Digiruu

BACKGROUND

Introduce your business and what you do there.

I’m a co-founder of a travel company. We're building a mobile app and web service to help travelers find more authentic travel experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiruu?

My partner and I are both non-technical founders, so we hired Digiruu to guide us and give us a few insights regarding entering the technology industry. Our goal was to find out a bit more about how we could develop our product. Before getting in touch with them, we had done some UX design work ourselves, so we also wanted them to give our work a professional touch.

SOLUTION

What was the scope of their involvement?

Digiruu helped us with many different aspects of our app launch, such as project management, app strategy, marketing, and more — they really did a lot of things for us to help us get started. The project consisted of a discovery and design workshop, which included scoping out the app, understanding our users and goals, and developing a roadmap for our MVP.

After gathering the high-level requirements and understanding what our product needed to be functional and successful, Digiruu went through a UI/UX design process. During this process, their designer used Figma to create different designs for the app and get our feedback. The final deliverable was a Figma clickable prototype of our app.

In addition to that, Digiruu taught us how the app development process needs to go. We also had some insightful discussions regarding who our target audience might be in the future and how that might impact what the design needs to do. 

We came prepared for the project with some branding assets of our own. However, through this process, we realized that the existing branding didn't meet our product’s needs. Therefore, Digiruu also defined a new color scheme to follow, designed a new logo, and gave us a new name that we could use for our clickable prototype.

What is the team composition?

We primarily dealt with Aman (Founder), but we also worked with a project owner, a UI/UX designer, and a branding specialist.

How did you come to work with Digiruu?

We found them through Clutch. For the vetting process, we shortlisted several vendors we found on Clutch and got in touch with a few of them. Ultimately, we decided to hire Digiruu. During our first meeting, Aman told us a little bit about his story, and I could tell that he went into this industry because he was passionate about it and he enjoyed his work. That was what sold us, and we were very glad to choose them. We came out of that meeting feeling like they were people who knew what they were talking about.

How much have you invested with them?

We spent £20,000 (approximately $24,000 USD).

What is the status of this engagement?

We started working together in June 2022, and their workshop ended around December 2022. The project could have been shorter, but we needed to prepare additional materials for them, which slowed things down and delayed the project a bit. Thus, our project wasn’t representative of their services’ usual timeframe.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The most significant impact of Digiruu’s work was the great advice they gave us on how to keep going with our app in the future. Their team provided us with great materials to follow moving forward, which will help us craft business decks and understand more about our app strategy.

Overall, Digiruu definitely delivered more than they promised. For example, they showed us how user acquisition works and put us in contact with some great people. Additionally, the branding wasn't part of the original agreement, but they were kind enough to provide that.

We’re still in the initial phases of our project. However, we’ve been getting a lot of positive feedback from new interested parties, both in terms of our app strategy and our understanding of what we want to do. Thus, we’ve definitely seen a tangible positive change after our collaboration with Digiruu.

How did Digiruu perform from a project management standpoint?

Compared to other technology companies we’ve worked with in the past, Digiruu was great at staying in touch and keeping us in the loop about the project status. We communicated via Slack, which allowed us to stay in touch with their team easily and daily. Additionally, we communicated via email.

Digiruu sent most of the deliverables through Figma. Still, Aman occasionally sent Loom videos to explain the written documents that they provided. It was nice being able to watch his videos and have them as a resource in case we need to see the information again in the future.

What did you find most impressive about them?

Overall, having the opportunity to collaborate with Digiruu’s teammates was great. Based on our previous experience, most technology professionals are a bit too mechanical. However, Digiruu knew a lot about technology and was also great at communicating.

They provided a human touch and facilitated nice conversations that weren’t necessarily related to technical things. Moreover, Aman was funny and always kept things lighthearted, making him enjoyable to deal with. Overall, communicating with them was a pleasure.

In addition to that, Aman and the rest of his team were really really passionate about technology and mobile apps. Other service providers focus more on the business side of engagements, and they show little interest and passion in their work. However, we never felt this way while working with Digiruu.

Are there any areas they could improve?

There was nothing Digiruu could have done differently; they did a great job. If anything, we initially considered that their work wasn’t perfect. However, we learned from them that we didn’t have to be perfectionists. Instead, we needed to move quickly to get things done, try them, and gather feedback. At first, we wanted to spend more time on certain things to ensure we got them right, but thanks to them, we learned to be more efficient.

Do you have any advice for potential customers?

