Differenz System

BACKGROUND

Please describe your company and position.

I am an Executive of CardCloudz

Describe what your company does in a single sentence.

We are a cloud-based inventory app that specializes in helping users store and share collectibles in a fun, rewarding expierence. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System to accomplish?

• Create CardCloudz App from scratch
• Rework and fix issues with CardCloudz.com
• Full app overhaul update to include new features

SOLUTION

How did you find Differenz System?

Upwork

Why did you select Differenz System over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Worked together previously

How many teammates from Differenz System were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Large milestones include:

• Adding a social feed with Likes, Posts, Comments etc
• Adding multiple layers and sublayers to our Collections tab to expand how users collect
• Advanced technical ability for the Scanner
• A total Rewards System with payment points and Cosmetic gifts
• AWS integration and support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CardCloudz App is up and available for all to use for Free on the App Store.
Everything works perfectly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project went beyond the timeframe and beyond the scope, both of which were under estimates on our part.  This team stuck it out till the end, always putting in 110% effort, worked and communicated every single day until the job was completed.

What was your primary form of communication with Differenz System?

Email or Messaging App

What did you find most impressive or unique about this company?

They could take what you imagined and make it a reality for a fair budget.  Absolutley impressive.

Are there any areas for improvement or something Differenz System could have done differently?

Sometimes timezone differences can cause a bit of pressure during time crunch events so to have a couple people here on an Eastern Standard Time work schedule would be nice but not necessary if you plan ahead.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of a software company

Describe what your company does in a single sentence.

We provide a software for project execution - startup, validation, and maintenance task tracking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Differenz System LLC to accomplish?

• Develop a back of the napkin idea into a fully functional application

SOLUTION

How did you find Differenz System LLC?

Other

Why did you select Differenz System LLC over others?

High ratings, Good value for cost, Other

What was your primary form of communication with Differenz System LLC?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

The differenz team was hired to develop an idea into a full application. They were presented with concepts and together, we developed milestone delivery dates for the development of that inital version of the application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Application usability

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We established milestone deliveries and deadlines. I received regular updates on progress towards milestone completion and at the onset of the milestone start, we held a meeting to discuss each deliverable within the milestone and exactly what was required.

On the rare occasion that the deadline would not be met, the reason was clearly detailed and an updated date was provided and held to.

What did you find most impressive or unique about this company?

I really value that they are not just a "do as I requested" company. If I made a suggestion for an additional feature, a certain UI, or a specific implementation, and the team felt that there were better approaches, they would make the suggestion.

They were also very good at making estimates for milestone costs and delivering within those estimated values.

Are there any areas for improvement or something {provider_name} could have done differently?

None at this time

BACKGROUND

Please describe your company and your position there.

I work for a company that specializes in selling iron doors, which are known for their durability, security, and elegant designs. Our company was founded in 2007, and since then, we've been providing our customers with high-quality iron doors for residential and commercial properties. As the digital marketing manager, my role is to oversee and implement our online marketing strategies to increase brand awareness, drive traffic to our website, and generate leads and sales.

I'm responsible for managing our website, social media accounts, email marketing campaigns, online advertising, and other digital channels. My goal is to ensure that our online presence aligns with our brand identity and values, and that we reach and engage our target audience effectively. I work closely with our sales, design, and customer service teams to ensure that our online marketing efforts support our overall business goals and provide a seamless customer experience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Differenz System LLC, and what were your goals?

Our company recently upgraded our CRM software, and we hired Differenz System LLC to assist us with this project. Our previous CRM software had some limitations and wasn't meeting our needs, so we needed to find a more robust and efficient solution. Differenz System LLC provided us with a range of services, including consulting, customization, and implementation of the new CRM software.

They helped us identify our requirements and goals for the new system, and recommended a solution that would meet our needs. Their team worked closely with us to customize the new CRM software to our specific business processes and requirements, and ensured that the migration of our data from the old system to the new one was seamless.

They also provided us with training and support to ensure that our team members could use the new system effectively. Our primary goal in hiring Differenz System LLC was to improve our customer relationship management and streamline our sales and marketing processes. We wanted a CRM system that would enable us to track leads, opportunities, and customer interactions more effectively, and provide us with insights into our sales performance and customer behavior.

Overall, we were very satisfied with the services provided by Differenz System LLC. They helped us achieve our goals and provided us with a powerful and user-friendly CRM solution that has improved our business operations and customer satisfaction.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Differenz System LLC as our vendor for the CRM software upgrade project after conducting extensive research and evaluating several potential vendors. We used a combination of online research, referrals from industry peers, and consultations with vendors to identify potential candidates.

