Digital Sales

Introduce your business and what you do there. 

I'm director and co-founder of SIAB Panels. We make structural insulated panels for airtight buildings.

What challenge were you trying to address with Digital Sales? 

We needed help getting our name and brand out in the market.

What was the scope of their involvement? 

Digital Sales started by developing our logo. We had one initial meeting and then they came back with some preliminary sketches. We’d done our own research and showed them a few examples of what we generally wanted our website to look like. They gave us their feedback and then developed the site from scratch. They set up our e-commerce shop using Magento. They’re helping us present our brand using videos and blogs. They also help with SEO and identifying keywords that need to be on our pages. 

What is the team composition?

I primarily deal with Diarmuid (Sales and Business Development Director, Digital Sales). I know he works with one other person to put it all together. 

How did you come to work with Digital Sales? 

I’ve known Diarmuid for years before we ran into each other at a business function. I told him I wanted to build a website and he gave me a rough outline of an offer. We spoke again later to go through his plan in more detail. I was nervous but he convinced me they could fix any problem. 

How much have you invested with them?

I spent €7,000 (approximately $7,850 USD).

What is the status of this engagement?

I'm not exactly sure of the dates but the main scope took place about six months ago. I'm signing up with them on an ongoing basis to hopefully do more work.

What evidence can you share that demonstrates the impact of the engagement? 

Digital Sales came up with great ideas. The logo is so good that we use it on everything, including our letterhead and invoices. I haven't been tracking website metrics but I'm happy with their work. 

People don't understand structural insulated panels, so the main goal of the site is really to get the information out. The new site has been doing a good job. I ask anyone who calls if they looked at the site. Customers say that it’s informative and it makes sense. 

How did Digital Sales perform from a project management standpoint? 

Digital Sales insisted that they knew the way to go. I'm a bit stubborn but they were able to change my mind. The whole process went fairly smoothly and was pretty pleasant. I have no complaints. When there was a problem or I needed something done, they handled it quickly. They were much better than we were in terms of following our timeline and meeting deadlines. They were chasing me rather than the other way around. 

My calls and emails were always answered, so there was overall good communication. I don't know what technology they used for most of the site, and I don’t want to know. I just care that it works and it looks good. They’re able to speak technical jargon but could put it in plain English for me and make it simple. 

What did you find most impressive about them?

Digital Sales actually cares about my business and works hard to get us more hits. They went above and beyond to get our name out there. They spent a lot of time listening to what we wanted and learning about our business. It's quite specialized but they even did their own research on the industry. 

Are there any areas they could improve?

No, I don't think so. They led us through the whole process step by step. They started with the basic infrastructure of the site and then got down to the specific details, making sure to get our buy-in all along the way. 

Do you have any advice for potential customers? 

I was initially skeptical but they were right about everything. So definitely hire them on and listen to them.

Introduce your business and what you do there.

I am a magician and the owner of an entertainment agency. I do shows for children and grown-ups.

What challenge were you trying to address with Digital Sales?

I wanted to increase my visibility on the internet to get more customers. I wanted more direct hits rather than word-of-mouth from people who have seen my show.

What was the scope of their involvement?

Digital Sales built an entirely new website featuring my show for grown-ups. They also took care of my logo, which is excellent. Also, they have helped me with blog posts and website content.

What is the team composition?

I worked with one person from their team.

How did you come to work with Digital Sales?

A friend of mine highly recommended Digital Sales, so I gave them a call.

How much have you invested in them?

I spent €5,000 (approximately $5,600 USD) on their services.

What is the status of this engagement?

We worked together from March–June 2018.

What evidence can you share that demonstrates the impact of the engagement?

I made the right decision with Digital Sales. There is a noticeable difference in the number of calls coming in, and a lot of my customers say they found me online. Now, more corporate clients are contacting me, which I never got before. I have had increased sales because of the website.

How did Digital Sales perform from a project management standpoint?

From start to finish, the project management was excellent. The Digital Sales team talked me through the whole process and explained everything. I wanted to get everything done before Christmas, and there were no issues there. They met all of the deadlines we set.  