Contact Digiruu and engage in a conversation with Aman and his team. Don’t be afraid to explain your vision and goals because that's the best way of getting the most out of your collaboration. Although we were initially shy about explaining our project, when we met Digiruu, we realized we could just explain in simple words what we wanted to do. They were great at translating that into a real technical layout.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of a company with a mobile app that helps professionals manage their contacts. The app acts as a social platform for professionals as well as traditional CRM.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiruu?

They act as our development company, implementing the designs we create in-house and building our products.

SOLUTION

What was the scope of their involvement?

Digiruu has been responsible for developing several features for us, as well as building our MVP. To begin, we provided them with over 300 screens for the app and features. The app is for iOS and Android and is built in React Native. It also utilizes Firebase as a development platform.

Currently, the app is live in the Play Store and the App Store, and Digiruu is going to help us with our move into phase two, which will end with us owning a fully marketable product.   

What is the team composition?

We work with their founders and CEO to some degree, but we mainly interact with a product manager. There are also 2–4 developers assigned to us, and we talk directly to them when we can.

How did you come to work with Digiruu?

What stood out about their team was that they combined the resources and talent of a larger agency with the attention you usually only get with a smaller firm. They gave us a lot of good insights into how to develop our product. We’ve never felt neglected with them.

How much have you invested with them?

We’ve invested around $150,000–$200,000.

What is the status of this engagement?

We’ve been working together since September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I would measure the success of the project by delivering on time within the scope and timeline of the original roadmap. Additionally, I’d consider how smoothly the app runs and how it performs regarding the number of bugs we see.

How did Digiruu perform from a project management standpoint?

Their communication is great. Digiruu’s team has been improving daily as we get to know each other more. As talented as a team may be, there need to be processes established to help them function as closely to an internal team as possible. It took us a bit of time to get there, but we’ve arrived. We communicate over Slack and Trello.

What did you find most impressive about them?

Their proactivity and responsiveness stand out. Whenever we find a bug, their team jumps right on it. They care about us, which is a key plus of working with them. Additionally, they've been a big help in workshopping and editing our features along the way to ensure everything is prioritized properly.

Are there any areas they could improve?

There are often delays in development that aren’t in your control but Digiruu has improved in their communication and is always finding ways to improve their management of expectations.

Do you have any advice for potential customers?

Clearly define the scope of work and keep track of what's being done. Additionally, if there are changes to timelines, it’s important to adjust expectations accordingly. Understanding what is in and out of the developers’ control is key to managing disappointment.

BACKGROUND

Please describe your company and your position there.

I am the co founder and CEO of The Sound Reserve. We specialise in ambient music for wellbeing and sleep.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digiruu, and what were your goals?

We had an ambitious project in mind which required a huge degree of research and testing to essentially develop an app which was without precedent. Digiruu were involved from the beginning and managed our R&D, build, design and roll-out.

SOLUTION

How did you select this vendor and what were the deciding factors?

After interviewing Digiruu as well as many other companies, the confidence we had in Aman and his team was the main driver for our decision, and we are very glad to have made the decision we did.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After multiple discovery sessions and project scope meetings, Aman and the team needed to find solutions to complex problems, such as integration with Spotify and Apple Music in a seamless in-app experience. They helped refine the design and look of the app with us and even helped develop our aesthetic branding. Their team had a diverse and detailed knowledge of multiple languages, platforms and integrations which allowed us to utilise a varied approach to the build. The team did not stop development and testing until our very specific standards and expectations were met.

How many resources from the vendor's team worked with you, and what were their positions?

We had a project manager who worked directly with us, as well as constant communication and regular meetings with Aman. A shared Slack channel allowed us to communicate directly with specific members of the dev team when needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Digiruu created an app which has integrations with platforms and services which we have not seen in the market before. This alone is a huge achievement, and the result of countless hours of research and testing from their team.

Describe their project management style, including communication tools and timeliness.

Communication was never a problem with Digiruu. The team were always super responsive and available whenever we needed them, via Slack, email and phone calls. And the odd lunch of course. When there was a new challenge to face, I was sure each time that the team were doing whatever they could to create the desired outcome for my company.

What did you find most impressive or unique about this company?

Any company which can deliver what they promised, within timeframe and budget with clear and consistent communication, as well as being pro-active about ideas and development opportunities is a good company. Digiruu is a great company.

Are there any areas for improvement or something they could have done differently?

I wouldn't ask for anything to be done differently.

BACKGROUND

Please describe your company and your position there.

