Devix Digital

BACKGROUND

Please describe your company and your position there.

Starkup is small web development agency that focuses on Estonian and Icelandic market, my position in the company is founder/creative manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Presto?

Presto was hired to created new web design for photography workshop website. Old design was outdated and needed a refreshing touch.

What were your goals for this project?

Our goal was to offer client modern website with exceptional functionality on desktop and also mobile.

SOLUTION

How did you select this vendor?

We have been working with Presto for past two years together and they are our number one go to agency for designs.

Describe the project in detail.

We provided Presto with brief about the project and Presto gave us everything from wireframe to ready product.

What was the team composition?

We are not certain about the amount of people behind the project since we had discussion through project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new design is being implemented to live web at the current moment, but already end-customer is happy about the design that Presto provided us.

How effective was the workflow between your team and theirs?

One really big pro about Presto is speed, they deliver all products always on time and communication is quite efficient

What did you find most impressive about this company?

Presto has very quick reaction times and very fast results. They met deadlines every time and communication is clear.

Are there any areas for improvement?

There really isn't anything to complain about.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Alpha Alias, a digital services company focused on operational leadership.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Presto?

I hired Presto to design and build our website, design our business cards, and to design our pitch deck.

What were your goals for this project?

Goals for the website project were to create a design with wow-factor but also keep things professional enough that we don't look immature. The company is new, but the experience we have is long-running, and we wanted to portray that with a fully custom design.

We also wanted the website to use GatsbyJS which is a React frontend because we want to use our website as an example to show clients how we build the infrastructure for super-secure digital assets.

SOLUTION

How did you select this vendor?

I work with a lot of vendors and partners at Alpha Alias because our business model relies on expert-level vendors to execute the activity we plan with our clients.

I reviewed a lot of Presto's work for several weeks and decided to work with them because their designs are excellent and they are competitively priced.

After deciding I wanted to work with them, I had several great conversations with Helen who is one of Presto's internal project leads. She was proactive and helpful every step of the way and was pivotal in my decision making to move forward with Presto.

Describe the project in detail.

As a new agency is was very important to me that we give a good impression with a website that can last for around 2 years with its custom design. I wanted a technically elite infrastructure and a beautiful design on top of it.

I approached Helen with a long, detailed project plan and she took that to her team to turn it into an actionable request for them to service. Once the project began it was clear that Helen and the team at Presto knew what they were doing, and in a lot of ways I was able to relax and take a step back while the project built itself.

The approval rounds for design and development were organized very well and Helen managed me as a client very professionally. The QA for this project revealed a lot of bugs which is natural when you have so much custom work in one project. The volume of issues didn't matter much because the Presto team tackled them efficiently and without complaint.

What was the team composition?

From the Vendor side I had Helen as my main point of contact. She went on vacation for a week during the project and they had a very clean handoff to a backup PM whose name I forget at the moment.

I also had a primary design and development resource, although I didn't need to speak to them directly because Helen did a great job of handling comms. I think some additional resources may have been involved but I don't know formally if that's the case. I just know who the lead roles were.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The number one KPI for this project was my personal satisfaction. I can say that I definitely got what I asked for and have been quite satisfied with the result. There are some optimizations I would like now that I have some metrics to look at and I will be doing those optimizations with Presto.

The engagement proved to be more valuable to me than expected. Presto is very good at what they do and they weren't afraid to push back when it made sense to do so. It's something I respect out of experts and they delivered.

My stakeholders are my professional colleagues and clients. Their feedback has been overwhelmingly positive, and I know that my competition on the ground here in Helsinki is quite jealous. So I think that's a successful outcome.

How effective was the workflow between your team and theirs?

Helen deserves all the credit here. There was never a point where they dropped the ball or missed some detail that I have mentioned.

There were a couple of miscommunications here and there but I think they were more likely my fault than Helen's. When there was a miscommunication, Helen was very good about mitigating and getting the desired result completed without complaint.

