Digicorp Information Systems Pvt. Ltd.

What evidence can you share that demonstrates the impact of the engagement?

We are in the process of launching our app, ME Preg, and the initial feedback has been extremely positive. We went back to them for the app development because we had such a great experience on the web redesign. They completed the app but we haven’t officially launched it yet because of a delay in getting insurance protection.

How did Digicorp perform from a project management standpoint?

The project managers did a great job of facilitating the communication between us and the team working on the projects. Because we’re not so technologically savvy, they relay what's going on to us in layman's terms and help us come to a decision. They were very responsive to all of our needs. We'd have to get up early to have conference calls but they were always very accommodating and easy to work with.

We communicate via Skype and also use Basecamp, which is really helpful as we’d go back and forth sending messages. Basecamp helps us keep track of everything going on with the projects and is much easier to use than having to search an email inbox for messages.

What did you find most impressive about them?

They have very fresh ideas and really did their homework. Their designs for the website were on point and it was just really impressive. They listen to us and understand our needs, especially when it comes to the budget. We're a nonprofit and some of the firms we talked to came back to us with quotes of $150,000 dollars to do an app. With Digicorp, I felt that everything was fair and they really worked with us to fit our budget.

Are there any areas they could improve?

I can't think of anything; it's been a really good working relationship. They've even planted some seeds for projects we could take on in the future. They’re very proactive and always coming up with ideas that we might not have thought of ourselves.

Do you have any advice for potential customers?

This isn’t specific to Digicorp but always come prepared with your content and documents ready before you begin any project.

What evidence can you share that demonstrates the impact of the engagement?

Digicorp was helpful in making sure the project was realistic, and, if there was anything they wanted to suggest, they weren’t shy about it. Ultimately, this would help me in making sure the project was a viable solution. I don’t have any metrics at this time.

How did Digicorp perform from a project management standpoint?

They did a fantastic job making sure the scope of work was detailed. None of us wanted to have things up in the air, so we addressed every single detail. I was pleased with the whole process and the professionalism of the team. They had quick response times for my emails, continually filling me in and making sure I knew what was going on.

What did you find most impressive about them?

The whole process was flawless on their part, with the communication being the most important aspect. Digicorp was on-point with the back-and-forth, so everything else fell into place. I felt comfortable with the whole situation and was never out of the loop.

Are there any areas they could improve?

Looking back, I would have implemented or changed some things on my scope, but this doesn’t have anything to do with Digicorp specifically. The overall work was fantastic, and I’m pleased with the experience I’ve had. I would certainly recommend them to anyone interested in this type of service. They’re a friendly and reliable team.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Because of our space, we require product development, not just software development. I would say our development is not project driven; it is more product driven. There is a huge difference between the two when you try to manage a project and manage a product. We have been successfully able to do this with Digicorp with our expertise combined with Digicorp’s. I would say that as far as a success story is concerned, in our field, which is electronic health records, there are close to 900 plus vendors in the market. Now, with our product, with our technology, and with our customer base and the specialties in which we work, we are ranked as the top product in the US for veins/vascular. It's all because of our marketing efforts, sales, and obviously the awesome product that we have.

How did Digicorp perform from a project management standpoint?

We use scrum for our projects, and I am personally a scrum product owner. It helps us try to follow those mechanisms or methodologies. Based on that, project management becomes a secondary tool for us. We try to manage the project from here. They do have project managers at Digicorp also; however, basically they follow the instructions given by us.

What did you find most impressive about Digicorp?

If I had to say one thing they do well, they have good development resources. That is what I can pinpoint. They are good at mentoring their people and following standards and methodologies that are mostly geared for rapid development. There is always turnover in the company, but they have the methodology that helps onboard new people. I wouldn’t say they onboard easily, but I will say that it helps us move people around and we’re able to onboard people with our product in less than three months.

That’s wonderful for a product company because it’s not that easy for a person to come and work on your product, which is established and has so many functions and features and different applications which are integrated. They have been able to so far, though. In the six or seven years we have worked with them, we have had no issues with resources. The resources which I’ve dealt with are long term. It’s not like people come and go in six months or one or two years. They have been able to retain resources for close to five years on our projects. That has been very helpful for us because whenever there is a change in a resource, it brings a lot of instability to our product. They can get good resources and retain them. That’s a good thing for an offshore company.

Are there any areas Digicorp could improve?

They do well, but obviously, there’s always room for improvement on quality. I think one thing they need is better automated testing tools.