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Stability, Security, Efficiency and Compliance

5.0
3 reviews

Digital Edge provides unparalleled Managed Cloud Solutions, as well as superior Information Technology Support Services. Skilled and accredited with a proven track record of over 20 years, we operate exclusively within prime data center facilities providing Enterprise IT Services expertise in:

  • Managed Cloud Services
  • Private and Hybrid Cloud
  • Infrastructure as a Service
  • IT Support and Outsourcing
  • 24/7 NOC and SOC Operation
  • Business Continuity and Disaster Recovery

Digital Edge’s organization is nicely balanced between our experience and ability to support a number of Enterprise Class IT organizations with complex needs and large processing demands, while staying quick and flexible.

Internally, the Digital Edge team strives to deliver any solution with Stability, Security, Efficiency and Compliance. This is the heart beat of Digital Edge. We achieve this drive through years of experience in engineering solutions, high level of IT management automation and constant innovation.

Digital Edge committed to Information Security and Quality of services. Digital Edge is certified in ISO 27001:2013 and ISO 9001:2015.

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Undisclosed
 
Undisclosed
 
10 - 49
 Founded
1996
Show all +
Staten Island, NY
headquarters
  • 7 Teleport Drive
    Staten Island, NY 10311
    United States
    8007145143

Reviews

5.0
3 reviews
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Managed IT Services for Investment Advisor Firm

“We depend on them for our whole infrastructure, so, as far as I’m concerned, their work is priceless.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2018 - Ongoing
Project summary: 

Digital Edge Ventures provides outsourced IT services to an investment advisor firm. Their work has included consultancy, server hosting, data backup, WiFi installation, and mobile phone and computer setup.

The Reviewer
 
11-50 Employees
 
New York City Metro Area
CFO & CCO, Investment Advisor Firm
 
Verified
The Review
Feedback summary: 

By handling all tech-related matters, Digital Edge Ventures has enabled stakeholders to concentrate on other core business processes. They provide onsite support and handle requests quickly, ultimately making the collaboration effortless. Their server hosting services have delivered cost savings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO and CCO of an investment advisor company based in New York. We have 10–20 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Edge Ventures?

We wanted a cybersecurity and cloud services expert that could help us with compliance and security matters. We used to have an in-house tech team, but we downsized, and two of our employees left. We preferred to find an external expert to train our people and help us.

SOLUTION

What was the scope of their involvement?

We initially went to Digital Edge Ventures for consultancy. We went through an onsite survey with them, and both sides did due diligence. We reviewed everything remotely on our side, including SOC reports and the disaster recovery plan. Before they left, our IT compliance team provided all of the details and necessary information to Digital Edge Ventures.

We then expanded their role to server hosting. We did away with our in-house servers, and we started logging in from our computers to the servers hosted by them. Our employees can work from home, the office, or anywhere they want, using any device.

Digital Edge Ventures also backs up all our data for disaster recovery. We have to make sure all of that is compliant. We deal with large financial organizations, and all of our servers have to be compatible with theirs. I’m sure that all of this required development, but I’m not sure exactly what Digital Edge Ventures did. 

We have WiFi in the office, and they must’ve installed that. They also set up computers in the homes of two employees. Digital Edge Ventures set our employees's laptops up so that they can access their work desktops from anywhere. Our employees need to be able to access their business emails from their mobile phones in a secure way. They must follow protocol before they can access their office emails, and this was also set up by Digital Edge Ventures.

We moved offices in August 2019, and Digital Edge Ventures took care of that move for us. We paid them separately for that project.

How did you come to work with Digital Edge Ventures?

They came recommended to us by a business reference.

How much have you invested with them?

We pay a fixed monthly fee of $7,000–$8,000. We depend on them for our whole infrastructure, so, as far as I’m concerned, their work is priceless. We couldn’t really survive in business without Digital Edge Ventures, in the sense that they’re hosting all our computers. All our data is going through them.