I head up Climate Week NYC, the largest international climate event of its kind which takes place every year in New York City. Climate Week NYC is organized by the Climate Group, and international non profit that seeks to tackle climate change. I also lead on Communications for the Climate Group in North America

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digiruu, and what were your goals?

Climate Week NYC brings together over 500 events every year that the broader NYC community can engage in. These cover ten climate related themes and be anything from artistic events, panels or educational opportunities. We wanted to make it easier for our audiences to search what events were available to allow even more people to take climate action as part of the week and felt that an app would be a useful way of doing this.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had limited budget and this was a new area for us, so we needed an agency that could tell us what we needed, guide us through the process, whilst sticking to tight budgets and deadlines. We received a recommendation for Digiruu and found them to be very engaging and proactive. I also like that they invested in a free initial meeting with no obligation that made me feel confident that they knew what we needed and they had the tools to make it happen. I also liked their approach to cost where they felt much more driven by our needs than by spending money on services that wouldn't have been of benefit to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a complex integration piece with the website, to save resource we wanted the app to take the information directly from the website on an ongoing basis and include checks and balances to ensuring the quality of the content. We also has specific demands on brand and communications, which we embedded into the work in detail. After scoping the work the team took on the backend exploration of this integration and gave us regular feedback sessions to talk through the solutions and what they meant. They also came to us with ideas as to how we could improve the app.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the Aman, their founder, and Mel, their developer, throughout the project. I was impressed how both supported us through the process every step of the way and that our needs were considered fully at Digiruu.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was impressed by the amount of downloads in our first year which went into the high thousands and something that I did not feel possible in our first year. Their adaptability to our communications needs also allowed us to sell advertising through the app which helped fund our work.

Describe their project management style, including communication tools and timeliness.

The team provide regular updates on zoom and use Slack to follow up on specific questions. Whilst the team my end had more in depth experience I am aware from my end that the process was always seen as clear, efficient and highly effective. The were very flexible on our needs, which was very helpful. They were very responsive to small things with immediate need.

What did you find most impressive or unique about this company?

I think they delivered what we asked and provided a huge amount of added value. I would easily recommend them to others, the process was very slick and the outcomes were strong. Their knowledge of apps is high. This allowed us, as people new to the space, to feel we were getting the best advice.

Are there any areas for improvement or something they could have done differently?

Can't think of any at this stage.

BACKGROUND

Please describe your company and your position there.

Communications officer leading on digital and social for Climate Week NYC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digiruu, and what were your goals?

We wanted to develop an app that could allow our users to engage with Climate Week NYC. This mainly included a list of events and their details, as well as listings of sustainable businesses around New York City.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched through awards sites for app developers and found Digiruu. We went through a stringent process comparing 4-5 developers, considering costs, engagement from their team with the project, and the pitch deck.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We gave them our branding and guidelines, and shared the information on the website which would need to be reflected in the app. We also discussed several other factors with them including sponsor and partner positioning, searchability. We also later on included an API with our website.

How many resources from the vendor's team worked with you, and what were their positions?

We had a project manager, a designer, and semi-regular contact with the CEO for the wider discussion on strategy and progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1,000 downloads in first year.

Describe their project management style, including communication tools and timeliness.

Very friendly team and helpful. Project manager took on the day to day and the senior team helped with our wider vision.

What did you find most impressive or unique about this company?

They're really enthusiastic and good at translating the complex stuff for us who don't know their field of expertise.

Are there any areas for improvement or something they could have done differently?

Slightly better communication on timelines sometimes, although not a major issue.

BACKGROUND

Please describe your company and your position there.

I am the founder of Push Partner, the app that connects people with their optimum workout partner to boost motivation, performance and results.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Digiruu, and what were your goals?

The goal was to reach product market fit, stripping back the proposed concept to its origin, ensuring the functionality was both essential and effective in connecting users with workout partners.

SOLUTION

How did you select this vendor and what were the deciding factors?

They specialise in startup businesses, such as mine, whereas many developers work with much larger organisations. I therefore felt that we shared an attitude of enterprise, growth and development, keeping far away corporate bureaucracy. Cost was another significant factor, as they were much more competitive than offers I had from larger app developers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Exploring the concept, stripping away any dead wood, building a prototype, developing the prototype with testing, going live, maintenance of the app and continued updates.

How many resources from the vendor's team worked with you, and what were their positions?

Aman and Mel are my two key contacts.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Early on, the Digiruu team came back to me with a prototype design of Push Partner which was essential in making the concept tangible and therefore easy to understand what we needed for MVP.

