Digipal

Introduce your business and what you do there.

I’m an executive at a sports academy.

What challenge were you trying to address with Digipal Agency?

We needed a website, so we wanted to augment our development team for this project.

What was the scope of their involvement?

We needed a website for our academy that had a backend management system. Locally hiring and outsourcing to software development is very expensive, so we went for an offshore development team. Digipal created our website from scratch using Webflow, React, and Python.

What is the team composition?

I worked with three people from their team, including a backend developer, a frontend developer, and a UI/UX designer.

How did you come to work with Digipal Agency?

I found them through a Google search, which led me to their profile on Clutch.

What is the status of this engagement?

We worked with them from May–June 2022.

What evidence can you share that demonstrates the impact of the engagement? 

The process was smooth and overall great; they had great customer service, and their management cared about us, which is very hard to find in large powerhouse companies. They were also transparent and easy to understand, especially regarding their billing system and how it worked.

Overall, their work was perfect, and the website turned out exactly how I imagined it. 

How did Digipal Agency perform from a project management standpoint?

The communication and service they provided were unparalleled, even compared to US-based companies. Their team was very professional and responded in a very timely manner, following up on all of my questions to make sure that they did everything well. There was a lot of back-and-forth communication to ensure that all the website details were just how I wanted them to be — whenever I had something that needed to be done, they did it.

Regarding tools, we used Zoom and email to communicate. 

What did you find most impressive about them?

Digipal Agency provided excellent customer service; they were very efficient, professional, communicative, and delivered a great quality of work. 

Are there any areas they could improve?

I don't think there's anything they can improve on — I was very satisfied with their work. 

Do you have any advice for potential customers?

Be very clear with expectations; it's very important to take the time to lay out all the details in the beginning. As long as you’re clear with your intentions and what you want to accomplish, everything will be fine. 

Please describe your company and your position there.

I'm a General Manager at the Georgian office of one of the largest global marketing agencies - Ogilvy. We work with startups, SMBs as well as large corporations providing end-to-end marketing, strategy and digital transformation services.

For what projects/services did your company hire Digipal Agency?

For the large project of one of our strategic clients, which is a growing tech startup, we needed two services. First - scaling our web development team with Backend and Frontend Engineers for producing marketing websites at scale, second - hiring experienced digital customer journey architect for building our multi-channel digital campaign.

How did you select this agency and what were the deciding factors?

We did not have time nor luxury to start full-scale recruitment and we needed high quality experts fast, who could start the project immediately and deliver top-notch quality.

Describe the project in detail and walk through the stages of the project.

We started the first interaction with Digipal January 2020, it took us around 2 weeks to find common grounds, align on business needs vs their offering and started with 3 full-time developers by the first week of February. We worked with Digipal’s two backend engineers and one frontend expert for around 5 months for the first project. We were very pleased with the work Digipal’s team has delivered and contributed to.

Describe the recruitment process in detail.

We sent the technical brief, shared business needs. Then we interviewed their proposed developers, picked the best fit candidates and proceeded with the paperwork. It was pretty efficient and straightforward. In the start and selection process we had assigned an Account Executive who managed the whole process and he also remained as our main contact person throughout the rest of the cooperation.

Can you share any outcomes from the engagement that demonstrate progress or success?

Our business challenge was simple yet very difficult to fulfill, it was finding high quality tech talents immediately with fair market rates. Digipal helped with that and thanks to that we managed to deliver a great work to our customer.

How effective was the workflow between your team and theirs?

It was a great success, we had an instant culture fit, good customer service and transparent billing process. Now we have Digipal as one of our main tech talent partners. Whenever we have either smaller consulting projects for web or larger tech staff augmentation needs, we always go to them and so far we’ve had great experience.

What did you find most impressive or unique about this company?

We were impressed with their agility, flexibility, and great communication. everyone speaks fluent English, and knowledge of all modern industry practices. It was also impressive how result oriented and customer-centric everybody we worked with was. They were always making sure there was no feedback, notes or even minor remarks left behind, which created a great deal of trust between our teams.

