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Custom software development and IT Consulting

4.8
6 reviews

Diatom Enterprises is a Canada founded and Latvia based software development company  producing custom software solutions for a wide variety of industries all around the Globe. 

Owing to 15+ years of practical experience and constantly tracking trends in leading software technologies we are providing highly efficient services of outstanding quality at an affordable price for our clients, who have become our friends over the years of work. 

We are proficient in Javascript, React, Angular, Node JS, Ruby on Rails, .NET and other technologies. We offer Web, Mobile, and Desktop development.

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$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2004
Show all +
Riga, Latvia
headquarters
other locations
  • Luntmakargatan 25
    Stockholm, ST 111 37
    Sweden
  • AL Safouh Road Makani: 40R
    Dubai, DU CN 14064 77044
    United Arab Emirates
  • Mediaworks, 191 Wood Ln
    London, LND W12 7FP
    United Kingdom
  • Mediaworks, 191 Wood Ln
    London, LND W12 7FP
    United Kingdom

Portfolio

Key clients: 

We have worked with Microsoft, Toshiba, Sandisk, Swedish Chamber of Commerce, Ronald McDonald House Charities, Digital Library of Latvian National Library, Eurostar, Maranics and more!

Software for automatization of accounting, tax, and finance tasks Image

Software for automatization of accounting, tax, and finance tasks

Diatom Enterprises Ruby on Rails remote developers are a part of the big team working on list of products. Bookkeeping, Bill pay and invoicing, Tax compliance, Payroll services and other

 

Technology stack: Ruby on Rails 5.2, PostgreSQL, JavaScript

Awards platform for insurance agents Image

Awards platform for insurance agents

DIatomEnterprises has created a rewards web platform that allows Members to earn points based on specific sales goals and use these points for rewards.

This platform was primarily built for the US banking and insurance business sector.

An online generator for creating reward programs, a bonus system and an e-Commerce platform store for online purchasing of goods were created.

Technology stack:

…
Ruby on Rails 5.2, PostgreSQL, React JS
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Reviews

4.8
6 reviews
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Dev Team Augmentation for Accounting Software Company

“They took the time to understand the use case instead of just churning through tickets.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Oct. 2018 - Ongoing
Project summary: 

Diatom Enterprises provided a staff augmentation, supplementing an existing dev team with software engineers that were particularly skilled with a Ruby on Rails, Ember.js, and JavaScript tech stack.

The Reviewer
 
51 - 200 Employees
 
Austin, Texas
Matthew Carter
Lead Senior Software Developer, ScaleFactor Inc.
 
Verified
The Review
Feedback summary: 

Familiarizing themselves with the company enough to make suggestions for improvements, the selected developers performed up to given standards and requirements. Despite a considerable timezone difference, they were willing to be in communication for all meetings relevant to their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior lead software engineer at ScaleFactor Inc., managing four of our teams. We do accounting software for our clients, including automated bookkeeping, expense transactions, and classification.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Diatom Enterprises?

We needed to supplement our current dev team quickly and with quality developers.

SOLUTION

What was the scope of their involvement?

They were working alongside our in-house developers, almost like part of the team. Each of the developers we were given work primarily in our Ruby on Rails, Ember.js, and JavaScript framework.

As part of the Diatom Enterprises process, I was able to select all of the engineers. They sent us resumes beforehand, and then we got to interview each of the applicants. Ultimately, we were able to choose who we wanted to move forward with. 

What is the team composition?

We worked with three of their engineers during our collaboration. 

How did you come to work with Diatom Enterprises?

Our VP of engineering worked with them in the past and had a great experience, keeping up with their connection over the years. He recommended that we look at them, so we reached out and were happy with the quality of resumes we were seeing. While doing independent interviews, we were also impressed and able to select them as our provider. 

How much have you invested with them?

We’ve spent about $250,000–$500,000 to date. 

What is the status of this engagement?

We started collaborating in October 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We use sprint point attainment to determine whether their team is able to get a certain chunk of work done within a given time period. They’ve performed very well, even against our own in-house team. We’ve been tacking test coverage as well, and they’re very strong in that area too. 

How did Diatom Enterprises perform from a project management standpoint?

Because they’ve integrated fully into our team, I interact with the lead of whichever team they’re working on. However, all feedback on their developers has been very positive. Most of the contractors are located in Europe, but they’re online for all of our standups and meetings.

Given the timezone difference between us, they’ve been very accommodating, even jumping on late in their day to work through problems. We communicate primarily through Slack, Jira, and Zoom video, and they’re always available to jump on a call with us. They really do feel like part of our team. 

