. I always felt like my project was a priority.

What did you find most impressive about them?

What impressed me most about working with Digital Software Labs was their personalized approach and genuine care for my project. Jason and the team didn’t just treat it like another job; they really took the time to understand my brand, my goals, and what would make my bakery stand out online. The communication was clear, the design was creative, and they were always willing to go the extra mile to make sure I was happy. Their combination of professionalism, patience, and attention to detail truly set them apart.

Are there any areas they could improve?

Overall, I had a great experience. If I had to mention something, I think a bit more guidance on how to manage and update the website myself after launch would’ve been helpful. A short tutorial or user guide would’ve made me feel more confident handling basic changes. Also, there were a couple of small delays in revisions, but nothing major. Otherwise, the team was responsive, creative, and easy to work with.

BACKGROUND

Please describe your company and position.

I am the Founder of a real estate company.

Describe what your company does in a single sentence.

My company provides parcel management and tracking solutions through a user-friendly mobile app

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• Application Development

SOLUTION

How did you find Digital Software Labs?

Referral

Why did you select Digital Software Labs over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:
The goal of this project was to design and develop a modern, user-friendly mobile application for Android users to manage, organize, and track their parcel deliveries. The app allows users to easily monitor multiple shipments from different carriers in one place.

Digital Software Labs managed the project from initial consultation through post-launch support, providing full-cycle app development services. The scope of work covered the following key areas:

Project Discovery & Planning

Initial requirements gathering and consultation
Defining core features, user flow, and app objectives
Identifying third-party tracking APIs and integrations
UI/UX Design

Wireframing key app screens
Designing a modern and intuitive user interface
Ensuring optimal usability across a wide range of Android devices
Front-End Development

Native Android app development using Android SDK and Kotlin
Implementation of core features:

Parcel tracking dashboard
Adding new parcels with tracking numbers
Sorting and managing parcels by status
Push notifications for status updates
Search and filter functionality
User settings and preferences
Back-End Development & API Integration

Integration with parcel tracking APIs for real-time status updates (where applicable)
Backend configuration to support data flow between the app and tracking services
Possible admin panel 
Testing & Quality Assurance

Comprehensive testing across multiple Android devices and OS versions
Bug fixing and performance optimization
User acceptance testing (UAT) prior to launch
Deployment & Launch

Preparing all necessary assets and metadata for Google Play submission
Publishing the app on Google Play Store
Ensuring smooth rollout to early users
Post-Launch Support & Maintenance

Monitoring app performance and user feedback after launch
Addressing minor updates and fixes as needed
Providing recommendations for future feature updates and enhancements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app was completed on schedule and met all functional requirements.
It passed testing with no major bugs at launch.
The app has been downloaded and installed by users through Google Play.
User feedback and ratings have been positive, with many users appreciating the clean interface and ease of tracking parcels.
Regular app usage has shown that the target audience is engaging with the app as expected.
The smooth app performance and reliable tracking functionality have helped build trust with users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Software Labs managed the project very professionally. They delivered all key milestones on time and communicated clearly throughout the process. Whenever I had questions or needed changes, the team was very responsive and quick to accommodate any requests. They provided regular updates on progress and kept me informed at each stage of development. Overall, their project management was very effective and helped ensure a smooth delivery of the app.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Digital Software Labs was their ability to truly understand my vision for the app and translate it into a functional, user-friendly product. They combined strong technical skills with creative design, and their responsiveness throughout the project really stood out. The team was flexible, professional, and committed to delivering exactly what I needed — which made the entire experience very smooth.

Are there any areas for improvement or something Digital Software Labs could have done differently?

Overall, I was very satisfied with their work. If anything, having slightly more frequent progress updates or milestone reports during the middle of the project would have made it even easier to track development. But in the end, everything was delivered on time and to a high standard, so this is just a small suggestion.

BACKGROUND

Please describe your company and position.

I am the Founder of Discreet Check

Describe what your company does in a single sentence.

Verification App

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• App Development

SOLUTION

How did you find Digital Software Labs?

Online Search

Why did you select Digital Software Labs over others?

• High ratings
• Pricing fit our budget

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Project Overview
Discreet Check is a mobile application designed to discreetly and securely verify national identity documents, focusing primarily on Social Security Numbers (SSNs). The app will provide a fast, user-friendly, and secure way to validate documents through mobile devices while ensuring privacy and compliance with relevant data protection laws.

