Stability, Security, Efficiency and Compliance
Digital Edge provides unparalleled Managed Cloud Solutions, as well as superior Information Technology Support Services. Skilled and accredited with a proven track record of over 20 years, we operate exclusively within prime data center facilities providing Enterprise IT Services expertise in:
- Managed Cloud Services
- Private and Hybrid Cloud
- Infrastructure as a Service
- IT Support and Outsourcing
- 24/7 NOC and SOC Operation
- Business Continuity and Disaster Recovery
Digital Edge’s organization is nicely balanced between our experience and ability to support a number of Enterprise Class IT organizations with complex needs and large processing demands, while staying quick and flexible.
Internally, the Digital Edge team strives to deliver any solution with Stability, Security, Efficiency and Compliance. This is the heart beat of Digital Edge. We achieve this drive through years of experience in engineering solutions, high level of IT management automation and constant innovation.
Digital Edge committed to Information Security and Quality of services. Digital Edge is certified in ISO 27001:2013 and ISO 9001:2015.
Focus
Reviews
the project
Ethical Hacking for Web & App Dev Company
"...the apps that were tested by Digital Edge are live and working fine."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the COO of the organization, primarily in charge of day-to-day operations. We provide web and app development. We’re based in New York.
What challenge were you trying to address with Digital Edge Ventures?
We’ve used Digital Edge to help us with security-related work.
We were looking for someone who could do a penetration test on an e-commerce mobile app, which we were building for a large retailer in the United States. We wanted to ensure that everything was encrypted and secured, including the APIs and the keys.
What was the scope of their involvement?
They performed a penetration test for one of the applications. Since then, we’ve started using them regularly on multiple projects.
For example, they perform ethical hacking (or White / Black Box Testing) by trying to hit the app from multiple bases to make sure it’s secure. They ensure it doesn’t have data leaks and that it’s not possible to place orders without being a customer.
Specifically, they asked us to share a build of the app, and they tried different ways to penetrate it through its architecture or different APIs. They share detailed reports with us on any loopholes they find. That way, we can make fixes before the app goes live. Along with apps, they also test websites and other software.
The project process involved understanding our goals and the platform’s architecture. Then, providing the cost and introducing us to a project manager. The project manager provided weekly updates.
For the first project, they gave us weekly updates on what was happening before they shared the final result. Then, we took another couple of days to fix the issues and we stayed in touch with the project manager. They retested the app after the fixes (within the same budget), and we gave the final approval.
What is the team composition?
We primarily worked with 2 to 3 people from their team, including a salesperson or business analyst who gathered our requirements. They also provided us with a project manager.
How did you come to work with Digital Edge Ventures?
They provided a good value-to-cost ratio, along with the data output they shared.
We requested a sample report before contracting them to learn what data points they’d cover, how many touchpoints we’d have, and what the turnaround time was.
We shared sample reports from 5 to 6 candidates with our end client (who was working with another vendor and wanted to switch), and they gave us the approval for Digital Edge.
How much have you invested with them?
So far, I believe the total cost of their services is under $50,000. However, I’m not sure of the exact number, since we’ve had projects as small as $500 and large projects between $17,000 and $18,000.
What is the status of this engagement?
We had our first one-off project with Digital Edge in January of 2019 or February 2019, but we’ve given them more work since then.
What evidence can you share that demonstrates the impact of the engagement?
This is not our core competency, but the apps that were tested by Digital Edge are live and working fine. The reports they shared made sense, and I’m assuming what they did was correct.
We shared the report of the app penetration test with the client, and they liked it. We were trying to match it with other competitors of theirs, for the price point and the quality, and Digital Edge bridged that gap.
How did Digital Edge Ventures perform from a project management standpoint?
I wasn’t overwhelmed by their performance, but it was okay. We had 3 to 4-week projects, and I believe that adding some project management tools would’ve improved what they had to offer.
What did you find most impressive about them?
