Differenz System

BACKGROUND

Please describe your company and position.

I am an executive at SickPredict App

Describe what your company does in a single sentence.

We are dedicated to improving lives through the creation and use of innovative mobile technology. We designs and develops first-of-its-kind healthcare mobile apps that provide innovative solutions for individuals, companies and entrepreneurs. Our apps are user-friendly, secure and compliant with the latest standards and regulations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System to accomplish?

• Create a user-friendly app that not been done before

SOLUTION

How did you find Differenz System?

Online Search

Why did you select Differenz System over others?

• High ratings
• Pricing fit our budget

How many teammates from Differenz System were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Use our machine-learning algorithms to create a mobile app that analyzes more than 250,000 health and fitness metrics from user's iWatch and iPhone, provide a daily SickNumber™ and alert the users when they may be getting sick before symptoms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest one was how they delivered the various stages of the app within the agreed-upon timeline and budget, with a limited number of bug fixes during the post-launch stabilization period, ensuring a smooth user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Differenz's project management was highly organized and transparent, utilizing clear communication channels and regular progress updates.

They consistently delivered milestones and the final app on schedule, demonstrating excellent time management. When our needs evolved, they responded promptly with flexible solutions and proactive suggestions, ensuring the project remained aligned with our changing requirements.

What was your primary form of communication with Differenz System?

Email or Messaging App

What did you find most impressive or unique about this company?

Differenz's most impressive quality was their ability to translate complex concepts into a functional and user-friendly application.

Their proactive problem-solving and dedication to understanding our vision truly set them apart. The team's collaborative spirit and commitment to excellence resulted in a product that exceeded our initial expectations.

Are there any areas for improvement or something Differenz System could have done differently?

While the overall experience was excellent, perhaps more frequent proactive suggestions regarding user interface design during the early stages could have ever further streamlined the initial iteration process. 

BACKGROUND

Please describe your company and position.

 I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

We're a healthcare technology company that specializes in developing revolutionary healthcare mobile applications, providing start-up consulting, and offering board advisory services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System to accomplish?

• Developing/building our one-of-a-kind IOS mobile app

SOLUTION

How did you find Differenz System?

Online Search

Why did you select Differenz System over others?

• High ratings
• Pricing fit our budget

How many teammates from Differenz System were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed an app that predicts illness before symptoms with 85+% accuracy using wearbles and an iPhone.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team is able to complete various aspects of a complex, multi-phased app development project and has always delivered on time. They communicate very well and also exceed expectations with their deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always deliver on time and are very professional and repsoneive. They have exceeded our expectations.

What was your primary form of communication with Differenz System?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’ve had the pleasure of working with the Differenz development team for more than 4-years. They have been instrumental in bringing our one-of-a-kind mobile app to life. Their extensive experience, responsiveness, and ease of collaboration have made the entire process seamless and enjoyable. Their commitment to excellence and innovative approach have significantly contributed to the success of our project. We have requested very complex development specifications and most of which has never been done before. However, they are up for the challenge and deliver a solid product with effective QA testing before we receive the release for internal testing.

Are there any areas for improvement or something Differenz System could have done differently?

none that come to mind.

BACKGROUND

Please describe your company and position.

I am the CEO of a media company 

Describe what your company does in a single sentence.

Software solution for the media & entertainment industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System to accomplish?

• Develop software components
• Create prototypes

SOLUTION

How did you find Differenz System?

UpWork

Why did you select Differenz System over others?

Good value for cost

How many teammates from Differenz System were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On behalf of customers or in-house projects, we have entrusted the realization of components or even protypes to the service provider. The idea was to let in-house teams focus on the core of the product, and to entrust certain parts to specialized third parties, who would then reintegrate them into the main projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We focus on results in relation to the amounts invested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thanks to their pro-active approach, they are often the ones to point out problems that could slow down the project. As a result, delays are extremely rare, and often localized to us.

What was your primary form of communication with Differenz System?

Email or Messaging App

What did you find most impressive or unique about this company?

Their developers don't just develop the features required. They also suggested other approaches or things we did not think of.

Are there any areas for improvement or something Differenz System could have done differently?

We operate in an environment with a rather Nordic culture, so a lot of direct and frank discussion is expected. Differenz System has a very customer-oriented approach, which sometimes puts it in a position that promotes discussion with tactics. This is sometimes incompatible, but only anecdotally.