Are there any areas for improvement or something they could have done differently?

No, so far it’s been a great partnership, I’ve been very happy with them.

Please describe your company and your position there.

I'm working on a contract as a Program Manager at a growing tech/software company working mainly with the hospitality and tourism sector. We provide ready-to-use software solutions to travel agencies, tour guides and various hospitality venues.

For what projects/services did your company hire Digipal Agency?

We needed to scale our mobile development team for launching our mobile app solution for the winter tourism sector. Therefore, we needed a talented team of Android and iOS engineers who could join our current inhouse team and speed up the delivery.

How did you select this agency and what were the deciding factors?

At first, we started searching for freelance developers on LinkedIn, various job portals and social media. But it turned out to be an expensive, time-consuming and difficult task in general as the market is experiencing high demand on IT talents.

Then we started considering different options and one of them was IT outsourcing vendors - this is how we found Digipal. A colleague of ours had recommended Digipal as they have cooperated in the past and he had only good experience to share.

Describe the project in detail and walk through the stages of the project.

We started conversations with Digipal in early 2021. By March 2021 we were ready to onboard their developers. We started with 1 Senior iOS and 1 Senior Android developers, quickly added two more developers each one on Android and iOS.

We ended up working with 4 devs in total all the way till mid November - that's when we were having the software ready for our users and after this our team could keep managing the maintenance, minor fixes and new features.

Describe the recruitment process in detail.

We reached out to Digipal, got a contact with Mike, who has connected us with their Business Lead (Robbie). We managed to quickly go through the details of the potential cooperation, seen the few sample profiles, agreed on hourly rates and started selecting/interviewing candidates.

Good fact is that Digipal has developers either who work with them on few projects already, or they recruit talents dedicated for your project, as they have high number of talents in their community, it took them less a week for providing us with candidates for the android/ios roles - we've done technical interview, code assessment and onboarded right fit candidates.

Can you share any outcomes from the engagement that demonstrate progress or success?

With the support of colleagues from Digipal, we managed to fit in the ambitious deadline, saved money and time on recruitment and also had a great client experience from their dedicated point of contact.

How effective was the workflow between your team and theirs?

Super fast in the process, very attentive while sharing feedback, reasonable rates, great people onboard. Also very important - they are not a huge company, I think not more than 40-50 people, which is great, because access to management, fast decision making and humane approach to client is there, which is super important!

What did you find most impressive or unique about this company?

In general, the cooperation was smooth and the overall results were satisfactory. Probably there is always room for improving some minor things, however my recommendation would be to always stay honest and transparent with clients like it is now. Often times when agencies companies grow, they tend to lose the individual approach to clients. I hope it will not be the case with Digipal.

Are there any areas for improvement or something they could have done differently?

It'd be great gesture from Digipal if they could offer better rates as we consider returning back to them with a new project. We as client (and I believe everybody) expects to have lower rates when working in long term with vendors like Digipal.

Please describe your company and your position there.

I'm the Lead of the Talent Marketplace team, we hire external talent (individually and via other companies), who join our projects and contribute to their development.

For what projects/services did your company hire Digipal Agency?

We have been cooperating with Digipal on several projects. The Digipal Agency has been providing us with top-quality iOS and Android specialists who joined our project teams to support them in the development process (body-leasing).

How did you select this agency and what were the deciding factors?

We have established the cooperation with Digipal in April 2021, they have reached out to us and provided us with sample profiles. We have verified the skills of the developers before adding them to our projects. The most important factors for us were: excellent technical and soft skills.

Describe the project in detail and walk through the stages of the project.

They provided us with several iOS and Android freelance developers. Firstly, their technical and communications skills have been verified by our specialists. They joined our ongoing projects for various clients. The details of the projects are confidential, however, the specialists from Digipal contributed to the teams' successes (continuously high NPS from clients).

Describe the recruitment process in detail.

