What evidence can you share that demonstrates the impact of the engagement?
It’s a bit early for me to say, and I can only compare the website with others I’ve seen. The landing page’s quality—which is a big buy-in for customers—is looking great now, as the previous one was a bit boring. I was open and honest about what I wanted, and Aman quickly understood what we were after. The reason it may not have been right at the start is that I was new to startups and making websites. I think I’ll know how to give requirements a bit better going forward.
The website has a three-step user flow for building a profile and taking an assessment at the end of it, and there’s a dashboard for employers to see accumulated results. I like how it flows, but I’m sure there are future enhancements we’ll require.
How did Digiruu perform from a project management standpoint?
Aman took the lead as project manager, serving as a conduit between requirements and getting the build done. I can’t speak more highly of him. He was constantly badgering us, which I loved, and kept us updated with status reports and telling us what he needed from us. He was almost always communicating on a daily basis, even just to say good morning. The constant communication was appreciated, and I think he realizes that. We used Slack for all communication and document sharing. We could always go back there and settle any arguments.
What did you find most impressive about them?
I liked the workshop he used to engage us at the start. We were actually driving out requirements in that session, and they documented it all. Aman understood the concept straight away without having to ask too many questions. He went over and above what he should’ve done, and that’s been great.
Are there any areas they could improve?
There was a moment when Aman was a bit quieter, possibly busy with other projects. He’s upfront and honest, though, and told me that he was taking a step back from his operational role as head of the company and focusing more on the customer service part. I guess it was a bad thing initially, but he’s made it into something positive. We’ve had our ups and downs about the requirements, and we challenge each other, but that’s fruitful for the partnership. Otherwise, if we always said yes or no, it wouldn’t work. I’ve worked in project management before and I appreciate their passion. It’s exactly what we need to drive projects forward.
Do you have any advice for future clients of theirs?
It’s important to set requirements at the start and be very specific. Clients have to understand what they want and be as open and honest as possible. In financial terms, Aman had an almost agile approach, allowing us to get pieces of the website built, tested, and deployed as funding trickled in. We basically had milestone-based payments.