BACKGROUND

Please describe your company and position.

I am an Executive of CardCloudz

Describe what your company does in a single sentence.

We are a cloud-based inventory app that specializes in helping users store and share collectibles in a fun, rewarding expierence. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System to accomplish?

• Create CardCloudz App from scratch
• Rework and fix issues with CardCloudz.com
• Full app overhaul update to include new features

SOLUTION

How did you find Differenz System?

Upwork

Why did you select Differenz System over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Worked together previously

How many teammates from Differenz System were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Large milestones include:

• Adding a social feed with Likes, Posts, Comments etc
• Adding multiple layers and sublayers to our Collections tab to expand how users collect
• Advanced technical ability for the Scanner
• A total Rewards System with payment points and Cosmetic gifts
• AWS integration and support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CardCloudz App is up and available for all to use for Free on the App Store.
Everything works perfectly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project went beyond the timeframe and beyond the scope, both of which were under estimates on our part.  This team stuck it out till the end, always putting in 110% effort, worked and communicated every single day until the job was completed.

What was your primary form of communication with Differenz System?

Email or Messaging App

What did you find most impressive or unique about this company?

They could take what you imagined and make it a reality for a fair budget.  Absolutley impressive.

Are there any areas for improvement or something Differenz System could have done differently?

Sometimes timezone differences can cause a bit of pressure during time crunch events so to have a couple people here on an Eastern Standard Time work schedule would be nice but not necessary if you plan ahead.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of a software company

Describe what your company does in a single sentence.

We provide a software for project execution - startup, validation, and maintenance task tracking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System LLC to accomplish?

• Develop a back of the napkin idea into a fully functional application

SOLUTION

How did you find Differenz System LLC?

Other

Why did you select Differenz System LLC over others?

High ratings, Good value for cost, Other

What was your primary form of communication with Differenz System LLC?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

The differenz team was hired to develop an idea into a full application. They were presented with concepts and together, we developed milestone delivery dates for the development of that inital version of the application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Application usability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We established milestone deliveries and deadlines. I received regular updates on progress towards milestone completion and at the onset of the milestone start, we held a meeting to discuss each deliverable within the milestone and exactly what was required.

On the rare occasion that the deadline would not be met, the reason was clearly detailed and an updated date was provided and held to.

What did you find most impressive or unique about this company?

I really value that they are not just a "do as I requested" company. If I made a suggestion for an additional feature, a certain UI, or a specific implementation, and the team felt that there were better approaches, they would make the suggestion.

They were also very good at making estimates for milestone costs and delivering within those estimated values.

Are there any areas for improvement or something {provider_name} could have done differently?

None at this time

BACKGROUND

Please describe your company and your position there.

I work for a company that specializes in selling iron doors, which are known for their durability, security, and elegant designs. Our company was founded in 2007, and since then, we've been providing our customers with high-quality iron doors for residential and commercial properties. As the digital marketing manager, my role is to oversee and implement our online marketing strategies to increase brand awareness, drive traffic to our website, and generate leads and sales.

I'm responsible for managing our website, social media accounts, email marketing campaigns, online advertising, and other digital channels. My goal is to ensure that our online presence aligns with our brand identity and values, and that we reach and engage our target audience effectively. I work closely with our sales, design, and customer service teams to ensure that our online marketing efforts support our overall business goals and provide a seamless customer experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Differenz System LLC, and what were your goals?

Our company recently upgraded our CRM software, and we hired Differenz System LLC to assist us with this project. Our previous CRM software had some limitations and wasn't meeting our needs, so we needed to find a more robust and efficient solution. Differenz System LLC provided us with a range of services, including consulting, customization, and implementation of the new CRM software.

They helped us identify our requirements and goals for the new system, and recommended a solution that would meet our needs. Their team worked closely with us to customize the new CRM software to our specific business processes and requirements, and ensured that the migration of our data from the old system to the new one was seamless.

They also provided us with training and support to ensure that our team members could use the new system effectively. Our primary goal in hiring Differenz System LLC was to improve our customer relationship management and streamline our sales and marketing processes. We wanted a CRM system that would enable us to track leads, opportunities, and customer interactions more effectively, and provide us with insights into our sales performance and customer behavior.