We used UpWork as our primary communication and payment tool, and we used Google Hangouts for video calls. We used Alpha Alias's Google Docs for the project plan, and Trello for the QA burn down lists.

What did you find most impressive about this company?

The most impressive thing about Presto is their willingness to make sure their clients are satisfied. There is no project that has ever happened without some hurdles, or unexpected things popping up.

Presto had no issues with change requests, fixing bugs, or even working with a technology that is bleeding edge web like Gatsby. You can see for yourself by looking at Presto's work, they are experts in their field.

Are there any areas for improvement?

Everyone can always get better at what they do. I think Presto could get better by offering a wider range of technical development for their web applications. They were able to do everything I needed, but I think a natural next step for them is more tech.

BACKGROUND

Please describe your company and your position there.

I’m the owner and lead designer of Yourwebsitebuilders. We’re a web design and development agency. We focus on helping businesses improve their online presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Presto Agency?

We needed WordPress design and development services.

What were your goals for this project?

We wanted to match the current design of the client's site and install a page builder for editing on each page. This would make all page elements editable, whereas only some were prior. We also wanted to favor customization and ease-of-use so a non-technical person could manage the site.

SOLUTION

How did you select this vendor?

They were recommended to us by a colleague. After a brief interview, Andre (Project Manager, Presto Agency) seemed competent and excited to take on this project.

Describe the project and the services they provided in detail.

I hired them to help solve a problem for one of my oldest clients. They wanted to overhaul their entire website and include a page-builder on each page so they could make easy edits. Presto Agency was responsible for taking the existing code repository, maintaining the original integrity of the design, and overhauling each page into a page builder format. They were solely responsible for managing the project, completing it on time, doing quality control, and educating myself and the client on how to work with what they built.

What was the team composition?

I worked with Andre and 1–2 other developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s had an immensely negative impact on my business. My relationship with Presto upset my client and lost me money. About two months post-launch, my client started having problems with the site. I reached out to Presto for support, because the problem was with the page builder, and didn’t get a response for several weeks. When they did respond, they said they wouldn't support my client or me.

How was project management arranged and how effective was it?

I worked with Andre initially to convey project goals and set him up with all of the resources he needed. From then on, we communicated over email. Communication was slow to start, because of time zone differences, but over time it became inexcusably slow. They dropped the ball completely when it came time to launch the site. At a certain point, I was told the project had 1–2 weeks left. That was when things started going downhill. Their responses started coming every few days, instead of every day when I would check in for an update.

When I reached out for support after the project launched and didn’t receive an answer, I began copying the CEO on all my emails. I wanted him to know what was happening, but he never engaged with me.

What did you find most impressive about this company? 

I don't have an answer for this. 

Are there any areas for improvement?

First and foremost, they should improve the support they provide after the project launches. They would also benefit from improving their communication and responsiveness.

Company Responses

The vendor responded on January 29, 2019.

First and foremost, we didn’t launch the updated website. We built the site on our server and delivered a functioning file-base for the client to launch. For this reason, we don’t believe the issue was caused by our team. Furthermore, ongoing tech support was not part of the initial agreement.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a company that designs accessories for high-end coolers. We sell exclusively on our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Presto Agency?

I wanted to freshen up my website and make it more modern and user-friendly. In order to generate more online sales, I needed better organization around how my products were offered.

SOLUTION

What was the scope of their involvement?

I had an idea of what I was looking for, but I tend to leave it more open for the design company. They’re the experts, and I try not to give too much direction. I gave Presto the list of problems I wanted to solve and then let them run with it. We did a couple revisions, but it was relatively minimal. Presto mostly primarily on the design. They improved the product organization and navigation through the site. I provided all the content.

They do relatively quick work, and they communicated well. I’ve been pleased with them and hired them for other projects involving a different business.

How did you come to work with Presto Agency?

Another business I work with had used Presto in the past, so I already had a relationship with them. My partner found them on Upwork originally.

How much have you invested with Presto Agency?

