DIGITAL REVAMP

BACKGROUND

Please describe your company and your position there.

Founder & CEO of a company specialized in electric mobility services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DIGITAL REVAMP?

To develop a new website

SOLUTION

How did you select this vendor and what were the deciding factors?

We already worked with them and the decision was because of the people working there and the price

Describe the project in detail and walk through the stages of the project.

Website development from design, content, layout and branding

How many resources from the vendor's team worked with you, and what were their positions?

1 person as a project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Implementation of website based on Wordpress and backend platform

How effective was the workflow between your team and theirs?

It was easy and professional through emails and calls

What did you find most impressive or unique about this company?

Their flexibility and patience is exceptional.

Are there any areas for improvement or something they could have done differently?

They could work more on the creative side

BACKGROUND

Please describe your company and position.

I am the Talent Aquisition Manager of Tantus Technologies

Describe what your company does in a single sentence.

Tantus is a small consulting company in Washington DC area. We combine innovative technologies and modern working methods to achieve results that positively impact citizens and their communities by collaborating with the government to create efficient, easy to use, citizen-centric solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIGITAL REVAMP to accomplish?

• Strengthen and expand our presence.
• Leverage our Executive in LinkedIn.

SOLUTION

How did you find DIGITAL REVAMP?

Referral

Why did you select DIGITAL REVAMP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• They are very creative.

How many teammates from DIGITAL REVAMP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Digital Revamp helped us stand out from the crowd. Digital Revamp helped us shape the image of the company, have the same voice for our wants, and needs—and that was just the beginning. Like any company with different departments, different teams are preoccupied with different missions. 

By creating a recruitment marketing strategy - it gave everyone to get on the same page as – what do we stand for. The executives define company goals and determine what types of employees will help us achieve our objectives. With their input, we, the TA team we worked with our PM to build candidate personas that support company culture, or fill gaps in diversity—whether that’s culturally or cognitively. Other benefits are stronger candidates, a reduced time to hire, better retention, and in the end better Return on investment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Externally. One of the recruitment marketing benefits is strategic alignment – the recruiters and the executives share the same message out there. We now provide a better candidate experience, increased diversity, a reduced time to hire. Setting up that talent network and converting some of these passive candidates into leads is always a huge win for us. 

Internally, there are few things this helped with: 

• educating employees on the company’s long-term goals and values or other programs that we are supporting 
• nurturing communication and collaboration among employees
• ensuring that employees know their contributions matter and are essential to the company’s success

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Roy and the team are always on top of things. They are very proactive, very responsive and always doing everything with a positive attitude.

What was your primary form of communication with DIGITAL REVAMP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide honest insights and deliver personalized support. They were always able to tell us what we need to hear instead of what we want to hear in a very non-confrontational and disarming way. There is great communication, clarity in expressing themselves, thoroughness in conversations. DR built and nurtured relationships with our groups immediately and proved that they have a meticulous way of adapting and learning. Roy and his team have the ability to handle whatever comes your way, in the most efficient way possible and pivot when needed.

Are there any areas for improvement or something DIGITAL REVAMP could have done differently?

They always seem to know and understand their audience, target the right platform for us, find new creating angles and ideas. And then, keep track of progress, helping us evaluate what is working and what is now, and adjusting when needed. Roy and his team helped us strengthen and expand our presence and reach by leveraging our Executives in LinkedIn. 

They helped us "humanize" the whole Executive level - weather is Rhian/COO and share her passion to support women in leadership, her focus on our people, diversity and inclusion, or Karley/EVP and share her passion for technology and raising her two boys as a single mom, DR helped us create an image for the C level and gave us the opportunity share a fair and accurate representation of our current company culture. 

With so much competition in the hiring market, niche opportunities, they helped us identify what makes our company special and market that message to candidates in an authentic and attractive way. So, thank you for that.

BACKGROUND

Please describe your company and position.

I am the President of GFOA WMA

Describe what your company does in a single sentence.

We lead and encourage the pursuit and administration of sound financial management, policies, procedures and systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DIGITAL REVAMP to accomplish?