Overall, we were very satisfied with the services provided by Differenz System LLC. They helped us achieve our goals and provided us with a powerful and user-friendly CRM solution that has improved our business operations and customer satisfaction.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Differenz System LLC as our vendor for the CRM software upgrade project after conducting extensive research and evaluating several potential vendors. We used a combination of online research, referrals from industry peers, and consultations with vendors to identify potential candidates.

After narrowing down the list of potential vendors, we evaluated each one based on several factors, including their experience and expertise in CRM software, their track record of successful projects, their pricing, and their ability to meet our specific requirements and timelines. Differenz System LLC stood out to us for several reasons. First, they had extensive experience in CRM software and a proven track record of successful projects in this area.

They also had a deep understanding of our specific needs and were able to provide us with a customized solution that met our requirements. Another factor that influenced our decision was their pricing, which was competitive and transparent. They provided us with a clear and detailed breakdown of their pricing, and there were no hidden fees or surprises. Finally, we were impressed with their team's communication skills and responsiveness.

They were always available to answer our questions and provide us with updates on the project's progress, and they were proactive in identifying and addressing any issues that arose. Overall, we felt that Differenz System LLC was the best fit for our CRM software upgrade project based on their experience, expertise, pricing, and communication skills. They proved to be a reliable and effective partner, and we're very pleased with the outcome of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work for our CRM software upgrade project with Differenz System LLC was comprehensive and included several key steps and deliverables. Here's a detailed breakdown of the project:

• Discovery and Consultation Differenz System LLC conducted a thorough discovery process to understand our business processes and requirements. They also consulted with us to determine the scope of the project, timeline, and budget.
• Customization and Configuration Based on our requirements, Differenz System LLC customized and configured the new CRM software to our specific needs. This included setting up user accounts, configuring fields and workflows, and integrating with other systems.
• Data Migration Differenz System LLC helped us migrate our data from the old CRM system to the new one, ensuring that all data was transferred accurately and securely.
• Training and Support Differenz System LLC provided us with comprehensive training on how to use the new CRM software effectively. They also offered ongoing support and troubleshooting to ensure that the system continued to function properly. Key Deliverables: Customized and configured CRM software that met our specific business requirements
• Accurate and secure data migration from old CRM system to new one Comprehensive training and ongoing support for our team members

Technologies Used: Differenz System LLC used several technologies to implement the new CRM software. Overall, the scope of work for our CRM software upgrade project with Differenz System LLC was comprehensive, well-planned, and delivered successfully.

Their team's expertise and professionalism were instrumental in ensuring that the project was completed on time and within budget, and the resulting system has greatly improved our business operations and customer satisfaction.

How many people from the vendor's team worked with you, and what were their positions?

During our CRM software upgrade project with Differenz System LLC, we worked with a team of several professionals who brought their expertise and skills to the project. The team consisted of the following members:

• Project Manager Our primary point of contact throughout the project was the project manager, who was responsible for overseeing the entire project and ensuring that all deliverables were met on time and within budget. They were also responsible for coordinating communication between our team and theirs.
• Business Analyst The business analyst was responsible for conducting the discovery process to understand our business processes and requirements. They also helped us identify areas for improvement and provided recommendations for the new system's design and functionality.
• Salesforce Developer The Salesforce developer was responsible for customizing and configuring the new CRM software to our specific needs. They worked closely with us to ensure that the system met our business requirements and provided training and support on how to use the new system effectively.
• Data Migration Specialist The data migration specialist was responsible for ensuring that all data from the old CRM system was transferred accurately and securely to the new system. They worked closely with us to identify and map data fields, and ensured that the data was validated and verified before and after the migration process.

Overall, we were very satisfied with the professionalism, expertise, and responsiveness of the Differenz System LLC team. They were proactive in identifying and addressing any issues that arose, and they communicated effectively and regularly throughout the project. The resulting system has greatly improved our business operations and customer satisfaction, and we would highly recommend Differenz System LLC to others looking for CRM software development services.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The CRM software upgrade project with Differenz System LLC has had several measurable outcomes that have greatly improved our business operations and customer satisfaction. Here are a few examples:

Increased Productivity Since the implementation of the new CRM system, we have seen a significant increase in productivity among our team members. The system's customizations and workflows have streamlined many of our business processes, reducing manual data entry and improving overall efficiency.