After narrowing down the list of potential vendors, we evaluated each one based on several factors, including their experience and expertise in CRM software, their track record of successful projects, their pricing, and their ability to meet our specific requirements and timelines. Differenz System LLC stood out to us for several reasons. First, they had extensive experience in CRM software and a proven track record of successful projects in this area.

They also had a deep understanding of our specific needs and were able to provide us with a customized solution that met our requirements. Another factor that influenced our decision was their pricing, which was competitive and transparent. They provided us with a clear and detailed breakdown of their pricing, and there were no hidden fees or surprises. Finally, we were impressed with their team's communication skills and responsiveness.

They were always available to answer our questions and provide us with updates on the project's progress, and they were proactive in identifying and addressing any issues that arose. Overall, we felt that Differenz System LLC was the best fit for our CRM software upgrade project based on their experience, expertise, pricing, and communication skills. They proved to be a reliable and effective partner, and we're very pleased with the outcome of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work for our CRM software upgrade project with Differenz System LLC was comprehensive and included several key steps and deliverables. Here's a detailed breakdown of the project:

• Discovery and Consultation Differenz System LLC conducted a thorough discovery process to understand our business processes and requirements. They also consulted with us to determine the scope of the project, timeline, and budget.
• Customization and Configuration Based on our requirements, Differenz System LLC customized and configured the new CRM software to our specific needs. This included setting up user accounts, configuring fields and workflows, and integrating with other systems.
• Data Migration Differenz System LLC helped us migrate our data from the old CRM system to the new one, ensuring that all data was transferred accurately and securely.
• Training and Support Differenz System LLC provided us with comprehensive training on how to use the new CRM software effectively. They also offered ongoing support and troubleshooting to ensure that the system continued to function properly. Key Deliverables: Customized and configured CRM software that met our specific business requirements
• Accurate and secure data migration from old CRM system to new one Comprehensive training and ongoing support for our team members

Technologies Used: Differenz System LLC used several technologies to implement the new CRM software. Overall, the scope of work for our CRM software upgrade project with Differenz System LLC was comprehensive, well-planned, and delivered successfully.

Their team's expertise and professionalism were instrumental in ensuring that the project was completed on time and within budget, and the resulting system has greatly improved our business operations and customer satisfaction.

How many people from the vendor's team worked with you, and what were their positions?

During our CRM software upgrade project with Differenz System LLC, we worked with a team of several professionals who brought their expertise and skills to the project. The team consisted of the following members:

• Project Manager Our primary point of contact throughout the project was the project manager, who was responsible for overseeing the entire project and ensuring that all deliverables were met on time and within budget. They were also responsible for coordinating communication between our team and theirs.
• Business Analyst The business analyst was responsible for conducting the discovery process to understand our business processes and requirements. They also helped us identify areas for improvement and provided recommendations for the new system's design and functionality.
• Salesforce Developer The Salesforce developer was responsible for customizing and configuring the new CRM software to our specific needs. They worked closely with us to ensure that the system met our business requirements and provided training and support on how to use the new system effectively.
• Data Migration Specialist The data migration specialist was responsible for ensuring that all data from the old CRM system was transferred accurately and securely to the new system. They worked closely with us to identify and map data fields, and ensured that the data was validated and verified before and after the migration process.

Overall, we were very satisfied with the professionalism, expertise, and responsiveness of the Differenz System LLC team. They were proactive in identifying and addressing any issues that arose, and they communicated effectively and regularly throughout the project. The resulting system has greatly improved our business operations and customer satisfaction, and we would highly recommend Differenz System LLC to others looking for CRM software development services.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The CRM software upgrade project with Differenz System LLC has had several measurable outcomes that have greatly improved our business operations and customer satisfaction. Here are a few examples:

Increased Productivity Since the implementation of the new CRM system, we have seen a significant increase in productivity among our team members. The system's customizations and workflows have streamlined many of our business processes, reducing manual data entry and improving overall efficiency.

Improved Data Accuracy The data migration process conducted by Differenz System LLC was very successful, resulting in accurate and secure transfer of data from the old system to the new one. This has helped us improve the accuracy of our customer data, resulting in more effective sales and marketing efforts.

Enhanced Customer Experience The new CRM system has allowed us to better manage our customer interactions and provide more personalized and effective service to our customers. This has resulted in higher customer satisfaction rates and improved customer retention.