We’ve paid around $1,000 for their services.

What is the status of this engagement?

The project began in October 2016 and ended in the same month. It was only a two-week project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I've had positive feedback from customers. I really like the design they did—they delivered what I wanted. I had a couple of comments early on, which Presto easily adjusted to. When I caused an error a couple weeks ago, they jumped right in and fixed it without charging me. Working with them has been great.

How did Presto Agency perform from a project management standpoint?

They were proactive in asking me what they could do to improve. We used Asana to communicate.

What did you find most impressive about Presto Agency?

They’re a low-cost alternative to finding a designer in the States, and the quality is on par with US designers. It’s easy to work with them. If I had the choice and it cost the same as a local company, I would stay with Presto.

Are there any areas Presto Agency could improve?

I advised them to give a detailed list of what would happen, the timeline, and associated cost. I believe that would set expectations for the client and provide something to look back on in the future. They did act on that.

BACKGROUND

Introduce your business and what you do there.

We’re an inbound marketing firm that specializes in content marketing and sales enablement. We also have a website development arm that specializes in HubSpot development. I’m the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Presto Agency?

A few years ago, we had a challenge in capacity when it came to designing.

SOLUTION

What was the scope of their involvement?

We’ve been working with Presto Agency on and off for several years to fulfill capacity needs. They’ve worked on 15–20 projects for us, which have all been design-focused. They typically create PSD’s [Photoshop documents] for coding and HubSpot. We set up wireframes with our client and figure out what we want the structure of the page to be, and then send that to Presto. Depending on the client’s needs, they create one, two, or three versions of the design based on the wireframe. We collaborate to refine that down to a final product in the form of a PSD, which we give to the development team to code.

They’re very adaptable in terms of capacity and what they’re willing to take on in a given timeframe. We’ve gotten better over time in communicating the timelines to them, which need to be crystal clear. They’ve delivered very good work in a timely manner over the course of the last two years.

How did you come to work with Presto Agency?

We originally sourced them on Upwork.

How much have you invested with Presto Agency?

We’ve invested $10,000–$50,000.

What is the status of this engagement?

We started working together a year and nine months ago, so roughly July 2015. Our relationship is ongoing on a project basis. The most recent project was completed on March 8^th, 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Every site we’ve designed with them has increased conversions by roughly 50%. Some of this is due to changes we made to their original designs, based on our knowledge of what works to convert. So, it’s a blurred line there, because we very much consider it a partnership with our client, Presto, and us. Collaboratively, it’s been very effective. We keep using them because they deliver very good designs.

How did Presto Agency perform from a project management standpoint?

We use Slack to communicate. They perform very well in project management. As long as we’re clear on deadlines, they’re good about sticking to the date.

What did you find most impressive about Presto Agency?

Their adaptability is the biggest thing for us. We often go from having a little bit on the design side to starting six different design projects on the same day. They’re usually available to start on a new project in a short period of time, and that’s been huge in helping us scale our design capability.

Are there any areas Presto Agency could improve?

Not particularly.

BACKGROUND

Please describe your company and position.

I am the CEO of ExpandShare

Describe what your company does in a single sentence.

We are a mobile training platform for restaurant staff

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Studiopresto to accomplish?

More polished, consistent interface

SOLUTION

How did you find Studiopresto?

Referral

Why did you select Studiopresto over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Studiopresto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Studio Presto to update all of our old software interface to make it more simple, modern and consistent.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

completed interface screens by module

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager, Lana, has been excellent. She is very thorough and thoughtful. She helps ensure the delivered items are done in a timely manner.

What was your primary form of communication with Studiopresto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The work product is excellent. The team is friendly and experienced in this area.

Are there any areas for improvement or something Studiopresto could have done differently?

Things have gone smoothly. We added some walk-through simulators that really helped us understand how things will work.

BACKGROUND

Please describe your company and position.

I am the Project Manager of a digital marketing agency.

Describe what your company does in a single sentence.

