What evidence can you share that demonstrates the impact of the engagement?
The finished product has definitely resulted in an uptick in job opportunities. We’re probably the first ones in the industry to have such a sophisticated tool. None of our main competitors have a platform like ours, which has received phenomenal feedback from both our dealers and our internal team.
The platform is reliable and responsive. Any bugs have all been quickly ironed out, so it’s great in terms of functionality.
Previously, people had to hire a rep and contact a designer, before coming to us with a framework. The configurator makes it exceptionally easier for the customer to tell us what they want. My sales team, having gone to conferences where they present the tool, have expressed the great impression that it’s left on big-time dealers and sales representatives.
We’ve allowed our dealers to integrate the tool into their own site. Because the configurator is actually on multiple websites, we’ve gotten business through users using our software on the dealers’ websites. I’ve only gotten positive feedback, so the product has been pretty flawless.
How did Digital Artflow perform from a project management standpoint?
They’ve gone above and beyond in terms of budget and deadline management. They provided a project quote in the beginning and as the project developed we continued to add element s and features. They had no problem including those in their original quote. They were very receptive to adding minor features as the project went on. Larger, more custom changes required an additional quote but they were very manageable.
In terms of deadlines, they really performed within a time crunch. We had targeted to launch the configurator right before a large conference. We expressed the time-sensitivity, and Digital Artflow complied and delivered. The managers launched their team into overdrive and executed the product on time. Their delivery was impressive.
Overall, communication was very smooth. They were open to different communication channels, like Skype, and they were also very responsive to emails. We’re based in New Jersey—and they’re in Europe—so the time difference was a bit of a challenge, but they made it easy for us. The communication channels were also very open. They provided us with a link to their project management website, where everything was transparent. We could see the status of all tasks and items.
What did you find most impressive about them?
Their communication skills, technical expertise, and the product they delivered all surpassed my expectations.
Are there any areas they could improve?
I can’t think of anything.
Do you have any advice for future clients of theirs?
Clients should be concise and clear on what they’re looking for. Digital Artflow will deliver that.