Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The beta version will only be kicked-off next week, so we don't have feedback from clients or individual users. I've had a very good experience with devsar and found them to be professional.
How did devsar perform from a project management standpoint?
We initially decided to have weekly check-in calls, but they ended up being rarer, mainly because of our side. We kept constant communication with devsar throughout the build, scheduling video calls on Google Hangouts and walking through specific things we had questions for, rather than having devsar simply go ahead and build it.
We switched our communication structure from Slack and email to having QA updates on Trello. The gained visibility into the process made a big difference for us. We are able to make sure that we're staying up on everything and that devsar is accountable. We were also able to login to the platform's admin dashboards and see updates there.
What did you find most impressive about devsar?
devsar has been good at connecting the dots and figuring things out, much more so than the Indian developers we were using. devsar is a bit more creative, able to piece everything together rather than looking at isolated tasks.
I haven't worked with many other offshore firms, but the experience with devsar has been overall positive. They're smart and cordial individuals, with an ability to internalize the objective of the product, thinking critically about particular features and providing better alternatives. That may not seem incredible, but when compared to a developer who is simply going task-to-task while not thinking about how to make a product more successful, it makes a big difference in my opinion.
Are there any areas devsar could improve?
Everything that had the potential for improvement could have been controlled by us better. It was mainly our mistakes that led to poor communication. Making sure that expectations were clear and that we had very good app documentation and design mockups saved us quite a bit of time in the communication department. devsar had a lot to go off of, but we could have done more.
What tips or recommendations could you share that might increase the likelihood of success with devsar?
We needed to clarify if some elements of the project were in or outside of the scope, which happened because we didn't clearly explain the ins and outs of the app documentation in the initial vetting stage. It was our blame, and we've certainly learned from it. My tip is to tidy up the scope, reach crystal-clear expectations, and think about every scenario.