Describe their project management style, including communication tools and timeliness.

Communication mainly goes through Slack where we also organise video calls. Communication style is informal but honest and trustworthy, which is aligned with my original ambition to work with an organisation that is personable rather than corporate.

What did you find most impressive or unique about this company?

Their speed of consistency of communication. They provide honest and trustworthy advice and feedback for the client's propositions. Their awareness of current market app trends.

Are there any areas for improvement or something they could have done differently?

Perhaps a bit more communication during the course of app development and updates - however I also have a responsibility to request information from them, and as I trust that they have my best intentions at heart, I'm quite happy to let them get on with it without me disturbing their professional workflow.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an app that tracks skincare product expiration dates.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiruu?

We needed help with app development.

SOLUTION

What was the scope of their involvement?

They started planning. Then, they built the iOS app itself. From there, they helped with marketing as well. The app allows users to scan the barcode of a product and you can tell when the product is going to expire. It also shows you how to properly recycle products once they’re finished.

What is the team composition?

I worked with their founder and two different project managers.

How did you come to work with Digiruu?

I did a bit of research online and found a few companies abroad as well as ones local to me in England. Digiruu gave me a good price and explained everything thoroughly before we began, which led me to trust them.

How much have you invested with them?

We spent £20,000 (approximately $28,000 USD).

What is the status of this engagement?

We started working together in May 2020, and our work is ongoing with marketing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They checked in with me at each stage and I felt like it was successful. Marketing-wise, a lot of it is up to me at the end of the day.

How did Digiruu perform from a project management standpoint?

They were really good at meeting deadlines. If there was ever a deadline they couldn’t meet, they’d make sure I knew as soon as possible so we could work through it together. They’re very clear with communication.

What did you find most impressive about them?

They’ve done very well in meeting the brief I’ve given them.

Are there any areas they could improve?

No, they’ve been great, especially during COVID-19. If things were open, we’d be meeting more in person.

Do you have any advice for potential customers?

My advice is to know what you want and speak to them and find out how to make it work between yourself and Digiruu. They’re very good but they need an understanding of what your ideas are.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Scribeandhide.com. We help people in relationships create beautifully designed, personalized love notes for them to give to each other, or hide for them to find.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiruu? 

I worked with Digiruu to build out our digital platform.

SOLUTION

What was the scope of their involvement?

Digiruu built everything from the website, the platform, and the customization of the notes. The team built the site to allow customers to order and customize the notes by inputting personalized information. The system generates 30 notes, which the customer is able to choose from and add details like photos, paper type, and other notes. It’s connected to an API, which allows us to print and send the notes.

The team customized the site on WordPress.

What is the team composition?

I worked with at least three people, including Aman (Founder), a developer, and a graphic designer.

How did you come to work with Digiruu?

I’m in a marketing group that Aman is also in, which is how I connected with him. When I was getting quotes for this project, I remembered Digiruu, so I reached out to Aman. We set up a call and he seemed like the best option by far and I felt comfortable going forward with them.

How much have you invested with them?

We’ve spent about £15,000 (approximately $20,000 USD).

What is the status of this engagement?

We’ve been working together since December 2019. I’m still working with Digiruu here and there for smaller tasks and finalization, and we’ll continue working together for updates and additions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The process has been amazing. We’ve done a lot of testing and iterations, and we found Digiruu was really good at hearing what we wanted and implementing it. They went above and beyond — they did more than I ever expected. Digiruu’s expertise and advice were really valuable. 

How did Digiruu perform from a project management standpoint?

Aman goes above and beyond all the time. It’s been an amazing process to work with him and his team. I ran into a lot of delays because of trademark issues, but Aman was always there to help me along in the process.

I got weekly status update reports, and I was always able to communicate with Aman directly via Slack. Whenever we needed to jump on a Google Hangout or Zoom call to discuss anything with anyone from the team, they were available. 

What did you find most impressive about them?

Digiruu goes above and beyond. They do things they don’t have to, like checking in and giving recommendations to make the product even better. They don’t just do the job we told them to do, they do more. 

Are there any areas they could improve?

I don’t know of anything they could improve on. I was very happy and amazed at how well Digiruu works. 

Do you have any advice for potential customers?

Go ahead and take the leap and work with Digiruu. It’ll probably be the best decision you make. They’re a team who will get it right, who will over-deliver, and who you can trust.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Envision Digital Ltd., a mobile app marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiruu?