What is the status of this engagement?

We started working with Digital Edge Ventures in August 2018, and the collaborating is ongoing. We had an upgrade project in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t keep track of metrics, but our employees are happy. Whenever someone needs something, they just send an email to the support team at Digital Edge Ventures. They’ll take care of it. If it’s urgent, it’ll get done immediately; if not, it takes 3–4 hours. It’s a routine process, and we don’t really have to think about it.

We’ve cut down on some expenses by not having our own servers, which consume a lot of power and require hardware and software updates. All those expenses got cut, and we just have a monthly fee with Digital Edge Ventures. That’s a big advantage.

How did Digital Edge Ventures perform from a project management standpoint?

They’ve done very well. Two of their people are here whenever we need them. They use a project management software that sends us email reports with the status of various things. Their team handles project reports. We don’t have Slack, but it’s something we plan to use.

What did you find most impressive about them?

Digital Edge Ventures’s services are good and prompt. The less we have to think about technology, cybersecurity, and disaster recovery, the better it is for us, because we can concentrate on our business. Digital Edge Ventures handles everything technology-related.

Are there any areas they could improve?

I don’t have anything negative to mention. They come to our office as-needed, and if I need something, I send them a text message. They have a main service line, but I know their team personally, so I can text them and get an immediate reaction.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I’m an accountant, so I always want the cost to be less.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

ISO 27001 Consulting for Software Company

"The team did a good job and I don’t have any complaints."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - June 2018
Project summary: 

Digital Edge Ventures did consulting during an ISO-27001-certification process. The team wrote new documentation and built a reporting system with a SharePoint infrastructure for a platform hosted on Azure.

The Reviewer
 
1,001-5,000 Employees
 
New York Metro Area
CISO. Enterprise Software Firm
 
Verified
The Review
Feedback summary: 

The team’s expertise and guidance led to the successful certification. Digital Edge Ventures communicated clearly both in person and online. During the third-party audit, they worked extra hours to participate in meetings and fill knowledge gaps. Their confidence and insightfulness stood out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP and CISO for an enterprise software firm. We sell trading and risk management software and solutions, mostly to enterprise businesses in the energy and financial space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Edge Ventures?

We began offering client-facing services on Azure, a public cloud. In addition to our existing controls, we needed to obtain ISO-27001 certification to demonstrate the platform’s security. Our team hired Digital Edge Ventures to assist us in this effort.

SOLUTION

What was the scope of their involvement?

Digital Edge Ventures served in a consulting capacity. As an ISO-27001-certified organization, they made enhancement recommendations for our public cloud to improve future audit results. The team then built the needed reporting system—an information security management system (ISMS)—into our SharePoint infrastructure to support the certification. Next, we collaborated to write updated policy requirements required for this part of the program.

What is the team composition?

We worked with 2 – 4 people including Danielle (VP of Compliance, Digital Edge Ventures) and Michael (Founder and CEO, Digital Edge Ventures).

How did you come to work with Digital Edge Ventures?

We worked with another tech firm that subcontracted Digital Edge Ventures as an on-site partner.

How much have you invested with them?

We spent around $50,000 on the project.

What is the status of this engagement?

We started working on the certification in September 2017 and the project ended in June 2018. Currently, we have a maintenance contract with Digital Edge Ventures.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was a success because we got certified.

How did Digital Edge Ventures perform from a project management standpoint?

The team ran meetings—almost daily—and asked us insightful questions. We communicated via Webex because in-person meetings proved unnecessary. Danielle was knowledgeable and kept us on track by requesting accurate and comprehensive documentation from our side. Michael worked closely with our team during the third-party audit. He filled knowledge gaps whenever we struggled to address the auditors’ questions.

What did you find most impressive about them?

The team was knowledgeable and confident throughout the execution.

Are there any areas they could improve?

No. The team did a good job and I don’t have any complaints.