2. Objectives
Allow users to verify Social Security Numbers and similar national IDs via a mobile app.
Ensure secure handling and validation of sensitive personal data.
Maintain a fast and intuitive user interface for mobile users.
Comply with legal and data protection requirements.
3. Functional Scope
3.1 User Registration & Authentication
Secure user sign-up and login (via email/phone number).
Two-Factor Authentication (optional for enhanced security).
Account management (update profile, reset password, etc.).
3.2 Document Verification
Input field for SSNs and other supported document numbers.
Option to scan/upload ID documents via camera.
OCR integration for text extraction from scanned documents.
API integration for real-time or asynchronous verification against a secure database or third-party service.
3.3 Verification Results
Display verification status: Valid, Invalid, or Needs Review.
Basic details returned from the verification source (if allowed).
Option to download or share a verification report securely.
3.4 History & Logs
View past verifications (with date and status).
Export or delete verification history (to comply with data regulations).
4. Non-Functional Requirements
4.1 Security
End-to-end encryption for data in transit and at rest.
Secure storage of any locally stored data using mobile OS best practices.
Biometric authentication (Face ID / Fingerprint) support.
4.2 Compliance
Follow applicable data protection laws (GDPR, HIPAA, CCPA as needed).
Privacy Policy and Terms of Use included in-app.
4.3 Performance
Fast loading times and real-time verification (if API response allows).
Optimized for both Android and iOS.
 
5. Technical Scope
5.1 Platforms
Native or cross-platform (React Native, Flutter, or similar).
Compatibility with latest Android and iOS versions.
5.2 Backend Integration
REST API or GraphQL integration with identity verification providers.
Secure cloud backend (e.g., Firebase, AWS, or custom server).
Push notifications for verification updates.
5.3 Admin Panel (Optional/Future Phase)
Admin dashboard to manage users, monitor verifications, and generate reports.
 
6. Deliverables
Fully functional mobile app (Android and iOS).
Source code and documentation.
Admin access (if applicable).
API keys or third-party integration details.
User manual or onboarding guide.
 
7. Timeline
Week 1–2: UI/UX Design
Week 3–5: Core Development (User Auth, Verification Engine)
Week 6–7: Integration & Testing
Week 8: Launch Preparation & Deployment
 
8. Dependencies
Third-party verification API providers.
OCR service provider.
App store accounts (Apple Developer, Google Play Console).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Verification Accuracy & Efficiency

Achieve a minimum 95% verification accuracy rate for Social Security Numbers and other supported IDs within the first 90 days post-launch, measured against successful API responses.
Ensure an average document verification time of ≤ 10 seconds, including OCR processing and API response, under standard network conditions.
User Engagement & Adoption

Attain at least 5,000 app downloads within the first 3 months after release across Android and iOS platforms.
Maintain a user onboarding completion rate of at least 90% (users completing sign-up and first verification).
Achieve a 30-day user retention rate of 70% and average session time of at least 3 minutes.
System Performance

Ensure 99.9% app uptime during the first 6 months of production use.
Target <2 second app screen load times across all supported devices.
Guarantee scalability to support 10,000 concurrent users without degradation in performance.
Security and Compliance

Attain 100% encryption of all sensitive data both in transit and at rest using industry standards (e.g., AES-256, HTTPS/TLS).
Conduct quarterly security audits and zero critical vulnerabilities in any post-launch audit within the first year.
Maintain full compliance with GDPR, HIPAA, and CCPA with appropriate user data handling, consent flows, and privacy controls.
Integrate biometric authentication on ≥90% of supported devices where available.
User Satisfaction

Target a minimum app store rating of 4.5 stars based on at least 500 user reviews in the first 6 months.
Achieve a customer support resolution time of <24 hours for reported issues during the first quarter post-launch.
Reach 80% positive user feedback regarding the app’s ease of use and speed of verification through in-app surveys.

Feature Usage Metrics

75% of active users utilize the document scan feature with OCR.
60% of verifications result in downloadable or shareable reports.
85% of users revisit their verification history at least once.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for Discreet Check was exceptionally well-handled by Sam and Edward . Both project managers demonstrated a high level of professionalism, organization, and responsiveness throughout the entire development cycle. They maintained clear communication, provided regular progress updates, and ensured that all milestones were met according to the agreed timeline.

Sam and Edward were proactive in understanding the app’s vision and were highly attentive to my feedback and evolving needs. Any questions or adjustments I had were addressed promptly, and they showed great flexibility when accommodating changes without compromising the project schedule. Their ability to coordinate between design, development, and testing teams made the entire process smooth and efficient. Overall, they delivered results on time and consistently exceeded expectations in terms of collaboration and support.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about this company was their commitment to both quality and communication. From the very beginning, they took the time to understand my vision for Discreet Check and treated the project with the same level of care and attention as if it were their own. Their ability to blend technical expertise with user-focused design made a significant impact on the final product.

Are there any areas for improvement or something Digital Software Labs could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Manager of an Italian restaurant.