In terms of general feedback about the deliverables, we were very satisfied with the work that Differenz System LLC delivered. The system they developed and customized met all of our business requirements and was delivered on time and within budget.

The team members were very responsive and communicative throughout the project, keeping us informed of progress and addressing any concerns or issues that arose. Overall, we would highly recommend Differenz System LLC for CRM software development services.

Describe their project management style, including communication tools and timeliness.

During our CRM software upgrade project with Differenz System LLC, we found their project management style to be very effective and professional. They employed several tools and techniques to keep the project on track and ensure effective communication throughout the process. Here are a few specifics:

• Project Management Tool Differenz System LLC used a project management tool to track progress, assign tasks, and monitor deadlines. This tool allowed us to have real-time visibility into the project's progress and helped us identify potential issues early on.
• Regular Meetings The project manager scheduled regular meetings with our team to review progress, discuss issues, and plan next steps. These meetings were well-organized and productive, ensuring that everyone was on the same page and that the project stayed on track.
• Clear Communication Differenz System LLC was very proactive in communicating with us throughout the project. They provided regular updates on progress and any issues that arose, and they were always available to answer questions or provide guidance.
• Timeliness The project was completed within the agreed-upon timeline, and all deliverables were provided on schedule. Differenz System LLC demonstrated a strong commitment to meeting deadlines and delivering high-quality work.

Overall, we were very satisfied with the project management style employed by Differenz System LLC. Their use of project management tools, regular communication, and commitment to timeliness ensured that the project was completed successfully and to our satisfaction.

What did you find most impressive or unique about this company?

What we found most impressive about Differenz System LLC was their expertise and professionalism in CRM software development. They demonstrated a strong understanding of our business needs and requirements and were able to customize the software to our specific needs effectively. They also brought valuable insights and recommendations to the project, which helped us optimize our business processes and improve our customer experience.

Additionally, their project management style was impressive, particularly their commitment to effective communication, timely delivery, and responsiveness to our needs. They were always available to answer questions or address any concerns, and they kept us informed throughout the project's progress. They demonstrated a high level of technical competence, professionalism, and commitment to customer satisfaction.

These qualities set them apart from other software development companies we have worked with in the past and made them an excellent partner for our CRM software upgrade project.

Are there any areas for improvement or something they could have done differently?

Overall, we were very satisfied with the work that Differenz System LLC delivered, and we don't have any major criticisms or complaints about their performance.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder and chief product officer at a management consultancy. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We were looking for a product development partner. 

SOLUTION

What was the scope of their involvement?

Differenz System is developing our micro-consulting platform. I’ve built the product visions and roadmaps after a discovery call where we documented our requirements — I’ve also handled all of the UX/UI design. Now, Differenz System is developing the designs and implementing the key features we’ve requested. Their team is integrating SendGrid and WhatsApp; we also plan to have Differenz System integrate AV features using Agora. The platform will serve as a marketplace where users are matched through requirements via our algorithm when it is complete. 

What is the team composition?

We work with a project manager and backend, frontend, and full stack developers.

How did you come to work with Differenz System?

My business partner knew Differenz System through a previous relationship with them. 

How much have you invested with them?

We’ve invested $50,000–$100,000 with Differenz System. 

What is the status of this engagement?

Our engagement with Differenz System began in August 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Differenz System got up to speed on our project after an initial lull. After 3–4 months, their project understanding has improved significantly; they only have 1–2 questions about project tasks after they’re presented. Differenz System is on track to succeed. 

How did Differenz System perform from a project management standpoint?

I do most of the project management in Jira, but only 1–2 of our deliverables have been presented on time. However, they’re still within our budget even when deliverables are late. Most of our communication is through Slack and Zoom. 

What did you find most impressive about them?

Differenz System always does their best to deliver for us; they don’t say no to projects. Their team will invest time trying to achieve exactly what we’ve requested.  

Are there any areas they could improve?

Differenz System’s developers aren’t all senior-level, so they spend a lot of time researching the project. They have good talent, but Differenz System needs to invest time in training their resources. 

Do you have any advice for potential customers?

I’d recommend customers hire Differenz System for staff augmentation instead of hiring them for development from scratch. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a digital innovation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We needed mobile development for the in-house application we were building.

SOLUTION

What was the scope of their involvement?

Differenz System did mobile development for us from scratch. We needed to integrate it with a website and a CMS backend so that all channels could be talking to each other effectively. We also provided them with designs, and they’ve implemented them beautifully.

Their services also include QA testing to ensure that everything runs smoothly and third-party integrations with Zoom, Apple Pay, and Stripe.

