Can you talk about the results of the project and how you feel they performed in terms of the quality of the work they delivered?
The app itself was very good. It did require a fairly large database to make it go, but the aesthetics were good and the app performed well in our usability testing. It was well received by the people that used it; however, it wasn't commercially very successful, although that's not the fault of Diaspark.
In terms of the product, the code, and the process of building the app. The project went very smoothly. We had conference calls and video conferencing. They were always responsive to the information we gave them.
Do you have any statistics or metrics to track the improvement of the project or its overall success?
There were several thousand downloads, but it wasn’t in the hundreds of thousands.
Is there anything unique or special about Diaspark that sets them apart from other business partners?
I’ve worked with offshore development firms before, and some of them try to make up their own rules without asking you, or they don’t do anything until you tell them to do it. Diaspark isn't like that. They were good about reading between the lines in the project, and keeping us informed about what they were doing. They have an office in Edison, New Jersey, which helped out with communication.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
No. I was impressed with them.
What advice would you give to a future client of theirs?
Make sure the communication plan is agreed upon at the beginning of the project, and make sure everybody understands what he or she need to do.