We are a full-service digital marketing agency that provides services such as design, film, and performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Studiopresto to accomplish?

• Design
• Development

SOLUTION

How did you find Studiopresto?

Online Search

Why did you select Studiopresto over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Studiopresto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Since the commencement of our partnership on June 1, 2022, Studio Presto has proven to be an important asset to our agency. They have seamlessly integrated into our design department, effectively becoming an extended part of our team. 

Studio Presto has exhibited a high level of creativity and versatility in its design work. They have assisted us in a wide range of projects, from website design to ads, icons, and illustrations. Their designs are not only aesthetically pleasing but also highly functional, meeting the specific needs of each project. 

In addition to their design process, Studio Presto has also demonstrated strong capabilities in website development in both WordPress and WebFlow. They have assisted us when we are not capable of taking on more projects internally, in addition to assisting us with technical difficulties. 

Our contact person, Lana, has been exceptional in her communication skills. She is not only professional but also highly solution-oriented, making it a pleasure to collaborate with her and her team. They are efficient and meet deadlines without compromising on the quality of their work. 

We are very satisfied with our partnership with Studio Presto and can highly recommend them for both design and development projects. Their creativity, efficiency, and great communication skills make them an ideal partner for any agency looking to enhance its offerings and deliver high-quality results to clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Studio Presto, we've been able to take on more website projects. They've filled in the gaps where we lacked time or specific skills, especially in design and development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Studio Presto's project management has been solid. They deliver on time and have been responsive to our needs. Whenever we've had a question or needed a quick adjustment, they've been accommodating. Overall, it's been a good experience working with them.

What was your primary form of communication with Studiopresto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What's impressive about Studio Presto is its blend of fair pricing, solid communication, and efficiency. They deliver in time, keep us informed, and meet deadlines. Overall, they've been a reliable partner.

Are there any areas for improvement or something Studiopresto could have done differently?

No, overall, we are happy with our partnership.

BACKGROUND

Please describe your company and position.

I am the Product of Momos

Describe what your company does in a single sentence.

We build Customer Engagement Software for Restaurants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Studiopresto to accomplish?

• Lead our all Design efforts
• Design out all the flows within the Momos portal and the .com website.
• Build a design library

SOLUTION

How did you find Studiopresto?

Online Search

Why did you select Studiopresto over others?

High ratings

How many teammates from Studiopresto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped design the entire B2B SaaS portal and the website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great designs and UX delivered quickly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very on the ball. Very organized

What was your primary form of communication with Studiopresto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and speed of delivery were both impressive.

Are there any areas for improvement or something Studiopresto could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the sole entrepreneur of an other industry company

Describe what your company does in a single sentence.

Entertaining website

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Studiopresto to accomplish?

• Web design

SOLUTION

How did you find Studiopresto?

Upwork

Why did you select Studiopresto over others?

• High ratings
• Close to my geographic location

How many teammates from Studiopresto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create design for an entertaining website with a lot of animations and interactive elements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Beautiful high quality design

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They dont deliver on time and dont respond to my needs

What was your primary form of communication with Studiopresto?

Virtual Meeting

What did you find most impressive or unique about this company?

Nothing, they were incompetent in web design

Are there any areas for improvement or something Studiopresto could have done differently?

They should start to make quality products

BACKGROUND

Please describe your company and position.

I am the Founder of Twibi

Describe what your company does in a single sentence.

digital marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Studiopresto to accomplish?

• Design a logo
• Design a new website

SOLUTION

How did you find Studiopresto?

Online Search

Why did you select Studiopresto over others?

• Pricing fits our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Helped design a new website and logo for my company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Overall asectic appeal

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a wonderful team and were very responsive, even with a large time difference.

What was your primary form of communication with Studiopresto?

Virtual Meeting

What did you find most impressive or unique about this company?

They continued to work with me until my dream website had slowly been created. We are very happy with the final outcome.

Are there any areas for improvement or something Studiopresto could have done differently?

None.