What evidence can you share that demonstrates the impact of the engagement?
There are different ways to look at velocity in the Agile world. We focus more on the Kanban approach (i.e., how quickly something gets done once the business identifies a need for one of the internal tools). Their velocity is amongst the best I’ve seen of engineers in California.
One way to track success is to measure how quickly they’re executing and how effectively they’re communicating with the rest of the team. When I hear from other members of my company that the people over there are very responsive and proactive, it proves that Digihey really supports us.
We also do code reviews to ensure quality. We apply the same testing methodologies that we do in California. Digihey is in Croatia, and code reviews happen bidirectionally between both teams.
We’ve also quantified the cost for us. In order for us to be successful, we need to keep our engineering costs as low as possible. Digihey has allowed us to save 65% on the cost of building a five-person team in comparison to U.S. prices, which adds up to hundreds of thousands of dollars we’ve saved and can use for other parts of our business.
How did Digihey perform from a project management standpoint?
Digihey is a managed services company, not an agency. We don’t just tell them to do something when there’s work that needs finishing. Their engineers are as integral to my team as my engineers in California.
The project management is split between the two teams. We have a product manager in California, myself in engineering, and a team lead in their location. We run the same process with them that we do with the team in California, but it’s just in different time zones. Their project management is as good as what we have here. We pride ourselves on how quickly we can execute what’s important and impactful. I’ve been very pleased with the arrangement so far.
What did you find most impressive about them?
The thing that stands out over my previous experiences with other offshore development companies is that they’re more focused on people. At the end of the day, people are what build great products. Their human-centered approach to technology is rare and unique.
Every engineer and developer who joins their team is vetted through a series of phone screens, on-site interviews, video conference calls with stakeholders in California, and technical tests. Unlike some other companies that just have developers lying around, Digihey finds the right people for every project.
Are there any areas they could improve?
They need to move into a bigger office to accommodate my expansion plan! I’ve given so many different offshore development agencies a chance, and this is the only one that’s worked out for my needs.
Do you have any advice for potential customers?
The people that want to approach Digihey should view technology as an investment in people and not just projects. It’s easy when looking to save money in offshore development initiatives to not care how it gets done. That’s one way to operate, but it’s not the best way. Look at Digihey as a technology partner instead of just a shop that pumps out projects.
If someone is looking for a technology partner who invests in people and will find the right resources for a project, then there's no better company out there that I've worked with.