Improved Data Accuracy The data migration process conducted by Differenz System LLC was very successful, resulting in accurate and secure transfer of data from the old system to the new one. This has helped us improve the accuracy of our customer data, resulting in more effective sales and marketing efforts.

Enhanced Customer Experience The new CRM system has allowed us to better manage our customer interactions and provide more personalized and effective service to our customers. This has resulted in higher customer satisfaction rates and improved customer retention.

In terms of general feedback about the deliverables, we were very satisfied with the work that Differenz System LLC delivered. The system they developed and customized met all of our business requirements and was delivered on time and within budget.

The team members were very responsive and communicative throughout the project, keeping us informed of progress and addressing any concerns or issues that arose. Overall, we would highly recommend Differenz System LLC for CRM software development services.

Describe their project management style, including communication tools and timeliness.

During our CRM software upgrade project with Differenz System LLC, we found their project management style to be very effective and professional. They employed several tools and techniques to keep the project on track and ensure effective communication throughout the process. Here are a few specifics:

• Project Management Tool Differenz System LLC used a project management tool to track progress, assign tasks, and monitor deadlines. This tool allowed us to have real-time visibility into the project's progress and helped us identify potential issues early on.
• Regular Meetings The project manager scheduled regular meetings with our team to review progress, discuss issues, and plan next steps. These meetings were well-organized and productive, ensuring that everyone was on the same page and that the project stayed on track.
• Clear Communication Differenz System LLC was very proactive in communicating with us throughout the project. They provided regular updates on progress and any issues that arose, and they were always available to answer questions or provide guidance.
• Timeliness The project was completed within the agreed-upon timeline, and all deliverables were provided on schedule. Differenz System LLC demonstrated a strong commitment to meeting deadlines and delivering high-quality work.

Overall, we were very satisfied with the project management style employed by Differenz System LLC. Their use of project management tools, regular communication, and commitment to timeliness ensured that the project was completed successfully and to our satisfaction.

What did you find most impressive or unique about this company?

What we found most impressive about Differenz System LLC was their expertise and professionalism in CRM software development. They demonstrated a strong understanding of our business needs and requirements and were able to customize the software to our specific needs effectively. They also brought valuable insights and recommendations to the project, which helped us optimize our business processes and improve our customer experience.

Additionally, their project management style was impressive, particularly their commitment to effective communication, timely delivery, and responsiveness to our needs. They were always available to answer questions or address any concerns, and they kept us informed throughout the project's progress. They demonstrated a high level of technical competence, professionalism, and commitment to customer satisfaction.

These qualities set them apart from other software development companies we have worked with in the past and made them an excellent partner for our CRM software upgrade project.

Are there any areas for improvement or something they could have done differently?

Overall, we were very satisfied with the work that Differenz System LLC delivered, and we don't have any major criticisms or complaints about their performance.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and chief product officer at a management consultancy. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We were looking for a product development partner. 

SOLUTION

What was the scope of their involvement?

Differenz System is developing our micro-consulting platform. I’ve built the product visions and roadmaps after a discovery call where we documented our requirements — I’ve also handled all of the UX/UI design. Now, Differenz System is developing the designs and implementing the key features we’ve requested. Their team is integrating SendGrid and WhatsApp; we also plan to have Differenz System integrate AV features using Agora. The platform will serve as a marketplace where users are matched through requirements via our algorithm when it is complete. 

What is the team composition?

We work with a project manager and backend, frontend, and full stack developers.

How did you come to work with Differenz System?

My business partner knew Differenz System through a previous relationship with them. 

How much have you invested with them?

We’ve invested $50,000–$100,000 with Differenz System. 

What is the status of this engagement?

Our engagement with Differenz System began in August 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Differenz System got up to speed on our project after an initial lull. After 3–4 months, their project understanding has improved significantly; they only have 1–2 questions about project tasks after they’re presented. Differenz System is on track to succeed. 

How did Differenz System perform from a project management standpoint?

I do most of the project management in Jira, but only 1–2 of our deliverables have been presented on time. However, they’re still within our budget even when deliverables are late. Most of our communication is through Slack and Zoom. 

What did you find most impressive about them?

Differenz System always does their best to deliver for us; they don’t say no to projects. Their team will invest time trying to achieve exactly what we’ve requested.  

Are there any areas they could improve?