What did you find most impressive about them?

They took the time to understand the use case instead of just churning through tickets. Past partners had the tendency to require you to be very explicit with the work we hand off to them, but they have no problem taking a step back to look at problems more broadly. They’ve been able to offer suggestions that have improved our collaboration.  

Are there any areas they could improve?

Nothing specific jumps to mind. We’ve been very happy with our experience working with them. 

Do you have any advice for potential customers?

Make sure you’re connected with them every day, even if it’s just a 15–20-minute standup. That way, they’re set up for success when they come into work each day.

5.0
Overall Score They’ve been fantastic.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We haven’t had a problem with missing deadlines. If we’re in danger, they communicate.
  • 4.5 Cost
    Value / within estimates
    They’re more expensive than other shops, but it’s worth it.
  • 5.0 Quality
    Service & deliverables
    They’ve been great at delivering quality and meeting our requirements.
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anyone looking for quality development contractors.

Robotic Application and Device for Dental Practice

“One of the things we like most about them is that they are very proactive.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. – Sept. 2017
Project summary: 

Diatom Enterprises developed a robotic check-in and question answering application for a medical practice that allows the clients of the office to explore their service options through educational videos.

The Reviewer
 
1-10 Employees
 
New York, New York
Juan Strad
Digital Workflow Engineer, Lemchen & Salzer Orthodontics
 
Verified
The Review
Feedback summary: 

The program delivered by Diatom Enterprises satisfied all project requirements and has helped their client both increase customer satisfaction and expand SEO performance through social media mentions. Their team was flexible and communicative, addressing any issues that arose immediately.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a digital workflow engineer with the office of Dr. Marc Lemchen, and we are an orthodontics office.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Diatom Enterprises?

We had just purchased a Pepper humanoid robot and wanted a specific experience geared towards orthodontics, so we hired them to build that application for us.

SOLUTION

What was the scope of their involvement?

They helped us create and check a robotic check-in process that allows patients to ask questions and access educational materials as well. It’s a human-looking robot with a face and a tablet on its chest, so you can walk up to it and check in by entering your birth date.

The most complex aspect of the application was the ability for the robot to answer questions that the patients have, for which we had to input a lot of practice-specific information and the Diatom Enterprises team had to build out the robot’s word and voice recognition. They also included the ability to display videos to help the robot explain various issues to the client.

What is the team composition?

There were about 5–6 people from their team working on the project.

How did you come to work with Diatom Enterprises?

We contacted them after seeing a couple of their videos on their website while we were doing research for developers with robotic application experience. Diatom Enterprises had actually worked for another company on the exact same model of robot, so we decided to engage with them.

How much have you invested with them?

I didn’t handle the financial aspect of the project, but I believe it was in the $25,000–$30,000 range.

What is the status of this engagement?

We worked together from February–October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I would say that the impact of this change has been tremendous because we are one of the first doctor’s offices to have a robot that can not only check patients in but have a conversation with them or show them videos at a moment’s notice. Throughout the project, they delivered functional and reliable code and were always on time and within budget.

The program has not only improved our customer satisfaction, but it has allowed us to expand our SEO, because every time someone came into the practice, they would take a video or picture of it and hashtag us, increasing our presence on a wide range of social media feeds.

How did Diatom Enterprises perform from a project management standpoint?

One of the things we like most about them is that they are very proactive. They would call us if there were any snags or questions related to our progress. They also had a weekly meeting established to provide us with updates and a virtual timeline that we could access online to see were at any given moment.

There were a couple of things that didn’t go as planned right away, but they were able to easily change them and get them functioning the way we wanted to. Communication with them was one of the best aspects of the project because they were always willing to address any issues we raised with them right away.

What did you find most impressive about them?

Their ability to communicate, hit all of our milestones on time, and deliver within budget is a combination that is extremely difficult to find in a development partner.

Are there any areas they could improve?

Unless they wanted to move their office to our time zone, I don’t think there’s anything they could do to make their process even better.

Do you have any advice for potential customers?

Keep in mind that even though they aren’t the least expensive agency out there, you will get what you pay for in the form of really excellent work at the end of the day.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web and Mobile App Dev for Market Research Firm

“They have also been extremely open and communicative the whole way through our engagement.”

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4.5

Quality: 
4.5
Schedule: 
3.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2014 – Ongoing
Project summary: 

Diatom Enterprises built a cross-platform cloud-based application for a market research startup, working in Node and AngularJS to turn existing wireframes into an interactive platform on web, iOS, and Android.