We haven’t used other vendors of this nature, so it would be difficult for me to compare them with anyone else. We found other providers during the initial screening, but they were charging more than our budget afforded.
Are there any areas they could improve?
We were really happy with the end result. However, project management is definitely an improvement point. There have been times when, if we didn’t follow up, there was no response from their end.
If they had a project management tool in place, it would’ve improved the collaboration overall. It’s simply that we wanted to know where our project stood, and we had to ask.
the project
IT Managed Services for Fund Management Company
"Digital Edge Ventures has been easy to work with."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the implementation manager at FundCount LLC. We develop integrated accounting investment solutions software for fund managers and family offices.
What challenge were you trying to address with Digital Edge Ventures?
We were short in resources for technical support to our clients because we do have a lot of clients who not only seek analytical assistance but also have specific technical requirements and questions related to problems on their end. Also, we needed to provide our clients with a hosting solution because not all of our customers are able to support the infrastructure in-house to maintain the server where FundCount’s installed properly.
What was the scope of their involvement?
Digital Edge Ventures provides our clients with technical support through e-mails and phone calls. Their team addresses urgent technical assistance needs by phone, as we requested. Also, we’ve asked them to review the technical support files to identify any possible issues with the client so that our support team can further advise them.
For our hosted clients, their team provides a wide range of services. They assist our team with the installation and administration of the software as well as applications related to FundCount directly such as MySQL. Their team backs up our database and hosting environments. If necessary, they do upgrades too.
How did you come to work with Digital Edge Ventures?
I was not a part of the team that did the initial research into a service provider.
How much have you invested with them?
We pay a $500 subscription for their technical support. We charge our clients for their hosted solution at a premium.
What is the status of this engagement?
We hired Digital Edge Ventures around March 2018 and are still working with them.
What evidence can you share that demonstrates the impact of the engagement?
Both for their support and their implementation services, Digital Edge Ventures has done well. Their team has reacted to our requests fast. We haven’t had any major issues, problems, or misunderstandings.
How did Digital Edge Ventures perform from a project management standpoint?
Their project management has been responsive. We’ve had some ad hoc requests. For example, there was a trial period of a more powerful machine for our clients. They organized this initiative fast and responsively. If there were issues related to misunderstandings, they’ve been analyzing the reasons for them and incorporating solutions into their guidelines, ensuring it doesn’t happen again.
What did you find most impressive about them?
Digital Edge Ventures has been easy to work with. I’m satisfied with their service. We haven’t had any issues or unhappy clients. I hope that our partnership continues into the future. It has been mutually beneficial.
Are there any areas they could improve?
Off the top of my head, no. If there are any challenges, we sent feedback to them directly and they’ve taken action.
Do you have any advice for potential customers?
I would recommend them to companies that don’t have IT infrastructure in-house especially because they can address all technical requirements and different setups.
the project
Managed IT Services for Investment Advisor Firm
“We depend on them for our whole infrastructure, so, as far as I’m concerned, their work is priceless.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CFO and CCO of an investment advisor company based in New York. We have 10–20 employees.
What challenge were you trying to address with Digital Edge Ventures?
We wanted a cybersecurity and cloud services expert that could help us with compliance and security matters. We used to have an in-house tech team, but we downsized, and two of our employees left. We preferred to find an external expert to train our people and help us.
What was the scope of their involvement?
We initially went to Digital Edge Ventures for consultancy. We went through an onsite survey with them, and both sides did due diligence. We reviewed everything remotely on our side, including SOC reports and the disaster recovery plan. Before they left, our IT compliance team provided all of the details and necessary information to Digital Edge Ventures.
We then expanded their role to server hosting. We did away with our in-house servers, and we started logging in from our computers to the servers hosted by them. Our employees can work from home, the office, or anywhere they want, using any device.
Digital Edge Ventures also backs up all our data for disaster recovery. We have to make sure all of that is compliant. We deal with large financial organizations, and all of our servers have to be compatible with theirs. I’m sure that all of this required development, but I’m not sure exactly what Digital Edge Ventures did.