The Digital Sales team was easy to work with and offered a fantastic level of service. I could call them at any time. They have a transparent and friendly process.

What did you find most impressive about them?

I found the whole thing to be impressive. My business is going well because of their work. I don’t think my business would be where it is today if it weren’t for Digital Sales.

Are there any areas they could improve?

No, I don’t think so. I couldn’t rate them highly enough.

Do you have any advice for potential customers?

Explain your objectives to them. Trust that they will change your business.

Introduce your business and what you do there.

I am the policy and communications advisor for Tuath Housing, which is a nonprofit housing association.

What challenge were you trying to address with Digital Sales?

We wanted to create a brand-new website.

What was the scope of their involvement?

They developed a new website for us that helps us cater to lots of different types of customers. We met with them on quite a few occasions to explain what we wanted, and they came back with different drafts until we got to where we were happy. In addition, they have helped with SEO and they still provide some backup work for the things I am unable to do on the website. They even set up a YouTube channel for us and links to videos that we put up.

What is the team composition?

I just work with one person.

How did you come to work with Digital Sales?

We created and sent out a tender package. A lot of it was based on price, and Digital Sales provided the most value for our money, which was very important. I also knew someone who had worked with them before, and we knew that they were reputable.

How much have you invested in them?

We spent between $10,000–$15,000 USD.

What is the status of this engagement?

We worked together from October 2018–March 2019.

What evidence can you share that demonstrates the impact of the engagement?

The biggest result has been a dramatic increase in rent-paying. A lot more of our tenants are paying online now, which is brilliant for us.

We are very happy with the website and it does everything we want it to do.

How did Digital Sales perform from a project management standpoint?

They performed better than I did. Our contact person knew what we wanted. They were very on the ball and were always in touch. We remain really happy with them.

We primarily communicated through phone, email, and in-person when our main contact would pop into the office. Once a major update had been made, he would also come in because he physically wanted to show me how to use it.

What did you find most impressive about them?

As soon as I ask them to do something, they do it faster than I can imagine. They often make suggestions as well.

Are there any areas they could improve?

Not really. They knew what would catch people’s attention and we are really happy with our end product.

Do you have any advice for potential customers?

Be prepared when you sit down with them. We didn’t know exactly what we wanted initially, and they laid out what they needed to know in terms of what we wanted to get from the end product.

Introduce your business and what you do there.

We are an architecture and interior design company in Ireland that has been in business for over 30 years. I’m the managing director and owner.

What challenge were you trying to address with Digital Sales?

Our goal was to increase our profiles now that the recession has ended. Our side of the business has picked up greatly and I wanted to aim towards the higher span clients and needed to update my website to show that.

What was the scope of their involvement?

Well, first of all, I’m an architect and my wife is a designer, so we don’t really get into web design. We’re hands-on, and like to be first on the scene, but when it comes to upgrading a website, I needed someone that understood it perfectly and could do the work for me.

The website profiles the areas we specialize in, such as hotels, offices, etc. Another big update was to start taking credit cards and bank transfers, which we hadn’t been doing before. Once the website was built, they also ran a lot of SEO and social media marketing for us. Basically, we told them, anything related to starting a website, do—and they did.

What is the team composition?

We just had one person who would come to my office and sit down with me, which was really great. He came in, brought their technology with him, and would just sit down and show me all the optimizations and keywords and things that they had been working on, which for me was really great.

How did you come to work with Digital Sales?

I was invited to a meeting of councilors and politicians in our town hall. They were giving an opportunity to meet various web designers and work with them to upgrade their websites and start taking different kinds of payments. 

I met a number of people through that event and had quotations from a few of them, but I just got along with Digital Sales. I liked what he was doing and saying, checked into his background and work and everything, and decided this was the guy for me.

How much have you invested with them?

We invested about €6,000 (approximately $6,700).

What is the status of this engagement?

We worked from January–May 2019.

What evidence can you share that demonstrates the impact of the engagement?

We’ve definitely seen an increase in inquiries both digitally and on the phone. I wouldn’t take on all of the calls we get, but it is nice to be able to filter through more inquiries and pick up the ones that we really want to work with.

How did Digital Sales perform from a project management standpoint?