What is the team composition?

We’ve been working with around five members of their team.

How did you come to work with Differenz System?

We found them on Upwork; we sent out an RFP, and they reached out to us. After looking at their work and rates, we gave them trial tasks, and they did a great job. From there, we continued with their service.

How much have you invested in them?

We’ve spent around $50,000 with them so far.

What is the status of this engagement?

We started working together in May 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They get us weekly results so that we can see the project’s progress through a communicative approach — those communication habits are important metrics that we care about.

How did Differenz System perform from a project management standpoint?

Their turnaround times and communication are great. In terms of tools, we use Slack.

What did you find most impressive about them?

They’re not money-oriented, so their team is always willing to make updates or changes without charging extra. Other providers would nickel and dime us for everything, but Differenz System just includes it if they’re sure that it’s a better way to do it. Overall, they’re very keen on our satisfaction versus billing us every second.

Are there any areas they could improve?

They could improve with their QA; we’ve caught things that they didn’t, which are minor issues, but it’s something that they could do better.

Do you have any advice for potential customers?

Plan your project accordingly and know exactly what you want. It’s also important to talk to them; they’ll have a lot of questions for you that you have to answer. Jumping into the project without having a clear idea of what you need will cost you time and put Differenz System’s team on a spot where they will not perform the best.

BACKGROUND

Introduce your business and what you do there.

I’m a cofounder of ShiftAlarm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We hired Differenz to provide development solutions.

SOLUTION

What was the scope of their involvement?

Differenz implemented our wireframes, mainly using Xamarin. 

What is the team composition?

We worked directly with Brijesh (Co-Founder & Director, Differenz System).

How did you come to work with Differenz System?

We found them on a freelancer site and chose them because they were inexpensive.

How much have you invested with them?

We spent €3,500 (approximately $3,900 USD) for about 250 hours of development work.

What is the status of this engagement?

The development for the iOS product was completed in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is ready—my colleagues and I tested it, and we are comfortable with its performance. We may use Differenz for the Android version as well.

How did Differenz System perform from a project management standpoint?

Communication was excellent, despite the time zone difference. Any time there was a problem with the app, we reached out to Birjesh, and he made sure that it got fixed. 

What did you find most impressive about them?

This was our first time working with an external team, and the collaboration was very good. 

Are there any areas they could improve?

I can’t think of any areas that they need to improve.

BACKGROUND

Introduce your business and what you do there.

I am the founder of a company that provides a smart counting solution that has both software and hardware pieces to it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We hired Differenz System to develop and manage some pieces of the software.

SOLUTION

What was the scope of their involvement?

They worked on both iOS and Android smart apps for us.

What is the team composition?

We were dealing primarily with one person from their company, but there were a couple of others supporting him behind the scenes.

How did you come to work with Differenz System?

I found them on a service provider site, and their profile matched what I was looking for in terms of skill set and in terms of other’s reviews. We decided to give them a try, and things have gone well since then.

How much have you invested with them?

We spent around $10,000 in total with them.

What is the status of this engagement?

The project started around October 2018, and we are still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have been very timely and within budget so far, so I have been completely satisfied. The quality of their work is very good, and we find significantly fewer bugs than I have experienced in the past, and that’s the main reason I continue to work with them today.

How did Differenz System perform from a project management standpoint?

We use spreadsheets, smart sheets, and GitHub to coordinate. Their team is always responsive, and I’ve really enjoyed working with them.

What did you find most impressive about them?

What I like most about them is that they’re accountable. They pick a project or a task, and they drive it to the end. There is a real sense of ownership in their work, and that’s what is most important for me.

Are there any areas they could improve?

Nothing comes to my mind.

BACKGROUND

Introduce your business and what you do there.

I manage new customer acquisition and technical support for a company that connects people with digital methods of ensuring that employees are paid correctly on time. We developed a web-based software and mobile applications to assist agencies in becoming paperless.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We were looking to design a mobile app to connect with our web app. At the time, we had developed something in-house that wasn’t expertly created. We decided to reach out to them for a better solution.

SOLUTION

What was the scope of their involvement?

They built iOS and Android mobile apps from the ground up that connected with our existing web app. Because we saw early success with them, we decided to keep them on our team to bulk up our mobile solutions over time.

Additionally, they provided some HTML work. All of our current projects are complete, but we plan on contracting them in 2020 to implement some of our web features on the mobile apps.

What is the team composition?

