Digiruu

What evidence can you share that demonstrates the impact of the engagement? 

When I received the feedback on the design, they incorporated everything. I did not want to be too prescriptive when it comes to the design, so my specifications were more high-level. I said that I wanted the users to feel a certain way when they access the app, and this is kind of how the end result should be, but I let them figure out how they would deliver on it.

They were incredibly creative with some of the concepts they pitched to us. It was amazing to see that. They always presented lots of options. So when it came down to designing the logo, we went through 8–10 iterations. They were always responsive to the feedback I gave them and they were always open to the insights that came from users. In that way, it was very collaborative. Given that we never met face-to-face, it was really nice working with them.

How did Digiruu perform from a project management standpoint?

If I had any questions, I had a Slack group where I could fire off a question to anyone and they would respond very quickly. It was really useful. We also had a Trello board that we managed together.

Managing the project isn’t always easy, especially when there are difficult stakeholders like me. I changed my mind frequently, but they managed the project very well. They were incredibly well-organized, and everything we discussed was put onto the Trello board as an action. They were polite, but firm. We had regular catch-up calls to make sure we were on top of things. They really kept the project on track, which is brilliant.

What did you find most impressive about them?

The dedication they put into the project was impressive. I’ve worked with UX/UI consultants before that are great at what they do, but they lack passion for the project or product. When working with Digiruu, they really got into the mindset of the user, and they never stopped presenting ideas.

At one point, I had to put together a pitch deck. It was outside of the project scope, but I needed to talk to them about potential monetization methods. They spent several hours on the phone with me discussing how I could do that in the app. That was really helpful and it went above and beyond the expectations for the project. Their passion really sets them apart.

Are there any areas they could improve?

This is probably unique to me, but since I’ve worked in tech, I would have liked to understand the architecture of the app a bit more. I’d like to understand the technology and toolkit they were going to use to deliver the product. I did get that information initially by digging a bit deeper. I think that would have been useful for me to know, but I don’t know if other clients would care as much.

Do you have any advice for potential customers?

I wouldn’t hesitate to recommend them. They’re always willing to go the extra mile, so just be willing to work collaboratively with them.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to their work, we’ve already made back the money we invested in our digital presence. They delivered a website that’s enjoyed an increasing number of clients. The website is built very well, so it adds credibility to our very new business, which we appreciate. We’re looking forward to advertising initiatives on Facebook and other social media.

How did Digiruu perform from a project management standpoint?

They were great with project management. They set up a Google Drive folder and Slack with us, so they responded in real time to our requests. All goals were outlined in a single document, which made it easy to track project progress. It was a really slick operation.

What did you find most impressive about them?

I’d highlight their branding skills. Aman went above and beyond to ensure that he was delivering a design and brand that really fit my business. He was flexible and accommodating of my demands.

Are there any areas they could improve?

No, I don’t think so. They’re doing really well.

Do you have any advice for potential customers?

Do your research before you meet them, so you come prepared. You can get the most out of the engagement by being knowledgeable of your own industry.

What evidence can you share that demonstrates the impact of the engagement? 

While I have no metrics yet, colleagues and clients that have used the site so far have given me really good feedback.

How did Digiruu perform from a project management standpoint?

I can’t recommend them enough from a project management standpoint. I gave them a short timeline, and they delivered a site better than my wildest expectations. I was blown away by their work.

There was never a time that I wasn’t able to communicate with them. Between their app where I could get information or leave questions and video calling, Digiruu was always accessible.

What did you find most impressive about them?

They really listen and they understood what my goals were. Nothing seemed too big for them. For instance, they figured out my logo in less than an hour.

Are there any areas they could improve?

It would be really hard to think of how they could possibly improve. I cannot stress how beautifully they delivered my vision.

Do you have any advice for potential customers?

Allow them to deliver your vision and trust them—they will deliver. Everything I said to them, they put it all into my website.

What evidence can you share that demonstrates the impact of the engagement?

It’s a bit early for me to say, and I can only compare the website with others I’ve seen. The landing page’s quality—which is a big buy-in for customers—is looking great now, as the previous one was a bit boring. I was open and honest about what I wanted, and Aman quickly understood what we were after. The reason it may not have been right at the start is that I was new to startups and making websites. I think I’ll know how to give requirements a bit better going forward.

The website has a three-step user flow for building a profile and taking an assessment at the end of it, and there’s a dashboard for employers to see accumulated results. I like how it flows, but I’m sure there are future enhancements we’ll require.

How did Digiruu perform from a project management standpoint?

Aman took the lead as project manager, serving as a conduit between requirements and getting the build done. I can’t speak more highly of him. He was constantly badgering us, which I loved, and kept us updated with status reports and telling us what he needed from us. He was almost always communicating on a daily basis, even just to say good morning. The constant communication was appreciated, and I think he realizes that. We used Slack for all communication and document sharing. We could always go back there and settle any arguments.

What did you find most impressive about them?

I liked the workshop he used to engage us at the start. We were actually driving out requirements in that session, and they documented it all. Aman understood the concept straight away without having to ask too many questions. He went over and above what he should’ve done, and that’s been great.

Are there any areas they could improve?

There was a moment when Aman was a bit quieter, possibly busy with other projects. He’s upfront and honest, though, and told me that he was taking a step back from his operational role as head of the company and focusing more on the customer service part. I guess it was a bad thing initially, but he’s made it into something positive. We’ve had our ups and downs about the requirements, and we challenge each other, but that’s fruitful for the partnership. Otherwise, if we always said yes or no, it wouldn’t work. I’ve worked in project management before and I appreciate their passion. It’s exactly what we need to drive projects forward.

Do you have any advice for future clients of theirs?

It’s important to set requirements at the start and be very specific. Clients have to understand what they want and be as open and honest as possible. In financial terms, Aman had an almost agile approach, allowing us to get pieces of the website built, tested, and deployed as funding trickled in. We basically had milestone-based payments.