• To educate and inform our membership on the value and professional benefits of having a social media presence.
• Tips for improving their social media presence
• How to leverage their social media presence

SOLUTION

How did you find DIGITAL REVAMP?

Referral

Why did you select DIGITAL REVAMP over others?

• High ratings
• Close to my geographic location
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Roy presented to a group of 100+ public finance professionals on how to optimize and leverage their professional presence via social media.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Spoke for at least 50 minutes, qualifying the session as CPE eligible
• Additional Q&A period
• Retain presentation for membership to access

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Roy was highly responsive. He asked many questions to ensure that he understood our organization/ his audience. Believe that our presentation was not cookie-cutter, but tailored for our interests and professional objectives.

What was your primary form of communication with DIGITAL REVAMP?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

His responsiveness. The energy and enthusiasm when he discusses his work. Roy has a passion for his work and the industry, and it spills over when he speaks.

Are there any areas for improvement or something DIGITAL REVAMP could have done differently?

No. I found Roy to be extremely accommodating and flexible to our needs and shift in scheduling.

BACKGROUND

Introduce your business and what you do there.

I’m the chief administrative officer (CAO) of a mental health hospital that offers treatment services for children.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITAL REVAMP?

We had difficulties recruiting new staff and needed to update our recruitment page on our website. We wanted to make our recruitment page more enticing for applicants.

SOLUTION

What was the scope of their involvement?

DIGITAL REVAMP has updated our recruitment page’s content to promote our company’s leaders. They’re revamping our complete site. 

What is the team composition?

I mainly work with Roy (CEO), our primary contact. I also work with Charles (Digital Project Management). 

How did you come to work with DIGITAL REVAMP?

I went to a conference where Roy was the speaker.

What is the status of this engagement?

We started working with DIGITAL REVAMP in October 2022, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received more applicants for our job openings since we started working with DIGITAL REVAMP. Overall, they’re an excellent company, and their work is great. 

How did DIGITAL REVAMP perform from a project management standpoint?

DIGITAL REVAMP meets deadlines and stays on budget. We communicate through phone calls and emails, and they’re always available. 

What did you find most impressive about them?

I’m most impressed with DIGITAL REVAMP’s personal treatment. They’re very attentive when listening to our needs and responding to them. 

Are there any areas they could improve?

I don’t think there’s anything DIGITAL REVAMP can improve on. 

Do you have any advice for potential customers?

I recommend having an assessment with DIGITAL REVAMP and reviewing it together to determine if they align with your project’s needs. 

BACKGROUND

Introduce your business and what you do there.

I’m a marketing specialist for a plastic medical laboratory equipment manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITAL REVAMP?

We needed help with social media.

SOLUTION

What was the scope of their involvement?

DIGITAL REVAMP handles our social media platforms. Their scope includes creating content, making posts, helping us with user engagement, and sending us reports. Throughout the engagement, they’ve worked very closely with us. For example, they initially went to our factory and saw everything to have an idea of how we worked. We’ve also provided them with our products for them to create the copy to promote them.

What is the team composition?

We’re in contact with the account manager.

How did you come to work with DIGITAL REVAMP?

Our general manager knows the CEO.

How much have you invested with them?

We’ve spent $20,000–$25,000.

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The work that DIGITAL REVAMP has done is amazing, and their service is great and practical. Thanks to them, we’ve received a lot of leads and gotten great results.

How did DIGITAL REVAMP perform from a project management standpoint?

DIGITAL REVAMP’s project management is very good. They’re accessible, deliver on time, reply very quickly, and stick to our budget. Moreover, they’re very professional, and our communication is very easy. There’s daily communication between the account manager and me, and we use email and phone to communicate.

What did you find most impressive about them?

DIGITAL REVAMP is very friendly. Their team has a lot of creative ideas, is very engaging, and delivers very good content, images, and creative assets.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

You definitely have to work with them. They’re very cooperative and work within your budget. I’m very satisfied with them.

BACKGROUND

Please describe your company and your position there.