Differenz System’s developers aren’t all senior-level, so they spend a lot of time researching the project. They have good talent, but Differenz System needs to invest time in training their resources. 

Do you have any advice for potential customers?

I’d recommend customers hire Differenz System for staff augmentation instead of hiring them for development from scratch. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a digital innovation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We needed mobile development for the in-house application we were building.

SOLUTION

What was the scope of their involvement?

Differenz System did mobile development for us from scratch. We needed to integrate it with a website and a CMS backend so that all channels could be talking to each other effectively. We also provided them with designs, and they’ve implemented them beautifully.

Their services also include QA testing to ensure that everything runs smoothly and third-party integrations with Zoom, Apple Pay, and Stripe.

What is the team composition?

We’ve been working with around five members of their team.

How did you come to work with Differenz System?

We found them on Upwork; we sent out an RFP, and they reached out to us. After looking at their work and rates, we gave them trial tasks, and they did a great job. From there, we continued with their service.

How much have you invested in them?

We’ve spent around $50,000 with them so far.

What is the status of this engagement?

We started working together in May 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They get us weekly results so that we can see the project’s progress through a communicative approach — those communication habits are important metrics that we care about.

How did Differenz System perform from a project management standpoint?

Their turnaround times and communication are great. In terms of tools, we use Slack.

What did you find most impressive about them?

They’re not money-oriented, so their team is always willing to make updates or changes without charging extra. Other providers would nickel and dime us for everything, but Differenz System just includes it if they’re sure that it’s a better way to do it. Overall, they’re very keen on our satisfaction versus billing us every second.

Are there any areas they could improve?

They could improve with their QA; we’ve caught things that they didn’t, which are minor issues, but it’s something that they could do better.

Do you have any advice for potential customers?

Plan your project accordingly and know exactly what you want. It’s also important to talk to them; they’ll have a lot of questions for you that you have to answer. Jumping into the project without having a clear idea of what you need will cost you time and put Differenz System’s team on a spot where they will not perform the best.

BACKGROUND

Introduce your business and what you do there.

I’m a cofounder of ShiftAlarm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We hired Differenz to provide development solutions.

SOLUTION

What was the scope of their involvement?

Differenz implemented our wireframes, mainly using Xamarin. 

What is the team composition?

We worked directly with Brijesh (Co-Founder & Director, Differenz System).

How did you come to work with Differenz System?

We found them on a freelancer site and chose them because they were inexpensive.

How much have you invested with them?

We spent €3,500 (approximately $3,900 USD) for about 250 hours of development work.

What is the status of this engagement?

The development for the iOS product was completed in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is ready—my colleagues and I tested it, and we are comfortable with its performance. We may use Differenz for the Android version as well.

How did Differenz System perform from a project management standpoint?

Communication was excellent, despite the time zone difference. Any time there was a problem with the app, we reached out to Birjesh, and he made sure that it got fixed. 

What did you find most impressive about them?

This was our first time working with an external team, and the collaboration was very good. 

Are there any areas they could improve?

I can’t think of any areas that they need to improve.

BACKGROUND

Introduce your business and what you do there.

I am the founder of a company that provides a smart counting solution that has both software and hardware pieces to it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We hired Differenz System to develop and manage some pieces of the software.

SOLUTION

What was the scope of their involvement?

They worked on both iOS and Android smart apps for us.

What is the team composition?

We were dealing primarily with one person from their company, but there were a couple of others supporting him behind the scenes.

How did you come to work with Differenz System?

I found them on a service provider site, and their profile matched what I was looking for in terms of skill set and in terms of other’s reviews. We decided to give them a try, and things have gone well since then.

How much have you invested with them?

We spent around $10,000 in total with them.

What is the status of this engagement?

The project started around October 2018, and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have been very timely and within budget so far, so I have been completely satisfied. The quality of their work is very good, and we find significantly fewer bugs than I have experienced in the past, and that’s the main reason I continue to work with them today.

How did Differenz System perform from a project management standpoint?

We use spreadsheets, smart sheets, and GitHub to coordinate. Their team is always responsive, and I’ve really enjoyed working with them.

What did you find most impressive about them?

What I like most about them is that they’re accountable. They pick a project or a task, and they drive it to the end. There is a real sense of ownership in their work, and that’s what is most important for me.

Are there any areas they could improve?

Nothing comes to my mind.