The Reviewer
 
1-10 Employees
 
Nelson, New Zealand
Judy Celmins
Director, Engage4Insights Ltd
 
Verified
The Review
Feedback summary: 

The work delivered by Diatom Enterprises was of the highest quality, completely satisfying requirements. Though there were significant delays in progress throughout the project due to changes in the scope, their team was continuously helpful and stayed on top of all requests from the client.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of a small market research startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Diatom Enterprises?

We were facing a lack of engagement with market research respondents. There weren’t a lot of tools available in the marketplace that could help us make the experience of participating in market research more fun and engaging.

SOLUTION

What was the scope of their involvement?

They basically took our dream and made it a reality, building it from the ground up. They helped a little bit with ideas, but most of the concepts were ours and we relied on their ability and knowledge for the coding of the actual product.

We created a cloud-based cross-platform software client on web, iOS and Android called Cliizii, It allows users to interact with various multimedia, presenters, and one another in real-time, and basically functions like a live whiteboard where people can view and edit content and message other users.

Their team took over where our previous developers had failed, but they basically started from the bottom in terms of establishing the right foundation. They did a lot of experimentation to determine the right coding languages and went with a combination of AngularJS and Node. Then they took our existing wireframes and were able to work that into the design.

What is the team composition?

Our main point of contact was Gleb (Project Manager, Diatom Enterprises).

How did you come to work with Diatom Enterprises?

We had already started the development of the project with other companies that had failed to deliver, so I was shopping around for other teams and they were the only ones who were willing to pick up where our last developer left off.

How much have you invested with them?

Our total investment at this point is around $200,000.

What is the status of this engagement?

We first engaged with them in February 2014, and our relationship is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have a bit of a hard time quantifying their impact on our business because we are entering a completely new marketplace. How successfully they completed our objectives has little to do with how successful our venture is able to become.

From a quality perspective, I have never seen any reason to doubt the standards of their work. Their team is extremely highly educated and hard-working, and their attention to detail is among the best I’ve ever seen.

It’s very reassuring to deal with someone that highly skilled because you really don’t have to worry about the functionality of the product they’re going to provide. With previous companies, I might spend a day debugging and testing every time they gave us an update, and with Diatom Enterprises I’ve never experienced anything delivered that didn’t work properly.

How did Diatom Enterprises perform from a project management standpoint?

We did struggle a little bit with project management, but I put a lot of the blame for those difficulties on myself rather than on their team. We definitely ran over schedule and budget, but it was simply a matter of experimentation being something that you can’t predict. It’s very rare that you come up with a new idea and it snaps together on the first go.

In terms of their ability to follow instructions, things actually worked out very well. Because of the time difference, we had our whole day to lay out a pile of things for them to work on, and then at the beginning of their day, they could work through it turn around a pile of results or questions for me to work on the next morning. It was a very effective back and forth.

What did you find most impressive about them?

They have also been extremely open and communicative the whole way through our engagement. Even their CEO would take the time to listen to me, which I really appreciated. One of the main reasons we’ve stuck with them is that they go out of the way to demonstrate respect and commitment to your company in the way that they go about the work.

Are there any areas they could improve?

One way I think most software companies could benefit is by focusing more on the learning curve that working with a software company presents to regular business owners like me. If I had known what I know now before going in, I would definitely have had a second project manager just to work with me on managing tasks and priorities from our side of the engagement.

Do you have any advice for potential customers?

I think it’s just important to be very, very clear on exactly what you want and think about the project. They are very good at building scope documents, so the more you give them on that end of the project the more smoothly the rest of the project is going to go.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development Services for Maritime Solutions Startup

"It is a pleasure to work together with Diatom Enterprises since their employees are well-trained and hands-on."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2016 - Ongoing
Project summary: 

Diatom Enterprises is designing and building a digital solution that helps maritime users manage their processes at sea. It needs to be able to work offline and also communicate with onshore management.

The Reviewer
 
1-10 Employees
 
Gothenburg, Sweden
Jens-Christian Willmer
CTO & Managing Partner, Maranics
 
Verified
The Review
Feedback summary: 

While the solution isn't live yet, partners and prospective clients have expressed enthusiastic feedback from product demos. Diatom Enterprises employs a collaborative team, allowing them to react quickly to potential issues. Their cost-effective prices and quality code make them ideal for startups.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are using the advantages of today's digital world, to create the best solutions for the maritime industry. I'm the chief technology officer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Diatom Enterprises?