We were trying to improve our visibility and increase the number of leads to our business.

SOLUTION

What was the scope of their involvement?

Digiruu helped us make our website cleaner and better in terms of its performance. They got us up and running on WordPress and gave us access to a great theme. The team also helped us with our contact form, blog functionality, and multi-page variations. 

What is the team composition?

I only worked with Aman (Founder). 

How did you come to work with Digiruu?

I’ve known Aman for a while now, and he’s a trusted colleague in the industry. I chose to work with Digiruu because I knew that they would do fantastic work and that they would do what I needed them to do.

How much have you invested with them?

We spent £10,000 (approximately $13,500 USD).

What is the status of this engagement?

We worked with them in October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website that they provided me is performing better than my previous one in terms of SEO and lead conversion. 

How did Digiruu perform from a project management standpoint?

It was a fairly quick project. They were very communicative throughout the whole process, and the briefing process at the start was fantastic. They also met deadlines and expectations. 

What did you find most impressive about them?

The speed and professionalism with which they undertook the project were impressive.

Are there any areas they could improve?

No, they did everything according to our expectations. 

Do you have any advice for potential customers?

Give them as much information as you possibly can around your goals and objectives, and Digiruu will implement them flawlessly.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Amore Pizzeria, a restaurant and bakery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiruu?

I needed someone to develop a mobile app that would enable our customers to place orders for delivery. I wanted the user experience to be second to none. I also wanted simplicity without all of the bells and whistles.

SOLUTION

What was the scope of their involvement?

Digiruu developed our native iOS and Android mobile apps from scratch. The most important feature I needed was Apple Pay, which they managed to integrate. If users don’t have Apple Pay, they can pay with a card, which is super simple to use. 

We plan to add other functionalities. We’re now launching the Android version.

What is the team composition?

I have one point of contact, Aman (Founder), who handled the project from beginning to end. He knew how important it was for me to have the right product. He was relentless in making sure everything was working perfectly, even during the lockdown. We’ve done countless tests and changes.

How did you come to work with Digiruu?

I looked for a company for quite a while. Aman was the only one that was professional enough to reply to my emails and then come and see me. He sat down with me to find out exactly what I wanted. He really took the time to understand what I wanted before we started doing anything.

How much have you invested with them?

I’ve spent £20,000 (approximately $25,100 USD). It’s the easiest money I’ve ever spent in my life.

What is the status of this engagement?

We started working together in November 2019. I’m never going to stop working with them — I’m a customer for life.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I wanted the simplest app possible, and that’s what they delivered. The end product is amazing. They have completely changed my entire business model. Due to COVID-19, we only do deliveries; I am so happy with the app that we’re now going all-in, and customers can only order through the app. The ordering experience is so amazing. The benefits include lower prices and amazing service. Customers have been telling me it’s the best and simplest app they’ve ever used to order pizza, and we’re competing with other well-known pizza delivery apps.

On the first day of launch, we got a lot of orders. We gave so many refunds because we couldn’t handle the demand of the orders coming through the app. After one month, 35% of my sales are coming through the app, and this is just iOS alone. We’re collecting more money through the app than what we were doing one year ago, through the normal business. The average spend per customer is a lot higher on the app. When the customer orders on the phone, the average spend is £20 (approximately $25 USD); on the app, it’s £28 pounds (approximately $35 USD). In a month, I’ve already paid for almost half of what I paid for the app with the additional sales I’m getting.

How did Digiruu perform from a project management standpoint?

Aman’s communication skills are amazing. He has adapted to my communication preferences, including text and phone calls. He keeps me up to date with everything that is going on. Even the invoicing is so professional and straightforward. We have built a good relationship during the lockdown. 

No matter what Aman says, I go with it. I know the quality he provides to me. If there’s something that needs to be fixed, he sticks with it until it’s fixed. They anticipated possible obstacles that I’d never thought of. Everything is documented and managed well. I give them a 20 out of 10.

What did you find most impressive about them?

Communication is the biggest strength of the company. Aman really tries to understand what we want and delivers on it.

Are there any areas they could improve?

No, I have received such good value from him. Whatever price he says, I will go with, because I know what kind of value he brings to the table. Even during the lockdown, he’s been flawless.

Do you have any advice for potential customers?

Don’t look; just book. Don’t bother investigating, and whatever they quote you, just accept it. The product they’ll deliver is going to give you so much value. His app has turned my company into a multi-million-pound company. That’s how good he is. His communication skills are second to none.