Describe what your company does in a single sentence.

We're an Italian restaurant, market, gelateria, and rooftop venue in New Haven offering house-made pastas, wood-fired dishes, artisanal gelato, and Italian-inspired cocktails in a joyful, community-focused atmosphere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Software Labs to accomplish?

• Social Media Marketing & Management
• Unique Reels Creation.

SOLUTION

How did you find Digital Software Labs?

Online Search

Why did you select Digital Software Labs over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Digital Software Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Components
1. Website Architecture & Navigation
Develop a clean, intuitive structure that guides users through the restaurant, market, gelateria, and rooftop experiences.
Include primary navigation menu with pages such as:

Home
About
Menus
Market
Gelateria
Rooftop
Events
Reservations
Contact
Careers

2. Design & Branding
Use warm, welcoming colors and textures inspired by Italian aesthetics and our physical space.
Ensure consistency with brand visuals including logo, typography, and imagery.
Design responsive layouts optimized for desktop, tablet, and mobile.

3. Content Development
Create or optimize written copy for each section to clearly communicate:

The unique value of our offerings
Seasonal menus and special events
Brand story and mission
Integrate compelling visuals and videos to showcase the ambiance and food.

4. Menu Integration
Develop an interactive and easily updatable menu system for:

Cafe & Bar
Rooftop
Market items
Gelato flavors
Allow for seasonal and special event menus.

5. Reservation & Booking System
Integrate a third-party reservation platform (e.g., Resy, OpenTable).
Include options for rooftop dining, private events, and communal dinners.
Enable customers to RSVP for special pop-ups and “Red Sauce Joint” nights.

6. E-commerce/Online Market (Future Scope or Phase II)
Build infrastructure to offer:

Online ordering of house-made sauces, pasta, and provisions
Gelato pre-orders or subscriptions
Gift card sales

7. Event Promotion
Develop a section or banner system to highlight:

Upcoming rooftop events
Seasonal pop-ups
Private dining opportunities
Add RSVP or ticketing integration where appropriate.

8. Blog or News Feature
Optional: Add a blog to share recipes, behind-the-scenes content, or updates on seasonal menu changes and events.

9. SEO & Analytics
Optimize site for local SEO.
Set up Google Analytics and tracking for user engagement and conversions.

10. Contact & Careers Pages
Include contact form, map integration (Google Maps), and business hours.
Develop a careers section with job listings and application form.
 
Key Deliverables
Deliverable
Description
Fully Responsive Website
Mobile-first design with fast load times
Custom WordPress/CMS Backend
Easy-to-update menus, events, and content
Reservation Integration
Seamless 3rd-party table and event booking
Dynamic Menu System
Structured, updatable food & beverage menus
Market Feature Section
Highlight products and potential for e-commerce
Rooftop & Events Section
Promote unique offerings and pop-up experiences
SEO & Analytics Setup

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website Performance Metrics
Page Load Speed
Under 3 seconds on mobile and desktop (as measured by Google PageSpeed Insights or GTmetrix)
Mobile Responsiveness
100% functional and accessible on all major mobile devices and browsers
Bounce Rate
Below 40–50%, indicating users are engaging and exploring content
Average Time on Site
Above 2–3 minutes, showing user interest and content retention


User Engagement & Traffic
Website Traffic Growth
20–40% increase in unique monthly visitors over 3–6 months
Returning Visitors
At least 25% of traffic from returning users, showing brand loyalty
Pages per Session
>3 pages, indicating visitors explore menus, events, rooftop, etc.


Reservations & Conversions
Online Reservations
Successful integration with platforms like Resy/OpenTable; trackable growth in reservations through site (measured via conversion events)
Event RSVPs
Count of form submissions or ticket purchases for special events like rooftop dinners or “Red Sauce Joint”
Contact Form Submissions

 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digital Software Labs successfully delivered the  website on time and with high quality. Their project management was efficient and client-focused, with clear communication and quick turnarounds. The team especially Jason, Sam, and Mike was highly responsive, proactive, and committed to aligning the website with our brand vision. From planning to launch, they demonstrated professionalism, creativity, and technical expertise, resulting in a polished, user-friendly, and effective digital presence.

What was your primary form of communication with Digital Software Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about working with Digital Software Labs was how easy they made the whole process. They really took the time to understand what we wanted and brought our vision for the website to life in a way that felt super polished but still true to our brand. The team especially Jason, Sam, and Mike was awesome. They were always quick to respond, open to feedback, and honestly just great to work with. You could tell they actually cared about the project, not just checking boxes. I’d definitely work with them again.

Are there any areas for improvement or something Digital Software Labs could have done differently?

I don't think so, they are best at what they do.