We have WiFi in the office, and they must’ve installed that. They also set up computers in the homes of two employees. Digital Edge Ventures set our employees's laptops up so that they can access their work desktops from anywhere. Our employees need to be able to access their business emails from their mobile phones in a secure way. They must follow protocol before they can access their office emails, and this was also set up by Digital Edge Ventures.
We moved offices in August 2019, and Digital Edge Ventures took care of that move for us. We paid them separately for that project.
How did you come to work with Digital Edge Ventures?
They came recommended to us by a business reference.
How much have you invested with them?
We pay a fixed monthly fee of $7,000–$8,000. We depend on them for our whole infrastructure, so, as far as I’m concerned, their work is priceless. We couldn’t really survive in business without Digital Edge Ventures, in the sense that they’re hosting all our computers. All our data is going through them.
What is the status of this engagement?
We started working with Digital Edge Ventures in August 2018, and the collaborating is ongoing. We had an upgrade project in August 2019.
What evidence can you share that demonstrates the impact of the engagement?
I don’t keep track of metrics, but our employees are happy. Whenever someone needs something, they just send an email to the support team at Digital Edge Ventures. They’ll take care of it. If it’s urgent, it’ll get done immediately; if not, it takes 3–4 hours. It’s a routine process, and we don’t really have to think about it.
We’ve cut down on some expenses by not having our own servers, which consume a lot of power and require hardware and software updates. All those expenses got cut, and we just have a monthly fee with Digital Edge Ventures. That’s a big advantage.
How did Digital Edge Ventures perform from a project management standpoint?
They’ve done very well. Two of their people are here whenever we need them. They use a project management software that sends us email reports with the status of various things. Their team handles project reports. We don’t have Slack, but it’s something we plan to use.
What did you find most impressive about them?
Digital Edge Ventures’s services are good and prompt. The less we have to think about technology, cybersecurity, and disaster recovery, the better it is for us, because we can concentrate on our business. Digital Edge Ventures handles everything technology-related.
Are there any areas they could improve?
I don’t have anything negative to mention. They come to our office as-needed, and if I need something, I send them a text message. They have a main service line, but I know their team personally, so I can text them and get an immediate reaction.
the project
ISO 27001 Consulting for Software Company
"The team did a good job and I don’t have any complaints."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the VP and CISO for an enterprise software firm. We sell trading and risk management software and solutions, mostly to enterprise businesses in the energy and financial space.
What challenge were you trying to address with Digital Edge Ventures?
We began offering client-facing services on Azure, a public cloud. In addition to our existing controls, we needed to obtain ISO-27001 certification to demonstrate the platform’s security. Our team hired Digital Edge Ventures to assist us in this effort.
What was the scope of their involvement?
Digital Edge Ventures served in a consulting capacity. As an ISO-27001-certified organization, they made enhancement recommendations for our public cloud to improve future audit results. The team then built the needed reporting system—an information security management system (ISMS)—into our SharePoint infrastructure to support the certification. Next, we collaborated to write updated policy requirements required for this part of the program.
What is the team composition?
We worked with 2 – 4 people including Danielle (VP of Compliance, Digital Edge Ventures) and Michael (Founder and CEO, Digital Edge Ventures).
How did you come to work with Digital Edge Ventures?
We worked with another tech firm that subcontracted Digital Edge Ventures as an on-site partner.
How much have you invested with them?
We spent around $50,000 on the project.
What is the status of this engagement?
We started working on the certification in September 2017 and the project ended in June 2018. Currently, we have a maintenance contract with Digital Edge Ventures.
What evidence can you share that demonstrates the impact of the engagement?
The project was a success because we got certified.
How did Digital Edge Ventures perform from a project management standpoint?