I work a non-profit programming agency that creates international exchange programs on behalf of the U.S. Department of State. My role is to design and execute short term exchange projects for international visitors on topics related to U.S. international foreign policy objectives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DIGITAL REVAMP?

We wanted to provide a social media workshop for a large exchange group with visitors from all over the world. The group had varying levels of social media expertise, so we wanted a workshop that would ensure that everyone had a solid foundation on ways to use social media to elevate their work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred by another organization that we have used for social media workshops for past exchanges.

Describe the project in detail and walk through the stages of the project.

We met with Roy to discuss our objectives and key elements we wanted the workshop to highlight. He followed up with an outline and additional details for our review. We held the workshop in two sessions so we could split the visitors into smaller groups.

After the workshops concluded, we finalized the paperwork and concluded the project.

How many resources from the vendor's team worked with you, and what were their positions?

We worked primarily with Roy and Yara.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The visitors provided feedback that the workshop was useful to their work and that it increased their knowledge of potential methods to use social media to elevate their work.

How effective was the workflow between your team and theirs?

They were great to work with, super responsive and communicative.

What did you find most impressive or unique about this company?

They were awesome to work with, Roy has a real passion for this work and created an engaging experience for our group.

Are there any areas for improvement or something they could have done differently?

We would have liked a little more communication around the recording of the session, but it was fine in the end.

BACKGROUND

Please describe your company and your position there.

Senior Marketing Manager at SHRM India, MENA and APAC SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today’s evolving workplaces. With 300,000+ HR and business executive members in 165 countries, SHRM impacts the lives of more than 115 million workers and families globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire DIGITAL REVAMP?

SHRM LinkedIn Content Creation - Position SHRM MENA & India as a thought-provoking and informative industry leader on LinkedIn through posts and engagement. Content creation for thought leadership - To establish cohesive visual brand identities for the SHRM brand, SHRM’s CEO through content creation and engagement on social media. Social Media Marketing for SHRM MENA ANNUAL Conference & EXPO 2022

SOLUTION

How did you select this vendor and what were the deciding factors?

We did and online screening and invited proposals from select few vendors and interviewed before selecting the final candidate.

Describe the project in detail and walk through the stages of the project.

Project 1: SHRM LinkedIn Content Creation Objective

1: Position SHRM as a thought-provoking and informative industry leader on LinkedIn through posts and engagement Project

2.: Online Brand Awareness Objective

1. (Linkedin): Establish a brand voice for CEO as a workplace thought leader on LinkedIn through posts and engagement that add value to the industry. Objective
2. (Twitter): Establish a brand voice for CEO as a workplace thought leader on Twitter through posts and engagement that add value to the industry. Objective
3. (Instagram): Establish a brand voice for SHRM CEO as a workplace thought leader on Instagram through posts and engagement that add value to the industry Objective 4
4. Establish a brand voice for SHRM CEO as a workplace thought leader on FaceBook through posts and engagement that add value to the industry

Project 3.: Establish SHRM MENA ANNUAL Conference & EXPO 2022 as the most sought after convening of HR professionals.

How many resources from the vendor's team worked with you, and what were their positions?

content writer, designers and account managers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The follower base on social channels increased Reach and engagements increased on social media Target audience was hooked and had greater percentage of repeat visitors SHRM MENA ANNUAL Conference & EXPO 2022 garnered a lot of social media reach, impressions and engagement from HR professionals.

How effective was the workflow between your team and theirs?

Workflow was smooth and well planned. activity charter was planned for a month in advance and content creation was decided 2 months in advance. There were regular calls bi-weekly and basis need.

What did you find most impressive or unique about this company?

Content creation ideas and transparency in thoughts and actions are incredible from the team. Flawless Communication to ensure both parties are well informed and on same page Championing the culture of the client Provide proper training to relevant teams working on the account Continuous effort to delivery best results

Are there any areas for improvement or something they could have done differently?

The management of timelines can be shortened given the nature of work of content and social which is ever dynamic.

BACKGROUND

Introduce your business and what you do there.