Building solutions for the maritime industry requires us to develop applications that can run independently from the world wide web. Diatom Enterprises is helping us with there development capacity and knowledge to design, build and fine tune our solution.

What were your goals for this project?

The solution needs to be able to run without a constant internet connection. It needs to be able to keep the onshore management informed about the decisions and workflows onboard.

And in case of emergencies the solution also needs to be able to run on the connected devices without a constant connection to the server.

SOLUTION

How did you select this vendor?

As a start-up we are were looking for a company that can deliver high quality code to a reasonable price. The good communication skills of the developers and the hands on attitude from Diatom Enterprises made them a reliable partner.

Describe the project and the services they provided in detail.

The project is managed agile. We take care of defining the business needs and together with Diatom Enterprises we define the requirements to fulfill these needs. After we define the sprint goals and priorities Diatom Enterprises takes care of implementing the features.

What was the team composition?

We have a core team of 2 -3 developers plus a project manager. Depending on the deadlines and requirements Diatom Enterprises is very flexible in scaling up the team with the right persons.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

At the time of writing our solution is not published yet. We have however overwhelmingly positive feedback from partners and interested clients that we provided with a demo instance.

How was project management arranged and how effective was it?

The project management is communicating problems quickly and directly. This enables us to quickly react on emerging problems and together find a good solution to solve and prevent the type of problem in the future.

What did you find most impressive about this company?

It is a pleasure to work together with Diatom Enterprises since their employees are well-trained and hands-on. And the communication does not get stuck in bureaucracy.

Are there any areas for improvement?

At the time of writing we are very happy with the value Diatom Enterprises provides to us and see no area of improvement.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Uncomplicated and quickly
  • 5.0 Cost
    Value / within estimates
    Cost to value is very good
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web & Mobile App Dev for Logistic Solutions Company

"Their ability to understand our business and facilitate its growth is very impressive."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2011 - Ongoing
Project summary: 

Diatrom Enterprises ventured to develop an ERP system for a logistics and supply chain provider. The team has daily scrum meetings before developing the front- and backend of both mobile and web apps.

The Reviewer
 
11-50 Employees
 
Malmö, Sweden
Fredrik Malmberg
Deputy Managing Director, Begoma Spedition AB
 
Verified
The Review
Feedback summary: 

Thanks to Diatrom Enterprises, the client has seen significant growth. The team has demonstrated a keen understanding of the client's business model to build an efficient ERP system.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We develop and sell logistic solutions for industries and trade companies in order for customer profitability to increase. We offer, via our broad sector expertise, a wide range of transportation solutions. Our staff is qualified and committed, and will always give our customer’s needs priority. We develop our own IT solutions which support and improve the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Diatom Enterprises ?

Develop our ERP system

What were your goals for this project?

Get an advanced, efficient business system that creates great benefits for our customers.

SOLUTION

How did you select this vendor?

Found it by a Google search in early 2011. Had several Skype meetings and it clicked. Have worked with them since then.

Describe the project and the services they provided in detail.

They have developed backend, frontend both Windows application and web application.

What was the team composition?

Over the years we have had different sizes of team. From one person up to almost 10 people working on the same project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have grown our business from a turnover of 200 MSEK to 350 MSEK.

How was project management arranged and how effective was it?

Daily scrum meetings during the project and several meetings before we start a project.

What did you find most impressive about this company?

Their ability to understand our business and facilitate its growth is very impressive.

Are there any areas for improvement?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Digital Meeting App for IT Support Company

"Diatom Enterprises has always done a good job and provides skilled developers."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Feb. - June 2018
Project summary: 

Having collaborated before, Diatom Enterprises took on the front– and backend development of a meeting portal for an end client, enabling users to cast votes digitally instead of attending meetings in person.

The Reviewer
 
51-200 Employees
 
Kokkola, Finland
Thomas Nordström
System Developer, Canorama Oy
 
Verified
The Review
Feedback summary: 

The innovative solution Diatom Enterprises created put the end client ahead of its competitors in the market. Diatom Enterprises excelled at project management, keeping things up to date and communicating openly throughout the engagement. They know exactly which resources to assign to certain tasks.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m a system developer and project manager at Finland’s largest reseller of Canon printing solutions. We also have a large IT support network throughout our 13 offices in the country. We provide IT support as well as many other IT services to our business customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Diatom Enterprises?

A customer of ours wanted to build a meeting system for their housing company customers so that stock owners could attend digital meetings on a website to vote on different annual decisions. We outsourced the development of this platform to Diatom Enterprises.

What were your goals for this project?