The team ran meetings—almost daily—and asked us insightful questions. We communicated via Webex because in-person meetings proved unnecessary. Danielle was knowledgeable and kept us on track by requesting accurate and comprehensive documentation from our side. Michael worked closely with our team during the third-party audit. He filled knowledge gaps whenever we struggled to address the auditors’ questions.
What did you find most impressive about them?
The team was knowledgeable and confident throughout the execution.
Are there any areas they could improve?
No. The team did a good job and I don’t have any complaints.
Do you have any advice for future clients of theirs?
Clients have to give the team open access to their environment and trust them. The more information Digital Edge Ventures has, the more successful they’ll be. Clients should remember that Digital Edge Ventures is not an auditor; customers need to be open with the team about issues that may arise during an audit to ensure successful results.
Although the team was dedicated to our project, we could sometimes tell when they had other commitments to juggle. We worried their consultants might experience burnout. However, the team ensured that there were enough resources to do the work. For example, they participated during an audit meeting at one of our India locations, even though it was the middle of the night for them.
the project
Cybersecurity Consulting for FinTech Company
"Without a doubt, we feel more confident about the security of our network."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm a senior VP of IT at Numerix. We’re a software vendor for the financial market.
What challenge were you trying to address with Digital Edge Ventures?
There were two items. We were looking for assistance on Linux and networking. We were also looking for help in preparing and completing our ISO 27001 cybersecurity audit.
What was the scope of their involvement?
On the networking and Linux side, Digital Edge Ventures helped us tighten down security. We’re a globally distributed company with a relatively complex networking structure. They helped us put better controls in place, as well as better logging and auditing tools. They improved the security and redundancy on our network. They also assist us on various different internal Linux projects.
They did a tremendous amount on the ISO 27001 audit. First we walked through the standards with them, and broke it down into policy-based and technical-based solutions. Then they defined some of the policies that we needed to improve. They developed technical solutions for the ones that we needed to improve and for a few that we were missing. After the ISO certification, we expanded our role with them so they also do some managed services with us as well.
What is the team composition?
We work with around 6–10 people. We have four primary contacts that we engage with regularly. One person assists in writing and managing documentation. We also have a project manager and a couple of technical people. The CEO also gives us assistance in terms of recommendations and planning.
How did you come to work with Digital Edge Ventures?
They were referred to us by an employee who’d worked with both of us. We did a couple of trial projects with them based on that recommendation, and they did exceptionally well.
How much have you invested with them?
We’ve spent between $50,000–$100,000.
What is the status of this engagement?
We began working together in July 2017 and the engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They’re extremely flexible and capable. If the standard ways of doing things aren’t best practice for our company or aren’t cost effective, they'll work to find good secure workarounds. They've been very beneficial to us. Without a doubt, we feel more confident about the security of our network.
The successful conclusion of the ISO audit was a huge success. There was a lot of preparation and time that went into working with us through the audit process. The managed service environments that they've set up have also been quite good. They've been helpful in implementing additional security measures and monitoring.
How did Digital Edge Ventures perform from a project management standpoint?
Their team is absolutely fantastic. They’re currently putting together some managed services documentation for us on a process-based audit. Their documentation is phenomenal. Any time that they haven't met a deadline is because we put additional requirements into the job or shifted the schedule on our side.
What did you find most impressive about them?
Their depth of technical capability is great. They have some really phenomenal technical people working for them. The flexibility of their solutions is also impressive. They're much better at follow up and follow through than other consultants we've worked with.
Are there any areas they could improve?
I would have said yes a couple of months ago, but they fixed and improved my one area of concern. They didn’t have enough people working as project managers when we first started. They’ve since pulled in some capable project managers to build their capacity.
Any advice for potential customers?
Digital Edge Ventures is good about scoping projects with us. My only advice would be to clearly define what you want so that they can help you accomplish it in the best fashion.
The third-party client was pleased with the reports of the app penetration tests. While their communication could've been more responsive, Digital Edge Ventures has maintained a satisfactory workflow. The team provides a good value.