1. Netguru provides details of the assignment (project description, requirements etc.)
2. The agency provides potential candidates' profiles.
3. The profiles are reviewed.
4. The candidates' soft skills are verified during an HR call; and their technical skills during a pair programming session.
5. If the feedback is positive, the candidate is invited to a call with our clients' representatives for an additional verification.

Can you share any outcomes from the engagement that demonstrate progress or success?

The specialists from Digipal contributed to the teams' successes (continuously high NPS from clients).

How effective was the workflow between your team and theirs?

The specialists from Digipal caused no trouble so far: they communicate in a professional way, keep our Project Managers and Coordinators up to date, they adhere to our standards of cooperation.

What did you find most impressive or unique about this company?

The quality of communication of their representatives. Even if we face a difficult situation we meet with an open, professional approach. All issues are resolved quickly and with positive results for both sides.

Are there any areas for improvement or something they could have done differently?

There were some issues with their candidates behaviour during the technical verification calls but the reaction and correction was fast and effective.

Please describe your company and your position there.

Co-Founder of Proptech startup PropertorAI. Integrated web solution helping real property owners and property management companies in administrative process automation.

For what projects/services did your company hire Digipal Agency, and what were your goals?

We had an idea and needed to find a partner who could help in building prototype and working MVP fast. We found Digipal's team very competent, efficient, and committed to helping us in bringing our idea into presentable MVP.

How did you select Digipal Agency and what were the deciding factors?

For us, the "doer mindset" was essential, along with the experienced team who could onboard quickly and deliver the scope with top quality. A sales representative from Digipal has showcased great organizational skills and the ability to gather the right fit team for the project in no time - that was off to a great start!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Few key steps:

• Technical session which helped Digipal's team in identifying the detailed requirements for the scope
• Roadmap planning session (Great investment which paid off down the line!)
• UX/UI design
• Development (together with simultaneous testing)
• Project launch

How many people from the vendor's team worked with you, and what were their positions?

There was a team of four:

1. UX/UI Designer
2. Frontend Developer and Backend Developer
3. QA Tester
4. Part-time Project Coordinator and Delivery Lead

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For us, time and quality were two crucial components. Digipal's team has provided great project management and code quality that's always on time! This helped us launch the project with respect to the upfront estimated timeline topped with the great quality.

Describe their project management style, including communication tools and timelines.

They were working in Scrum & Agile project management model. If I remember correctly, they have defined 2 weeks long sprints (as the most efficient setup for our project). They were using Jira for backlog management and sprint planning; Emails and Slack for communication and Zoom for standups and other recurring meetings.

What did you find most impressive or unique about this company?

Perhaps one of the best things is that the agency is not huge (they had circa 30-35 people back then) and it allows to have quick decision-making, great customer success, and the ability to have a fair share of attention by C-level people, which has been a great added layer of security for us as a client.

Are there any areas for improvement or something they could have done differently?

N/A

Please describe your company and your position there.

A software development company with more than 23+ years on the market. I am leading the Talent Acquisition team in the company.

For what projects/services did your company hire Digipal?

We are working intensively on different positions we have regarding our business modul called "Building tech teams" for our clients.

How did you select this agency and what were the deciding factors?

We selected Career Digipal thru few different companies we were in process with.They have presented the best candidates and are very fast in responding to our needs.

Describe the project in detail and walk through the stages of the project.

They provided more than 5 people as a start. We manage to start working with all 5 of them, covering the needs of different projects of ours.

Describe the recruitment process in detail.

Firstly, discusion regarding the project, after that we had HR + Technical round of interviewing the candidates. Then after success approval, we assigned them to our projects.

Can you share any outcomes from the engagement that demonstrate progress or success?

Very happy with it.

How effective was the workflow between your team and theirs?

On top level.

What did you find most impressive or unique about this company?

They are very responsive, proactive and always there to support us.

Are there any areas for improvement or something they could have done differently?

Everything is more than perfect!