Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
The end-result is nicely designed. Everything works smoothly, and nothing has broken down. We started the business with 100 customers and reached around 2,000 a few years ago. This increased volume became harder to handle, but now all of our work is automated. We can analyze how customers are filling out applications on our site. When we send documents to the IRS in the US or HM Revenue in the UK, we don’t receive payment for 6–8 weeks. We have a list of customers on behalf of whom we make daily calls after the payment deadlines were exceeded. Printing customer details automatically has saved us a lot of time.
How did Digers! perform from a project management standpoint?
They delivered our web application on time and only slightly above budget, due to the scope changes we introduced during development. We completed the project before the new fiscal year, saving a lot of hassle and freeing us from our older makeshift system.
As far as communication, Digers! was responsive. Their organization showed us what was going to be delivered 1–2 weeks in advance. We had some slight differences, but they were all resolved in a timely and professional manner, with clear reasoning behind each choice.
Their building is near ours, so we had meetings almost every day, as well as email and phone conversations.
What did you find most impressive about Digers!?
We initially thought that the project would take around 8 months, but Digers! ensured us that it would only require half that period. They were able to deliver the solution before our season started.
Are there any areas Digers! could improve?
We had some arguments about the initial estimate, but those only took 5 days to sort out. Digers! was able to show us how the technology and algorithms would work, and they managed to change our minds. We worked together smoothly after that.
What tips or recommendations could you share that might increase the likelihood of success with Digers!?
If the client is specific in explaining their needs, the collaboration will work well.