I know the way I have to manage my jobs and could tell that the guy was giving me 110%. They did all the work, which took so much stress from me while allowing me to actually see it being built and all the changes they were making. I was confident that they knew what they were doing, so I was very happy to just let them do their work.

What did you find most impressive about them?

It’s not like I have a lot of experience with digital companies, but I think I have a good instinct for trustworthiness in business partners and being able to relax and trust Digital Sales was a really big plus.

Are there any areas they could improve?

They did everything I asked, so I couldn’t want more than that. I’m completely satisfied

Do you have any advice for potential customers?

Tell them what you need, and then just listen to what he says and you’ll end up with a great result.

Introduce your business and what you do there.

I’m the managing director of a small window repair company in Dublin. We specialize in emergency repair services and have been in business for about 20 years.  

What challenge were you trying to address with Digital Sales?

We already had a website that was generating leads. But, we wanted to create a more streamlined system, improve our company image, and enable online payment services for customers.

What was the scope of their involvement?

Digital Sales created an entirely new website for me, including new, more professional company email addresses. To start, I provided information about the company, offerings, and culture, but they had creative control over the design layout. They did everything from sourcing images and creating a brand image to the much more technical stuff.

They suggested big changes for our branding: a new letterhead, colors, etc. We ended up adopting all of their ideas because the new image was such a fresh improvement compared to what we had before.

Their team also built a payment platform, integrating it with both Stripe and PayPal. I’m also planning to work with them on an upcoming payment authentication project.

What is the team composition?

I worked directly with a main point of contact throughout the engagement. We also kept in touch with the developer over the course of the project.

How did you come to work with Digital Sales?

I can’t remember exactly where I found them, but I felt that Dermot understood my goals in our initial conversations. We were both on the same page from the start, and he seemed to be a technically competent partner. I had confidence he could get me where I wanted to go.

How much have you invested with them?

We’ve invested about £8,500 (approximately $9,500 USD).

What is the status of this engagement?

The engagement started around December 2017 and wrapped up in July 2018.

What evidence can you share that demonstrates the impact of the engagement?

While customers looking for emergency services don’t typically give website feedback, people told me they felt confident in my company after seeing our image online. That reaction has a lot to do with the rebranding work Digital Sales completed. Website feedback has been overwhelmingly positive, especially in terms of the payment functions. That’s really helped streamline our payments. Prior to Digital Sales work, we couldn’t take credit card payments online, so this has made a huge difference.   

How did Digital Sales perform from a project management standpoint?

The website was deployed correctly at the right time. They were also able to quickly hammer out the few small glitches we came across.

What did you find most impressive about them?

Of the three website companies I’ve worked with, Digital Sales was the most adaptable, gave me the most confidence, and seemed the most enthusiastic about the job. They were always excited to take feedback and apply it to new iterations. That’s why I continue to use them.

Are there any areas they could improve?

Everything was done as I wanted it to be done.

Do you have any advice for potential customers?

Go into the partnership with a solid understanding of your business and clear ideas for what you want to do. That way, you can be sure that Digital Sales can meet the purpose of the project.

Introduce your business and what you do there.

I am the owner of NT Heating and Plumbing. We currently have three employees.

What challenge were you trying to address with Digital Sales?

I wanted to get more clients, get my company out there, and be ahead of the game, as in getting quicker leads to jobs than the other companies.

What was the scope of their involvement?

From start to finish, they designed the website and created very good blog posts which described my business and team members.

What is the team composition?

I worked with one person, which was good. Having one contact made it all straightforward and free-flowing.

How did you come to work with Digital Sales?

I saw them on LinkedIn and a colleague recommended them to me. I chose them because they had an all-around startup package to offer me and the cost was considerably lower than the others.

How much have you invested in them?

We have spent less than $10,000.

What is the status of this engagement?

We began working with them in January 2016 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I am very satisfied. We initially had one to three leads a week, and within six months of working with Digital Sales, I was getting over 20 per week. They got me on the first page of Google very quickly and took my company from a three-star rating to a 10-star rating. They have been excellent.

How did Digital Sales perform from a project management standpoint?