We had one point person with them. That project managed a team of engineers and ensured that everyone was on the same page throughout the development. That way, we could liaise with our team to create a solution that best fit our needs.

How did you come to work with Differenz System?

We found them on a platform in which they were listed against other development service providers. Our team was impressed with their pricing structure because it allowed us to do more with our project. We were less limited because of our choice. They were also prompt in their replies, eager to meet our needs.

How much have you invested with them?

To date, we’ve spent about $100,000 with them. Their services cost us about $10,000 each month. 

What is the status of this engagement?

We worked with them between 2017–2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Internally, we enjoy the design and functionality of the final apps. We feel that their work is visually appealing, clean, and relevant. Their natural design acumen was impressive and pleasing. 

Their work has made us more competitive in the marketplace. The mobile app is something that current and potential customers wanted to see from our company. Now that we have them operating at a high level, we’ve been able to acquire new business and keep our current customers happy.

How did Differenz System perform from a project management standpoint?

We used shared Google Documents to manage the project and features. While we didn’t have official deadlines for the project, they were focused and intentional in working on our timeline. If something needed to be changed, they were helpful and asked the right questions to reach a solution.

What did you find most impressive about them?

Their level of professionalism was consistent from the top down. Our project manager was personable, friendly, and keen on creating momentum. The turnaround time was impressive, likely due to their experience in the field.

Are there any areas they could improve?

We plan on redesigning a few things they incorporated into our web app. That isn’t a knock on the quality of their work, but rather the direction we want to take the product.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an IT consultancy that regularly outsources mobile development projects which we receive as part of larger work contracts. We are active across Europe, Northern America, and East Asia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Differenz System?

We outsourced the creation of a customer-facing mobile application to them.

What were your goals for this project?

We needed to have the app developed with little input from our end and high adherence to the specifications.

SOLUTION

How did you select this vendor?

We posted a job on a popular outsourcing website and were approached by the vendor. The pitch they provided was the best fit for our requirements so we started them on a small sample task. Since that task was completed to our satisfaction, we handed the entire task over to them.

Describe the project in detail.

The app is written in Xamarin and, while broadly following an MVC pattern, required a lot of custom content. We provided them with XD files and spreadsheets of tasks and left the details to their project manager.

What was the team composition?

A project manager was our main point of contact. We then set up paying work contracts with several members of the company through the outsourcing website.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team implemented complex workflows with virtually no input from our side. Apart from minor tweaks, we could always ship the product to the final customer in the state that we received it in.

How effective was the workflow between your team and theirs?

All of our communications went through the project manager who was always punctual, friendly and competent.

What did you find most impressive about this company?

That we can give them a task, leave them alone and come back to a working product. This is an extremely rare skill among outsourcing developers.

Are there any areas for improvement?

Short of the PM learning German (which I explicitly do not expect), there is nothing else they could have done to make the process any easier for us.

BACKGROUND

Introduce your business and what you do there.

I’m a manager for Sygnal Automation, a manufacturer of electronic controls for air conditioning and lighting systems.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Differenz System?

We needed to develop a labor and part management system for our production line. It had to be able to schedule our labor and ensure we had enough parts to build what we needed to build on the production line.

SOLUTION

What was the scope of their involvement?

They built the system themselves from scratch based on our specification that said what we wanted it to be able to do. They built a database and hosted it on AWS so all our users can access it at the same time. The tool allows us to put in the skills people need to perform each part of the assembly for each product, as well as what parts are needed.

What is the team composition?

We worked with three people.  

How did you come to work with Differenz System?

They seemed to understand the project straightaway. We had a few people look at it, and Differenz System’s price was very reasonable.  

How much have you invested with them?

We spent $25,000 on this project.

What is the status of this engagement?

We worked together from March 2014 until August 2015.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

When we put production orders in, the system lets us know in advance if we have shortages in labor or parts and how to address them. We have products that can contain up to 100 components, so being out of one component can shut down the whole production line.

Beforehand, everything was manual. Now, we have an automated system that takes care of all the problems changed our business dramatically. We’re able to avoid major roadblocks and hiccups in getting our products out in the marketplace. It helps us schedule ahead.

How did Differenz System perform from a project management standpoint?

They’re communicative and good at keeping us up to date. We hardly use them now because we have so few issues with the server, but they still let us know about holidays coming up and tell us if they’re not going to be available in advance.

What did you find most impressive about them?

If I had a problem, since I’m not a technical person, I could give them an outline of how they’d do it. They’d come back with lots of options for me, including cost considerations.

Are there any areas they could improve?

No, not really. I was very impressed.