I’m part of the executive team at a large HR association.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITAL REVAMP?

We hired them for their social media marketing services.

SOLUTION

What is the scope of their involvement?

DIGITAL REVAMP manages our social media marketing accounts. In particular, they manage our digital marketing for our US office, as well as a leadership account. They create content and curate it to ensure that it appeals to the target audience.

We also do conferences and branding for specific projects. Their team supports us and helps promote those projects.

What is the team composition?

We work with two people from their company: Marc (Regional Director & Managing Partner) and Roy (CEO & Managing Partner). 

How did you come to work with DIGITAL REVAMP?

They were recommended by our US office, but I don’t know how they found them. 

What is the status of the engagement?

We began our partnership in September 2021, and it is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, DIGITAL REVAMP is doing a good job, and we’re very satisfied with their services. In terms of metrics, we’ve noticed that our social media reach and followers have gone up drastically.

We also just concluded an HR conference a few days ago, and the event was trending throughout its duration. 

How did DIGITAL REVAMP perform from a project management standpoint?

They’ve done a good job of adhering to deadlines and perfecting each task. Overall, they manage whatever deliverable we assign to them very well. Their team is also very humble and accessible. We use Zoom for online meetings.

What did you find most impressive about them?

What I like about DIGITAL REVAMP is their positive attitude.

Are there any areas they could improve?

They can improve on providing more content.

BACKGROUND

Introduce your business and what you do there.

I’m the president and CEO of The Prayer Covenant, a 501(c)(3) organization with a presence in 71 nations. We’re a global ministry focused on reaching children all over the world with the love of Christ.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITAL REVAMP?

We needed their help with social media marketing since our team didn’t have the time and the talent to handle that. Apart from that, we also needed our website to be fully translated into different languages.

SOLUTION

What was the scope of their involvement?

DIGITAL REVAMP has been handling our Facebook and Instagram accounts, where they create daily posts that engage people. They’re also setting up our TikTok and YouTube channels as we’re moving in different directions.

For website development, DIGITAL REVAMP has rebuilt our website on WordPress to refine it. They’ve changed the site’s fonts and integrated digital analytics into it. That way, we can find out more about our visitors. On top of that, they’re trying to increase our mailing list. I’m also releasing a book in April 2022, and their resources are creating a landing page where people can purchase the book when it comes out. Further, DIGITAL REVAMP is creating a blog page for the website, and the team is helping me integrate my radio program into it. This way, people can live stream the program through the site. 

For further context, our website has various resources and translations that are free to download. No matter where the user is, our team tries to make the website as accessible as possible. In short, DIGITAL REVAMP works to organize it so users can simply point and click to find what they need and use it. 

Finally, the DIGITAL REVAMP team is creating a children’s prayer app for us. They’ve been working on it for six months, and we have a couple of months to go before we release the app. It has all the bells and whistles that we hope will be cool for our end users. 

What is the team composition?

My main point of contact is Roy (CEO), but I also work with Samah (Senior Video Editor). A separate team is working on the children’s app, and I’ve had touchpoints with around six people from that team.

How did you come to work with DIGITAL REVAMP?

We met DIGITAL REVAMP through a recommendation from another well-respected leader; they said the team transformed their ministry and brought so much awareness to it, describing their work as a game-changer. That leader also showed metrics to me, and they were astounding. As a result, I connected with DIGITAL REVAMP. I decided to give them a trial project for a few months to assess their performance, and they proved to be great. As a result, we continued working with them.

How much have you invested with them?

We’ve spent between $80,000–$100,000. We’ve invested around $3,000 per month on our Facebook campaigns and another $9,000 for website improvement. The app itself costs around $40,000. 

What is the status of this engagement?

We started in November 2020, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

DIGITAL REVAMP has enhanced the website greatly. They provide reports every month that is easy to read and share with board members. The results are unbelievable, too. For instance, the number of clicks we receive per month has increased to 1,300 clicks per month, up from 200 clicks per month. From 5,0000 followers, we now have 97,000 followers after nine months. 