I am thoroughly satisfied and I highly recommend them. They have provided excellent service and are very easy to deal with. We met face to face once a week, and we would email back and forth most days or have a phone call.

What did you find most impressive about them?

The leads I got in such a short time is unbelievable. The results I received are way above what I expected and really set them apart from others.

Are there any areas they could improve?

No, I am very happy with the way they dealt with everything. It has been great, and I can’t fault them on anything.

Do you have any advice for potential customers?

If you want your business to blossom in such a short amount of time, call them today.

Introduce your business and what you do there.

I am the managing director of an audiovisual company. We are primarily in the rental business and provide AV equipment to the corporate market.

What challenge were you trying to address with Digital Sales?

We wanted to upgrade our website. Our website had become antiquated, and it needed to be brought up to date.

What was the scope of their involvement?

Digital Sales built and designed our website for us. Diarmuid (Sales & Business Development Director) gave us some references and testimonials and went into the detail involved in relation to keywords, SEO, and things like that. 

What is the team composition?

We dealt directly with Diarmuid. It was a one-to-one service. He started the project and saw it through to completion.  

How did you come to work with Digital Sales?

We had approached some companies who made proposals. We liked the suggestions that Diarmuid had made, and the prices were competitive, so we decided to go with them.

How much have you invested in them?

We have invested around $4,000–$5,000.

What is the status of this engagement?

The partnership began around October 2020, and it is an ongoing project.

What evidence can you share that demonstrates the impact of the engagement?

There is definitely a lot more traffic to the site and a lot more inquiries. We are very pleased with the website. Technically, it has all the keywords, and the follow-up maintenance on the website is fantastic.

Diarmuid has been maintaining the website and maintaining the relationship which is very good, and we are very happy with him.

How did Digital Sales perform from a project management standpoint?

We were very happy with their project management skills. We found Diarmuid to be very amiable and very approachable, as well as open to suggestions and he would give us his opinion on those. He was very attentive to our needs.

It was a very personal service, which is refreshing. He would even take our calls on the evening and weekends, whereas you can’t contact a lot of people after nine to five. If I needed to give him a ring at nine o’clock in the evening, he would take my call.

We typically communicated by phone or email.  If I had something on my mind, I wouldn’t even waste my time emailing Diarmuid or phoning the office, I would just give him a ring on his mobile. 

What did you find most impressive about them?

They provide a very personal touch to the project. Because they are a slightly smaller business, you are still very much dealing with the main man and everyone likes to deal with the boss.  When you go to a legal office and those types of businesses, you end up dealing with the secretaries, assistants, or trainees.

Additionally, their pricing is very good. There are people out there charging obscene sums of money for doing the same work. It is his personality as well. He has a very strong personality, he is very obliging, he provides direct service, and you can build a rapport with him. For me, the number one thing is the service, and he provides excellent service.

Are there any areas they could improve?

I really can’t think of anything obvious. It maybe took longer than I thought it was going to take, but these things just take some time and I'm not an expert.

Do you have any advice for potential customers?

I would have no problem recommending Digital Sales. There is no question about that. 

Introduce your business and what you do there.

I’m the founder and director of M.E.W.P. Services, a small startup company.

What challenge were you trying to address with Digital Sales?

I needed a website made.

What was the scope of their involvement?

Diarmuid (Sales & Business Development Director) designed our logo before moving on to the site. He did a keyword analysis to ensure the site was optimized.

What is the team composition?

My main point of contact is Diarmuid.

How did you come to work with Digital Sales?

A former employer of mine recommended them. Diarmuid built their website. After checking on their pricing and meeting him, I knew they were the right fit.

How much have you invested with them?

We’ve invested between $5,000–$10,000.

What is the status of this engagement?

Our engagement with Digital Sales started in March 2020.

What evidence can you share that demonstrates the impact of the engagement?

I’m blown away by what Digital Sales was able to produce. The website just went live. Diarmuid designed a top-quality, nice, and clear logo. It’s on a completely different level than our previous one. He exceeded expectations.

How did Digital Sales perform from a project management standpoint?

Throughout the process, Diarmuid kept me involved. He sent updates on the site for my input. He also gave honest feedback when my ideas weren’t the best choice. We communicate by phone. He’s always responsive and available.