The goals were was to build a well-functioning administrative backend in Angular that enables the customer to administer things like multi-tenancy, housing companies, shareholders, and meetings. We also wanted to build an Angular-based frontend and create the functionality for shareholders to log in and vote remotely during annual general meetings.

SOLUTION

How did you select this vendor?

We initially met them at a business technology fair and have worked with them on several projects over a few years. Since we don’t have our own development resources, we needed to outsource this project to a cost-effective and reliable partner. Diatom Enterprises has always done a good job and provides skilled developers to help us reach our goals.

Describe the project and the services they provided in detail.

Diatom Enterprises coded and implemented both the backend administrative web app as well as the customer frontend portion needed for the solution. They also did QA on the implemented user stories. The actual architectural design and user stories were given to them from our side. They took care of the rest, and together, we reached a mutual understanding of the project goals. We worked in two-week sprints and were able to achieve great things during our collaboration.

What was the team composition?

The team consisted of four people, including a product owner from our side. Diatom Enterprises provided a developer, a junior project manager, and a senior project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our end customer is among the first in Finland to start using digital general meetings for housing companies, allowing shareholders to cast their votes online without needing to attend yearly meetings in person. This will give them a huge advantage in the market.

How was project management arranged and how effective was it?

Project management was very well set up. Their junior and senior project managers have great experience and were always up-to-date with the deadlines. Communication from their side was excellent regarding delays or missing information we needed to collect. We were in touch through Skype, email, and Jira.

What did you find most impressive about this company?

We always spoke to the right people to get a mutual understanding of everything that needed to be done. They felt like part of the company thanks to their open communication lines and straightforward approach. Diatom Enterprises also excel at finding the right people for the job that needs to be done and has immense knowledge of different techniques, programming languages, frameworks, etc.

Are there any areas for improvement?

At this point, I have no suggestions for improvement other than the general small things that every company needs to keep up with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Platform Dev for Marketing Agency

"The project manager has been forthcoming when it comes to helping us solve our internal problems."

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4.0

Quality: 
3.0
Schedule: 
3.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Ongoing
Project summary: 

Diatom Enterprises works with provided designs but manages the full lifecycle of development, testing, and deployment of Android and iOS applications using Xamarin and Microsoft SQL for a marketing agency.

The Reviewer
 
11-50 Employees
 
Sweden
CTO, Marketing Firm
 
Verified
The Review
Feedback summary: 

Diatom Enterprises has overcome communication issues brought forth by both sides to deliver applications that are fit for purpose. The team is talented and capable, lending itself well to a range of development tasks. Their work has been well-received throughout the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of a marketing agency. We help our customers with online marketing and online presence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Diatom Enterprises?

We engaged Diatom Enterprises to help us develop a new platform.  

SOLUTION

What was the scope of their involvement?

Our in-house resources are quite limited in terms of software development, so we have relied heavily on Diatom Enterprises. In our time working together, we’ve tasked them with architecture strategy, development, testing, and deployment of our application.  

We did most of the design internally, but Diatom Enterprises developed a self-service platform, where we will add third-party suppliers and make use of a complex system that is readily available for the SMB segment. It is a cross border platform using Xamarin and Microsoft SQL. We plan on introducing Android and iOS versions of the application.

With this app, we wanted to provide a platform where businesses can retrieve user feedback when it comes to what effect their marketing activities have on the company.

What is the team composition?

We’ve worked with a project manager, a lead architect, a lead developer, two frontend and backend developers, and a part-time testing engineer.

How did you come to work with Diatom Enterprises?

Diatom Enterprises was already on board before I joined the company.

How much have you invested in them?

We have spent around €200,000 (Approximately $224,730 USD).

What is the status of this engagement?

We began working with them in April 2018, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Over the last few months, we’ve made great strides in adding functionality and testing the application. Our owners have been quite satisfied with the latest version of the app.

How did Diatom Enterprises perform from a project management standpoint?

Overall, they have done well in managing the project. We’ve had some small issues, but they have been very transparent and helpful in solving those for us. We track much of the project through Jira, which has worked well.

Prior to January, our team caused some communication issues because we didn’t have the experience of being a good customer. Our teams went back and forth for some time, but we have since remedied much of those problems.

What did you find most impressive about them?

The project manager has been forthcoming when it comes to helping us solve our internal problems. They have understood our situation, and I have been very grateful for that.

Are there any areas they could improve?

They could improve when it comes to communication, especially at the beginning of the project, to ensure they have understood how things look at the other end. They might have overestimated our ability to be a good customer, and it could have been handled with a little more communication with our senior management level.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 3.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer