Digital Sapiens

BACKGROUND

Please describe your company and your position there.

I am Marketing and Trade Marketing Manager in K&P Spirits, a company that works in Spirits industry in the Greek market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Sapiens?

We are looking to expand our products awareness through social media and also we need a solid media plan for our top performance brands and also a company website (as we are new company in the market).

What were your goals for this project?

We wanted to increase our sales volume, distribution and brand awareness. Also to educate consumers and opinion leaders in responsible drinking, new trends in consumption and our quality assets.

Due to COVID-19 we also need further enhancement in retail-stores which leads to home consumption

SOLUTION

How did you select Digital Sapiens?

My team and I, knew Digital Sapiens from other projects that acomplished in our industry and we are delighted with the accuracy in the deadlines and the quality figures.

Describe the scope of their work in detail.

After selecting our actions, they started the detailed design of the individual fields. Then they presented them to us and started their implementation. They kept us informed about the progress and the next steps.

From the very first moments, we saw in our daily life the results of the actions. New customers invited us for collaborations after their visit to our corporate site.

What was the team composition?

In the beginning, I ‘ve worked closely with the company’s founders, to finalize the scope of work. During the project, I met the whole production team (creative, developers). They answered all of my questions and meet all the deadlines.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the beginning of our collaboration with Digital Sapiens we saw an significant increase on our Fans/Followers as well as our engagement has been achieved.

In addition, our website’s traffic has been improved and we are getting more leads

How effective was the workflow between your team and theirs?

We had an amazing collaboration. On a weekly basis we talk 1-2 times by phone. Once a month we have a meeting where we are presented with the results of our actions and we discuss the next steps.

The Digital Sapiens team is always very well prepared and this helps a lot in improving the results and in the comprehensive meeting.

What did you find most impressive about this company?

The immediacy in the solution of each project, the correct treatment of the difficulties and the thorough analysis of the market and its opportunities.

Are there any areas for improvement?

Little room for improvement in the most creative and brand new ideas, because as is well known, the enemy of good is the best.

BACKGROUND

Please describe your company and your position there.

I am a Marketing Manager in the Coffee and Beverages Division of a beverage distributor. Our company distributes premium brands to the Greek domestic market. Our focus is on spirits, wines, beer and coffee.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Sapiens?

We needed a highly experienced, proffesional and reliable company to handle the digital strategy and social media pages of our brands, Cortese Caffe and Dallmayr.

What were your goals for this project?

We wanted to communicate and interact with the consumer through digital platforms and offer to our customers exciting brand content.

SOLUTION

How did you select Digital Sapiens?

We searched and interviewed several Digital companies and decided to work with Digital Sapiens because we found the team very experienced and enthusiast, the ideas and activities they presented as part of the digital strategy were carefully planed and targeted.

Describe the scope of their work in detail.

The team focused on repositiong our brands in our social media page, introduced valuable content and implemented successful consumer online contests.

What was the team composition?

I am not sure how many members are involved including client service, sales, creative. etc. I personally have met at least 5 employees.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

When we begun our Facebook Instagram pages back in 2014 we hardly had any followers or likes. Now our pages are very attractive and dynamic and we have more than 9,000 followers on FB and +500 fans at Instagram.

The information, photos and videos with our audience is considered very interesting for coffee comminity.

How effective was the workflow between your team and theirs?

We have daily contact with the team. They respond immediately and handle all situations in an exceptional manner.

What did you find most impressive about this company?

I was impressed how the team managed to adapt to the needs of the coffee community so fast. I was also impressed with the continuous flow of new ideas.

Are there any areas for improvement?

No. I believe that Digital Sapiens is a great company carrying out an excellent job.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of Hadra Jewels, a local jeweler.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Sapiens?

We needed someone to develop our webshop.

SOLUTION

What was the scope of their involvement?

Digital Sapiens developed our website.

What is the team composition?

I work with three teammates.

How did you come to work with Digital Sapiens?

Digital Sapiens was recommended by friends. They looked honest and they communicated with us to define exactly what we wanted.

How much have you invested with them?

We've spent €2,000-€3,000 (approximately $2,300–$3,500 USD).

What is the status of this engagement?

We started working together in March 2020 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They work hard and are available to solve any problem that we have. The website helps us sell our items.

How did Digital Sapiens perform from a project management standpoint?

We communicate via email or phone, and we’re satisfied with the communication.

What did you find most impressive about them?

The team gets it right on the first try.

Are there any areas they could improve?

No, we’re happy with the website.

Do you have any advice for potential customers?

They’re very helpful. Consult them for their services.

BACKGROUND

Please describe your company and position.

I am an executive at Thomas Sabo - DAZZ

Describe what your company does in a single sentence.

Jewelry retailer and wholesaler

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digital Sapiens to accomplish?

• Brand awareness
• point of sales awareness

SOLUTION

How did you find Digital Sapiens?

• Referral

Why did you select Digital Sapiens over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Digital Sapiens’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to introduce the Brand Thomas Sabo to the Greek and Cypriot markets while at the same time constantly promoting sales with ATL and BTL markenting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• we're receiving constant monthly reports on all of our projects that show their ever-growing success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

all of Digital Sapiens associates demonstrated great accuracy and responsiveness to all of our needs.

What was your primary form of communication with Digital Sapiens?

• In-Person Meeting
• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Their great responsiveness and goal-oriented attitude were impressive.

Are there any areas for improvement or something Digital Sapiens could have done differently?

in our cooperation, there were no blind spots that we should refer to.

BACKGROUND

Please describe your company and your position there.

I am the Commercial manager. our company has a personnel of 48 people. Since 1986 we import and distribute wine, beer, chocolate, spirits and other products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digital Sapiens?

to create a Facebook fan page for our beer brand

What were your goals for this project?

increase brand awareness, increase engagement with end consumer through social media platform

SOLUTION

How did you select this vendor?

through spec among 3 other companies. we decided to go with Digital Sapiens because of their knowledge of the beer industry.

Describe the scope of their work in detail.

They created along with our input from the very beginning the strategy also they are responsible media buying, tracking reporting and follow up with any fan request or question.

What was the team composition?

3 people

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

from 0 fan to 6800 fans within almost 1.5 year, excellent feedback from the brewery about our approach as a Greek fan page

How effective was the workflow between your team and theirs?

meet all deadlines, work pretty much on a 24/7 basis

What did you find most impressive about this company?

cost effective, quick response on every issue occurred, they had love for the brand and were flexible to discuss any change

Are there any areas for improvement?

we need to invest more in promoted posts and social ads