Moreover, we have 250,000 hits in engagement per month, meaning more people respond to our posts or watch our videos. Our organization also reaches 3 million people per month with our content. Finally, we now have 4,000 people on our mailing list, up from 1,000 in the previous seven years. 

How did DIGITAL REVAMP perform from a project management standpoint?

DIGITAL REVAMP’s project management is excellent. I have a type-A personality, so when I reach out to someone, I want answers quickly. Given that, if I want to change something or ask a question, they provide immediate responses. To me, that’s important; it shows good communication.

Moreover, they listen well to feedback. For instance, I’ve been confused with our monthly billing statement because I can’t always remember what I’ve asked them to do. Luckily, their statements have a cost breakdown, bringing clarity to the bill. When it comes to yearly audits, they organize our statements in a detailed manner. 

To communicate, we usually do everything via email, text messaging, and WhatsApp, though we also have Zoom meetings. Phone calls are at the bottom of the list. Moreover, DIGITAL REVAMP sends me a PowerPoint presentation every month where I can review their content calendar. I always see beautiful videos and content that are appropriate for the audience. The presentation is always professional; I can flip through it, approve it, or make changes to it if necessary. 

What did you find most impressive about them?

Whatever DIGITAL REVAMP is doing, it’s effective. The team has creative energy, so working with them is easy. They’re also innovative; we can spend 10 minutes with Roy and it will feel like an hour with the average person because he figures out who we are as a ministry. He tells us exactly what we need or should aim for to build the ministry’s mission. Simply put, he’s so good at what he does.

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Run — don’t walk. Your company needs DIGITAL REVAMP. They’re extraordinarily talented, and they’ll take your group to heights you can't even imagine through their skills and passion. Roy is passionate about what he does; I see it in his face, his body language, and his energy. His team is the same, and they’re all accommodating. 

BACKGROUND

Introduce your business and what you do there.

Tantus Technologies, Inc. is an IT consulting firm that specializes in working with the federal government, and I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with DIGITAL REVAMP?

We reached out to them to enhance our social media presence. 

SOLUTION

What was the scope of their involvement?

DIGITAL REVAMP first took inventory of our current situation and spoke with us about what we were looking for. The team interviewed staff to learn more about our company and its mission, values, and story. Once that was complete, they presented us with a plan of action and provided some ideas. Since then, we have been implementing their work plan and post content on a scheduled basis. 

They’re assisting us for the most part with our Facebook and Linkedin accounts. We internally leverage their work to put that on our Instagram, Twitter, and Glassdoor accounts. We are also looking at SEO work through the use of hashtags. 

We were having troubles with our hosting provider so we migrated the site to them. They’re fully on the operations and maintenance mode of our website.

What is the team composition?

We’re working with 3–4 team members, including Roy (Owner & CEO). 

How did you come to work with DIGITAL REVAMP?

I met Roy at the gym.

How much have you invested with them?

We’ve invested in the range of $50,000–$100,000.

What is the status of this engagement?

Our engagement started in June 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website looks a lot better now. We now post on a consistent basis on social media, and the number of likes and clicks has increased as well. Before using their services, I posted on my own and never got any feedback. Our content gets a lot of likes and comments now, and people actually engage in conversations regarding the topics we’re presenting. 

How did DIGITAL REVAMP perform from a project management standpoint?

We’re in maintenance mode right now, so we meet once a week on Wednesdays. In addition, we’re working on content one month ahead of time. They’ve done a good job and deliver on time and within budget. We use virtual conferencing and Google shared collaboration tools. 

What did you find most impressive about them?

The team’s most impressive aspect is structure. We had an independent contractor that was working on our social media and site, but the work wasn’t consistent and didn’t follow any methodology. We now follow DIGITAL REVAMP’s processes and procedures, and this routine sets us free to do better work. 

Are there any areas they could improve?

The relationship has been constantly improving as we go along. As they get to know us better, they’ve understood the company’s style, voice, and how we want the work to be presented. 

Any advice for potential customers?

I think it’s important to bring the right people to the table. Hire the decision-makers that are going to be in charge of making content and work proactively.