What did you find most impressive about them?

Diarmuid is approachable, always willing to answer questions. He explains things well and delivers far and above his promises. He went above and beyond what I’d imagine the website would be.

Are there any areas they could improve?

No, I couldn’t fault him for anything.

Do you have any advice for potential customers?

Don’t try to force your ideas on Diarmuid. Let him be the expert that he is, and give him the opportunity to make the website you need.

Introduce your business and what you do there.

I'm the owner of an electrical contracting company. We do boiler repair, breakdown, and replacement.

What challenge were you trying to address with Digital Sales?

I wanted to broaden my client base since a lot of my customers were being drawn in by word-of-mouth.

What was the scope of their involvement?

They've helped with marketing, advertising, made suggestions for my website. They've also helped with my site's SEO.

What is the team composition?

I have one point of contact.

How did you come to work with Digital Sales?

I've known them for a long time, and they were recommended to me by another person in my industry. I saw what their model had to offer and decided I wanted to take my company to the next level and implement something like that, too.

How much have you invested with them?

We've invested $5,000 – $10,000.

What is the status of this engagement?

We began working together in April 2018 and wrapped up in July 2018.

What evidence can you share that demonstrates the impact of the engagement?

The results have been excellent; nearly too good, in fact. In addition to the leads I've already gotten from word-of-mouth, my workload has increased, which is great. Overall, I've seen the fruition of my investment with them. I can easily get five referrals from one online inquiry or one Google search. It opens up a whole new avenue outside of my already established customer base.                                                                   

How did Digital Sales perform from a project management standpoint?

They were very detailed and we kept in regular communication. They were very prompt in answering any questions I might have.

What did you find most impressive about them?

I'm impressed with how they applied themselves in regard to their strong attention to detail. That also translated into a higher quality for my website.

Are there any areas they could improve?

No, honestly, I couldn't ask for more.

Do you have any advice for potential customers?

I can't speak highly enough of them.

Introduce your business and what you do there.

I’m a law partner at a boutique legal firm. We specialize in criminal law and we also do property law, human rights, and family law.

What challenge were you trying to address with Digital Sales?

We had a very dated website. We wanted a new website that was modern and attractive to bring in business as well as enhance our profile in the marketplace.

What was the scope of their involvement?

They developed our new website.

What is the team composition?

I worked with one person who had a larger team behind them.

How did you come to work with Digital Sales?

I found them through an online search. I sent an email and they responded very quickly. They were quick to understand what we were looking for and what we needed.

How much have you invested with them?

We spent between $5,000-$10,000.

What is the status of this engagement?

We started working together in January 2020 and we would have been finished if it weren’t for the COVID-19 restrictions. They’re not able to do the last part yet which requires an in-person training session. They’re continuing to give support to the website. As soon as we can have in-person meetings again, we’ll have a final meeting and the process will be finished.

What evidence can you share that demonstrates the impact of the engagement?

They were very focused on presenting a strong image. They were really proactive in committing to help us and making sure we got a good end-product. 

They also informed us about ways we could get government funding towards helping our redesign. They booked a training course that showed us how to apply for grant funding. As a result of the funding, we could justify a bigger spend on our website than we initially thought we could afford. We got a lot of added value.

They’re very committed to delivering high-end results. They were very engaged throughout the process. The end results exceeded our expectations. 

How did Digital Sales perform from a project management standpoint?

They met all the targets. They broke the work into sections which was efficient. There was never a long delay when waiting for a response. They were focused on getting the site up and running as soon as possible. 

They’re also very pleasant to deal with. They’re approachable and always available. The work progressed quickly and moved along smoothly.

What did you find most impressive about them?

They’re very personable, ambitious, and hardworking. They deliver a very good product. Customer service is excellent. They’re highly skilled and give their all to their customers. 

Are there any areas they could improve?

No, we’re happy with them.

Do you have any advice for potential customers?

Set aside ample time to work on the project. It’s also helpful to spend time engaging with them and listening to what they recommend. The training course that we did with them put us in the right frame of mind for engaging with the new web design and marketing strategy.