What evidence can you share that demonstrates the impact of the engagement?
Since completing the project Digital Awesome has been quick to respond to any issues that have arisen. The feedback that I’m getting from customers who had used our old app is that they really like the new app and its features. It looks and works better and more professional.
The product is sold to the RV industry, which is made up of people who like to DIY. So the fact that our old app didn’t look polished wasn’t too much of a problem because it was functional and we were selling to that specific audience.
Now the app has contextual help and offers support at every step of the installation and use processes. People were setting up our product using a manual, but now we don’t even ship out a manual. So far, so good.
How did Digital Awesome perform from a project management standpoint?
The team is always accessible. They return our emails in hours rather than days. Project management has never been an issue.
I would say that I expect more than some people would but they’ve never given me any reason to be concerned about the project management because they always set and meet expectations without even being asked.
We had some small delays and the project was completed about two weeks later than the original target date, but some of that was due to app flow changes that we made. At the end, they worked during the weekends to make sure the work was delivered.
What did you find most impressive about them?
In comparison to other vendors in general, Digital Awesome is easier to work with, more responsive, and more professional in their work output than other companies I’ve dealt with.
Are there any areas they could improve?
No, there are no areas of improvement.
Do you have any advice for potential customers?
Don’t be afraid of choosing a small company when it comes to Digital Awesome. They do good work, and you don’t have to be concerned about them taking your money and not delivering the product. Digital Awesome is made up of an honest team that is easy to work with.