What evidence can you share that demonstrates the impact of the engagement?
Overall, we were able to group around 4,000 initial customers, and we launched the app on different e-commerce platforms like Shopify, Magento, BigCommerce, and EventBrite. We had 5-star reviews and a lot of downloads on all of them. We were also quite comfortable on the revenue side, which continued to increase.
How did Digicorp perform from a project management standpoint?
I didn’t define my requirements correctly in the beginning, but the collaboration became very nice eventually. They were able to provide timelines of execution based on my requirements and assign additional resources in order to deliver accordingly.
We used Basecamp for sharing most of the tasks, and Trac for the bugs side. I personally used Asana to interact with the team.
What did you find most impressive about them?
We were always trying to reach the product market, and it was beneficial to have this kind of partner. Many companies build a product, finish it, and then fail to maintain it in an ongoing relationship. Our relationship with Digicorp is a proper, continual engagement, which helps my product evolve. When I started creating my in-house team, I could work nicely in conjunction with Digicorp.
I appreciate their ownership and ability to bring a fresh perspective. Many times, I gave them requirements, but didn’t really understand how they needed to be implemented. Digicorp came up with their own suggestions and got their technical leads involved in order to explain what they were proposing. Instead of focusing on finishing features, they try to do the right thing to build the best product.
Digicorp is not a traditional outsourcing company that completes tasks and runs away, but instead, they own it like it’s their product.
Are there any areas they could improve?
When we started, they were not supporting all the latest technologies. My engagement was mainly for a CakePHP-based and LAMP stack platform, but I believe they’ve now started supporting the latest technologies.
We eventually figured out the right project management methodology, but we had some initial glitches regarding estimates. The work took a little longer, which is expected for a new product, but I would encourage them to refine their estimation and forecasting abilities.
Do you have any advice for future clients of theirs?
I would definitely recommend them and advise clients to take them on as a partner. It’s important to view a developer as a partner in building an end-to-end product rather than as a prototype builder. Digicorp can be a true partner that brings a vision to reality.