Do you have any advice for future clients of theirs?

Clients have to give the team open access to their environment and trust them. The more information Digital Edge Ventures has, the more successful they’ll be. Clients should remember that Digital Edge Ventures is not an auditor; customers need to be open with the team about issues that may arise during an audit to ensure successful results.

Although the team was dedicated to our project, we could sometimes tell when they had other commitments to juggle. We worried their consultants might experience burnout. However, the team ensured that there were enough resources to do the work. For example, they participated during an audit meeting at one of our India locations, even though it was the middle of the night for them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cybersecurity Consulting for FinTech Company

"Without a doubt, we feel more confident about the security of our network."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2017- Ongoing
Project summary: 

Digital Edge Ventures supports security controls for a variety of internal Linux projects. They also developed technical solutions to achieve ISO certification.

The Reviewer
 
201-500 Employees
 
New York, New York
Joe Gruna
VP IT, Numerix
 
Verified
The Review
Feedback summary: 

The improved security measures have been well-received, resulting in the successful conclusion of the ISO audit. Digital Edge Ventures' team inspires confidence throughout the projects by communicating clearly from the start. Expertise and meticulousness are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a senior VP of IT at Numerix. We’re a software vendor for the financial market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digital Edge Ventures?

There were two items. We were looking for assistance on Linux and networking. We were also looking for help in preparing and completing our ISO 27001 cybersecurity audit.

SOLUTION

What was the scope of their involvement?

On the networking and Linux side, Digital Edge Ventures helped us tighten down security. We’re a globally distributed company with a relatively complex networking structure. They helped us put better controls in place, as well as better logging and auditing tools. They improved the security and redundancy on our network. They also assist us on various different internal Linux projects.

They did a tremendous amount on the ISO 27001 audit. First we walked through the standards with them, and broke it down into policy-based and technical-based solutions. Then they defined some of the policies that we needed to improve. They developed technical solutions for the ones that we needed to improve and for a few that we were missing. After the ISO certification, we expanded our role with them so they also do some managed services with us as well.

What is the team composition?

We work with around 6–10 people. We have four primary contacts that we engage with regularly. One person assists in writing and managing documentation. We also have a project manager and a couple of technical people. The CEO also gives us assistance in terms of recommendations and planning.

How did you come to work with Digital Edge Ventures?

They were referred to us by an employee who’d worked with both of us. We did a couple of trial projects with them based on that recommendation, and they did exceptionally well.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We began working together in July 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re extremely flexible and capable. If the standard ways of doing things aren’t best practice for our company or aren’t cost effective, they'll work to find good secure workarounds. They've been very beneficial to us. Without a doubt, we feel more confident about the security of our network.

The successful conclusion of the ISO audit was a huge success. There was a lot of preparation and time that went into working with us through the audit process. The managed service environments that they've set up have also been quite good. They've been helpful in implementing additional security measures and monitoring.

How did Digital Edge Ventures perform from a project management standpoint?

Their team is absolutely fantastic. They’re currently putting together some managed services documentation for us on a process-based audit. Their documentation is phenomenal. Any time that they haven't met a deadline is because we put additional requirements into the job or shifted the schedule on our side.

What did you find most impressive about them?

Their depth of technical capability is great. They have some really phenomenal technical people working for them. The flexibility of their solutions is also impressive. They're much better at follow up and follow through than other consultants we've worked with.

Are there any areas they could improve?

I would have said yes a couple of months ago, but they fixed and improved my one area of concern. They didn’t have enough people working as project managers when we first started. They’ve since pulled in some capable project managers to build their capacity.

Any advice for potential customers?

Digital Edge Ventures is good about scoping projects with us. My only advice would be to clearly define what you want so that they can help you accomplish it in the best fashion.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They'd always meet the schedule if it was up to them.
  • 5.0 Cost
    Value / within estimates
    I'd give them a 10 if I could.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I absolutely would recommend them.